About the Opportunity 
As the Health Placement Support Hub - Placements Officer, you will work within the Health Placement Hub and closely with the Health Schools including Placement Officer, Academic leads, and Professional / Industry partners. 

The Hub Placement Officer is responsible for undertaking a broad range of operational activities in support of student placements with reference to compliance requirements as set by the Health Sector and the Griffith University Local Health Protocol. They will work in partnership with the Health Schools in dedicated program/s and/or discipline/s. This role is a key contact for students, industry partners and staff requiring advice in relation to student placements. This position may be required to supervise administration staff supporting placement activities.   

As the Health Placement Support Hub - Placements Officer, you will: 

• In conjunction with relevant stakeholders, provide administrative support and accountability for placements (domestic and international) including management of “Fit for Professional Practice” documentation for the lifecycle of the student, providing support into the Health Schools and placement programs. 
• Lead and promote compliance with relevant legislation and University policies and procedures, including vaccinations and health tests, licenses and certificates, online training on topics such as health and safety, inclusion, and use of personalised protective equipment (PPE) and forms. 
• Carry out the administration and utilisation of dedicated education or placements software including monitoring student pre-placement requirements, maintaining FFPP status throughout the student lifecycle and reporting as required.  
• Engage in system improvement and innovation activities to improve efficiency of Health Placement Support Hub and the student experience. 
• Assist the Health Placement Support Hub Manager in the recruitment of placements for individual and reoccurring placement arrangements. This includes contacting new placement partners or maintaining established placement provider relationships. 
• Coordinate the establishment and administration of placement deeds with a range of providers as required. 
• Undertake a range of placements-based operational activities including maintenance of databases and records, orientation materials, room bookings, evaluations, assessment records, management of finances, scheduling and the preparation of placements-based correspondence as required. 
• Effectively collaborate and communicate with a broad range of discipline based stakeholders including School based placement officers, academic and professional, student groups and other areas of the University. 
• Be a leading example of the principles and values embodied in the University’s Code of Conduct, and behave, act and communicate at all times to reflect fairness, ethics and professionalism. 

This is a full time, continuing position based at the Gold Coast  campus. As Griffith is a multi-campus University you may be required to work across other campus locations. Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples. 

Salary range 
The full-time equivalent base salary for HEW Level 5 position is in the range of $76,236 - $85,525 per annum, plus 17% employer superannuation. The total FTE package is in the range of $89,197 - $100,064 per annum. 

What you get to do in this role: 

Be a core part of a new team we are building in Sydney. The role of the Senior Technical Consultant – Impact  is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value. 

Read about Impact Accelerators & watch the videos below to learn more: 

• https://docs.servicenow.com/bundle/washingtondc-impact/page/product/impact/reference/technical-accelerators.html 
• https://www.servicenow.com/legal/servicenow-impact.html

As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators. 

You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities. 

• Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely 
• Prepare all client-facing and internal deliverables that are technology-related 
• Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members 
• Guide development of new offerings for our technical accelerator portfolio 
• Engage with customers’ requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations 
• Demonstrate the product, both standard and tailored to customer needs 
• Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.) 
• Develop and maintain strong working relationships with other teams 
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences 
• Mentor resources and peer review development work 

What you’ll do

We are looking for someone who will become a subject matter expert across our digital marketplace ‘caravancampingsales store’ and help build its growth by attracting and converting new customers who journey through the digital platform as well as assist in existing orders.

Demonstrating adaptability by understanding and effectively responding to evolving situations, diverse customer needs, and emerging technologies within the customer service realm. Experience in resolving customer pain points is essential to the successful delivery of enhancements and initiatives that service to create a better customer experience.

Reporting to the Customer Service Manager, this is your opportunity to assist our customers through their journey and support them with their needs, driving both customer satisfaction and loyalty in a positive direction. 

• Share expertise to provide exceptional customer support and assistance across multiple channels, such as phone, email, web and live chat. 
• Maintain day to day operations of the Success Team through tasks such as advert approvals, fraud identification, adjacent product support and administrative tasks.  
• Understand and share expertise in resolving customer pain points is essential to the successful delivery of enhancements and initiatives that service to create a better customer experience. 
• Collaborate in a fast-paced environment, you will be responsible for answering inbound customer service queries (voice and digital).
• Develop and support solutions that take a proactive approach to customer resolution.

Reporting to the Director of Technical Support, the Technical Support Engineer provides technical support to our clients and contributes to the implementation of new data collection and reporting applications that leverage the Forsta HX platform.

The candidate must possess computer programming skills and have a working knowledge of Web technologies (HTML, CSS, DOM, JavaScript).  Knowledge of component-based software development, SOAP and REST API Web Services are a plus.