First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Senior Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
• Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
• Delivering the support of Azure, VMWare and Citrix cloud infrastructure
• Performing a wide variety of support across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

Requirements

• Advanced understanding of end user support and Active Directory
• Comprehensive knowledge of Windows Server, Azure and Exchange
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
• An understanding of ticketing systems and customer service principles

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Compelling package that includes salary, training and flexible arrangements
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Join Simple Machines and be part of our mission to help clients unlock the full potential of their data through the creation of cutting-edge business driven data platforms and software solutions. As we continue to expand our team across Australia and New Zealand, we are seeking a talented Technical Business Analysis who is unafraid to challenge the status quo and push boundaries.

About You

We are looking for a consultant-minded individual who is passionate about working closely with clients to solve complex problems and lead them on a journey from discovery to technical implementation. Your skillset will extend to senior stakeholder management, where you engage with executives and key decision-makers within client organisations. You have a knack for understanding client needs and delivering market-leading solutions.

Have a background in Business Analysis | Technology Consulting | Software Development

You will love and excel in this role if you:

• Thrive in complex business and technology environments; at the boundary between the technical and business worlds, bridging the gap to ensure seamless communication and collaboration
• Are an exceptional communicator and relationship-builder who fosters strong partnership with client and third party teams
• Are comfortable harmonising multiple groups of stakeholders with different priorities and competing needs
• Bring a customer mindset with the ability to align our solutions with the client’s  business goals
• Have a refined understanding of how modern software is built and delivered (tools, methodologies, roles, common challenges etc.)
• Demonstrate knowledge of different methods and tools that help you to perform analysis, testing, product management and delivery in a range of environments
• Are a proactive person who knows what needs to be done, how to approach it, and how to influence others to move things forward
• Are a analytical powerhouse and strategic thinker who can drive the success of our data-driven initiatives, making a significant impact on our clients' businesses
• Are ambitious and excited about the prospect of joining a small, close-knit team of experts and helping it to grow

The Exciting Part

Simple Machines is not your average consultancy or software engineering firm. Our team is comprised of inspiring technical leaders in Data Engineering, Machine Learning, and Artificial Intelligence. Our projects are data-focused and drive impactful business outcomes.

About the Role

We are looking for someone to join our close-knit team of experts in Sydney to help deliver our client engagements as we scale our ANZ business.

If you are passionate about turning data into valuable insights, possess a keen understanding of both business and technology, and excel in senior stakeholder management, then this is the perfect opportunity for you.

Here’s a brief overview of the role’s responsibilities:

Coalesce between business and engineering:

• Facilitate discussions and extract explicit and implicit institutional knowledge to inform technical requirements, acceptance criteria, feature overviews, test cases and other artefacts for the team to work from.
• Document and present information in ways that are accessible to multiple customer groups with varied context and background.

Drive the team’s direction.

• Understand business goals and persuade the client and the SM team on what should be done and why.
• Clearly articulate how our team’s work creates value for our clients.

Increase the team’s speed.

• Enable decision making through communication of relevant information and context in a digestible format.
• Anticipate dependencies and remove impediments to the team’s progress.

Assure the team’s focus.

• Protect the engineering team from day to day ‘noise’.
• Embed and optimise processes to handle our scope of work and new demand.

Assure SM’s position with the client.

• Build and nurture relationships with clients at all levels, building your position as a trusted advisor for our clients.
• Help to manage SM’s delivery risk through proactively identifying, escalating and managing risks.

Working at Simple Machines

We’re looking for someone who’s as passionate as we are about building a world-class technology company specialising in engineering for data.

Just some of the benefits of working with Simple Machines include:

• Flexible working: Want to work from home or leave early to pick up the kids? Need to start early some days, later on others? No problem!
• Generous parental leave: Three months’ fully paid primary carer leave and one month fully paid secondary carer leave, subject to a minimum 12 month tenure
• Learning and development: We all love continually learning and have a generous budget for you to upskill, join conferences, get certified and qualified
• Lunch is on us. Always! We happily supply lunch at each of our office locations every Monday, Wednesday and Friday.

About us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 4th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

Goals:

We have an exciting hybrid opportunity for an enthusiastic and ambitious Sales Support Officer to join our Sales Team!

The successful candidate will have a sales background and enjoy working in a fast paced, corporate environment.

The Sales Support officer is a member of the Sales team and plays a key role in to assist internal and external clients within the blueAPACHE account base for run-rate device and licensing sales.

• 1-2 years previous experience in quoting and or customer experience in technology or related industry
• You have a keen interest in technology and can conceptualise consumption models. •
• The ability to thrive in an environment where you are continually learning.
• High attention to detail and commercial acumen
• Dedicated and able to work to deadlines.
• Ownership and follow up skills.
• You can multi-task and work under pressure.
• Aptitude for sales, you are engaging, work part of a team and autonomously.
• Your written and verbal communication is clear, concise, and confident.
• Strong communication and negotiation skills.
• A customer centric mindset.
• Enjoy building positive relationships with customers

Responsibilities:

• Provide outstanding customer service and sales support to our customers and Tier 1 (Enterprise) sales team.
• Manage sales calls, provide product support including recommendations, orders status updates and manage order deliverables.
• Raise deal registrations, work with distributors and vendors on special pricing requests.
• Work with sales team to develop further opportunities.
• Work with sales specialist to facilitate ongoing run-rate transactions.
• Maintain product knowledge across key vendors and participate in ongoing training.
• Assist and deal with Enterprise clients.
• Asist BDM’s and Generate quotes.
• Build and maintain relationships with vendors and distributors.
• Build and maintain relationships with internal sales teams and key contacts within the BA client base.
• Manage margin within the Distributor base and negotiate buy prices with the distributors.

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid/work from home model.
• Regular social events and an awesome culture – work with a team of experts in their field
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

*** Please note, all offers of employment at blueAPACHE are subject to police clearance checks.

Your role
Do you have a knack for technology? Are you at your best when supporting others? We’re looking for someone like that to:

• A hands-on technical support lead who can mentor, guide and assist a team of senior application support analysts to provide high quality application services to critical investment banking applications.
• Face off to the trading desk; manage senior stakeholders in application development and client account managers.
• Be able to perform People & Performance management duties
• Be responsible for Major Incident Management, Problem Management , Change Management , Request Management and Business Continuity Management
• Manage relationships between UBS and our vendor partners
• Report on team performance and KPIs
• Support the Service & Product Manager across several Technology domains
• Contribute expertise to the management of existing and new IT products and services
• Optimize the service issues and gaps and implement service quality management and reporting
• Optimize operational procedures to improve efficiency, reduce time to restore and minimize costs
• Automation and efficiency improvement : A person who is passionate about the new tools ( SPLUNK, APPDYNAMIC, etc.), technologies ( BIG DATA, NO-SQL, etc.), and processes ( ITIL, DevOps, Agile) and adopt them in the working environment to increase the efficiency and effectiveness


Your team
You will be part of global Technology Operating Center (TOC) team aligned to IB Equities Financing business , which provides L2 application support covering exchange traded derivatives clearing and settlement; prime brokerage; and stock lending functions. You will be directly responsible for a global team of 15-16 analysts across different ranks. This team is global in nature and is responsible for the full spectrum of support from front-line user support, through to complex system support, to release and environment management.


Your experience and skills
You have:
• Experience as application support lead (8+ years)
• Total IT experience of 15+ years
• Financial product knowledge on vendor products like Murex and Calypso
• Experience in the Finance or Banking Industry. Must have led teams supporting mission critical capital market apps
• Technically proficient in UNIX/LINUX, Shell Scripting, Perl, RDBMS, Autosys, physical and virtual infrastructure
• Experience in cloud and big data analytics.
• Familiarity with ITIL processes (Certification preferred)
• Solid technical and presentation skills
• Experience in working with Global teams, managing business and development stakeholders
• Excellent & proven Incident management and organization skills

You are:

• Customer centric mindset, autonomous and self-driven, multi-tasker
• Ability to work under high pressure, fast paced environment
• Quick learner and ability to adapt to new technologies, tools and processes.
• Maintain high level of availability and act as a complete team player. Ability to context switch.
• Have passion for technology. Highly hands-on at all levels
• Demonstrate high level of agility and proactivity
• Experience in collaborating with internal and external teams
• Passion to drive continuous improvement.
• Ability to work with different cultures across geographies
• Have very strong communication skills (written & verbal) and an influencer
• Have a strong focus on ownership of issues and commitment to resolving them with eye for details.

Network Engineer - One year contract - Parramatta Location, Attractive Daily Rates (Citizen/PR) Your new company We are hiring for NSW government organisation for a Network Support Officer. The position is based at Parramatta/Sydney Olympic Park but with some field support in greater Sydney and NSW. The position is reporting to Manager-Network Engineering The Network Support Officer - provides technical advice and support on network matters, deploys data, voice, Teleconference/AV and wi-fi networks on sites; provides network operational support to monitor the networks, trouble shoot and solve network issues. The LAN/WAN equipment are primarily Cisco, integrated with Aruba wi-fi products for wireless LANs. In addition, the network supports remote connectivity from staff, vendors, and suppliers. Applications in use range from common Microsoft products to specialized front line applications and voice services. The successful candidate will be required to be available on-call for a week to provide after-hour support, this arrangement is rotated every 4-6 weeks depending on resource availability. Your new role Provide network operational support - incident handling, network monitoring, troubleshooting, configuring and change implementation to minimize down-time and loss of productivity. Provide technical advice and support on networks for projects incl. identifying cable faults, on-site equipment installation, configuration, testing/troubleshooting, commissioning, and network documentation. This role is largely office based and involves work during normal business hours. However, this role also provides on-call support after hours and involves travel to remote sites and working after office hours to meet project deadlines if required. T he officer will provide network support for:

Cisco router, switch, voice gateway, CUCM, phones, Teleconference/AV devices
Aruba wi-fi system/equipment e.g. controllers, wireless access points (WAP)
Network monitoring
Troubleshooting and resolving network issues, incl network hardware, firmware, software, configuration
Teleconference/AV and Collaboration System support (e.g. MS Teams)
Liaise with product resellers/vendors for equipment support and Telcos for carrier services (e.g. Telstra)
Identify cabling faults and liaise with approved cablers to rectify cabling faults

What you'll need to succeed

Experience in a similar role providing network support for a range of Cisco and Aruba network products, and Teleconference/AV systems, incl installation, configuration, testing/troubleshooting, and commissioning
Demonstrated detailed knowledge and experience across a range of network devices including configuration installation and troubleshooting
Experience with Aruba wireless networks and products such as controllers, access points etc.
Strong analytical, problem-solving, communication and project management skills.
NSW Driving License is mandatory.

What you'll get in return

Long-term Contract
Attractive Daily Rates
Great Work Environment

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Or Call +61 2 9249 2207 If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

SCOPE: • The Customer Support Engineer position directly reports to the VTA’s Project Manager and supports ADB products in customer locations for product support, field testing and/or commercial deployments. RESPONSIBILITIES: • Provide technical support for ADB customers working with complex RF and IP networks and systems. Tasks include: o Answering technical questions either on the phone, e-mail, and on-site o Establishing and apply procedures to restore the operation of deployed ADB products o Using advanced troubleshooting methodologies and techniques, determining the nature of customer issues (root cause) resulting from the interaction of ADB products with other system components within complex RF and IP networks o Perform maintenance of Headend, Datacenter and Customer Premise Equipment products o Act as customer point of contact when an internally coordinated effort is required to resolve customer issues o Advocating internally within ADB engineering for changes to improve customer experience when best practices can be identified while working with ADB customers and other ADB engineers • Setup, conduct and record lab tests for RF and IP products within the ADB product portfolio • Independently diagnose and resolve product issues, as well as work with ADB engineering development teams, customers, and other field engineers to create optimal solutions • Using advanced troubleshooting methodologies and techniques to conduct log file analysis, database research, and use other mechanisms to diagnose and resolve issues • Effectively communicate technical issues to internal and external partners, must be able to communicate both verbally and in writing including writing professional procedural documentation and technical descriptions as necessary • Occasionally deliver presentations to internal and external audiences on issue resolution, risk analysis, technical proposals, etc. • Perform other duties as assigned by the Engineering Operations Manager REQUIREMENTS: • Must possess a valid Driver’s license • Must possess a valid Passport • Travel: 5 years) in the Cable IT field. PREFERRED EXPERIENCE: • Must have a proven track record of successful troubleshooting, issue resolution and root cause analysis within complex IT and RF environments, with particular focus on hardware appliances in IPTV and SAT TV industry technologies • Understanding of STB operational behavior: Tuning, Conditional Access, return-path communication • Knowledge and experience in Set-top box architecture, SAT & IP network topologies, common system components, content delivery mechanisms • Ability to research, absorb, and apply industry standards that frame the operations of ADB STB products such as, Satellite and IP video delivery, overall knowledge about digital media transport and compression formats • Knowledge of Linux systems administration and command line interface use. Including some knowledge of shell scripting. • Experience with virtual machine and High Availability (HA) environments. • Competent knowledge of SQL.

We are seeking a compassionate and dedicated Family Support Worker to join our team. As a Family Support Worker, you will play a vital role in supporting families facing challenges, such as parenting difficulties, domestic violence, or financial hardship. You will assist families in developing coping skills, accessing resources, and building resilience.

Responsibilities:

-Provide individual and family support services to families facing challenges
-Conduct assessments and develop comprehensive care plans
-Connect families with community resources, such as counseling, parenting programs, and financial assistance
-Provide advocacy and support for families navigating complex systems
-Collaborate with other professionals, such as social workers, psychologists, and child protection services
-Maintain accurate records and documentation of clients' progress and well-being

Qualifications:

-Compassionate and empathetic nature with a genuine desire to support families
-Excellent communication and interpersonal skills
-Ability to build rapport and trust with families from diverse backgrounds
-Strong problem-solving and crisis management skills
-Cultural awareness and sensitivity to diverse family structures and dynamics
-Ability to work independently and as part of a team
-Reliable, punctual, and committed to providing high-quality care

Benefits:

-Competitive salary and benefits package
-Full-time and part-time positions available
-Opportunity to make a positive impact on the lives of families
-Professional development and training opportunities
-Rewarding and fulfilling career in a supportive environment

To Apply:

Please submit your resume and cover letter.

Wellpro Services is hiring!

We are looking for a competent and qualified Technical Engineer – Cementing to join our team at our headquarters in Roma QLD.

Duties and responsibilities:

* Using cement engineering knowledge, chemicals for critical processes including slurry calculations
* Well design/conditions and pumping procedures according to client requirements and specifications
* Conduct testing of cementing product as per work instructions
* Prepare Cementing simulations, programs and post/end of job reports
* Provide technical input on cementing operations
* Provide assurance on the design, planning & implementation of cementing programmes and support to the Operational Teams.
* The role requires occasional field work to supervise and ensure the integrity of cementing operations.
* Provide quality assurance of all cementing programmes & verify their compliance with agreed standards, lessons learned and best practices.
* Provide Input and assist with the zonal isolations requirements for well integrity purposes during well construction, temporary & permanent abandonment
* Review and examine laboratory testing of Cement slurries ensuring they meet Company Design requirements.
* Provide direct support to WP operations including performing site witnessing of critical cement jobs against the programme.

Qualifications:

* A relevant science / engineering tertiary qualification
* Extensive experience in oil and gas sector

We are looking for a Senior Technical Analyst to join Experian’s Decision Analytics business. The Senior Technical Analyst plays a key role in implementing solutions that deliver business benefits for our customers. This includes new prospects and new requests from existing customers, supporting requests and actively participating in the pre-sales and delivery phases of complex projects across our wide portfolio of products, including Originations, Customer Management and Fraud Prevention.

Ideally, once you have gained experience in the Experian product, the expectation is you will grow to be confident in presenting our solutions as well as leading technical workshops.

Experian Decision Analytics helps client achieve and sustain significant growth. We do this by enabling clients to make analytics-based customer decisions that support their strategic goals. As experts in uniting business understanding with consumer and business information, analytics and strategy execution, we empower clients to optimise customer value and actively manage it over time. This role therefore has clear accountability for creating measurable value within our client organisations.

What you’ll need to bring to the party
- Strong presentation skills (workshop, demonstrations, training)
- Advanced communication skills both written and oral
- Strong problem solving and investigation skills
- A teamwork focus, with a flexible, analytical and logical thinking approach
- Ability to build and maintain solid long-term relationships
- Excellent organisational and time management skills

What you’ll be doing
- Assist in business workshops and requirements definition with Product Consultants through to sign off
- Lead and facilitate technical Workshops and requirements definition through to sign off
- Development of interfaces and bespoke modules in line with industry standards
- Motivate simple, efficient and supportable implementations
- Provide technical advice and support
- Configure and install the Experian solution into our client and hosted environment
- Experience working in an Agile environment
- Creation of User Stories and Acceptance Criteria
- Technical Delivery / Development
- Technical Delivery Support
- Train, mentor or shadow members of the delivery team
- Assist pre-sales with client facing technical presentations and workshops
- Actively contribute to a positive working culture

More about you
- Desirable Technical Knowledge
o Knowledge of two programming/scripting languages and recent experience with at least one, among Java, Groovy, JavaScript, PL/SQL, T-SQL
o Operating systems: Windows, Linux (RHEL, CentOS) & Virtualisation
o Database: PostgreSQL, Oracle and/or SQL server
o Application Servers: Apache Tomcat, WebSphere, WebLogic, WildFly
o Networking: Firewalls, WAF, SSL, ALB’s and NLB’s
o Cloud: AWS / Azure / GCP
o Java / Groovy Design Patterns
o Java Performance Tuning concepts
o JMS Integration
o Web Services (SOAP and REST), REST/JSON/JWT
o Web technologies – HTML, CSS, JS, AJAX, Wicket
o TLS, Certificates and understanding of PKIX
o LDAP / SAML integration
o XML, XSLT, XSD, XPath, Apache FreeMarker
o Experience with at least one source control system (SVN, Git, Mercurial)
o Concepts of continuous integration, automated testing and other automation framework (Ansible, Jenkins)
o Presentation: PPT, Visio

- Experience
o Experience in Technical development, solution architecture and infrastructure definition
o Able to understand complex data flows through enterprise-grade solutions
o International experience and ability to work with virtual/remote teams
o Able to manage multiple, simultaneous implementations
o Deep understanding of systems, processes, applications and technology

With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from any location in Australia. If this sparks your interest, apply today and chat with our friendly Recruitment team further.

Atlassian’s Cloud SMB and Cloud Enterprise teams are looking for experienced and passionate Senior Cloud Support Engineers to join our teams in Sydney!

You will be part of a growing team of engineers improving our support capabilities and quality for our Cloud customers. Our Senior Cloud Support Engineers are highly proficient engineers who resolve all types of issues and enable the teams to deliver the best end-to-end customer experience. They identify operational trends and work with cross-functional teams to drive product improvements and key support initiatives. They are the go-to person for any technical challenge raised by the Team.

If you are passionate about working with smart teams and providing high-quality service to the world’s largest customers this role could be perfect for you! We are looking for customer champions who drive alignment and impact across product and operations teams.

On your first day, we'll expect you to have:
- 5+Years experience with technical support, software services, and/or system administration for a large end-user community.
- 7+ Years experience working in a highly technical environment, interacting with customers and exceptional communication skills.
- Demonstrated ability to coach and mentor other support engineers to grow their technical and troubleshooting skills.
- Passion for providing legendary service to our Small, Medium and Enterprise Business customers, using Atlassian Cloud products.
- Ability to diagnose and fix technical issues in a timely manner and help customers get the most out of their Atlassian investment.
- Advanced experience with IT Operations, Application Support, Cloud technologies and operating systems.
- Deep understanding of TCP/IP, SSL/TLS, CDN, Browser/Dev Tools, HTTP, Mail, Database Queries and Java Source.
- Strong database skills, with the expertise to write and update SQL queries with ease.
- Deep understanding of SSO, SAML, LDAP, Active Directory, SSL, etc.
- Experience with Splunk.
- Experience with APIs and REST calls.
- Proven ability to deescalate difficult situations with customers, while multi-tasking between tickets and mentoring your team.
- Excellent written communication skills with the ability to explain complex topics in easily understood, concise language [English] over email, phone or screen-shares.
- Really want to win us over? You can tell us about your experience using Jira, Confluence, and Atlassian Access.

In this role you will:
- Own Internal and Developer escalations driving points of friction to resolution. Then show initiative to take immediate action when confronted with a problem and proactively work on potential solutions.
- Demonstrate your operational experience to identify trends, drive team tactics and contribute to continuous improvement initiatives.
- Help develop the team by conducting brown bags and delivering feedback.
- Resolve customer issues involving code error diagnosis, debugging, validation, and root cause analysis.
- Creation and curation of knowledge-base articles and documentation to help customers help themselves.
- Perform case reviews to identify trends and improvement areas and define action plans for support engineers.
- Evaluate active tickets, prioritising workload, strategic projects, and monitoring queue health.
- Drive collaborative discussions within the Team, challenge thought processes, and encourage peers to see them through.
- Be a role model of Atlassian values and culture, actively shaping and inspiring people around them.
- Understand customer use cases, perform troubleshooting, devise and implement workarounds to product bugs.
- Provide ad-hoc guidance to customers, internal teams, Atlassian Solution Partners and others regarding how to properly implement Atlassian products.
- Periodically collaborate to develop and implement operational improvements. Also, you may be asked to represent Atlassian at events (Technical conferences, Meetups, etc.).
- Participate in weekend and holiday rotation and/or on-call as required.

All your information will be kept confidential according to EEO guidelines. To learn more about our culture and hiring process, explore our Candidate Resource Hub: https://www.atlassian.com/company/careers/resources.

With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from any location in Australia. If this sparks your interest, apply today and chat with our friendly Recruitment team further.

The Enterprise Support Engineer is a part of our Server Support team, which is passionate about providing advanced support and product expertise to our largest customers.

More about you:

You will be key to providing a consistent quality experience, bringing new and improved support methodologies to Atlassian, building a wide and loyal customer base to the Atlassian products and brand. You will perform triage, root cause analysis, debugging, and solving across one-to-many Atlassian products. As part of the team, you will receive on-boarding training to make you a specialist in one or more of our products, system technologies, and network technologies. You will lead and participate in customer-facing calls helping to communicate progress updates, action plans, and resolution details. You will be part of a team ensuring we have customers for life.

Are you passionate about collaborating with knowledgeable teams and about providing high-quality service to the world's largest customers? If so, this role could be perfect for you. Become part of our distributed team of engineers practicing a follow-the-sun methodology with our other offices around the world to deliver the best support possible for our high-priority customers.

On your first day, we'll expect you to have:
- A significant number of years in a support role, software services, and/or system administration for a large end-user community.
- Deep understanding of operating systems (e.g. Linux, OS X, and/or Windows).
- Understanding of networks and relevant technologies, including proxies, load balancers, LDAP, Active Directory, SSL, etc.
- Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, JBoss, etc.).
- Experience with SQL databases and troubleshooting.
- Experience in critical issue handling with multiple stakeholders from Systems Administrator to C-level executives.
- Experience in working with enterprise customers.
- Excellent written communication skills with the ability to explain complex topics in easily understood, concise language [English] over email, phone or screen-shares.
- Participate in weekend and holiday rotation and/or on-call as required.

All your information will be kept confidential according to EEO guidelines. To learn more about our culture and hiring process, explore our Candidate Resource Hub: https://www.atlassian.com/company/careers/resources.

With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from any location in Australia. If this sparks your interest, apply today and chat with our friendly Recruitment team further.

Here at Atlassian, we help teams turn ideas into reality with our world-class collaboration tools. Atlassian Support Engineers work directly with our customers to help unlock the potential in teams around the globe by troubleshooting, debugging, and answering questions about our products to ensure that we always provide a best-in-class service.

The Senior Support Engineer role is a part of our growing, global support team focused on providing high-quality support to Atlassian's customers. You'll help us to grow our support capabilities and will help us to maintain our high quality of support at scale. The Senior Engineer will report to the Support Manager as a 2IC and senior member of the support team, addressing the most difficult technical issues and resolving elusive or long-standing technical problems. The Principal Engineer has three primary responsibilities. First and foremost is to ensure that Atlassian customers receive professional and helpful responses to their support requests. The second, is to participate in building the capabilities of the Customer Support Services organisation. Third, is to contribute to the development and improvement of Atlassian products. Senior Support Engineers (working with Senior Leadership, Support Management, Service Enablement, Product Leads, Learning and Development, Engineering, and other departments) are also typically engaged in small to large-scale special project assignments, regionally or globally, to help enhance the customer experience.

If you love solving the deepest and most challenging problems, enjoy working with all types of customers from around the world, and love variety, this is the perfect role for you!

On your first day, we'll expect you to have:
-Typically 8 or more years work experience in a highly technical environment.
-Typically 6+ years customer-facing (internal or external) experience.
-Typically 2+ years work experience leading continuous improvement efforts that have improved own team's performance metrics, efficiencies, customer outcomes and/or capabilities.
-High respect for the value of teamwork, able to contribute to the entire group.
-The mindset to achieve or exceed customer expectations.
-A passion for learning new technologies and how to utilise them in a customer-facing environment.
-An ability to detect and diagnose complex technical issues effectively and efficiently.
-A high degree of empathy for the customer experience.
-A strong ability to manage multiple tasks with varying levels of priority and urgency.

In this role you will:
-Provide Atlassian's legendary technical support through written and verbal communication with customers in various types of roles while building positive customer relationships.
-Lead customer-facing calls, communicating progress updates, manage expectations, action plans, and resolution details, driving customer success.
-Perform problem evaluation, root cause analysis, debugging, reproduce issues, and troubleshoot Atlassian products and with other technologies our products work with.
-Be the point person in handling escalations from some of our largest customers and collaborating with other teams to bring them to resolution.
-Work to provide a consistent quality experience, bringing new and improved support methodologies to Atlassian, and creating a wide customer base, loyal to the Atlassian brand and products.
-Be a globally recognised knowledge multiplier, uplifting our teams technical skill level, and a vocal customer champion focusing on improving the broader customer experience.
-Have a visible global impact on process, product, and team by influencing our operational standards and product direction.
-Understand customer use cases and advocate for their needs to influence feature requests and bug fixes.
-Grow knowledge-base articles, standard operating procedures and best practices, and documentation for both end-users and the global support team.
-Work collaboratively with our diverse teams, sharing best practices, and living our Atlassian values.

All your information will be kept confidential according to EEO guidelines. To learn more about our culture and hiring process, explore our Candidate Resource Hub: https://www.atlassian.com/company/careers/resources.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.

This role is based in ideally Gosford or Newcastle due to customer requirements and will require either Australian Citizenship or Permanent Residency to be eligible, no visa sponsorships for this position.

What you’ll do

At the moment, as Desktop Support Team Lead you will be focused on:

• Being the single point of contact for all EUS related issues and escalations for all stakeholders
• Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
• emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
• Assist in Problem Management when required delegating as appropriate.
• Support the Service Delivery community in Continual Service Improvement Initiatives
• Manage call management system queues to ensure tickets are assigned and
• Mentor and coach staff members on customer related issues Promote a positive culture within the team
• Ensure operational performance of the team delivers a high level of customer satisfaction.
• Demonstrate a strong managerial and leadership style.
• Ensure staff are clear on expectations and performance requirements.
• Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
• Ensure all staffs adherence to the breached call reporting policy
• Track and record expenses for EUS team staff members
• Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
• Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
• Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

 

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.

This role is based in ideally Gosford or Newcastle due to customer requirements and will require either Australian Citizenship or Permanent Residency to be eligible, no visa sponsorships for this position.

What you’ll do

At the moment, as Desktop Support Team Lead you will be focused on:

• Being the single point of contact for all EUS related issues and escalations for all stakeholders
• Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
• emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
• Assist in Problem Management when required delegating as appropriate.
• Support the Service Delivery community in Continual Service Improvement Initiatives
• Manage call management system queues to ensure tickets are assigned and
• Mentor and coach staff members on customer related issues Promote a positive culture within the team
• Ensure operational performance of the team delivers a high level of customer satisfaction.
• Demonstrate a strong managerial and leadership style.
• Ensure staff are clear on expectations and performance requirements.
• Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
• Ensure all staffs adherence to the breached call reporting policy
• Track and record expenses for EUS team staff members
• Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
• Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
• Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

 

Nine is currently seeking an enthusiastic and self-motivated applicant to join its Broadcast Technology Support team in providing technical and operational support across its production facility located in North Sydney.

The position of Broadcast Technology Support Analyst is a full time, rotating shift role covering 7 days a week. The purpose of this role is to:

• Serve as the initial point of contact for internal customers, handling their inquiries via phone calls and ticketing systems. 
• Proactively identify and address any issues raised by internal customers
• Analyse problems and determine if they can be resolved independently; or escalate complex issues 

The successful candidate will be part of an enthusiastic team responsible for day to day support of sophisticated, up to date, technical broadcast systems including:

• Studio Automation
• Live Studio Production 
• Post Production and Non-linear editing systems
• Digital Asset Management
• Digital News Gathering 
• Video Contribution, Distribution and Encoding 
• Master Control Facilities

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The locations of our offices for these roles are based in Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth and Sydney. These roles are based in the customer or Datacom offices. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance.  If you are a Permanent Resident, please specify in your application as we may have other suitable opportunities available across our teams.

Please note that this role is expected to commence on 5 March 2024

What you’ll do

As a Desktop Support Engineer, you will be accountable for, but not limited to:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

 

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.