Job Posting End DateApril 12, 2024Job LocationAlexandriaJob DescriptionLife at Fulton Hogan is about making the most of opportunities, taking responsibility, and making it happen. We appreciate our peoples’ courage, curiosity and unique perspectives, and look to collaborate as much as possible to explore safer, smarter and more efficient ways of working in this rapidly changing world. We don’t stand still – there are always opportunities to do more and do better.Keen to progress your career? Take full advantage of our tailored training, leadership, and mentoring programs; or leverage our partnerships with industry association such as Engineers Australia, Chartered Accountants, CPA Australia, Infrastructure Sustainability Council, The National Association of Women in Construction, plus many more.Looking to enhance your wellbeing? We will encourage you to explore flexible working arrangements where possible. We offer great benefits, including corporate health and fitness programs, health insurance discounts, personal banking support, a range of retailer discounts, up to 18 weeks paid…

Click here to view more detail / apply for Management Accountant

Job description Join a leading global Project Management consultancy dedicated to delivering excellence in every project. We specialise in managing complex initiatives across various sectors, including Health, Education, and Critical Infrastructure. With a reputation for excellence and a commitment to innovation, we are seeking an Associate Director to join our team and represent our brand on a national basis. Role Overview: As an Associate Director, you will play a pivotal role in driving growth and managing projects within both the private and public sectors. You will leverage your extensive network and expertise to expand our client base, manage project teams, and ensure the successful delivery of diverse projects ranging from schools to hospitals, and complex data centers. Key Responsibilities: Develop and nurture existing and new relationships within the Health and Education sector. Lead, grow, and manage a team of Project Managers, providing guidance, support, and mentorship to ensure project success. Oversee operations nationally. Oversee project…

Click here to view more detail / apply for Associate Director - Project Management (Client side)

Permanent Full time opportunityYou will play a key role in designing and implementing features that do the basics so well they are almost unnoticed and exceeds customer expectations in defining momentsYou are a progressive people leader, helping to build customer focussed solutionsYou will double-hat as a Product Chapter Lead, and an experienced Senior Manager overseeing strategy and product management aspects of the Fixed Rate Home Loan productWe are passionate, dynamic and customer obsessed! We welcome diverse view-points and seek these out in delivering customer valueTogether we can help more Australians to realise their home ownership and investment dreamsSee yourself in our teamThe Core Manufacturing Crew is dedicated to delivering customer obsessed home buying solutions enabling Australians to achieve their home ownership goals, whilst having the most sophisticated risk and reward settings and ensuring responsible risk management. The Core product strategy and governance squad is accountable to define end-to-end core strategy to meet changing needs of…

Click here to view more detail / apply for Chapter Lead Product Management

Job Description

We are currently seeking an experienced Building Manager to join our Company, for a long-term stable opportunity to support our team across sites located around the Sydney CBD and eastern suburbs.

To be successful in this role you will be an outstanding communicator and administrator who enjoys the balance of office administration with the activity of site and contractor supervision, project management and issue resolution. You also have the following attributes:

• Emotionally mature person with a positive attitude, responsive to the client's needs and able to effectively manage different personalities.
• Professional presentation, self-motivated, resilient, and efficient
• Works well as a leader and a member of a team
• Capability of following quality management procedures and company policies

Terrific opportunity to join a high performing team and work within a collaborative, and professional environment to unleash your potential!

Major responsibilities will include:

• Successful management of contractors, consultants, and coordination
• Extensive liaison with Owners, Residents, Strata Managers and Committee Members
• Proactive implementation of preventative maintenance programs
• Undertaking reactive repairs including logging, acting, and responding
• Scheduling and arranging statutory certification and inspections of common property.
• Compiling detailed progress reports and maintaining comprehensive records & database
• Act on behalf of the Client in relation to WHS and environmental requirements such as contractor induction, reviewing contractors Safe Work Method Statements and other duties that may be required to ensure the site is a safe place to work and live.

 

Clough, as part of a joint venture, is delivering the Project Ceres urea plant, a landmark project for Western Australia. The plant will be the largest in Australia and one of the largest in the world, installing the most sustainable production processes. The project is expected to generate 2,000 jobs during the construction phase, whilst delivering sustained benefits to the local community through career, training and business opportunities..Clough currently has an opportunity for an experienced Vendor Management Specialist to join team on Project Ceres. Within this role you will be Responsible for the Vendor Registration, Qualification, Performance and Development activities across the project.Who we areClough is a pioneering project delivery company that harnesses innovative engineering and construction solutions to improve peoples' lives today and tomorrow.Clough delivers high performing assets for the energy, resources and infrastructure industries, underpinned by a dedication to innovation, sustainability and getting the job done safely and efficiently.With a workforce of over 3,000…

Click here to view more detail / apply for Vendor Management Specialist

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.   We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states. Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong. About the Park Not many parks are located on a lake, but BIG4 Ingenia Holidays Lake Conjola is! No matter your chosen accommodation; cabin, caravan or tent, you’re guaranteed a site-with-a-view whether it…

Click here to view more detail / apply for Site Management - Tourism Manager

Achieve greater efficiency and solve organisational problems for the clients of BC Strategy and assist in the improvement of operational systems, methods and operational procedures.

The role of Management Consultant supports the delivery of BC Strategy’s projects with both external and internal stakeholders and clients. This position specifically includes the responsibility of formulating plans to enable our clients to move forward and focus on the overall management approach, resolving organizational problems with innovative structure, building complex models to drive analysis and develop recommendations to improve the business outcomes for our clients.

Key duties and responsibilities:


Work in conjunction with the client to capture requirements, define policies and other business rules.
Ascertain client requirements using various approaches by way of interviews, document review, surveys, and teleconferences.
Conduct research and analysis of regulatory frameworks, industry information, initiatives and trends in order to provide information and advice to clients.
Develop requirement specifications, business cases, functional specifications, process needs.
Assist and encourage the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of organisations' resources.
Discuss business and organisational shortcomings with clients analysing and evaluating current systems and structures.
Discuss current systems with staff and observing systems at all levels of organisation.
Direct clients towards more efficient organisation and developing solutions to organisational problems.
Undertake and reviewing work studies by analysing existing and proposed methods and procedures such as administrative and clerical procedures.
Record and analyse organisations' work flow charts, records, reports, manuals and job descriptions.
Prepare and recommend proposals to revise methods and procedures, alter work flows, redefine job functions and resolve organisational problems.
Assist in implementing approved recommendations, issuing revised instructions and procedure manuals, and drafting other documentation.Review operating procedures and advising of departures from procedures and standards.


Qualifications and Experience:

At least a bachelor’s degree and/or tertiary qualifications in Business Management or a related discipline.
Proven experience working directly with external clients and preparing business cases.
Strong interpersonal skills with proven ability to build and maintain strong relationships with clients, including international clients.
Excellent analytical and research skills with the ability to collect and analyze complex material and data and present it in accessible formats.
Proven ability to successfully gather requirements and get results with minimal supervision.
Previous experience working with system implementation projects.
High levels of initiative with ability to deal with multiple projects simultaneously with conflicting priorities.
Exceptional verbal and written communication and strong attention to detail.

Your Opportunity
We currently have exciting opportunities for Consultants, Senior Consultant, Managers, Associate Directors and Directors across our Management Consulting division.
Operations Advisory
Our Operations Advisory team work with our clients to help them become more efficient and effective, through delivering tailored operational improvement solutions, covering effective design, planning and sustainable execution. This is achieved through our Operational Excellence, Procurement Advisory, Supply Chain Advisory and Operating model service offerings.
Transformational Program Management
Our Transformational Program Management team helps clients transform in a meaningful and sustainable way by providing transformation and program management leadership and insights. We work closely with our colleagues across Management Consulting and the broader firm to deliver transformation for our clients. We manage the transformation program and projects using our proven techniques, processes, and enabling technologies.
People and Change
Our People and Change team proudly combine global, industry leading Propositions with deep Sector and Client knowledge. In particular, we provide contemporary and professional people and organisational system expertise and approaches to support our clients to meet their aspirations for their people, increasingly as part of large scale transformation projects.
Policy, Program and Evaluations
Our clients lead transformation in the systems and services most important to Australia and Australians. Our Policy, Program and Evaluations team help them tackle the complex issued and problems in a time of unprecedented disruption. We deliver public impact that is positive and enduring through learning from the past, planning for and delivering better futures and making decisions in the present.
Sourcing and Procurement Advisory
Our Sourcing and Procurement Advisory team supports our clients to design, build and optimise service delivery models for corporate services that enable the achievement of their strategic objectives such as customer satisfaction, productivity, cost reduction and or quality improvement. These models can include shared / Global services or the sourcing of services from third parties.
Finance, Strategy and Performance
Our Finance, Strategy and Performance team is focused on improving finance functions by assisting our clients develop their finance vision and strategy, build target operating models and drive performance through KPIs and reporting. Our engagements can span from specific functional reviews to whole of enterprise transformations.
Customer
Sustainable growth is achieved by putting the customer at the centre of every business decision. Our Customer team assist our clients by defining plans for growth, cost-to-serve, and the business cases required to deliver them. We set the tone throughout an organisation by developing insights driven, market responsive customer strategies that align to brand promises with bottom line outcomes.
HR Advisory
To address the needs of the evolving HR landscape, our HR Advisory team offers key services to ensure our client’s businesses are agile and adaptable. These offerings include HR Health Checks, HR & the Employee Experience Strategy and End to End HR transformation.
How are you extraordinary?
• You are a people-person with a passion for navigating complexity with clients, helping them improve their performance with strategy and technology and driving business led transformation projects
• You have a can-do attitude and are always seeking creative solutions to problems with the help of the right technical tools and a supportive team
• You are a project management pro, with a love of big-picture thinking and the skills to see projects from beginning to end; such as establishing project details, performance measurement baselines, key milestones, work breakdown structures, and resource planning
• You are tuned in to business development opportunities, with confidence creating effective sales material including proposals, case studies, and other sector-specific material.
Your Experience
At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include:
Operational Advisory
• Experience or exposure to the practical application of continuous improvement methodologies such as Lean, Six Sigma, TPS, Systems Thinking, TQM or MOS
• Expertise in translating business and customer needs into best practice process and operation design requirements, with experience in implementing the designs within core and enabling processes.
Transformational Program Management
• Experience/knowledge in technology enabled transformation programs (e.g. EAM or ERP programs), energy transition or customer digital transformations is highly beneficial
• Knowledge in delivering programs using either Prince2/MSP and Scrum/SAFe methodologies (or equivalent)
• Proven experience in helping organisations to design and establish portfolio/program/project management functions and underlying capabilities.
People and Change
• Experience in providing support and guidance on change management, organisational design, workforce planning, culture, corporate affairs, stakeholder engagement, leadership capability development, HR optimisation and/or workplace relations
• Experience in leading projects or streams in transformational environments, which include managing various stakeholders, ensuring a clear alignment of reform activities and deliverable outcomes.
Sourcing & Procurement Advisory
• Experience in the Sourcing of technology services, ideally gained within a consulting environment or outsourcing environment
• An understanding of the sourcing lifecycle combined with a good understanding of the Australian sourcing market, Tier 1 and Tier 2 service providers and trends reflecting legacy & disruptive technology changes
• Experience in developing service delivery strategies, developing and running end-to-end sourcing selection processes (RFP’s), negotiation of service agreements, providing transition support, as well as vendor management and due diligence.
Finance, Strategy and Performance
• Experience in Financial transformation, shared services and outsourcing with a deep understanding of enterprise resource planning (ERP) implementation, management and budgeting
• Expertise in finance technology implementation, data and analytics, and process improvement.
KPMG Customer
• An understanding of the concepts of customer journeys and personas and how they play into creating innovative, market leading experiences
• Experience in the use of design thinking as well as structured thinking to develop creative ideas for implementation
• Excellence mindset with the ability to drive process, operational or organisational improvements
• An understanding of CRM tools, customer analytics and/or other data management to drive insights for customer management strategies and improvement initiatives.
HR Advisory
• Deep understanding of HR legislation and strategy to apply technical expertise and operational best practice to client problems
• Actively participating in knowledge sharing opportunities, as well as internal and client facing culture building activities
• Developing thought leadership for internal/external publication.
We are hiring for the following employment types: Casual, Max-Term Full-Time, Max-Term Part-Time, Permanent Full-Time & Permanent Part-Time.
We have offices in the following locations:
• Sydney
• Melbourne
• Brisbane
• Perth
• Canberra
• Adelaide
• Hobart
• Gold Coast
• Darwin
• Townsville
• Parramatta
• Wollongong
• Newcastle/Hunter Region
• Geelong

Qualifications
N/A

Your Opportunity
We currently have exciting opportunities for Consultants, Senior Consultant, Managers, Associate Directors and Directors across our Management Consulting division.
Operations Advisory
Our Operations Advisory team work with our clients to help them become more efficient and effective, through delivering tailored operational improvement solutions, covering effective design, planning and sustainable execution. This is achieved through our Operational Excellence, Procurement Advisory, Supply Chain Advisory and Operating model service offerings.
Transformational Program Management
Our Transformational Program Management team helps clients transform in a meaningful and sustainable way by providing transformation and program management leadership and insights. We work closely with our colleagues across Management Consulting and the broader firm to deliver transformation for our clients. We manage the transformation program and projects using our proven techniques, processes, and enabling technologies.
People and Change
Our People and Change team proudly combine global, industry leading Propositions with deep Sector and Client knowledge. In particular, we provide contemporary and professional people and organisational system expertise and approaches to support our clients to meet their aspirations for their people, increasingly as part of large scale transformation projects.
Policy, Program and Evaluations
Our clients lead transformation in the systems and services most important to Australia and Australians. Our Policy, Program and Evaluations team help them tackle the complex issued and problems in a time of unprecedented disruption. We deliver public impact that is positive and enduring through learning from the past, planning for and delivering better futures and making decisions in the present.
Sourcing and Procurement Advisory
Our Sourcing and Procurement Advisory team supports our clients to design, build and optimise service delivery models for corporate services that enable the achievement of their strategic objectives such as customer satisfaction, productivity, cost reduction and or quality improvement. These models can include shared / Global services or the sourcing of services from third parties.
Finance, Strategy and Performance
Our Finance, Strategy and Performance team is focused on improving finance functions by assisting our clients develop their finance vision and strategy, build target operating models and drive performance through KPIs and reporting. Our engagements can span from specific functional reviews to whole of enterprise transformations.
Customer
Sustainable growth is achieved by putting the customer at the centre of every business decision. Our Customer team assist our clients by defining plans for growth, cost-to-serve, and the business cases required to deliver them. We set the tone throughout an organisation by developing insights driven, market responsive customer strategies that align to brand promises with bottom line outcomes.
HR Advisory
To address the needs of the evolving HR landscape, our HR Advisory team offers key services to ensure our client’s businesses are agile and adaptable. These offerings include HR Health Checks, HR & the Employee Experience Strategy and End to End HR transformation.
How are you extraordinary?
• You are a people-person with a passion for navigating complexity with clients, helping them improve their performance with strategy and technology and driving business led transformation projects
• You have a can-do attitude and are always seeking creative solutions to problems with the help of the right technical tools and a supportive team
• You are a project management pro, with a love of big-picture thinking and the skills to see projects from beginning to end; such as establishing project details, performance measurement baselines, key milestones, work breakdown structures, and resource planning
• You are tuned in to business development opportunities, with confidence creating effective sales material including proposals, case studies, and other sector-specific material.
Your Experience
At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include:
Operational Advisory
• Experience or exposure to the practical application of continuous improvement methodologies such as Lean, Six Sigma, TPS, Systems Thinking, TQM or MOS
• Expertise in translating business and customer needs into best practice process and operation design requirements, with experience in implementing the designs within core and enabling processes.
Transformational Program Management
• Experience/knowledge in technology enabled transformation programs (e.g. EAM or ERP programs), energy transition or customer digital transformations is highly beneficial
• Knowledge in delivering programs using either Prince2/MSP and Scrum/SAFe methodologies (or equivalent)
• Proven experience in helping organisations to design and establish portfolio/program/project management functions and underlying capabilities.
People and Change
• Experience in providing support and guidance on change management, organisational design, workforce planning, culture, corporate affairs, stakeholder engagement, leadership capability development, HR optimisation and/or workplace relations
• Experience in leading projects or streams in transformational environments, which include managing various stakeholders, ensuring a clear alignment of reform activities and deliverable outcomes.
Sourcing & Procurement Advisory
• Experience in the Sourcing of technology services, ideally gained within a consulting environment or outsourcing environment
• An understanding of the sourcing lifecycle combined with a good understanding of the Australian sourcing market, Tier 1 and Tier 2 service providers and trends reflecting legacy & disruptive technology changes
• Experience in developing service delivery strategies, developing and running end-to-end sourcing selection processes (RFP’s), negotiation of service agreements, providing transition support, as well as vendor management and due diligence.
Finance, Strategy and Performance
• Experience in Financial transformation, shared services and outsourcing with a deep understanding of enterprise resource planning (ERP) implementation, management and budgeting
• Expertise in finance technology implementation, data and analytics, and process improvement.
KPMG Customer
• An understanding of the concepts of customer journeys and personas and how they play into creating innovative, market leading experiences
• Experience in the use of design thinking as well as structured thinking to develop creative ideas for implementation
• Excellence mindset with the ability to drive process, operational or organisational improvements
• An understanding of CRM tools, customer analytics and/or other data management to drive insights for customer management strategies and improvement initiatives.
HR Advisory
• Deep understanding of HR legislation and strategy to apply technical expertise and operational best practice to client problems
• Actively participating in knowledge sharing opportunities, as well as internal and client facing culture building activities
• Developing thought leadership for internal/external publication.
We are hiring for the following employment types: Casual, Max-Term Full-Time, Max-Term Part-Time, Permanent Full-Time & Permanent Part-Time.
We have offices in the following locations:
• Sydney
• Melbourne
• Brisbane
• Perth
• Canberra
• Adelaide
• Hobart
• Gold Coast
• Darwin
• Townsville
• Parramatta
• Wollongong
• Newcastle/Hunter Region
• Geelong

Qualifications
N/A

Your Opportunity
We currently have exciting opportunities for Consultants, Senior Consultant, Managers, Associate Directors and Directors across our Management Consulting division.
Operations Advisory
Our Operations Advisory team work with our clients to help them become more efficient and effective, through delivering tailored operational improvement solutions, covering effective design, planning and sustainable execution. This is achieved through our Operational Excellence, Procurement Advisory, Supply Chain Advisory and Operating model service offerings.
Transformational Program Management
Our Transformational Program Management team helps clients transform in a meaningful and sustainable way by providing transformation and program management leadership and insights. We work closely with our colleagues across Management Consulting and the broader firm to deliver transformation for our clients. We manage the transformation program and projects using our proven techniques, processes, and enabling technologies.
People and Change
Our People and Change team proudly combine global, industry leading Propositions with deep Sector and Client knowledge. In particular, we provide contemporary and professional people and organisational system expertise and approaches to support our clients to meet their aspirations for their people, increasingly as part of large scale transformation projects.
Policy, Program and Evaluations
Our clients lead transformation in the systems and services most important to Australia and Australians. Our Policy, Program and Evaluations team help them tackle the complex issued and problems in a time of unprecedented disruption. We deliver public impact that is positive and enduring through learning from the past, planning for and delivering better futures and making decisions in the present.
Sourcing and Procurement Advisory
Our Sourcing and Procurement Advisory team supports our clients to design, build and optimise service delivery models for corporate services that enable the achievement of their strategic objectives such as customer satisfaction, productivity, cost reduction and or quality improvement. These models can include shared / Global services or the sourcing of services from third parties.
Finance, Strategy and Performance
Our Finance, Strategy and Performance team is focused on improving finance functions by assisting our clients develop their finance vision and strategy, build target operating models and drive performance through KPIs and reporting. Our engagements can span from specific functional reviews to whole of enterprise transformations.
Customer
Sustainable growth is achieved by putting the customer at the centre of every business decision. Our Customer team assist our clients by defining plans for growth, cost-to-serve, and the business cases required to deliver them. We set the tone throughout an organisation by developing insights driven, market responsive customer strategies that align to brand promises with bottom line outcomes.
HR Advisory
To address the needs of the evolving HR landscape, our HR Advisory team offers key services to ensure our client’s businesses are agile and adaptable. These offerings include HR Health Checks, HR & the Employee Experience Strategy and End to End HR transformation.
How are you extraordinary?
• You are a people-person with a passion for navigating complexity with clients, helping them improve their performance with strategy and technology and driving business led transformation projects
• You have a can-do attitude and are always seeking creative solutions to problems with the help of the right technical tools and a supportive team
• You are a project management pro, with a love of big-picture thinking and the skills to see projects from beginning to end; such as establishing project details, performance measurement baselines, key milestones, work breakdown structures, and resource planning
• You are tuned in to business development opportunities, with confidence creating effective sales material including proposals, case studies, and other sector-specific material.
Your Experience
At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include:
Operational Advisory
• Experience or exposure to the practical application of continuous improvement methodologies such as Lean, Six Sigma, TPS, Systems Thinking, TQM or MOS
• Expertise in translating business and customer needs into best practice process and operation design requirements, with experience in implementing the designs within core and enabling processes.
Transformational Program Management
• Experience/knowledge in technology enabled transformation programs (e.g. EAM or ERP programs), energy transition or customer digital transformations is highly beneficial
• Knowledge in delivering programs using either Prince2/MSP and Scrum/SAFe methodologies (or equivalent)
• Proven experience in helping organisations to design and establish portfolio/program/project management functions and underlying capabilities.
People and Change
• Experience in providing support and guidance on change management, organisational design, workforce planning, culture, corporate affairs, stakeholder engagement, leadership capability development, HR optimisation and/or workplace relations
• Experience in leading projects or streams in transformational environments, which include managing various stakeholders, ensuring a clear alignment of reform activities and deliverable outcomes.
Sourcing & Procurement Advisory
• Experience in the Sourcing of technology services, ideally gained within a consulting environment or outsourcing environment
• An understanding of the sourcing lifecycle combined with a good understanding of the Australian sourcing market, Tier 1 and Tier 2 service providers and trends reflecting legacy & disruptive technology changes
• Experience in developing service delivery strategies, developing and running end-to-end sourcing selection processes (RFP’s), negotiation of service agreements, providing transition support, as well as vendor management and due diligence.
Finance, Strategy and Performance
• Experience in Financial transformation, shared services and outsourcing with a deep understanding of enterprise resource planning (ERP) implementation, management and budgeting
• Expertise in finance technology implementation, data and analytics, and process improvement.
KPMG Customer
• An understanding of the concepts of customer journeys and personas and how they play into creating innovative, market leading experiences
• Experience in the use of design thinking as well as structured thinking to develop creative ideas for implementation
• Excellence mindset with the ability to drive process, operational or organisational improvements
• An understanding of CRM tools, customer analytics and/or other data management to drive insights for customer management strategies and improvement initiatives.
HR Advisory
• Deep understanding of HR legislation and strategy to apply technical expertise and operational best practice to client problems
• Actively participating in knowledge sharing opportunities, as well as internal and client facing culture building activities
• Developing thought leadership for internal/external publication.
We are hiring for the following employment types: Casual, Max-Term Full-Time, Max-Term Part-Time, Permanent Full-Time & Permanent Part-Time.
We have offices in the following locations:
• Sydney
• Melbourne
• Brisbane
• Perth
• Canberra
• Adelaide
• Hobart
• Gold Coast
• Darwin
• Townsville
• Parramatta
• Wollongong
• Newcastle/Hunter Region
• Geelong

Qualifications
N/A

ABOUT US

Boston Consulting Group (BCG) is a global management consulting firm and the world’s leading advisor on business strategy. We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest-value opportunities, address their most critical challenges, and transform their enterprises. Our customized approach combines deep insight into the dynamics of companies and markets with close collaboration at all levels of the client organization. This ensures that our clients achieve sustainable competitive advantage, build more capable organizations, and secure lasting results. Founded in 1963, BCG is a private company with more than 90 offices in 50 countries. For more information, please visit bcg.com.

ROLE PROFILE

As a member of our consulting team, you’ll work alongside some of the world’s top minds on cases that reshape business, government, and society. You’ll collaborate on challenging projects with team members from many backgrounds and disciplines, increasing your understanding of complex business problems from diverse perspectives and developing new skills and experience to help you at every stage of your career—at BCG and beyond.

Consulting work is varied and rigorous, much of it performed at our client sites. Projects can vary in length, size, and location, depending on the client’s challenge. Because our clients operate all over the world, you may travel internationally.

If you are joining us with a few years of experience, expect to spend time working across a wide range of clients and projects from helping to devise the integration strategy for a pharmaceutical merger to developing sustainable farming practices in emerging countries.

For more experienced professionals, or as your career advances, you’ll begin to specialise in one or more practice areas, perhaps as part of our expert consulting track for those with deep knowledge and skills in a particular discipline or industry. Every step of the way you will be guided by BCG mentors and world-class learning programs designed to meet your individual needs.

YOUR QUALIFICATIONS

We’re looking for exceptional talent from consulting or industry to join us. You would typically:

- Have an outstanding academic track record from a leading university/school
- 2 years’ of consulting experience or industry experience
- Have a strong consulting skillset: hypothesis-led problem solving, framing and communicating complex ideas, thinking strategically
- Have excellent verbal and written communication
- Are willing to travel domestically, internationally and to work remotely on client sites
- Are self-driven, independent and autonomous judgment
- Have completed an advanced degree or MBA (preferable but not essential)

LOCATION

Sydney, Melbourne, Canberra or Perth

ADDITIONAL INFORMATION

To apply please submit your cover letter, resume and academic transcripts to RecruitmentinANZ bcg.com

Diversity of thought, background, and experience is a core part of our BCG values and is key to delivering value to clients.

We are committed to fostering a diverse, equitable, and inclusive environment where everyone feels valued, connected, and empowered to be themselves and contribute to their fullest potential. Applications are encouraged from people of all backgrounds, including people of Aboriginal, Torres straight island, Maori or Pacific Island origin, individuals with a disability, those from culturally or linguistically diverse backgrounds, LGBTIQA+ individuals, women, and gender diverse individuals.

BCG’s efforts toward diversity, equity, and inclusion are recognised locally and globally: BCG Australia and New Zealand hold a WGEA Employer of Choice for Gender Equality citation and are awarded the Australian Workplace Equality Index Silver award for LGBTQIA+ inclusion. You can read more about our commitment and explore our latest thinking on Diversity, Equity & Inclusion.

We want to make sure everyone experiences a positive, barrier-free recruiting process for jobs in Australia and New Zealand. Please reach out to the recruitment team at recruitmentinANZ bcg.com at any stage if you require additional support or adjustments to assist you with your experience, including support in submitting your application, providing identity documents, and attending a job interview. This includes any specific support for transgender and gender-diverse individuals.

As our Head of Facility Management, you’ll be responsible and accountable for the safety, uptime, efficiency, and overall technical operation of NEXTDC’s critical infrastructure and data centre sites and their local Facility Management teams. You’ll also oversee third parties that provide technical support, maintenance to the national FM team, in order to assure planned outcomes, deliver rapid incident recovery, mitigate & close out problems. 

You will provide technical and operational oversight, in conjunction with our Global Operations Centre, in order to ensure that risks are identified and mitigated, that processes are executed repeatedly  while being the face of Facility Management to our customers. Open communication is paramount here at NEXTDC, and is a key enabler of continuous improvement. You’ll successfully work with leaders across the company, in concert, to support the Customer Experience outcomes that NEXTDC’s products and services promise partner with internal teams, customers, and other stakeholders.

What you’ll do:

• Responsible for overseeing the maintenance, operation, resolution, and presentation of our data centre facilities and their critical systems in order to provide SLA compliant outcomes to customers, product support and issue resolution
• Lead the NEXTDC Facility Management team, a group of on-the-ground (local) technically skilled operational professionals who take responsibly and accountability for the successful operation of each of and all of our data centres
• Collaborate with customers and NEXTDC leaders to ensure that the service provided to our customers is consistent across all NEXTDC sites and meets or exceeds commitments and expectations
• Drive compliance in execution by all stakeholders in regard to policies, processes and outcomes that are critical to NEXTDC’s successful operation
• Negotiation (in collaboration with other relevant stakeholders), operation, and management of Maintenance & Support Contracts and the like, in order to cost effectively deliver the optimal balance of national capabilities in the context of local needs
• Recruit, lead, manage and develop local Facility Managers, Services Managers and Data Centre Technicians to be highly engaged and successful in their roles
• Drive a culture of creating and maintaining of good working relationships with customers, vendors, suppliers, contractors and internal stakeholders.

We're happy for this position to be based in either Sydney or Melbourne.

As a Talent Acquisition and Talent Management Partner, you will be responsible for sourcing, attracting, and selecting top-tier candidates while also contributing to the development and implementation of talent management strategies. You will play a pivotal role in shaping our organisation's workforce by identifying, acquiring, and nurturing talent across all stages of the employee lifecycle.

Responsibilities:

Partnering with Hiring Managers:

• • Collaborate with hiring managers to define job requirements and understand team dynamics.
  • Establish a strong working relationship to align recruitment strategies with business objectives.
  • Provide guidance on effective recruitment practices, market insights, and candidate availability.
  • Manage the internal Talent Review process engaging senior managers and ensuring all identified talents have relevant development plans in place.

Sourcing and Attraction:

• • Utilize various sourcing methods (job boards, social media, networking, etc.) to identify potential candidates.
  • Liaise with Schreder Group Talent team when a Global role becomes available.
  • Craft compelling job descriptions and advertisements to attract suitable candidates.
  • Proactively build and maintain a pipeline of qualified candidates for current and future openings.
  • Manage & negotiate blue collar recruitment agency contracts (current & making introductions to new agencies)

Screening and Selection:

• • Review resumes and applications to shortlist qualified candidates.
  • Conduct initial phone or video interviews to assess candidates' skills, experience, and cultural fit.
  • Coordinate and schedule interviews with hiring teams and manage candidate feedback. 

Interviewing and Assessment:

• • Conduct in-depth interviews to assess candidates' technical skills, behavioral competencies, and motivation.
  • Administer relevant assessments and tests to evaluate candidates' qualifications.
  • Provide detailed assessments and recommendations to hiring managers for final selection.

Candidate Experience:

• • Ensure a positive and engaging candidate experience throughout the recruitment process.
  • Keep candidates informed about their status and next steps, providing timely feedback.
  • Address candidate inquiries and concerns, representing the company's values and culture. 

Offer Negotiation and Onboarding:

• • Collaborate with HR and hiring managers to extend job offers to selected candidates.
  • Assist in negotiating compensation packages and other employment terms.
  • Facilitate the transition from candidate to new employee, ensuring a smooth onboarding process. 

Recruitment Metrics and Reporting:

• • Maintain accurate and up-to-date records of candidate interactions in the applicant tracking system.
  • Provide regular reports and insights on recruitment metrics, including time-to-fill, source effectiveness, and candidate demographics.
  • Identify trends and improvement opportunities

Market Research and Talent Mapping:

• • Stay updated on industry trends, recruitment best practices, and competitive intelligence.
  • Provide up-to-date salary competitive data for annual salary review
  • Conduct talent mapping to identify potential candidates and gather insights about the talent landscape.

Employer Branding:

• • Partner with the Marketing team and participate in employer branding activities to promote the organisation as an employer of choice.
  • Ensure a consistent and positive employer brand image across various channels.

Learning and Development:

• Identify training needs and collaborate with L&D teams to design and deliver relevant training programs.
• Support the creation of career development plans for employees, helping them achieve their professional growth goals.
• Partner with HRBP to ensure all white collar employees have relevant development objectives defined in annual KPI setting process

The Opportunity
Worldline, Europe’s leading payments company, has recently brought its market-leading platform to the Australian market. This expansion has created an opportunity to build a truly global workforce, integrating Worldline Services Australia our Australian operations into a seamless international team.
Our advanced support specialists under Worldline Services Australia entity, a part of Worldline group needs to qualify all the production issues escalated by Regional Support regarding our Front to back payment solution and develop/propose way for mitigation when possible.

Annual Salary - $80,000 - $90,000 + super

Key Responsibilities:
• Provide advanced software support for payment solutions (Front to back) offered by WL.
• Troubleshoot software issues reported by WL our customers and partners through our Regional WSA Support, related to terminal payment software & platform: analyze communication traces, application logs, review source code/specifications and provide solutions in a timely manner.
• Ensure the quality of requests escalated (defect, enhancement, configuration…) with a deep analysis & conclusion to the appropriate stakeholders.
• Closely work with Operations to mitigate impact on production issues.
• Develop/update tools for troubleshooting or internal use.
• Where appropriate, review, create and distribute guidelines & best practices.
• Identify opportunities to improve service efficiencies.
• Provide ad-hoc training when necessary.

Behavior skills:
• Strong communication skills mandatory
• Candidate must be an effective communicator (both verbaland written)
• The role entails frequent communication with diverse stakeholders including 3rdparties, Operations, R&D, Project Managers, Customer Success Managers, teams in charge of provisioning, L1 regional support...
• Ability to translate technical information to a non-technical audience and vice versa
• Someone who exhibits self-motivation skills
• Ability to work collaboratively with other departments to resolve complex issues.
• Ability to manage priority conflicts and set appropriate expectations.
• Results driven
• Quick learner
• Analytical and logical
• Team player

Education Qualifications / Experience Requirements:
• Problem solving skills
• Experience in troubleshooting software issues
• Proficiency in C/C++, Python, shell scripts development
• Proficiency in Linux environments.
• Experience in Oracle or PostgreSQL.
• Experience in TCP/IP and SSL/TLS communications, understanding of TCP/IP and SSL/TLS
• Knowledge in payment solutions & cryptography would be ++

Perks & Benefits
At Worldline Services Australia you’ll get the chance to be a part of Worldline group which is at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career..
• 12 weeks of paid parental leave for primary carers
• Lifestyle leave
• Employee stock purchase plan
• Access to Employee Assistance Program (EAP) plus more

Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com

Excel is looking for passionate people who are just as excited about exceptional services as we are, for a long-term stable opportunity.

The focus of this role is to deliver industry leading concierge services to residents of high-end Sydney based apartment complexes. Our concierge act as the face of the building and provide a professional welcome to residents and exceptional service experiences that bonds Excel to the clients and their guests.

What You Will Be Doing:

• Providing all residents and guests with a 5-star service, ensuring exceptional front desk services.
• Assisting the Building Manager with issues related to By Laws, resident car park, reporting, keys auditing.
• Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds.
• Database maintenance, receiving and answering emails, telephone, and security intercom enquiries.
• Securing resident keys, security devices, parcels, and dry cleaning.
• Internal and External Patrolling.
• Completing Incident Reports when necessary and responding to emergencies.
• Ensuring entry and lifts are tidy and presentable.

Working hours: Monday to Friday from 7am to 3pm.

As a Principal Consultant, you will support, and in some cases lead, consulting commission, taking responsibility for client engagement and team leadership for both our clients and team, including: 

• Support team leadership in NSW advisory, providing technical knowledge and support to our multi-disciplinary team.
• To act as day-to-day management consultant, ensuring that client objectives are met and that projects are delivered to time and cost targets and the appropriate quality standards. 
• Producing clear, concise, and persuasive client-facing reports or deliverables in various formats that deliver to client expectations and demonstrate value.  
• In addition to these primary activities, you will be charged with the following activities: 
  • Provide complementary services to Turner & Townsends propositions such as project management, cost management, contract services and program management. 
  • Proven ability to lead complex organizational transformations, leveraging strategic vision, change management and stakeholder engagements to drive successful outcomes.
  • Deploying a variety of techniques to deliver improvements to client operations that include, but are not limited to, process re-engineering, visual analytics, organizational change, stakeholder management implementation and beyond. 
  • The development of key client data insight and visualization reports used to drive enhanced performance and management.
  • The development of program/ portfolio management systems used to improve delivery reporting and assure our clients investments are effectively and efficiently controlled.
  • To support the development of consulting and advisory sales opportunities with new or existing clients and convert successfully through high quality bid writing and propositions.

What you get to do in this role:

Lead, organize, and manage business operations for the global Sales function, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions and business teams. The global Sales function interacts with virtually every aspect of the company, with some members embedded within other teams. This is a highly matrixed organization operating in a dynamic, high-growth global business environment.  

• Lead and drive operational aspects of the function, including global budget management, operational dashboards, monitoring and measurement of communications activities.
• Work directly with global sales leadership teams to drive special projects, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes.
• Work closely with the broader sales leadership team and other company executives to ensure alignment of strategies, objective and activities; manage special projects and events as needed.
• Ensure best practice implementation and operational excellence across entire function.
• Drive consistent communications of priorities, activities, and results to team and relevant company stakeholders. Support presentation and reporting needs for the Sales function.  
• Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterly accomplishments.
• Help support and lead purpose and culture of team and company.

An exciting opportunity has arisen for an experienced Senior Property Manager to join our growing brand and step into a unique opportunity as the Associate Director of our Sydney CBD Real Estate Management team This position offers a unique chance to mix your proven Property Management expertise with the opportunity to develop and hone the fundamental people, leadership and management skills required to run a high performing CBD based Property Management team across a variety of diverse property portfolios.

Your primary responsibilities will include:

• Ensuring the continued performance and management of our existing Sydney CBD portfolios, whilst also building strong, enduring relationships with our teams and clients to deliver strong results across key 2024 business objectives.
• Strategically positioning and safeguarding the investment performance of your properties, ensuring profitability through attentive and professional management.
• Work with our State Director to develop your skills and manage your team of Property Management Professionals to new heights. Support your team by promoting our brand's standard of excellence and ensuring the proactive identification of new opportunities for expansion and growth.
• Conducting inspections to ensure the presentation and maintenance of your portfolio, and facilitating meetings with key private and institutional clients.
• Promoting our people-first ethos and leveraging our systems to manage workloads and proactively address issues, championing our brand.
• Implementing and upholding organised lease administration, financial management procedures, and comprehensive reporting, including monitoring of all statutory charges and advising owners on potential appeals against valuations when necessary.
• Executing preventative maintenance services, including cleaning, security, repairs, maintenance, painting, air-conditioning, fire protection, lifts, and emergency contracts. In conjunction with the Facilities Manager, regularly review costs against contractor performance to ensure value for money.

What you get to do in this role:

• Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
• Provide input to help shape future content strategy for the product or business unit you help to support
• Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards
• Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support

At Saputo, our best comes from our people. We’re a talented and caring team with a longstanding history of excellence.?Since our first days delivering cheese on a bicycle, we’ve grown into a leading global dairy processor by staying true to the culture that defines us. Each of our employees is committed to uphold our tradition of care, quality, and passion through food, and together, we foster an environment where we can all make contributions that matter–from our manufacturing plants to our office locations and everywhere in-between.How you will make contributions that matterJoin Saputo at our largest production site, Allansford, just outside of Warrnambool. This role is a key member of the finance team that involves business partnering with the Site Operations team / Factory Managers to deliver our business strategy. As part of the site finance team, your role will provide accurate and transparent financials through insightful reporting (month end, forecasts, budgets), planning and governance processes as well as supporting key commercial activities including capital investment and cost improvement programs.About youYou will be seeking a true business partnering environment where stakeholder engagement, proactive idea sharing and a factory floor presence are the norm. In addition, you will possess the following:Tertiary qualifications in Accounting (or similar)Prior experience within a production, manufacturing or related operations environmentStrong commercial awareness with the ability to add value through sound financial support systemsHigh attention to detail with the ability to prioritise and work effectively to meet deadlinesExceptional stakeholder management and communication skillsDemonstrated experience implementing continuous improvement initiativesA CPA or CA qualification…

Click here to view more detail / apply for Senior Management Accountant - Allansford

Join our team of intelligent and collaborative Changemakers and make your mark on tomorrow! In this role, you’ll work with the Emergency Management team as a Team Leader to drive the future-ready initiatives and be responsible for how we delivery of our world-class emergency management training.Our Environment team is solving some of Australia’s biggest challenges. We are preserving and improving our built and natural environments, finding ways to use and re-use our resources, and building safe and future-ready infrastructure to support places where communities can thrive.What you’ll do:As a Team Leader in Emergency Management Projects, you'll lead, coach, and influence your team to deliver exceptional results. You will identify and pursue sales opportunities, maintain client relationships, and ensure the safety and well-being of your team. Your responsibilities will include:Complying with role specific SHEQ obligations.Fostering a strong safety culture within the team.Building and maintaining a culture of teamwork, innovation, and passion.Providing peer review, coaching, and mentoring for ongoing professional development.Implementing professional development plans for direct reports.Developing business development capabilities and contributing to market action plans.Preparing proposals and managing projects to meet budget and strategic goals.Ensuring staff are trained in WSP HSE and technical requirements.Managing client feedback and achieving monthly targets.About you:Advanced competence in assessing emergency preparedness risk and compliance.Bachelor's Degree or equivalent in Science, Applied Science, Environmental Engineering, Building Surveying, or Occupational Health and Safety (highly desirable).Industry experience in emergency management, disaster response, or emergency preparedness (highly desirable).Consulting environment experience (desirable).Working knowledge of managing risk on projects.Experience in writing winning proposals and leading pursuits.Experience in all…

Click here to view more detail / apply for Team Leader, Emergency Management Projects

Senior Management Accountant Country/Region:  AU State:  WA City:  Perth Job ID:  3332 About Us Fortescue is both a proud West Australian company and a global green solutions business. We are recognised for our culture, innovation and industry-leading development of infrastructure, mining assets and green energy initiatives. Our Opportunity Work Location:  Perth. Fortescue’s Perth office - located on the traditional lands of the Whadjuk people Roster:  Monday to Friday, with flexible work arrangements available In support of Fortescue’s strong focus on green energy and our carbon neutrality targets by 2030, we are looking for a Senior Commercial Accountant to join our Corporate Services Commercial Team working across Metals and Energy. Reporting directly to the Commercial Manager Corporate Services, this role will be responsible for driving financial performance and value for Fortescue’s Corporate Services Functions.  The role will be primarily focused on improving expenditure budgeting/forecasting and value optimisation, supporting critical decisions by weighing up risk and value, establishing consistent reporting framework and processes upon integration of the function, preparing business cases for decision support, and providing commercial and analytical support to all stakeholders. Key Responsibilities Coordinating and delivering accurate month-end, quarterly forecast, and annual budget reports Lead the month end process and identify continuous improvement opportunities Business partnering with key operational stakeholders to provide financial insights critical to decision-making Providing comprehensive analysis and driver-based cost variance analysis to support business decisions Identifying and driving value-adding opportunities and business improvement initiatives Ensuring compliance with accounting standards and Fortescue accounting policies Qualifications and Experience Membership to the Institute of Chartered Accountants or…

Click here to view more detail / apply for Senior Management Accountant

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:
As Product Management Lead you will be responsible for the strategy, management and optimisation of certain products and services within the Business Payments product portfolio, with a specific focus on BPAY, PayID and the development of a new Confirmation of Payee service. Over time, product responsibilities may change or expand according to the needs of the team.  

As the business owner for the products/services within your portfolio you are responsible for developing action plans and identifying key initiatives to drive adoption and take up of the products/services and identifying opportunities for optimising performance and product enhancements.

This is what you’d be required to do:

• Execute on an agreed set of priorities for BPAY including identifying portfolio opportunities, operational process improvements and potential changes to product pricing 
• Focus on opportunities to drive take up and adoption of PayID and have business ownership for the development of the Confirmation of Payee service
• Be accountable for execution of strategies, action plans and key performance metrics for products under your responsibility, in close consultation with AP+ members
• Identify new product enhancements, including process improvements, to support the future growth and adoption of the relevant products and services
• Work with the AP+ Marketing team on product marketing plans and initiatives
• Work with AP+ Technology team to deliver on key product enhancements and operational improvements   

We’d love to hear from you if you have;

• Robust experience in product management/product strategy/ stakeholder management roles within the payments industry  
• Specific payments knowledge and experience including technical understanding, and ideally encompassing corporate and B2B payments. Knowledge of bank receivables products would be an advantage   
• Experience in analysing product/marketing data and customer insights  
• Demonstrated experience analysing and interpreting product, market and financial information including ability to understand commercial and pricing models, and make fact-based decisions 
• Excellent team collaboration skills and demonstrated ability to build strong relationships with key external stakeholders   
• Excellent communication skills, particularly written (presentations, articles, marketing collateral etc.) 
• Ability to translate strategy into operational and tactical activities, assess progress and adapt tactics and plans accordingly 
• Proactively solve problems to effect change, make informed decisions and take responsibility   
• Strong business acumen – commercial, pricing, competitor analysis 

What’s Next:

We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

 AP+ are not partnering with Recruitment agencies for this role.

NOTE : Due to the nature of work related to this position, employee will be required to obtain a Federal Government Clearance. The minimum requirement to obtain this clearance is to be an Australian citizen.

What you get to do in this role

• Lead the team in achieving support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
• Lead efforts to hire, develop, and build a technical team.
• Oversee and participate in Change Management as it relates to Customer Support.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Lead by example to cultivate and maintain a culture built on teamwork and collaboration.
• Manage to the company and department’s vision, mission and values.

 

To propel our next phase of growth, ServiceNow is further investing in the Global Public Sector organization. We're building a team of collaborative individuals who are passionate about the opportunity to transform the Public Sector using ServiceNow's powerful digital workflow platform. 

The company is looking for a Head of Global Public Safety who is an expert in Public Safety Solutions and has a deep understanding of the emergency management life cycle, including planning, response, recovery, and resourcing. The position provides visibility within ServiceNow and an opportunity to support accelerated sales results.  

You understand the core Public Safety business processes and surrounding technology ecosystem, including systems of record and third-party data providers. You also have a technical vision for ServiceNow’s opportunity to transform Public Safety and will work with customers and partners on the architecture for the solutions with care for this vision. Additionally, you are someone who can work with customers, account teams, and internal technical resources to align customer needs with platform capabilities and solution roadmaps. 

 

What you get to do in this role: 

• Own and design innovative industry solutions, aligning industry content, product capabilities, partners, and messaging to enable the field to consistently tell a story and align to customer’s key business imperatives while partnering with marketing on external assets showcasing domain knowledge, differentiators, and sales propositions.  

• Identify key customer business imperatives to ServiceNow capabilities; Regularly meet with customers and partners to gather feedback, and internally vet and test these imperatives.  

• Be the voice of the customer internally to sellers, enable partners with solutions, and advise sellers while helping with business planning and sales strategy. 

• Research key industry and solution trends from various sources including publications, thought leaders, industry conferences and events.  Document and communicate as they pertain to changes in positioning, capability gaps or total addressable market. 

• Monitor global challenges and opportunities, identify best growth practices across all markets, and maintain connections with key global players both internally and externally. 

• Attend external events of partners, competitors, and customers to bring knowledge to industry sellers, and use extensive ongoing industry knowledge to define and update industry personas and value propositions for each. 

• Define discovery questions for key personas, collaborate with the value team to define industry value (both quantitative and qualitative). 

• Maintain up-to-date domain assets. Identify gaps in foundational needs such as customer stories, demos, assets, and enablement, creating action plans to address these needs.  

• Sponsor global community task force, and focus groups to share knowledge, drive innovation, and host regular community calls to share and gather information across all geographies. 

• Offer thought-leadership both internally and externally on domain-related topics and actively engage in speaking, teaching, advocating, and championing the mission area in various forums, including webinars, podcasts, EBCs, customer calls, and more as a representative of the sector. 

• Collaborate closely with Account Executives and Solution Consultants on use cases and customer opportunities, enabling teams on relevant solutions. 

• Create and lead of global Center of Excellence on public safety. 

• Integrate, curate, and share use cases globally related to public safety. 

• Partner closely with solution and field marketing to develop relevant and engaging assets. work closely with marketing teams to align assets and events to the GTM strategy. 

• Co-innovate solutions with internal team of Architects, Designers and Developers to reimagine complex customer challenges.