We are looking for someone who is passionate about paediatrics to join our Osborne Park team. We have a supportive and collaborative team who help each other through challenges and wins! Feel part of the team with regular social activities! Feel supported by our Manager Jin who has a Physiotherapist background and will be able to understand and offer guidance.

This role will ensure individual plans reflect our NDIS participants' passions and interests and promotes their quality of life. Whilst doing so you will also build the knowledge, capacity and strengths of all those who are important to the participant.

You are experienced and passionate about delivering PBS, being an advocate and role model for best practice.

Key responsibilities include

• Assist individuals and their families to identify their needs through assessment and person-centred planning to develop meaningful goals and practical strategies to support people in their home and community
• Develop Behaviour Support Plans utilising a positive behaviour support framework with a commitment to eliminate restrictive practices
• Work collaboratively within a small cohesive team environment
• Support and mentor junior clinicians

What is in it for you?

As you support many, we support you! We do this through…

• Excellent remuneration - Generous base salary + car allowance + laptop + phone + CPD + bonuses + Reward and Recognition Program 
• Salary packaging - includes novated leasing and self education expenses
• Career Progression - Access to leadership programs and career growth options through AAA and our parent company, MedHealth
• Ultimate flexibility - WFH/office/clinic and choose hours/days
• Ongoing Professional Development - Access to regular internal and external CPD, events and the MedHealth Academy
• Passionate and uplifting culture – We celebrate the big and small! Feel 100% supported in your role and enjoy regular social events

Does this role excite you?  If so, I'd like to hear from you!

Click on the Apply button OR call me – Charlotte West - on 0448 103 571 OR email me via  [email protected] . If your resume is not quite up-to-date, you can add me on LinkedIn for a more informal conversation https://www.linkedin.com/in/charlottemdwest/

Qualifications

We’re seeking a Technical Marketing Manager to join Procore’s Technical Marketing team as a groundbreaking leader supporting Go To Market (GTM) in the APAC region. In Technical Marketing we are building a new function to enable our sales organisation with deep product knowledge and to build content, tools, and templates that drive market awareness and adoption of our solutions. 

As a Technical Marketing Manager (TMM) you are a primary expert in your assigned functional product area and a strategic partner and leader in driving field awareness. The TMM ensures that sales and customer success are fully equipped to sell the Procore platform. A superstar TMM is passionate about supporting fellow Procorians and collaborates closely with colleagues in product marketing, product management, and sales. 

The Technical Marketing Manager’s primary responsibility in the APAC region includes running the successful delivery of field readiness programs. As a true subject matter expert and conduit to Product Management, you play a key role in driving both strategic and tactical product direction within the Procore ecosystem.

Technical Marketing Managers provide functional and technical expertise and leadership to the field through the following programs:

• Product Content 
• Knowledge Sharing Sessions
• Product Release Update Programs
• Procore Groundbreak and construction industry events
• Next Level Webinars for new products and solution investment areas

This role is Sydney based and reports into the Director of Technical Marketing.

What you’ll do:

• Create powerful story narratives that visually communicate the value of Procore products and platform to employees and customers in APAC, such as videos, screenshots, demos, or webinars. 
• Configure and stage product instances to bring value based use cases to life.
• Lead field readiness efforts for new product features, new SKU’s, product investments and acquisitions to build knowledge and confidence in the Procore platform.
• Engage with Product Management, Product Strategy, Solutions Marketing, Sales, and Customer Success, aligning strategic and tactical planning for Procore solutions.
• Assess the needs for new region specific content, tools, templates, project plans, training and methodology documentation
• Work with the sales and customer success ecosystem to identify gaps in Procore solution knowledge and develop strategies to close those gaps
• Keep the sales and customer success ecosystem up-to-date on new features and appropriately communicate impact to customers and project resources

What we’re looking for:

• Three or more years of experience in Technical Marketing, Sales Engineering/Solution Consulting, or similar relevant experience required
• Presentation Skills: background in presenting, facilitating and creating presentation materials on a large scale with multiple audience types, including delivery in live, virtual, classroom, and recorded environments.
• Production Skills: Strong writing, video, photo editing, and/or demo creation experience.
• Experience working across an organization representing the interests of customers, sales, and customer success
• Experience leading change for a product area within a matrixed team/organization
• A deep connection to the construction industry and or the con-tech landscape is a plus
• Desire to grow and develop into new product areas and the broader Procore platform
• Ability to travel up 20% of the time

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.

This role will be based on-site in Albury. Please note to be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping commitments to customers with regard to progress updates
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

What you'll be doing

tyresales aim to create a hassle-free tyre purchasing experience for customers. Their seamless eCommerce platform links all the big tyre brands with the largest tyre fitment network in Australia.

This is your opportunity to join the team as a Sales and Customer Support Officer within Tyres Group at carsales, your primary responsibility is to provide the best experience possible to all of our customers. This experience comes through offering customers quality support and assistance across multiple channels, such as phone, email, web and live chat. Working in a fast paced environment, you will be responsible for answering inbound customer service and sales queries (voice and digital).

By assisting our customers through their journey and supporting them with their needs, you are contributing to the goals of the greater Customer Service Team, driving both customer satisfaction and loyalty in a positive direction. 

• Maintaining the day to day operations within the tyres business through tasks such as, product support, interactions with our fitting partners, suppliers and logistics providers as well as some administrative tasks. 
• Make outbound calls to new and existing clients to understand their business requirements and identify growth opportunities, including onboarding and upselling services.
• Improve closing rates and conversion of online leads from our customers.
• Manage enquiries through to resolution, this could involve liaising with multiple stakeholders both internal and external.
• Advise clients on Tyresales products and services.
• Utilise your strong relationship building skills to develop and grow sustainable and authentic relationships in order to retain clients.