Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.

This role will be based on-site in Albury. Please note to be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping commitments to customers with regard to progress updates
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

What you'll be doing

tyresales aim to create a hassle-free tyre purchasing experience for customers. Their seamless eCommerce platform links all the big tyre brands with the largest tyre fitment network in Australia.

This is your opportunity to join the team as a Sales and Customer Support Officer within Tyres Group at carsales, your primary responsibility is to provide the best experience possible to all of our customers. This experience comes through offering customers quality support and assistance across multiple channels, such as phone, email, web and live chat. Working in a fast paced environment, you will be responsible for answering inbound customer service and sales queries (voice and digital).

By assisting our customers through their journey and supporting them with their needs, you are contributing to the goals of the greater Customer Service Team, driving both customer satisfaction and loyalty in a positive direction. 

• Maintaining the day to day operations within the tyres business through tasks such as, product support, interactions with our fitting partners, suppliers and logistics providers as well as some administrative tasks. 
• Make outbound calls to new and existing clients to understand their business requirements and identify growth opportunities, including onboarding and upselling services.
• Improve closing rates and conversion of online leads from our customers.
• Manage enquiries through to resolution, this could involve liaising with multiple stakeholders both internal and external.
• Advise clients on Tyresales products and services.
• Utilise your strong relationship building skills to develop and grow sustainable and authentic relationships in order to retain clients.

The Position:

We have an exciting opportunity to join our In-Work Support Coach team in Hamilton Hill. If you’re looking for work with purpose that has that ability to change peoples’ lives for the better, we want to hear from you. The right person has great opportunity for career progression within the team.   

The InWork Support Consultant’s role is to support our clients once they have a job, and work with employers, ensure long-term sustainable employment. 

On a typical day as an InWork Support Coach you might be:  

• Ensuring all placed clients are supported and contacted, at least fortnightly; 
• Identify areas where alternative or additional training is required and facilitate this support where appropriate;  
• Tracking all placements and maintaining up-to-date records; 
• Providing on the job support to participants and employers to ensure Participants maintain sustainable and ongoing employment; 
• Liaising with employers, clients, and other team members to assist clients to maintain their employment;  
• Assisting with management of claims; 
• Escalating risks or concerns through appropriate channels; and 
• Ensuring our clients, employers and those we work with, receive exceptional service at every stage of the process.  

You will be working with a vibrant, collaborative and goals focused team of employment services professionals from diverse backgrounds, who are all seeking to have an impact in the diversity and inclusion space.