We have a fantastic opportunity for a superstar Billing & Enrolment Specialist to join the Contour Education team. 2025 promises to be our biggest year yet, and the role is integral to support our ongoing growth and success.

Who Are We

We empower students and their studies by providing highly engaging small-group tutoring designed to prepare them for school assessments and final exams. Our sessions are presented by experienced but young tutors who can teach the study design in a simple and intuitive yet engaging way.

Over 3,500 students and 100 staff have joined our tutoring services since our founding in 2020. Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality tutoring experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals. We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022 and ranked again for 2023, and we're continuing to multiply year over year!

It's our vision to reshape education, starting with tutoring.

The Role

We’re seeking a detail-oriented and proactive Billing & Enrolment Specialist to join our team, full-time (40 hours per week) at the Melbourne CBD campus. In this role, you will be the go-to person for managing the billing process, ensuring smooth enrolment operations, and supporting our customer service and sales teams with timely invoicing and account updates.

Key Responsibilities

• Invoice Management: Edit and manage invoices to ensure accuracy and timeliness, addressing any necessary adjustments promptly.
• Debt Collection: Communicate with students and parents regarding overdue invoices through phone calls, emails, and texts, maintaining our commitment to friendly and respectful interactions.
• Enrolment Coordination: Track enrolment forms and follow up on incomplete submissions to ensure all student records are up to date.
• CRM Maintenance: Keep student and parent records accurate and current in our CRM, supporting seamless enrolment and billing processes.
• Ticket Management: Address and resolve enrolment and billing-related tickets from the Sales and Customer Service teams efficiently.
• Ad Hoc Enquiries: Respond to billing and enrolment questions as they arise, providing clear and helpful support to students and parents.

Who You Are

You are a people-oriented professional with a knack for managing details and a passion for helping others. You’re comfortable making collections calls with empathy, and you thrive in a collaborative, energetic work environment.

Requirements

• Communication Skills: Excellent written and verbal communication skills for engaging with students, parents, and team members.
• Organisation & Detail-Orientation: Ability to maintain accurate records and stay on top of multiple tasks and timelines.
• Proactivity & Independence: Self-motivated with a strong sense of ownership over your responsibilities.
• Customer Service Skills: A friendly and patient approach, even when addressing overdue accounts or resolving issues.

Why Join Contour?

• Be part of a mission-driven company committed to reshaping education.
• Work in a vibrant campus environment where every day is different.
• Access training and development opportunities in billing, enrolment, and CRM management.
• Grow with a collaborative team and make a direct impact on students’ educational journeys.

If you’re detail-oriented, empathetic, and excited to contribute to Contour's mission, we’d love to hear from you!

Skill Requirements

• Above market rate compensation.
• Significant improvement in public speaking, team, and leadership skills (and you get paid for it).
• Personalised mentorship, training and feedback to improve your accounting and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Satisfying and fulfilling work that ultimately helps students thrive and succeed (it feels good when you help students enjoy their time at Contour, and do well at school!).
• Opportunities for career growth and long-term opportunities in a rapidly growing education company.

This is not just any other accounting job; it’s a calling for someone dedicated to building lasting relationships, and ultimately contributing towards supporting students in their education journeys! If you're detail-oriented, people-oriented, and passionate about education, we want to hear from you - apply now, and become a part of our mission to reshape education :)

We’re looking for an Enterprise Solution Specialist to help expand our Enterprise customers’ Procore platform to include our product solutions (Preconstruction, Project Execution, Workforce Management, Financial Management, Construction Intelligence), and to ensure they drive the maximum value from them. In this role, you’ll be the product champion for all of Procore’s products and serve as a subject matter expert. You will succeed in this role when the customer purchases and realizes business performance gains from their investment. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful Solution Specialist, you’ll help close deals and assist organizations understand best practices around construction technology and solutions and the many business benefits they can provide. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and Procore’s software platform to provide clients with important recommendations on how Procore products will benefit their business performance. You’ll partner closely cross-functionally with Sales, Customer Engineering, PS, Support, Product, and Marketing. Successful candidates are passionate about construction and technology.

This position will be based in our Sydney Office. We're looking for candidates to join us immediately.

What you'll do:

• Function as the product solution Subject Matter Expert for the account management teams you align with. Work with the Account team to identify cross-sell opportunities within our existing mid-size strategic customer base.
• Close cross-sell deals with existing customers to add products to their contracts
• Partner with primary Account Manager and CSE on account strategy and product enablement to effectively position and sell our product suite, ultimately driving customer attaches to achieve product-specific ARR targets. 
• Work collaboratively with the Account Manager and Customer Success Engineer to drive product adoption and churn mitigation opportunities.
• Provide periodic updates to our customers on product capabilities, benefits/use cases, and how that translates into customer value.
• Provide visibility into product solution performance, forecasts, and attach rates to help sales leadership build a plan for their ARR targets. 
• Pursue and increase knowledge of key competitors to ensure our value proposition is effectively communicated to customers.

What we're looking for:

• BA/BS or equivalent experience preferred
• 7+ years of demonstrated successful software sales, preferably B2B
• Experience using a consultative, solution-based sales methodology desired
• Proven record of success in an inside sales and or outside sales-based selling model
• Proven ability to communicate effectively via telephone and email with customers
• Capacity to work in a fast-paced sales environment
• Ability to develop trusted relationships
• Proficiency with Microsoft Office products and online collaboration tools
• Experience selling technical products in the past
• Experience with CRM and opportunity management systems, preferably Salesforce.com
• Proven ability to develop and manage pipeline and forecasting

Drinks Specialist - Spirits | Dan Murphy's Ascot Vale  | For Lovers of Spirits

I wonder if there is a margarita somewhere out there thinking about me too? 

Joining our entrepreneurial community of Drinks Specialists, this role provides customers with inspiring information about our spirit selection. We are looking for a customer-centric spirits connoisseur who is eager to continue their learning and leave their mark by sharing their passion with customers and team members alike. Rum, vodka, whisky, sake… it’s a tough job, but someone has to do it.

The ROLE:

• Actively engage customers in an authentic way in store, sharing product knowledge and providing end to end service
• Work collaboratively with the store leadership team in setting up and facilitating customer events
• Advocate for My Dan’s loyalty by engaging with customers to understand benefits and product offerings
• Instill your love and passion for spirits into every interaction and use this to develop team member product knowledge
• Undertake a variety of instore tasks, including customer service and inventory tasks as well as duty management
• Contribute to store sales planning processes by sharing your specialist product knowledge and recommendations on product lines

The YOU:

• YOU have a real desire to create memorable customer moments and the ability to work across key customer hours
• YOU are proficient in the world of spirits and have a good understanding of wine and beer
• YOU have a thirst for knowledge and love to learn about new and emerging trends and categories
• YOU love to authentically impart your knowledge, inspiring customers and team to continue their adventure of discovery
• YOU have the ability to work autonomously and as part of a team
• YOU have experience in a drinks related role, including the spirits industry, bar work or liquor retail

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

Cooinda Lodge has a great opportunity for a full time Talent and Culture Manager looking for a unique challenge. Reporting to the General Manager, you will be a confident and dynamic leader, who is supportive and thrives on building and fostering human connection.

As Talent & Culture Manager you will:

• Administer the entire Talent & Culture function with a hands on approach
• Manage recruitment to meet the Cooinda Lodge talent needs and analyse turnover and implement strategies to reduce attrition while ensuring efficient staffing across departments during both the wet and dry season.
• Administer training and compliance programs, manage performance reviews and succession planning, and utilise employee feedback for continuous improvement.
• Implement reward and recognition initiatives, such as Heartist Awards and wellbeing programs, to foster a positive culture throughout the Cooinda Lodge and ensure and engaged workplace culture.
• Manage employee relations by acting as a mediator in conflict resolution, addressing grievances, and promoting a collaborative work environment that encourages open communication.