Company Description:

Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry.

We are a growing, values-led community of 350 employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. And we’re succeeding! As of early 2024, we are supporting 3200+ schools in 60 countries.

Veracross is five product brands in one global tech company

Veracross SIS is a one-person, one-record school management platform

Magnus Health provides cloud-based Student Health Record (SHR) solutions

Digistorm connects with their communities through Digistorm Websites, Digistorm Funnel, and Digistorm Apps.

Epraise incentivizes student well-being and connects teachers, students, and families.

Firefly provides an online learning space for students and teachers

Position Overview:  

Veracross is seeking a self-motivated, passionate, and highly collaborative Senior Sales Engineer to join our successful sales team. You will report to the Director, Field Sales Operations and work closely with sales, marketing, and product teams on various projects. You will prepare for and perform technical demonstrations for prospects and customers for new logo and upsell Account Executives located in Australia. 

Responsibilities:

•  Report to Director, Field Sales Operations 

• Responsible for working closely with Account Executives to schedule and manage product demonstrations through a defined process in Salesforce. 

• Manage scheduled demonstrations in Salesforce by logging, tracking, and reporting. 

• Responsible for performing product demonstrations of Veracross solution to prospects, customers; champions and buyers within schools located in APAC and are interested in Veracross Solution. 

• Assist in onboarding and training Account Executives on Veracross Solution. 

• Maintain and improve in-depth technical understanding of Veracross products.  

• Assist sales with sales pursuits for our customers and prospects. 

• Assist Account Executive through discovery and initial requirements gathering sessions with customers and prospects, translating key pain points into solution opportunities. 

• Answer a variety of functional and technical questions from customers funneled through the sales team and throughout the demonstration within the sales process. 

• Provide functional and technical responses to customer RFPs, RFIs and other direct requirements. 

• Contribute and participate presenting in webinar series. 

• Bachelor’s degree (BA).  

• 3+ years’ experience in enterprise software sales role in SaaS EdTech company is required. 

• Demonstrated strong presentation skills to key stakeholders within prospective customers. 

• Solid understanding and/or hands-on experience in software applications and web technologies. 

• Can clearly demonstrate high empathy through a proven track record of being an attentive listener, thoroughly understanding customer’s needs, and quickly building rapport.  

• Strong communication skills and excellent interpersonal skills, comfortable interacting with a variety of audiences within the organization. 

• Salesforce experience required. 

• Ability to juggle multiple priorities. 

• Flexible team-player who can partner with all functions of the business, getting team members buy in and feedback with ease. 

• Detail oriented and highly organized with the ability to work independently in a fast paced, high growth environment. 

The best tools to get the job done!

When you join Veracross, you get a brand new Macbook Pro, a 32-inch monitor, and an adjustable desk and Herman Miller chair for the office. There's also an allowance for your setup at home to ensure you're comfortable working there.

Growth opportunities!

Veracross is growing fast, allowing you to own your role and grow with us! Operating within a global team, there are opportunities for professional development allowing your skills to grow as the business grows.

Work/life balance

Management encourages taking hour-long lunches and finishing on time and understands that you have a life outside of work. You can take the day off for your birthday and get a $100-a-year allowance for well-being. Massage, anyone?

Parental leave policy

As part of Veracross parental leave policy, you’re eligible for paid leave as a primary parent and secondary parent when you welcome a new child into your family. This is available after 12 months in a full-time role.

Flexibility

Veracross offers a flexible working environment, including hybrid options to work from home and the office.

Make a difference

Our work makes a positive contribution to our schools, their students and their families around the world!

Snacks, drinks & coffee

Digistorm’s (Veracross) Gold Coast HQ offers a coffee machine, snack bar and fully stocked drinks fridge to keep energy levels high! Vege chips, kombucha, almond milk, cookies; you name it, they have it.

Culture

The Veracross team is fun, relaxed, and sociable, reflected in the casual dress code and social events. The office has an open floor plan, which allows for cross-team communication and a collaborative environment. Join some staff for lunchtime surfing or hit up nearby food spots for a burger by the beach.

We are excited to announce that we have a permanent Electrical Engineer position at Moranbah North Mine, based in Moranbah QLD. Reporting to the Maintenance Superintendent, you will provide safe, efficient, and reliable engineering services to the Maintenance & Engineering department.

The key responsibilities of the Electrical Engineer are:

• Provide safe, efficient and reliable electrical engineering services to the Maintenance & Engineering Department and assist in achieving agreed maintenance plans and targets including specific engineering projects, procurement of equipment, disposal of equipment and improvement plans.
• Contribute to the development and ongoing management of a reliable 5-year maintenance and engineering plan.
• Identify areas for improvement and create action plans to ensure excellence in maintenance and engineering practices is achieved. 
• Provide technical support to ensure the reliability and availability of all plant and facilities on shift by coordinating resources, utilising the work order system, preparing maintenance plans and organising the supply and availability of spare parts.
• Contribute technical advice and theories to aid the development and implementation Support the Maintenance & Engineering Department to implement AAMC reliability systems and comply with guidelines to ensure quality and minimum legislative standards are met.
• Manage electrical engineering projects and ensure project is adequately planned by developing technical specifications, job instructions / procedures, material and services requirements, labour and skill requirements, tools and equipment requirements, industrial notifications, environmental clearances, permits and safety management plans.
• Proactively identify and flag maintenance specific challenges and opportunities that new technology could address.
• Apply the Safety & Health principles in all site interactions and take full ownership for safety on site.

We are looking for a Software Engineer to join our Connect division. The Symbio Connect division works with the world’s leading software platforms and communication providers, with customers including Google, Microsoft, and Cisco.

Reporting to the Lead Software Engineer, this role is responsible for designing, maintaining, and supporting our next generation platforms.  This is a full stack, hands-on role that will be developing new features for our customers which meet the needs of our business. Your role will involve building with best practices and resiliency in mind, adhering to agile processes and dealing with business and technology stakeholders.

There is an expectation that this role is part of the teams after hours support roster (level 3), which is rotated weekly for production critical platforms.

What you'll do as a Software Engineer:

• Solution, develop, deploy and support well architected code in our microservice based rating platform
• Ensure code is adequately tested
• Ensure appropriate consideration is given to testing, security, stability, reliability, and monitoring of code
• Drive technical decisions and directions within the team and across platforms
• Own end to end delivery of teams products/platforms
• Work in a team environment; collaborate with internal stakeholders and customers
• Invest time in learning new technologies

Who are we?

Lyka is an Australian founded pet wellness company that's shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we've experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world's most sustainable pet wellness company, we're putting pets and our planet first - one bowl at a time.

Today, we are proud to share we've served 50 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 250+ pet-obsessed people and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet's wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they're getting sicker earlier. They're dying prematurely. The industry has it backwards - prioritising treating symptoms instead of addressing the root cause. That's where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don't stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it's not just about living longer, but living well too.

Our mission is to increase the average lifespan of dogs and cats by 2050.

What you'll do:

• Lead and manage engineering projects to ensure timely, within-budget, and within-scope delivery, coordinating closely with cross-functional teams (e.g., M&SC, R&D, tech) to define project goals and resource needs.
• Develop and execute detailed project plans, including schedules, cost estimates, risk assessments, and resource allocations, while monitoring progress and making necessary adjustments.
• Oversee the design, development, and implementation of engineering solutions for production lines, validating technical drawings and ensuring compliance with safety, environmental, and quality standards.
• Serve as the primary liaison for internal stakeholders, vendors, and contractors, facilitating communication, managing expectations, and coordinating resources to ensure smooth project execution.
• Optimise resource utilisation (manpower, materials, equipment) for project efficiency, conduct post-project evaluations, and drive process improvements to enhance operational efficiency.
• Stay informed on industry trends to propose innovative solutions and support the company’s growth and commitment to operational excellence.

• 3-5 years of project engineering experience, ideally in FMCG or manufacturing, with a strong understanding of project management tools and methodologies.
• Proven ability to manage projects through the full lifecycle, including process design, automation, troubleshooting, and problem-solving in engineering contexts.
• Excellent leadership, communication, and cross-functional collaboration skills, with the ability to engage vendors, contractors, and internal teams effectively.
• Track record of driving process improvements that enhance operational efficiency, along with adaptability in dynamic, fast-paced environments.
• Strong organisational skills, capable of handling multiple projects simultaneously, with a willingness to travel as needed.

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!
• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expand. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability-focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet wellness company and we’re always looking at ways for us to improve sustainability practices.
• Be part of a diverse top-talent team, coming from widely different backgrounds and geographies.
• Up to 18 weeks of paid parental leave top-up
• Wellbeing assistance and tools to take care of your mental and physical wellbeing so you can do your best work.
• Flexible working: work from where you get your best work done. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne.
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training and care to help them live their best life!

We are committed to building inclusive and diverse teams

Lyka is an equal-opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.

BESIX Watpac are looking for a Project Engineer to work on a large scale project within our South Australian business. Duties will include; 

• Proactively drive company safety policies, practices and procedures in compliance with OH&S legislative requirements to provide a safe workplace at all times.
• Ensure compliance with the Company Quality, Occupational Health & Safety and Environmental Policies and Procedures
• Coordinate and administer construction engineering activities to ensure that projects are implemented in accordance with plans, designs and specifications.
• Interpret designs for implementation in construction projects.
• Contribute to improvements to existing designs.
• Arrange and oversee the letting of tenders.
• Assist with preparation of site construction budgets and reports.
• Monitor construction progress for adherence to programme and report to the site manager or project manager and attend site meetings

We're seeking a Staff Engineer to join us on maximum term contract until end of 2025 to provide technical leadership in a team as they delivery new features for customers and tackle large technical initiatives.

In this role, you'll design, implement, and maintain OUA's web-based systems within a collaborative team environment. You'll work with the product development team to understand requirements and develop customer-centred solutions, ensuring alignment with OUA's technical vision.

You'll also contribute to the implementation of solutions using various programming languages, databases, and cloud technologies. We encourage a highly collaborative team environment, where you'll provide feedback and mentor junior developers.

Check out our Engineering blog for more insights about our journey and progress to date.

Here's a glimpse into your day-to-day:

• Involved in designing, coding, testing and deploying software – You’ll be engaged in every aspect of software product development from inception to deployment.
• Helping to lead on complex features – At times you’ll be expected to take the lead on complex product features that might involve collaboration across several teams.
• Supporting production systems and maintaining existing products – As a member of the team you’ll have joint ownership of the support and maintenance of production systems.
• Mentoring others – You’ll be involved in mentoring and coaching other members of the engineering trade.
• Promoting and embedding mature software engineering – You’ll take active ownership of advancing software product engineering at OUA.

If you're ready to make an impact, here's what we're looking for:

• Advanced experience in TypeScript, HTML, and CSS.
• Advanced experience with modern JavaScript frameworks and environments like React.js and Node.js.
• Advanced experience in web architecture patterns and conventions, for example micro services, API design, contract testing, containerisation, test automation and serverless architecture (GraphQL, REST, Asynchronous Events).
• Advanced experience in modern software development techniques such as test-driven development, refactoring, deployment automation and CI/CD.
• Experience with cloud computing services (AWS) and associated technologies
• Creative thinker, able to think creatively through complex problems and discover the best path.
• Strong ownership of problems and consultative approach to business partnering.
• Able to adapt quickly and manage an environment of rapid change.
• Resilient, flexible and comfortable working with ambiguity. 

What do we offer?

• Not-for-profit salary packaging benefits, including novated leasing  
• Discounted gym memberships and health insurance
• Learning and training opportunities
• Paid subscription to Calm as part of our commitment to health and wellbeing
• Workation leave – work remotely anywhere for 10 days of the year

OUA is committed to fostering an inclusive and diverse workplace, reflecting the diversity of the marketplace we serve. We encourage candidates from all backgrounds to apply, even if they don't meet all the requirements listed. We value unique perspectives and experiences that can contribute to our mission of helping students transform their lives. 

Who are we?  

Humanforce’s vision is to make work easier and life better for frontline and flexible workforces. 

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.  

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces. 

Who you are

We are seeking a dynamic and self-driven Senior Data Engineer with a genuine passion for data and a commitment to achieving impactful results. Armed with a solid technical skill set and exceptional problem-solving abilities, you excel in collaborative settings and relish being part of a diverse team. You confidently take the lead on key data engineering projects and take pride in crafting robust, scalable, and efficient solutions. Your unique talent for merging innovation with practicality positions you as a vital asset in the development of a real-time, customer-focused analytics product.

What you’ll do

• Create and sustain a highly scalable and efficient data warehouse tailored for customer-facing analytics.
• Design, maintain, and deploy dbt core along with dbt pipelines for effective data transformations.
• Craft and execute solid data extraction and loading mechanisms utilising Streamkap.
• Boost the performance of ELT pipelines with a focus on optimising query speeds.
• Establish a robust data governance framework to uphold data quality and consistency.
• Work in close partnership with data scientists, software engineers, DevOps, and DBAs to drive cross-functional initiatives.
• Ensure the integrity, reliability, and security of our data engineering architecture.
• Oversee and troubleshoot data workflows to ensure smooth and uninterrupted operations.

What you’ll need

• At least 5 years of experience in data engineering or a related discipline.
• Adept in SQL and Python.
• Proficient in constructing and managing data pipelines (such as dbt core).
• Familiar with cloud technologies (like AWS).
• Experienced in administering and architecting relational databases.
• In-depth knowledge of AWS cloud services for data engineering and analytics.
• Practical experience in database administration and optimisation techniques.
• Strong grasp of ETL/ELT processes and pipeline development.
• Exceptional problem-solving abilities with a knack for independent work as a self-starter.

Some ‘nice to haves’

• A strong background in software engineering or development.
• Proven experience in an Agile environment.
• Familiarity with Infrastructure as Code tools (such as CloudFormation and Terraform) and CI/CD practices (like GitHub Actions) is a definite plus.
• Knowledge of real-time data replication tools and processes.
• A solid understanding of advanced data transformation techniques and strategies for query optimisation.
• Experience in constructing data systems for business intelligence and analytics within enterprise environments.

Our values  

• We are bold  
• We are all in  
• We are customer obsessed  
• We do what we say  
• We are good humans  

Our approach to flexibility  

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms. 

Benefits 

• A flexible working environment  
• The opportunity to be part of a fast-growing tech company   
• A focus on development with access to Go1 learning   
• Paid parental leave and Quarterly Wellbeing Days   
• Employee talent referral scheme (know great people, be rewarded)   
• A fun and friendly culture working with passionate and talented people   
• A work environment where you can genuinely improve the world of work! 

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.  

We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant

At AECOM, we are passionate about the future of the Hunter Region.

As a result of a significant project pipeline, AECOM is looking to grow its Civil Structures team in Newcastle with the addition of a ‘Senior Structural Engineer’. 

In the role of Senior Structural Engineer, you will be responsible for developing deliverables ranging from condition investigation reports, presentation of analyses, and other design documentation in accordance with Australian standards and client specifications, whilst supervising and supporting junior engineers.

Ideally, you will have prior experience in the following areas:

• Development of concept solutions for Water, Transportation and/or Energy infrastructure
• Inspection and assessment of existing structural assets
• Delivery of analysis & design of solutions for Water, Transportation and/or Energy infrastructure
• Experience in supporting construction related activities.

You will work within a well-established and highly experienced Newcastle engineering team – as well as with other teams within AECOM’s extensive network of professionals – on a range of civil infrastructure projects for a broad range of clients on local, regional, and inter-state projects.

UI/UX Engineer (12 month Fixed-term-contract)

Join our team as a UI/UX Engineer, and unlock your potential in a challenging, dynamic, and fast-paced environment. 

As a UI/UX Engineer, you will be part of a Tech Squad to execute on an exciting travel product. You will get an opportunity to work on cutting edge technology and play a pivotal role in driving advancement in the bank's leading engineering practices. You will build and coach others to develop and automate the testing of robust, adaptable code that is always production ready.  

Enjoy a competitive salary, wellbeing perks, and endless opportunities for professional development and internal mobility. Don't miss out on this chance to showcase your skills!

 About us

Visa Managed Services (VMS) is the delivery arm of Visa Consulting and Analytics (VCA) team. We draw on our expertise in strategy, consulting, data analytics, and industry experience to develop fact-based recommendations and delivery plans to improve client performance. The VMS team is specialised in building teams that work within our client’s businesses to drive results.

About your role

Embedded within the client’s business, you’ll enjoy working in a collaborative Tech Squad, delivering against a clear roadmap that will deliver results for the client.

• You are a UX leader curious about emerging technology
• Our team is committed to providing the best digital experience for our customers
• Through collaboration we can deliver the best customer experience across our digital platforms
• Cohesively work with the broader design, research and delivery team to produce designs that champion the best digital experience for our customers while achieving business goals.
• Under the leadership of your Experience Design lead you will own 1-2 major projects – from scoping and costing through to design execution.
• Produce flows, wireframes and interactive prototypes along with detailed supporting documentation
• Regularly review data and insights to create designs that put the customer first while meeting business objectives
• Effectively manage stakeholder’s expectations through regular and relevant interaction. Your stakeholder community includes Product Owners, Dev/Engineering, Sales, Marketing, Legal and Compliance representatives
• Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.
• Make trade-offs in an environment of often-conflicting objectives, e.g. deliver great experience to deadlines with fixed resources. Ruthless prioritisation and an ability to focus on key issues.
• Advocate the value of UX in the broader organisation

What you will need to be successful:

• Proven experience designing conceptually for complex, transactional consumer interfaces across multiple devices
• An ability to solve complex design problems while visualising solutions in appropriate ways
• Proven experience managing UX project delivery in an agile framework within agreed time frames
• Experience managing, coaching and mentoring other designers to achieve desired outcomes while recognising the difference between “good” and “great” work.
• Influential communication and stakeholder management skills with demonstrated success presenting design in a clear, confident and persuasive manner
• Experience using customer research, behavioural or digital analytics to drive design and optimisation
• Skills in information architecture, task flow and/or decision tree mapping
• To support the application a strong portfolio demonstrating UX process, low and high fidelity design skills, outcomes delivered would be of value.

Why Work with Us:

• Opportunity to work in a dynamic and fast-paced environment
• Take advantage of working across two organisations
• Collaborative and supportive team culture
• Competitive salary and other perks including AUD1,000 well-being allowance and AUD4,000 study grant
• Professional development opportunities to grow your skills and career
• Opportunities to move internally to switch up your career

Become a valuable member of our team and contribute to our thriving organisation. Apply now and show us what you’ve got!

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What will a day in this role look like: 

• As part of this role, you will be given the opportunity to lead and deliver a variety of interesting projects, offering you the chance to combine your technical skills, project management skills and client relationship management experience with a project delivery focus.
• Working with a broad range of clients, you will be involved in key stakeholder engagement processes, contributing to the growth of our business. 
• As an experienced practitioner with significant experience working in an engineering design consultancy, you will be leader on multi-disciplinary projects. 
• As an experienced engineer, you will be a passionate mentor, supporting the development of our more junior team members.

About V2

V2 Digital was created to do things differently. We accelerate the digital next for leading brands - driven by outcomes, unleashed by technology and powered by humans. As a digital native consultancy, we re-define digital models, re-invent experiences and build intelligent platforms, all underpinned by modernised ways of working.

About the role

V2 Digital is seeking a talented Power BI Engineer (Contractor) to join our dynamic team. In this role, you will contribute to unlocking transformative value through experience-led solutions that are deeply informed by insights.

Responsibilities:

• Design and develop Power BI reports and dashboards that provide insightful data visualizations for stakeholders.
• Collaborate with cross-functional teams to understand data requirements and translate them into effective BI solutions.
• Optimize data models and performance for Power BI reports to ensure efficient data processing and retrieval.
• Ensure data integrity and accuracy through regular audits and validation checks on Power BI data sources.
• Implement security measures for report access and data confidentiality according to organizational policies.
• Stay updated with the latest Power BI features, best practices, and industry trends to continuously improve BI solutions.
• Provide training and support to end-users on how to utilize Power BI effectively for their specific needs.

Requirements

• Proven experience in Power BI or similar business intelligence tools to create reports and dashboards.
• Strong understanding of data modeling, ETL processes, and data warehousing concepts.
• Experience with DAX (Data Analysis Expressions) for advanced data calculations and analytics in Power BI.
• Proficient in SQL and able to write complex queries to extract and manipulate data from various sources.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication and interpersonal skills to collaborate effectively with stakeholders and present findings.

APPLY NOW

If you are keen to join one of the fastest-growing consultancies in this space and interested in shaping the future of V2, then APPLY NOW!

Your day could include any of the following:

• Develop and implement innovative process engineering strategies and solutions for water and wastewater treatment projects.
• Oversee the design, simulation and optimisation of treatment processes
• Provide guidance on technical challenges and solutions, including advanced process technologies and sustainability practices.
• Build and maintain strong relationships with clients by understanding their challenges and delivering tailored solutions.
• Mentor and develop junior engineers and technical staff, fostering a culture of innovation and continuous learning.
• Ensure designs and solutions meet safety, environmental, and regulatory standards.

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best Unified Communications Engineer in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of UC specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great IT Engineering professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Account Management, best Project Manager, best team!

Role

To be the right person for this role, you will have significant experience within the telecommunications industry and unified communications and have developed competence in a range of Unified Communications technologies. Specifically, you will have exposure to Mitel and be looking for your next big step. This role will give you the time and opportunities to grow your career.

In this role you will:

• Be involved in the scoping and delivery of UC solutions for SME and mid-sized customers
• Provide onsite and remote support for voice infrastructure and associated technologies
• Troubleshoot and resolve a wide range of Unified Communications problems
• Work with engineering teams on escalations of complex ongoing issues
• Contribute to on-prem and cloud deployments
• Resolve issues within IVR call flow scripting
• Write and update technical documentation/Knowledge Base articles

To be successful in this role, you'll need:

• Solid technical understanding of the telecommunications space, particularly Unified Comms
• Significant exposure to leading UC vendors, ideally Mitel, although Avaya, Cisco etc would be considered
• Exposure to the some of the following technologies:
  • VMWare vCenter/ESXi
  • MiVoice Business
  • MiCollab and MiVoice Border Gateway
  • MiContact Centre Business
  • Networking (DHCP, Vlans, HP Switches, Meraki)
  • SIP Trunking/Devices
  • Fax over IP (FoIP)
• Have some exposure to cloud-based UCaaC solutions like Teams and Zoom
• Familiarity with SBC, ideally in Ribbon or Audio Codes would be viewed very favorably
• Be a self-motivated, autonomous team player - At First Focus we win together
• Be someone who demonstrates dedication coupled with a results-focused mindset
• To be a great communicator possessing outstanding spoken and written English skills

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• A competitive salary is on offer coupled with a broad range of other benefits
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer 10 paid study days a year and support employees towards certifications and qualifications - we will not only pay for the exams you pass but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environme
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.