BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Ranbuild business in our team as Customer Service Representative (Technical), located at our Hamilton Hub in Newcastle.   Ranbuild is a market leader in the pre-engineered building market and has been supplying sheds, garages, and steel buildings for over 70 years, specialising in the commercial, residential, rural and equine markets.  In this role, you’ll utilise your technical aptitude to learn to interpret plans and drawings, quickly developing your skill set across our range of products.  Of course, we don’t expect you to know everything from day 1, you’ll have the support of a strong professional network at your fingertips who are invested in seeing you achieve.  Your success will grow from estimating and providing specialist advice to customers and fabricators, as we grow our business now and into the future.   

Learn more about our Ranbuild business at www.ranbuild.com.au 

What Will You Do?

In this exciting customer-facing opportunity, you will play a key role both in supporting our Home Improvement and Shed market segment with estimations, while also supporting our customer service team.

• providing personalised assistance to customers, handling inquiries and quotes via phone and email
• partner closely with internal stakeholders including sales, commercial, and technical teams to exceed customer expectations
• follow up customer quotes, deliveries and product supplies for the team
• nurturing leads by following up on quotations and inquiries, converting them into rewarding sales opportunities

More About You

Working with a friendly and inclusive team, you’ll be collaborative, having a passion for continuous learning. In addition, you will bring:

• experience or exposure to technical drawings, drafting, building estimating, or a keen interest and willingness to learn
• exceptional customer service and communication skills, both written and verbal
• high attention to detail and ability to manage multiple tasks simultaneously
• the ability to influence and build rapport with internal and external stakeholders
• demonstrated computer literacy, with some experience in data entry and MS Office

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• receive a competitive salary package with the added perk of a quarterly bonus
• generous paid parental leave including continued super contributions while you’re on leave
• create and deliver innovative solutions that drive transformation in our business
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Monday 3 June 2024.  

The Area Technical Manager (ATM) is the technical leader in the Zone 2 area of the refinery, managing key process units of the RCCU, solvents plant and boiler utilities systems.

As the ATM you will manage a team of engineers working closely with a multi-disciplinary Asset Team (operations, maintenance and technical) and with the refinery field operators, panel operators and our commercial team.  

In this role you will be active in the day to day operations, developing and designing process improvements enhancing profitability, reliability and safety, working alongside a strong team of experienced engineers and leaders will support you, helping you to grow technically and professionally.  

As a Mandarin-speaking Technical Account Manager, you will collaborate with our merchant partners, agency partners and internal teams to deliver world-class proactive service and technical excellence. You will focus on maintaining substantial, long-term merchant and agency partner relationships while resolving technical issues quickly and efficiently.

You will leverage your HTML, CSS, and Javascript expertise to analyze and creatively solve integration issues on merchant websites/ in-store terminals and partner with internal teams. Your technical acumen and interpersonal skills will allow you to serve as a trusted technical advisor to merchants, translating their business needs into technical solutions that drive feature and product adoption at scale.

In this pivotal role, you will report to our regional Lead, TAM.

We are much more than our job descriptions, but here's where you will begin….

Responsibilities:

• Serve as the primary technical point of contact for merchants and partners based in China, driving the technical relationships with merchant and agency partners.

• Proactively identify, diagnose and resolve critical technical issues in a timely and professional manner.

• Work closely with Account Management and other merchant-facing teams to ensure seamless operational support and satisfaction for our merchant and agency partners.

• Foster long-term user relationships that grow loyalty to Cash Commerce products

• Provide education to merchant partners, agency partners and internal teams on new and existing features.

• Produce accurate, timely status updates for support tickets that provide a balanced clarity of detail, demonstrating excellent organisational and communication skills.

• Document challenges and blockers encountered to further share your learnings with other technical account managers in stand-ups and status check-in calls.

• Own the end-to-end macro-level delivery of all in-store and online self-serve Integrations.

• Leveraging HTML, CSS, and Javascript skills to assess and creatively solve integration issues on merchant websites and in-store terminals.

• Oversee integration health monitoring, conduct thorough root-cause analyses, and implement proactive measures to prevent future issues.

• Work cross-functionally with Product, Engineering, and other departments to devise technical and operational enhancements for the merchant experience.

• Drive new features and product adoption with merchant partners, including betas and pilots.

• Efficiently manage and communicate with various stakeholders, centralising information from diverse sources to streamline processes.

• Set and manage expectations with senior leadership for key merchant accounts regarding critical incidents and project developments.

• Proactively lead new product life cycles in conjunction with engineering teams to facilitate merchant partner adoption, including technical documentation review, merchant/partner feedback, future deployments and continuous product improvement and evaluation. 

• Manage incidents with precision and efficiency, conducting in-depth internal investigations to identify root causes and develop technical uplift mitigation strategies.

• Create and distribute merchant-facing content to clarify common issues and promote problem-solving.

As a Technical Account Manager, you will provide best-in-class guidance and advice in integration expertise across all omnichannel platforms, regions and segments. You maintain high-performing, healthy global self-service integrations, deliver retail onboarding and support our merchants through our technical account management queues.