Who are we?

Description -

HP has been serving the AEC industry over the last 30 years through market indicating technology solutions in areas like workstations and large format printers.

HP is working on new solutions to improve productivity in construction, including applying robotics and artificial intelligence in the construction site to streamline information flows and boost the efficiency of current manual processes.

Come be a part of HP’s Construction Services team as we transform how construction site layouts get made using HP’s new construction layout robotic solution – HP SitePrint.

We have an outstanding opportunity for you to join our HP SitePrint organization (https://www.hp.com/usen/printers/site-print/layout-robot.html ) as a Field Technical Consultant to scale the business. Within our team, you will get to work with all the cool new technologies that we have in one of the most creative businesses at HP.

Today HP is a fortune 50 company with over 50,000 employees worldwide across 190 countries. HP is about innovation, it’s who we are and what we have been doing since 1939. We keep reinventing ourselves, jointly we challenge convention, pushing each other to surprise the world.

Key responsibilities

• Apply technical knowledge to advise, train, demonstrate and operate the HP SitePrint technology.
• Integrate technical knowledge and business knowing to create solutions for customers.
• Resolve technical incidents externally within the field and/or technical application area.
• Work with internal development team and external construction services team members to resolve more complex or cross-technology incidents.
• Identify potential escalations and alert management and program stakeholders proactively.
• Proactively and reactively provide solutions to partners and end-users to prevent problems from occurring when using the SitePrint technology in various field applications.
• Apply or deploy HP solutions to meet moderately complex customer needs. Balance internal needs with customer needs within defined parameters.
• May identify additional services that could hint to future service revenue growth.
• Build strong relationship with management in assigned accounts.
• Influence delivery decisions on assigned account plans.
• Manage small service and customer experience centric projects/programs in the team, including Service Lifecycle Requirements within the region in coordination with the Global Business Unit.
• Responsible for helping define and establish in-region service infrastructure to fulfil HP SitePrint service strategy, including, but not limited to service parts, bench-repair, whole unit exchange, knowledge management, training. • Drive Customer Expectation management as part of escalation process. • Responsible for implementing part or all the technical solution to the client, in accordance with an agreed technical design. • Participates in the customer or partner engagements, to ensure onboarding, training, and overall service solution readiness. • Provides Post-Sales service and verify to customers/partners on the HP SitePrint solution.
• Provides technical leadership on specific integration activities associated with services.
• Creates and contributes to knowledge tools and communities and ensures project learnings are documented and shared with internal and external stakeholders

Education and experienced required

• Bachelor’s degree preferred or associate degree holder (technical field) with 4-6 years working experience in construction related fields desired.

Knowledge and Skills

• Has construction industry experience. Civil Engineering/Surveying, Site layout, BIM, site project management are preferred, especially where new application specific technologies have been introduced and used.
• Active listening skills and ability to adjust messages to audience level
• Problem-solving skills (proactive, reactive and creative).
• Project management, communication, and analytical skills.
• Able to identify, propose and implement operational efficiencies.
• Has ability to perform/drive resolution of problems on combinations and interactions of products.
• Ability to apply technology and consulting to solve a client business problem.
• Able to communicate and present complex issues with assurance and confidence. 
• Demonstrates the use of consulting skills including questioning, listening, ideas development, permission and rapport, and influencing.
• Ability to conduct/lead oral status/technical interchange meetings with clients on small to medium sized engagements. • Owns and produces customer documentation.
• Ability to translate technical details into concise and easy to know written form.
• Ability to translate verbal requirements from face-to-face client meetings into requirements documents, statements of work, and proposals.
• Able to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate.
• From the requirements, able to develop a high-level design or plan, and then estimate the amount of effort required to deliver.
• Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.

Travel

• 50% of the time (25% within the country, 25% abroad, mainly to Spain, but not only) ** Availability to work on construction sites is a must. **

Why HP Australia?

• Australian Market Leader across PC & Print
• A wide and varied product portfolio to market
• Recognised globally as an Employer of Choice and certified as a Great Place to Work 2023
• Cultivates and encourages a diverse and inclusive culture with multiple Business Impact Groups
• Gold Level, Skilled Workplace Accreditation from Mental Health First Aid Australia
• Market Leading Mentoring Program
• Recognised and one of the world’s most sustainable companies
• Wellness Programs
• Flexible work environment
• Supportive team culture
• Also encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.

Thanks for taking the time to review our available position, if you think it is a match for your experience and interests please apply today – we are eager to learn more about you!

#LI-POST

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The location for this role is on customer site in the Brisbane area. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

We currently have a great opportunity for YOU to accelerate your success by joining our Workplace Management Services team. This new 'hospitality style' division of Colliers International is designed for premium corporate occupiers that desire best in class service for their guests and employees.

This is the future of workplace hospitality – creating, curating and managing workplace experiences for premium clientele for both internal guests (employees) and external guests. These are spaces that are meticulously designed to ensure that our client can perform at their best.

This role encompasses a variety of disciplines that will provide you with versatility, flexibility, opportunity and will open up multiple career pathways that you may not have yet considered. 

You will be responsible for a variety of day-to-day activities providing a seamless 5 star experience from start to finish. Working in a team, you will be responsible for;

• Welcoming all visitors and guests arriving at the building
• Employee, Guest, Client, and Contractor management
• Access Control
• Meeting Room Administration, Boardroom barista service & VIP Hosting
• Facilities Administration, including workplace and housekeeping duties
• Kitchen replenishment / tenancy monitoring
• Basic Security, Emergency and WHS Services

Benefits include the comfort of a Monday to Friday roster with a fully laundered corporate uniform and access to training and development that will take your career to the next level. We are passionate about what we do; we are even more passionate about our people.

This role is ideal for experienced customer service professionals ready to transition into the corporate sector. For such a visible role, we do set the bar high with our requirements.

Benefits include:

• Monday to Friday roster 
• Exposure in the corporate and commercial property sectors
• Laundered uniform
• New direction for career opportunities
• Apply your skills in a different industry
• Access to training and development in varied areas

This is a fantastic opportunity to join an industry leader who will provide you with a clearly defined career path and equip you with the most comprehensive tools and infrastructure available to ensure your success.

JR0000010217

• Continuing | Full-Time

• Location: Bedford Park/Kaurna Country

• View Position Description 

About Flinders University

Flinders University was founded in an era of profound social, political, and technological change when longstanding conventions were being challenged by a new generation of ambitious young thinkers. A product of these times, we have always been ready to go beyond the familiar and forge new ways forward.

 
About the Role 

Are you ready to elevate your career and be the driving force behind the success of the Vice-Chancellor and Office of the vice-Chancellor? We are seeking a highly motivated and organised individual for the role of Senior Portfolio Support Officer and Executive Assistant to the Vice-Chancellor.

As the heartbeat of the Vice-Chancellor’s administrative operations, you will take on the exciting challenge of coordinating a diverse range of complex tasks and functions on behalf of the Vice-Chancellor. Your contributions will play a pivotal role in ensuring seamless operations and efficiency within the Office of the Vice-Chancellor.

Key responsibilities include:

• Masterfully manage a spectrum of administrative and organizational tasks, showcasing your ability to juggle responsibilities with finesse and attention to detail.

• Dive into the world of complex matters, conducting research and providing valuable advice and information that will help shape the future of our institution.

• Take charge of the correspondence flow, crafting impeccable draft responses, background materials, notes, and presentations that reflect the excellence of our institution.

• Showcase your prowess in email and calendar management, ensuring the Vice-Chancellor’s schedule is well-orchestrated.

• Sharpen your editing skills as you prepare, edit, and distribute professional-standard written material, including correspondence, reports, and presentations.

• Be the go-to expert for staff meetings, committees, and working parties. From scheduling to managing diaries, preparing agendas, taking minutes, and executing follow up tasks, you will be the backbone of executive support.

About You 

Bring your commitment to excellence and exceptional attention to detail to the forefront in this important role. As our ideal candidate, you possess the ability to collate, analyse information from various sources, ensuring high-quality outcomes that dive success. 

Some of the key position capabilities of the role include:

• Well-developed written communication skills, creating polished correspondence, agendas, minutes, briefs, and other documents.

• Strong, effective, and diplomatic interpersonal and oral communication skills, engaging seamlessly with staff at all levels.

• Administrative virtuoso and experience in providing high-level administrative services, exercising judgement, initiative, and confidentiality to support the Vice-Chancellor and senior management.

• Strong problem-solving capabilities, working autonomously to prioritize tasks and meet deadlines with finesse.

The ideal candidate will possess a relevant tertiary qualification or an equivalent combination of experience and/or education and/or training.

Life at Flinders 

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world. 

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders? 

• 17% Superannuation + salary packaging options 

• Flexible working arrangements 

• Wide range of professional development activities and services 

• We embrace diversity and promote equity and inclusion for all students and staff 

• Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia). 

Our Commitment to Reconciliation and Indigenous Employment 

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies. 

Prescribed Conditions for Employment

• A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position. 

• Please note that you may be required to provide evidence that you are up to date with COVID-19 vaccinations, in line with the Flinders University COVID-19 Vaccination Policy  

How to Apply and Information 

• In addition to uploading your CV, please submit a cover letter elaborating on your previous experiences in a similar role.

• For more information regarding this position, please contact Louise Mathwin.

• Please see here for our Reconciliation Action Plan  

• Please see here for our Indigenous Workforce Strategy  

Certification

Applications to be submitted before 10.00pm:

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.