About The Role
As a Support Operations Manager, you will lead, manage, and be the escalation point for the Technical Operations Engineers and Menu & Support Leads, in order to provide world-class customer support to our global clients across all our products: Serve, Connect, Reward and me&u. In addition to your day-to-day leadership responsibilities, you will dive through the data to identify key opportunities and work cross-functionally with other departments to retain revenue and increase customer satisfaction.


What You’ll Do
- Onboard, train, manage, motivate and develop the Technical Operations Engineers, Menu & Support and Customer Experience Leads, providing coaching, engagement and evaluation to assist them in their day-to-day responsibilities and career development.
- Oversee the Customer Experience and Customer Support team to ensure requests are assigned appropriately and actioned in a timely manner within relevant SLAs.
- Build, develop and maintain internal systems and processes that ensure effective communication and escalation of issues between support and engineering teams, including product feedback and ideas to improve the product.
- Review, report and advise relative importance/impact/priority of product issues to ensure swift resolution and reduce customer impact.
- Establish and maintain processes for effective communication and collaboration between Support and other departments.
- Enable and build a strong culture of data-informed decisions, allowing teams to feel supported, have clarity and thrive with measured results.
- Be obsessed with data and analytics, building dashboards to measure KPIs and identify opportunities in line with priorities such as Net Revenue Retention, reducing the number of support cases, response times and increasing CSAT.
- Ensure the Support and Customer Experience teams are set up for success with the required tools and documentation in place to deliver an excellent customer experience to our customers.
- Provide non-technical and technical support to our customers and serve as the escalation point for the Technical Operations team and Menu & Support team.
- Be the Customer Success team's source of truth regarding technical issues and troubleshooting, escalating issues to the developers when issues are confirmed.
- Lead and coordinate the Technical Operations and Customer Support team during and after high-severity incidents.
- Work closely with the Customer Operations Director to identify improvements to processes, tools and products to reduce the number of inbound support requests.
- Work with the Programs and enablement Manager to ensure correct internal and public documentation for all support and product-related knowledge bases.
- Create and manage our incident response plan and ensure all SLA’s are met.
- Directly handle communications and be the escalation point for large enterprise accounts and groups.

What You'll Need
- You’re a leader in nature; you’re motivated by nurturing both new and existing talent.
- Strong organisation and time management skills, with the ability to juggle multiple priorities and projects. This is a busy and fast-paced team within the company.
- You think outside the box and love continually improving processes. In previous roles, you’ve run, or been heavily involved in, operational improvement projects.
- Technical understanding of the company hardware and software platforms to provide support and guidance to venues.
- Understanding of how web applications work and being able to analyse and interpret log data (using platforms such as Datadog) to troubleshoot and resolve issues.
- Knowledge of SQL or other database query languages
- Experience with leading globally dispersed teams
- Technical understanding of APIs and how they work, given that all integrations utilise APIs
- Basic knowledge of writing HTML, CSS and Javascript code - relevant to Connect templates
- Ideally, previous experience with building automation and apps using Superblocks to increase efficiency and lessen reliance on the Engineering team

Project Manager Opportunity- drive your career growth within defence on a new, diverse project Your new company Working with a talented team, this opportunity will allow you to work closely wit stakeholders and various other disciplined teams and provide innovative solutions for their customers. You will gain hands-on exposure working across a variety of projects and sectors. This company prides itself on career growth for its employees as well as flexible working arrangements in a diverse working environment. You will be offered an attractive salary package working in Melbourne's North / East suburbs. It is an amazing opportunity for someone who is looking to grow their career in the project management space in the early stages of a new project. Your new role This opportunity for a Project Manager will predominantly drive your career growth within defence. You will play a pivotal role in planning, executing, and overseeing various projects within our organisation. Responsible for ensuring that projects are completed on time, within scope, and on budget. Required to effectively work with cross-functional teams, communicate with stakeholders, and manage resources to ensure that project success is achieved. The role will require you to be diverse, strategic and adaptive to change. This is a hugely exciting project for someone looking to get diverse experience in defence. Key Responsibilities

Define project scope, goals, and deliverables.
Be involved with scheduling and planning for a new project
Work collaboratively in a team dealing with various shareholders
Develop comprehensive project plans, including timelines and resource allocation.
Create and maintain project documentation, such as schedules, budgets, and risk assessments.
Effectively managing projects, ensuring project deliverables are met
Identify and mitigate risk
Work alongside the senior program manager across budget and resource management, quality assistance and change management.

What you'll need to succeed

Experience working in a project engineering environment and understanding of project management methodologies.
Demonstrated experience managing Australian Defence projects and contracts. Understanding of the ASDEFCON contract framework.
Bachelor or Postgraduate Degree (
Australian Citizen, eligible for Defence Clearance

What you'll get in return You will be working as part of a defence subsidiary of a global top tier company who are leaders in what they do. With a large organisation with huge plans for growth and a specific focus in R&D this organisation is expanding each year. You will join a team of leading professionals who are specialists in their area. Joining a company where no day is the same offering diverse work, hands on exposure and an inclusive, flexible work environment, this position is not to be missed. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

Ormeggio at the Spit is located at d’Albora Marina in Mosman.

Ormeggio is a buzzy Italian meat free restaurant and cocktail bar overlooking a beautiful expanse of water and stunning views.
We are currently recruiting for a Restaurant Manager to join our team and to work alongside and report directly to our Group Operations Manager.

Essential Ormeggio Requirements:

Australian resident
* Fluent English, spoken and written
* Current NSW RSA Certificate
* Minimum of two years managerial experience in an Italian restaurant
* Good English verbal skills
* Understanding of hospitality cost control measures
* Extensive food and wine knowledge
* Great memory for faces
* Comfortable in all aspects of reporting of daily operations and financials
* Very good personal grooming standards
* Experience essential, preferred working knowledge of Italian cuisine
* Ability to multi-task, work under pressure, use common sense and work as a team player
* Excellent attention to detail
* Positive attitude and willing to both learn, share, and participate
* Strong team building and delegation skill
* Love of food and providing fantastic experiences for the customer!

Hours can vary and can include weekend and holiday work

Preferred Requirements:

* Experience with SevenRooms or other online reservation platform
* Formal hospitality studies completed
* Knowledge of Italian language is desired but not essential

Tasks include:

• Train and supervise staff
• Ensure all food safety procedures are strictly adhered to according to sanitary regulations
• Work closely with management to meet revenue objectives
• Implement appropriate strategies to resolve adverse trends and improve sales
• Maintain safe working conditions
• Follow company policies and procedures regarding the handling of cash, property, products and equipment
• Audit inventory levels to ensure product availability, and order products as necessary


What we offer you:

* Salary $70,000-$80,000 p.a. + Super
* Nice work/life balance
* Free staff meals whilst on shift
* Great tips
* Opportunity for career growth & development
* Ongoing training and development provided to ensure knowledge is current
* Staff discounts at Sydney Restaurant Group venues

Please note, our venue is at The Spit in Mosman and would suit a Northern Beaches or Lower North Shore local. Or someone with their own transport.

This is a wonderful opportunity to join the Pavoni Hospitality Family.

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Please apply for role here: https://www.google.com/about/careers/applications/jobs/results/91893926329230022

Minimum qualifications:
Bachelor's degree in Computer Science or related technical field, or equivalent practical experience.
Experience working with one or more of the following: C, C++, Java, Go, or Python.

Preferred qualifications:
Experience in recruiting and managing a team of engineers on large scale projects.
Experience in problem-solving and analyzing global scale distributed systems.
Experience in algorithms, data structures, complexity analysis, and software design, or expertise in Unix/Linux systems, IP networking, performance, and application issues.
Knowledge of technical coding, networking, operating systems, and storage.
Excellent management and communication skills.

About the job
Site Reliability Engineering (SRE) combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures that Google's services—both our internally critical and our externally-visible systems—have reliability, uptime appropriate to users' needs and a fast rate of improvement. Additionally SRE’s will keep an ever-watchful eye on our systems capacity and performance. Much of our software development focuses on optimizing existing systems, building infrastructure and eliminating work through automation.

On the SRE team, you’ll have the opportunity to manage the complex challenges of scale which are unique to Google, while using your expertise in coding, algorithms, complexity analysis and large-scale system design.

SRE's culture of diversity, intellectual curiosity, problem solving and openness is key to its success. Our organization brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.

To learn more: check out our books on Site Reliability Engineering or read a career profile about why a Software Engineer chose to join SRE.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities
Lead a team of Software/Systems Engineers on projects.
Manage availability and performance of mission critical services and build automation to prevent problem recurrence.
Lead and establish credibility with the quality of the teams' technical execution.
Manage on-call rotations across continents, using a follow-the-sun model.
Design, write, and deliver software to improve the availability, scalability, latency, and efficiency of the services.

About the Role

We currently have an outstanding opportunity for a customer centric Regional Service Manager, based in Melbourne, who is focused on building strong relationships and driving outcomes for our customers whilst providing motivational leadership to the team.

This role will see you retain responsibility for providing an excellent client experience for all Headland Services to all Headland clients within the designated region. You will be responsible for ensuring the most effective utilisation of resources, planning and scheduling considering both costs and quality in line with our contractual obligations. This role gives you the opportunity to utilise your existing knowledge to identify and action any process and procedural improvements that will be of benefit for Headland, our people and our clients. Along with the operational elements of the role you will also be responsible for people development and financial management. This includes recruiting, facilitating development and feedback meetings and training.

The salary on offer is between $110,000 – $140,000 per year.

About You

To be successful in this role you will have sound technical/Engineering understanding of Service Delivery, this will be backed by an Engineering Degree, Diploma or Trade with related experience. You will have previous involvement working with similar machine tool or capital equipment servicing, as well as the ability to work autonomously to achieve business targets. You will also have had experience of technical field staff management, building teams, holding difficult conversations, coaching others, managing conflict and negotiating successful outcomes. Above all you will be a natural born leader who goes above and beyond, while looking for new, effective and innovating ways to lead a services business which becomes recognised by clients and internal staff as the best in the industry.

About Headland

Headland Technology is a multi-generational family business, with over 70 years of success in the Australian and NZ marketplace. No long-term debt, in continuous growth mode, and more recently experiencing unprecedented opportunities through an expansion of portfolio and territories. We currently have over 46 application and technical engineers with a total of 100 employees across Australia and New Zealand.

We offer an extensive training, reward and recognition program which attracts and retains some of the best and brightest minds locally and internationally. All whilst investing heavily in the career development and personalised support of our team.

Our solutions include global premium brands, and services which are changing the face of manufacturing across Australia and NZ.

Headland Technology is an equal opportunity employer and a strong advocate who proudly celebrates diversity and inclusion.

We have offices and a physical presence right across Australia and NZ (Sydney, Brisbane, Melbourne, Adelaide, Perth, Auckland).

If you are ready to make your mark by joining the Headland team in a strategic leadership role then apply today.