Are you ready to make an impact in the world of recruitment? Join us as a Talent Acquisition Specialist and play a key role in shaping our workforce. In this dynamic role, you’ll collaborate with our Talent Acquisition Lead and Divisional TA Manager to deliver exceptional recruitment solutions that attract top-tier talent.

What You’ll Do:

• Partner with stakeholders to understand workforce needs, build talent pools, and source both active and passive candidates.
• Manage end-to-end recruitment, including creative job ads, application screening, stakeholder advice, interview coordination, and feedback delivery.
• Craft targeted, compelling advertisements that showcase our employment brand and appeal to the best candidates.
• Ensure every candidate enjoys a seamless and positive recruitment journey.
• Shortlist, recommend, and negotiate with key stakeholders to ensure the perfect match.
• Report on recruitment progress and outcomes to drive continuous improvement.

You’ll have the support of a dedicated Talent Acquisition Administrator and a wider team to help you succeed in this fast-paced, rewarding role.

As the Talent Acquisition & Capability Advisor, with a specialised focus on technology recruitment, you will be a key player in our collaborative People Team, driving the acquisition of top tech talent while empowering hiring managers and team members to build high-performing, future-ready teams.

Your role will go beyond just traditional recruitment: you’ll act as a strategic advisor, helping hiring managers refine their recruitment capabilities, develop stronger teams, and build the technological expertise needed to thrive in today’s competitive landscape.

In addition to recruitment, a core focus of your role will be enabling hiring managers to continuously evolve their team's progression and succession strategy through our customised capability frameworks. You will foster a mindset of growth, encouraging the development of their own leadership skills in managing diverse teams and ensuring that the talent pipeline aligns with long-term organisational goals.

By bringing your expertise in talent acquisition, relationship-building, and capability development, you will help both individual managers and the People Team thrive—delivering not just exceptional recruitment outcomes but also a measurable improvement in team performance and skills across the organisation.

This is a great opportunity to lean into the capability and enablement world that comes after placing the right candidate!

Where and how you can work...

With our HQ in Brisbane, we also have offices in Darwin, Sydney, Auckland, and Wellington. At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences.

This role is based in Brisbane and is an 18month maternity leave contract.

Your day-to-day...

• With support from the wider Talent team, steer and manage the recruitment lifecycle for a variety of roles across the business with a focus in Technology roles.
• Work with business units to understand talent acquisition requirements, future workforce plans and setting expectations and managing the processes.
• Support hiring managers to make sound hiring decisions, including candidate screening, interviewing, and recruitment administration.
• Support the Senior Capability Partner with high-value enablement work on customised capability frameworks for the technology teams.
• Support the delivery of a market-leading candidate experience that is aligned to our employer brand.
• Build and maintain effective relationships with the leaders and managers you support, acting as a trusted advisor and objective sounding board for people-related talent initiatives.
• As appropriate, work with agency partners to strategically source applicable talent

What you’ll bring...

• Demonstrated experience as a trusted advisor and specialist in a corporate Talent Acquisition function.
• Experience in the complete end-to-end recruitment lifecycle, including role definition, employer and role branding, as well as talent pooling.
• Previous experience working in Technical (IT) roles or for a Technology-led organisation is highly desirable.
• Demonstrated experience and strong familiarity with recruitment systems and platforms (ie: Workable, LinkedIn Recruiter, HRIS).
• Strong interpersonal and communication skills with high-level attention to detail.
• Exceptional time management capability, working with a range of stakeholders and changing priorities.
• A drive to build on current recruitment and business partnering skillset and lean into enablement work of Talent Management.

Entain Lifestyle...

• Embrace your need for a work-life balance through our 9-day fortnight.
• Celebrate the joy of starting a family with 12 weeks of paid parental leave.
• Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidized gym memberships and other paid-for services.
•  Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of.
• A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
• Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.
• We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.

Who we are?

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more. 

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

For more information, please reach out to us at [email protected] or hit apply now.

Do you have a passion for shaping and influencing company the career journey? If so, we want you to join our team!  

We’re looking for Talent Acquisition Administrators to support our Talent Acquisition team at our office location of Eight Mile Plains. Both a permanent full time and a 6 months full time fixed term contracts is available.

As the Talent Acquisition Administrator, you will play a vital role in supporting our amazing Talent Acquisition Consultants and the broader business through the recruitment of new employees.

Reporting to the East Coast Talent Acquisition Team Lead, you will be responsible for coordinating pre-employment checks and booking inductions whilst supporting candidates throughout the whole onboarding process. Working alongside our Talent Acquisition Consultants, you will gain exposure to the full recruitment function and assist our consultants with efficient onboarding of new candidates.  

Who are we looking for?  
We’re looking for someone who thrives in fast-paced, high-volume environments; there’s never a dull moment at Sodexo. You take pride in delivering work to the highest standard, with excellent time management and teamwork skills and have the ability to work independently and communicate with stakeholders at all levels. You will consider yourself a well organised, self-motivated individual and a service professional. You are an experienced administrator with excellent Excel knowledge and are ready to work in a fast-paced environment with a great team.

To be successful, you’ll have:   

• Previous experience in a similar role (preferable)
• An excellent knowledge of the Microsoft Office package
• Strong communication skills to enable your contribution to solid working relationships

How to apply?  

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability. One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.  

Submit your application today and become part of the Sodexo family!   

About Sodexo

Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.   

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet.

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!  

Are you a dynamic recruiter across high volume end to end Recruitment; do you have superb communication skills with the ability to manage internal Client relationships and support your hires through the full on-boarding process?

We have Permanent Full Time & Fixed term (6 month) positions available within the Brisbane (Greater Australia) team & seek Expressions Of Interest for dynamic individuals to join our highly talented and supportive team.  

About the Role

Reporting into the East Coast Talent Acquisition Lead, you will be responsible for servicing a key Client portfolio covering a range of vacancies across various positions/classifications. 

Key responsibilities include:

• Partner with key stakeholders to fill vacancies across the vast portfolio
• Conduct high volume phone screens and competency based interviews, competently making hiring decisions
• Proactively build talent communities 
• Strategically sourcing talent through various advertising and alternate platforms
• Manage candidate expectations through their onboarding process
• HR liaison to request contracts for new employees
• Monitoring applicant progress across details tracking spreadsheets

Who are we looking for?

You will be a self-starter, used to working in a fast-paced high-volume environment. The ideal candidate will have:

• 3 years experience in either an agency or internal recruitment team
• Experience recruiting in the resources or hospitality sectors (desirable)
• Exceptional communication skills, both written and verbal
• Excellent relationship and time management skills
• Ability to problem solve and make recommendations on improving processes or procedures
• Intermediate skills with the MS Office suite (Excel, Word, Outlook and PowerPoint)

Why choose Sodexo?    

Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.    

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet. 

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.    

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

How to apply?   

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.    

What are you waiting for? Submit your application today and become part of the Sodexo family!   

• Excellent Career Opportunity - Global Company, Extensive Growth Aspirations
• 12-month Fixed Term Contract, with Opportunity for Extension 
• Based in the Brisbane CBD, Join Minor Hotels Australasia in 2025!

We are thrilled to announce an exciting opportunity for a passionate and detail-oriented Talent Acquisition Coordinator to join our dynamic team at Minor Hotels on a 12 month contract. 

In this exciting role, you will play a key part in delivering outstanding recruitment support across 65+ properties in Australia and New Zealand. Based in our vibrant Brisbane CBD office, this role offers a fantastic chance to grow your career in a fast-paced, collaborative, and supportive environment while making a meaningful impact on our organisation.

Key Responsibilities Include:

• Crafting and posting engaging job advertisements to attract top talent
• Conducting candidate shortlisting, phone screenings, and interviews with professionalism and efficiency
• Offering accurate and detailed information on salary and employment conditions across various roles within the organisation
• Performing thorough reference checks to ensure candidate suitability
• Coordinating and scheduling interviews with Hiring Managers to ensure a seamless recruitment process
• Maintaining and updating the Applicant Tracking System (ATS) database with precision
• Delivering high-quality administrative support to the wider People and Culture team (when required)

Are you a problem-solving superstar with a knack for juggling multiple priorities and delivering exceptional customer experiences?

We’re on the lookout for a Project Specialist ready to step into a dynamic role supporting our Commercial Account Executives. In this role, you’ll deliver outstanding service to our commercial customers by managing orders with precision and ensuring projects are completed seamlessly. From pricing and product recommendations to delivery schedules and customer satisfaction, you’ll be the go-to person keeping everything on track and running like clockwork.

• Build strong relationships with commercial customers by showcasing your in-depth knowledge of our product range and keeping them informed every step of the way.
• Take full ownership of customer orders, responding to enquiries, processing sales orders, raising purchase orders, and liaising with manufacturers to ensure stock and delivery timeframes are met.
• Work with customers and Account Executives to develop and manage delivery schedules that meet everyone’s needs.
• Juggle multiple customers across the country, ensuring top-notch service no matter where they are.
• Regularly liaise with manufacturers to keep product info and pricing accurate, monitor stock levels, and update systems as needed.
• Keep distribution centres informed well in advance of bulk deliveries to ensure everything goes smoothly.
• Share your expertise by assisting and training junior team members.

Minor Hotels is excited to introduce a newly created role for a New Business Acquisition Executive based in the Brisbane CBD. This national position offers a unique opportunity to drive direct corporate sales growth across Australia, focusing on identifying, qualifying, and developing new business opportunities. With a strategic emphasis on multiple market segments, including Meetings, Incentives, Conferences, and Events (MICE), this role will see you canvassing the local footprints of Minor properties to uncover untapped potential and create high-value partnerships.

In this B2B-focused role, you’ll collaborate closely with properties across the Minor Hotels portfolio to promote and utilise innovative lead-generation platforms such as Oaks Referral and Minor Pro. By engaging with hotel teams nationwide, you’ll not only educate staff on these tools but also inspire them to actively participate in driving new business opportunities. This hands-on, property-driven approach ensures you’ll be at the forefront of connecting local insights with corporate sales strategies.

Key Responsibilities Include:

• Develop and implement a targeted sales strategy focused on driving new business opportunities within the immediate vicinity of each property, ensuring active engagement and accountability from property teams.
• Identify, qualify, and cultivate new sales opportunities in the immediate area surrounding each property, collaborating closely with property representatives to drive results.
• Proactively engage potential clients through targeted outreach and secure site inspections and appointments to explore business opportunities.
• Promptly respond to Oaks Referral leads, ensuring thorough qualification to maximise conversion potential.
• Increase new business opportunities across multiple direct corporate market segments including MICE
• Undertake telemarketing, sales and marketing duties, public relations, as and when required, and maintain an active database
• Working clearly and effectively with the Director of Field Sales, General Manager’s and Hotel Managers to identify and drive revenue opportunities into their allocated clusters / properties  
• Maintain awareness of market rates for serviced apartments, specifically local competitor rates, and update Director of Field Sales as appropriate.

Aquila Mine has an exciting opportunity for an experienced Commercial Finance Specialist to join the team on a permanent basis, based in Middlemount, QLD. The Commercial Finance Specialist will support operational leadership team members, by bringing an innovative financial lens to various operational decisions.

Reporting to the Commercial Manager, this role will see you:

• Develop commercial insights to assist site leadership and operational teams in making better value accretive decisions for the operation.
• Performing cost assessments for variance reporting with key recommendations and improvements noted.
• Facilitating, supporting, and enabling accurate and reliable forecasting and budgeting processes considering risks and opportunities.
• Key areas will be financial analysis, reporting, governance, and controls as well as commercial input into operational continuous improvement.
• Provide business case modelling support for on-site SIB capital, make recommendations on capital expenditure decisions to the disciplines.
• Collaborate with discipline to develop risk register, proactively providing financial evaluation (cost/capital) of risk mitigation strategies.
• Provide commercial input, analysis, and recommendations to the Commercial Team.
• Provide discipline-specific financial reports and analysis.
• Support tracking of discipline financial performance against plan, enriching financial reports with operational commentary discussed with disciplines.
• Facilitate in-depth discussion of deviations from plan, identifying and communicating operational root causes to financial performance.
• Empower discipline managers with the necessary reporting tools to make informed decisions relating to asset reliability, asset life cycle management and total cost of ownership regarding equipment and assets under their control.
• Identify Commercial improvement opportunities, enabling effective partnering.

Company Description:

Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry.

We are a growing, values-led community of 350 employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. And we’re succeeding! As of early 2024, we are supporting 3200+ schools in 60 countries.

Veracross is five product brands in one global tech company

Veracross SIS is a one-person, one-record school management platform

Magnus Health provides cloud-based Student Health Record (SHR) solutions

Digistorm connects with their communities through Digistorm Websites, Digistorm Funnel, and Digistorm Apps.

Epraise incentivizes student well-being and connects teachers, students, and families.

Firefly provides an online learning space for students and teachers

Position Description:

Veracross Associate Support Specialists provide the first level of customer support, working on our Technical Support Team to provide well-informed and timely responses to customer questions and issues. They act as a crucial link between internal engineering teams and product users. This individual applies their basic knowledge of a product area to the unique needs of the customer in order to guide users to resolutions. This position requires analytical and general software problem-solving skills and a commitment to service and quality. The Associate Support Specialist reports directly to the Technical Support Manager. 

 
Job Responsibilities:  

• Interact directly with customers via several channels, including a ticketing system and Zoom calls or meetings, building relationships by consistently demonstrating expertise and professionalism 

• Manage and prioritize multiple open cases at one time 

• Ask customers targeted questions to quickly understand and diagnose the root of a problem 

• Analyze customer requests, replicating, researching, and resolving technical problems and questions and guiding the client to our knowledgebase solutions whenever possible 

• Provide prompt and accurate responses to clients, tracking cases through resolution within company SLA guidelines 

• Collaborate with the support consultant and support engineering teams to escalate issues that cannot be resolved by a specialist 

• Identify, update, and maintain internal and external knowledgebases in order to improve support documentation deficiencies   

• Identify and log system bugs for the product team 

• Gain a detailed understanding of at least one support specialist team with knowledge of those software modules and how they are used by schools

• Bachelor’s Degree or equivalent customer service experience 

• 0-2 years of experience working in client support in the software industry 

• Demonstrated aptitude for using, teaching, and communicating information about technologically sophisticated software to non-technical users 

• Demonstrated excellent written and verbal communication skills 

• Passionate about learning new software, able to build, retain, and apply knowledge across a variety of product areas 

• Demonstrated problem-solving skills, able to analyze customer requests and provide them with timely resolutions 

• Highly motivated with the ability to work both independently and collaboratively as a member of a team in an open space environment. 

• Friendly with a positive attitude and a desire to contribute to a positive community culture 

• Industry knowledge of the K-12 private school sector and other education SaaS products a plus 

The best tools to get the job done!

When you join Veracross, you get a brand new Macbook Pro, a 32-inch monitor, and an adjustable desk and Herman Miller chair for the office. There's also an allowance for your setup at home to ensure you're comfortable working there.

Growth opportunities!

Veracross is growing fast, allowing you to own your role and grow with us! Operating within a global team, there are opportunities for professional development allowing your skills to grow as the business grows.

Work/life balance

Management encourages taking hour-long lunches and finishing on time and understands that you have a life outside of work. You can take the day off for your birthday and get a $100-a-year allowance for well-being. Massage, anyone?

Parental leave policy

As part of Veracross parental leave policy, you’re eligible for paid leave as a primary parent and secondary parent when you welcome a new child into your family. This is available after 12 months in a full-time role.

Flexibility

Veracross offers a flexible working environment, including hybrid options to work from home and the office.

Make a difference

Our work makes a positive contribution to our schools, their students and their families around the world!

Snacks, drinks & coffee

Digistorm’s (Veracross) Gold Coast HQ offers a coffee machine, snack bar and fully stocked drinks fridge to keep energy levels high! Vege chips, kombucha, almond milk, cookies; you name it, they have it.

Culture

The Veracross team is fun, relaxed, and sociable, reflected in the casual dress code and social events. The office has an open floor plan, which allows for cross-team communication and a collaborative environment. Join some staff for lunchtime surfing or hit up nearby food spots for a burger by the beach.

Start your game …

At Entain, As a Digital Media Specialist, you will be at the forefront of developing and executing the company's digital video strategy across a variety of platforms, with a primary focus on elevating customer experiences and amplifying brand awareness and loyalty. Your role will involve a deep understanding of digital media trends and audience behaviors, allowing you to craft compelling content that resonates with target audiences and strengthens the brand's presence online.

Working closely with the broader marketing team, your contributions will be critical in driving the overall marketing efforts, particularly in enhancing brand visibility and fostering long-term customer affinity. You will play an integral part in creating innovative campaigns that not only promote the brand but also connect with consumers on a deeper level. In addition, you will lead the charge in identifying new opportunities to engage with audiences, ensuring the company stays ahead of the competition in an increasingly digital landscape.

Furthermore, your expertise will be essential in driving strategic initiatives aimed at increasing the company’s market share. By utilizing data-driven insights and continuously optimizing content strategies, you will help expand the reach of the brand and position it as a leader in the industry. Your role will be pivotal in shaping the company's digital footprint and ensuring that every piece of video content contributes to broader business objectives, ultimately fostering growth and success in a competitive market.

Where and how you can work
This role is located in Brisbane, Australia, where our headquarters are also situated. We have offices in Darwin, Sydney, Melbourne, Auckland, and Wellington. At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences.

Your day-to-day.

• Implement and oversee the setup and configuration of campaigns, ensuring seamless execution and adherence to specified parameters and goals.

• Coordinate and lead regular meetings with media partners to discuss strategies and updates and ensure alignment on campaign objectives.
• Responsible for organizing and trafficking video assets weekly using CM360, ensuring proper management and distribution in line with campaign requirements.
• Monitor and manage monthly budgets while overseeing financial aspects to ensure campaigns remain within allocated financial limits.
• Work with brand teams to determine media weightings, prioritize assets, and ensure effective asset management aligned with overall brand objectives and strategies.

What you'll bring...

• Comprehensive understanding of the digital media landscape, focusing on pivotal channels like BVOD, YouTube, and Programmatic video.
• Proficiency in Google platforms including DV360 and CM360.
• Ability to interpret data, measure campaign performance, and make data-driven decisions to optimize marketing strategies.
• Experience in managing marketing campaigns from conception to execution, including budgeting, scheduling, and analysing results.
• Possesses strong analytical skills and is comfortable making decisions based on data analysis.

Entain Lifestyle

• Embrace your need for a work-life balance through our 9-day fortnight.
• Celebrate the joy of starting a family with 12 weeks of paid parental leave.
• Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidized gym memberships and other paid-for services.
• Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of.
• A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
• Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.
• We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.

Who are we?

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more.

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

For more information, please reach out to us at [email protected] or hit apply now.

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

As the Senior e-Commerce Specialist, you’ll play a critical role in helping to shape and execute the strategy behind our online sales channels. From managing our Shopify Plus platform to driving data-driven decisions, this role combines technical expertise, strategic planning, and hands-on execution to deliver a seamless shopping experience and boost revenue growth.

Collaborating across teams like Marketing, Supply Chain, and Customer Experience, you’ll ensure our digital presence is aligned with broader business goals. This is a fast-paced role perfect for someone who thrives in a dynamic environment, with a passion for innovation and measurable results.

Your Day to Day

• Manage the Shopify Plus platform, including product uploads, pricing updates, and issue resolution.
• Enhance user experience (UX) through website updates to boost conversion rates and sales.
• Analyse performance metrics like traffic and conversion rates using Google Analytics, providing actionable insights.
• Collaborate with marketing to align ecommerce with SEM, SEO, email, and social strategies.
• Coordinate with supply chain teams to maintain accurate inventory levels and minimise disruptions.
• Conduct A/B testing to optimise design, content, and sales strategies.
• Stay ahead of global e-commerce trends, integrating innovations into our digital strategy.
• Ensure compliance with data privacy regulations and maintain robust site security.

What You Need

• Advanced knowledge of Shopify Plus, with hands-on experience.
• Strong understanding of SEM, SEO, and e-commerce marketing strategies.
• Skilled in analysing metrics and translating them into actionable strategies.
• Familiarity with HTML, CSS, and e-commerce integrations.
• Proven ability to lead complex projects on time and within budget.
• Exceptional communication and teamwork skills across departments.
• Up to date with global e-commerce trends and UX best practices.
• Experience managing product listings, promotions, and updates.

The Perks

• Dog friendly offices.
• Staff discount on frank green products.
• Personal learning & development budget.
• A real opportunity to have an impact on a global brand.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Generous parental leave.
• Fun and inclusive staff events and celebrations.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

This role is for someone who thrives in a fast-paced, entrepreneurial environment, where every day brings new challenges and opportunities. If this sounds like you, hit APPLY NOW and we'll be in touch.

Grow your career with a global retailer as a Compliance Specialist - Sustainable Packaging within the Sustainability department of ALDI Stores, based in Minchinbury. This is a 24-month contract opportunity.

As a Compliance Specialist - Sustainable Packaging at ALDI, you will play a crucial role in the achievement of ALDI’s packaging commitments by collaborating with stakeholders on a national level and implementing systems to ensure compliance with our standards.

• Oversee and coordinate ALDI’s packaging recyclability compliance to ensure alignment with our sustainable packaging commitments.
• Conduct reviews of packaging recyclability non-compliance during the ALDI due diligence/clearance-to-supply process.
• Prepare detailed recommendations and actionable insights for buying teams and suppliers, ensuring alignment with ALDI's sustainability guidelines and providing recyclable alternatives that enhance compliance and reduce environmental impact.
• Oversee the supplier action plan process by creating and managing action plans, collaborating closely with buying teams, and ensuring that supplier partners implement and adhere to sustainable packaging practices.
• Prepare and present regular packaging compliance reports to provide visibility into progress and highlight areas for improvement. Leverage these insights to inform decision-making and strengthen compliance efforts across departments.
• Conduct regular audits and reviews across ALDI departments to identify opportunities for process improvements.

And the best part? Every single day at ALDI, you'll know you're making a difference, supporting our mission to help everyday Australians live richer lives for less.

Universal Biosensors

Universal Biosensors (UBI) is a world leading, publicly listed Australian company (ASX:UBI) which develops, manufactures and sells biosensors for use in several industries around the world. Our biosensor technology has been used in more than 10 billion measurements for blood glucose monitoring and blood coagulation in diabetes and coagulation patients worldwide. More recently, we have pivoted our technology into non-medical products, including SENTIA™ for the global wine industry and PETRACKR™ for the veterinary domain. In addition, we continue to develop new applications for our technology within human health with the next generation of coagulation monitoring device, Xprecia Prime™ receiving FDA clearance in early 2024.

What you will do

UBI is seeking a highly motivated, passionate and driven individual to join our team. This role, reporting directly to the Global Head of Marketing, will be responsible for our revolutionary handheld wine analyzer, SENTIA™ (https://sentiaanalysis.com/) , developed to simplify and elevate the wine testing process for winemakers globally. By leveraging advanced electrochemical technology, SENTIA enables real-time, accurate analysis, helping winemakers make informed decisions throughout the winemaking process.

As the Product Specialist, you will drive optimization of the total Sentia solution and work with the product development team to develop new offerings (and/or improve existing) to expand the Sentia suite. Typical activities also include, key opinion leader development, customer-centric product development, and troubleshooting to improve existing offering.

Who you are

We are looking for a results-driven and proactive candidate who may be degree-qualified in Wine Science/testing background. You'd have at least 3 years' experience in wine-testing/making related roles. Your technical expertise in oenology/viticulture will blend scientific understanding with pragmatic analytical skills to excel in this role.

The role will perform (but not limited to) the following activities:

• Collaborate closely with R&D and winemakers/customers to continuously evolve SENTIA
• Foster community and advocacy for SENTIA with social media and other channels - champion SENTIA
• Undertake regular market research activities to identify trends and validate product enhancements
• Participate and contribute in the development of all sales & marketing initiatives, including trade shows and stakeholder presentations.

This role may be based out of HQ in Rowville, Melbourne, or fully remote in West Coast US (in/near wine regions preferred) you possess the ability to work autonomously, be customer-obsessed, detail-focused and data-informed – bringing experiences and skills such as:-

• Strong relationship and customer management skills
• Ability to derive clarity from ambiguity (opportunity, vision, strategy, roadmap)
• Sound capability in customer engagement, wireframing, user story writing, etc.
• Ability to influence and communicate effectively
• Solid learning agility and adaptability managing ongoing product development & delivery
• Intimate knowledge of the winemaking industry
• Proven ability to execute targeted marketing strategies
• Ability to build relationships and solve problems remotely

You will possess key qualities such as:-

• Strong work ethic, positive attitude and high degree of self-motivation
• Well-developed professional network
• Effective time management and prioritisation skills
• Resilient, positive and not afraid of hard work
• Demand success of yourself!

You will be working in an exciting industry segment with competitive sales incentives and partnering with global teams.

• Exposure to C-level leaders and decision makers
• Family-friendly Flexibility
• Employee Assistance Program
• Novated Leasing

This is a unique opportunity to make a leap with a strong and successful business for someone who understands what the wine testing methodologies are and why they are performed. If you feel this is the type of opportunity you've been looking for, let's do it! Please apply with your current CV, highlighting your relevant skill sets!

Note: This opportunity is open to candidates located in Melbourne Australia and with the full permit to work in Australia. OR located in West Coast US, in/near wine regions.

As a Patient Experience Specialist, you will be the frontline of support for our patients, ensuring that every interaction results in an excellent experience for both our current and potential patients. Whilst leading with empathy, you will focus on call efficiency to maximise the number of patients you can assist during your shift.

This is a fast paced, phone based role, suited to someone who is dedicated and enthusiastic in handling both inbound and outbound communications via phone and ticketing system, live chat, and email, and provides daily team support to ensure a smooth flow of inquiries and complaints within the clinical and operational teams.

Please note: shortlisted candidates will be invited to an online assessment centre on 31st January 2025. Please ensure your availability on these dates, as participation is essential for progressing to the next stage of the recruitment process. 

Responsibilities include: 

• KPI and Activity Targets: Achieve or surpass individual KPIs, focusing on metrics like CSAT scores, quality ratings, ticket resolution, and call volume targets.
• Customer Interaction: Engage with patients via phone, live chat, and email, ensuring each interaction is handled with empathy and professionalism.
• Issue Resolution: Take ownership of patient issues, investigate, troubleshoot, and resolve problems efficiently.
• Product Knowledge: Maintain a comprehensive understanding of our products and services to provide patients with relevant and current information.
• Problem Solving: Use critical thinking to address complex patient issues, identify root causes, and implement strategies to prevent similar future problems.
• Technical Skills: Effectively use multiple technical systems.
• Documentation: Accurately document patient interactions in a clear and concise manner.
• Communication: Ensure all communication, both verbal and written, is clear, professional, and easy for patients to understand.
• Conflict Resolution: Handle patient escalations and work towards mutually satisfactory solutions.
• Continuous Improvement: Participate in training and workshops, contribute feedback, and suggest improvements for enhancing the patient experience.
• Privacy and Data Compliance: Adhere strictly to all privacy policies and guidelines.

ROSTER & CONDITIONS:

• Role Commencing: 4 March 2025
• Hours: Availability between 10am - 6pm WA time (during AEDT, daylight savings) and 11am - 7pm WA time (during AEST, non-daylight savings) + one weekend shift per month, Saturday and Sunday
• Candidates are expected to handle a high volume of inbound calls (please note some outbound calls + email is also required)
• Location: Work from home within Australia
• Pay Cycle: Fortnightly
• Salary: $63,700 per annum + superannuation

We look to appoint a seasoned Commercial Real Estate professional that wants to be a part of a market leading Office Capital Markets & Investment Services team that has unrivalled market share in the Aerotropolis.

Our opportunity gives the right person a first-class platform to collaborate with experts in multiple asset classes that guarantee’s the best result for our clients.

This is a genuine opportunity for a motivated individual to catapult their career to the next level whilst maximising income.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Systems Administrator, your team will maintain the critical server infrastructure that allows us to advance the way the world pays, banks and invests. You’ll be responsible for deploying new technologies as well as ensuring system performance.

What you will be doing:
• Proposing and implementing system enhancements.
• Monitoring system usage and performance and troubleshooting issues.
• Assisting with hardware and software upgrades or repairs.
• Supporting messaging services and maintaining a secure environment.

What you will need:
• Minimum 5 years’ experience in Linux system administration.
• Strong hands-on expertise with IBM WebSphere Application Server (WAS).
• A bachelor’s degree in a technical discipline or the equivalent experience.

Added bonus if you have:

• Proficiency in scripting languages (e.g., Bash, Python) for automation.
• Experience with system monitoring tools (e.g., Nagios, Zabbix, or Splunk).
• Solid understanding of network protocols, firewalls, and loads balancers.
• Familiarity with virtualization and cloud platforms.
• Experience with containerization tools (e.g., Docker, Kubernetes).

What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

#LI-NB1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

As a Patient Experience Specialist, you will be the frontline of support for our patients, ensuring that every interaction results in an excellent experience for both our current and potential patients. Whilst leading with empathy, you will focus on call efficiency to maximise the number of patients you can assist during your shift.

This is a fast paced, phone based role, suited to someone who is dedicated and enthusiastic in handling both inbound and outbound communications via phone and ticketing system, live chat, and email, and provides daily team support to ensure a smooth flow of inquiries and complaints within the clinical and operational teams.

Please note: shortlisted candidates will be invited to an online assessment centre on 30th January. Please ensure your availability on these dates, as participation is essential for progressing to the next stage of the recruitment process.

Responsibilities Include: 

• KPI and Activity Targets: Achieve or surpass individual KPIs, focusing on metrics like CSAT scores, quality ratings, ticket resolution, and call volume targets.
• Customer Interaction: Engage with patients via phone, live chat, and email, ensuring each interaction is handled with empathy and professionalism.
• Issue Resolution: Take ownership of patient issues, investigate, troubleshoot, and resolve problems efficiently.
• Product Knowledge: Maintain a comprehensive understanding of our products and services to provide patients with relevant and current information.
• Problem Solving: Use critical thinking to address complex patient issues, identify root causes, and implement strategies to prevent similar future problems.
• Technical Skills: Effectively use multiple technical systems.
• Documentation: Accurately document patient interactions in a clear and concise manner.
• Communication: Ensure all communication, both verbal and written, is clear, professional, and easy for patients to understand.
• Conflict Resolution: Handle patient escalations and work towards mutually satisfactory solutions.
• Continuous Improvement: Participate in training and workshops, contribute feedback, and suggest improvements for enhancing the patient experience.
• Privacy and Data Compliance: Adhere strictly to all privacy policies and guidelines.

Roster & Conditions: 

• Role Commencing: 3 March 2025 - Full Time, Permanent
• Hours: Availability required between 8:00 am – 7:00 pm AEST, plus one weekend shift per month (Saturday and Sunday).
• Candidates are expected to handle a high volume of inbound calls (please note some outbound calls + email is also required)
• Location: Work from home within Australia
• Pay Cycle: Fortnightly
• Salary: $63,700 per annum + superannuation

The Quality Reporting & Systems Specialist focuses on measuring and reporting on the effectiveness and insights of AFCA's Quality Framework. This role is the custodian of quality assurance data and responsible for the overall data integrity for the systems and processes supporting the Quality Framework. This position will be responsible for providing the organisation with accurate and timely reports, as well as insights from data related to quality processes and to drive continuous improvement. Due to the Enhancing Quality Project, AFCA is seeking a Quality reporting & system specialist for a 6-month contract. 

Typically, in this role you will: 

• Prepare and analyse complex data.
• Identify trends and patterns in the data in relation to quality management processes.
• Develop, maintain, and manage advanced reporting, analytics, dashboards, and other BI solutions using SQL and Power BI.
• Provide Insights and Recommendations using data in a visually impactful way.
• Provide the Quality function with insights and recommendations to improve the quality processes.
• Present and explain Quality insights to key stakeholders, including technical and non-technical stakeholders, and senior leadership team.
• Engage effectively with all levels of management, decision makers and key stakeholders. 
• Drive continued improvements and automation of regular reporting products and processes.
• Apply project management skills in managing projects.
• Utilise Agile project management methodologies.
• Collaborate with functional and technical staff to coordinate data and reporting requirements.

An exciting opportunity for a Quality Assurance Specialist has become available within the National Buying department of ALDI stores, based in Minchinbury. This position is an 18 month full time fixed-term contract.

As a Quality Assurance Specialist, you will play an essential part in assessing and enhancing the quality of formulated products across various categories. Through testing, researching and product development you will provide our Buying teams with effective recommendations for continuous improvement of formulated products and ensure we continue to deliver a quality product to our customers.

What does the role look like?

• Collaborate with key stakeholders to develop, communicate and update QA requirements in accordance with ALDI standards and legislation
• Provide technical consultancy to the wider Buying teams and ensure they are kept up to date with changing compliance requirements/standards
• Develop, review and monitor product specifications and QA requirements considering mandatory standards, industry standards and in-house requirements
• Liaise with the suppliers' development/R&D and QA teams, testing laboratories and Buying teams on technical issues
• Work with the Buying teams and suppliers to continuously improve ALDI branded products
• Support the external assessment and approval of products, including contracted specifications, artwork and corresponding claims
• Monitor complaint trends and assess products and support relevant departments to manage customer complaints as required.

And the best part? Every single day at ALDI, you'll know you're making a difference, supporting our mission to help everyday Australians live richer lives for less.

• Possibilities start here, dream big
• Based on-site at the beautiful Oakridge Winery in Coldstream

As the Direct to Consumer Marketing Specialist you will be based at the Oakridge Winery in the Yarra Valley, leading the end-to-end processes for Direct to Consumer sales, with a focus on actioning elevated direct to consumer activity and visitation marketing across multiple digital platforms.

Sound good? Read on. 

Here is a taster of what you can expect in this role:

• Strategic planning of the wine club, e-commerce and telesales programs. 
• Customer service for wine club members, including hosting key membership events.
• Facilitating packing of DTC orders.
• Leading a team of packing and telesales staff.
• Liaising with and training of Cellar Door team to improve club and database sign-ups.
• Maintain CRM and EDM databases.
• Execute regular EDM campaigns to drive e-commerce and site visitation.
• Stock management.

What you will do:

Reporting to the Senior Revenue Manager, the Revenue Distribution Specialist plays a key administrative role in supporting the Revenue Management team by executing rate, inventory, and distribution strategies as directed by the Revenue Manager.  This position ensures the accurate implementation of pricing, availability, and promotional initiatives across all systems and distribution channels, contributing to the overall revenue optimization for the business. 

This position is a perfect stepping stone for those currently in a reservations based role, with a passion to grow their career, to be a future Revenue Manager.

Key responsibilities include:

• Rate and Inventory Implementation:
  • Action rate updates, restrictions, and inventory adjustments in Property Management Systems (PMS), and Channel Management platforms as directed by the Revenue Manager.
• Channel Administration:
  • Maintain system connections with Online Travel Agencies (OTAs), Global Distribution Systems (GDS), and other booking platforms.
  • Execute promotional offers and packages on distribution channels as outlined by the Revenue Manager.
• System Maintenance and Accuracy:
  • Perform regular audits of rates, inventory, and channel configurations to ensure data integrity.
• Reporting and Documentation:
  • Generate and update weekly and monthly reports on channel performance.
• Team Support and Collaboration:
  • Provide administrative support to the Revenue Manager by actioning system updates and implementing revenue strategies

What you will bring:

• Relevant experience in a reservations or revenue management, hospitality administration, or a similar role.
• Exposure to Revenue Management 
• A good understanding of revenue related statistics
• Analytical skills
• Excellent time management
• Intermediate to Advanced Microsoft Office skills
• Knowledge of Property Management Systems, Siteminder & third-party websites (preferred)

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! We will be monitoring applications, but will not be contacting shortlisted candidates until the New Year.

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

Since Vulcan was founded in 1995, we have become Australasia’s highest performing metals distributor and processor. Our sustained growth is the product of superior service and dedication to continuously improving to every facet of our business.

At Vulcan, we believe that being a diverse and inclusive workplace makes us better in every way. We are proud to have a diverse team from over 70 different countries and more than 90 different ethnicities from across our sites.

Come and join us at our Vulcan site in Smithfield, we would love to have you.

What you will be responsible for:

Procurement Planning

• Develop and implement sourcing strategies for stainless steel materials (eg sheets, coils, plates, pipes, etc) based on Business requirements and sales strategies

• Ensure the availability of materials to meet sales projections whilst minimizing excess inventory.

• Be a key stakeholder in analysing and influencing re-order quantities

Supplier Management

• Identify, evaluate, and maintain relationships with international suppliers

• Conduct supplier performance reviews and manage continuous improvements

• Source new Suppliers for cost efficiency and innovation, whilst ensuring high-quality standards

Negotiating & Contracting

• Negotiate pricing, payment terms, and contracts as needed, with suppliers to secure favourable terms without comprising quality and lead times

• Prepare purchase agreements and monitor compliance with contractual terms

Market Analysis

• Monitor market trends, commodity prices, and supply chain risks affecting stainless steel procurement

• Provide timely market intelligence to inform decision-making and optimize sourcing strategies

• Compliance & Risk Management

• Ensure procurement activities align with company policies and government regulations

• Proactively address risks related to quality, logistics, and pricing fluctuations

Collaboration & Reporting

• Work closely with Branch Unit Leaders, Finance, Shipping Team, Warehouse Teams and Freight Forwarders to align Business Plans to operational needs.

• Prepare regular reports on procurement metrics, supplier performance, cost savings and continuous improvement initiatives.

• 3-5 years experience in procurement or purchasing, preferably with exposure to stainless steel, but not essential

• Strong knowledge of supply chain management and sourcing practices and processes

• Excellent negotiation, influencing and analytical skills

• Effective communication and interpersonal skills with the ability to collaborate across departments and Divisions

• Ability to manage multiple tasks under tight deadlines and adapt to changing market conditions

• Out of the box thinker with the ability to problem solve

• Professional but relaxed company culture
• Generous parental leave policy
• Employee Assistance Programme

• Provide ongoing coaching and mentoring to Case Managers (and/or external stakeholders) on the claims management process, enabling them to provide exceptional customer service to clients, including guidance on handling communication with clients relating to the management of their claim and attending to client’s enquiries;
• Being the escalation point for technical advice for Case Managers, undertake duties including:
  • Authorise and review claims (and associated benefits payments), including where above delegated authority of Case Managers;
  • Interpretation and advice regarding hypothetical claims scenarios;
  • undertake quality assurance reviews of claims files;
  • provide advice on the technical interpretation of policies and contract requirements; and
  • take accountability for the resolution of customer complaints or requests for decision reviews (within authority);
• Continuously support the Claims Team Manager (or Senior Claims Specialists), including acting as the second-in-charge for the relevant Claims Team, triaging of claims files to Case Managers, providing feedback to the Claims Team Manager on the successes and development opportunities for Case Managers, as required;
• Liaising with internal and external stakeholders, to ensure the timely and quality management of claims, including participating in case conferences, peer case discussions and working closely with the Claims Technical Training team to identify and develop training package needs;
• Generation of reports for the Claims Team and Claims Leadership Team (such as Traffic Light reports), to enable the efficient and effective management of the team;
• Continuously reviewing Claims processes and frameworks to seek out opportunities for improvement in the overall claims experience for customers;
• Participate in business area and/or Company projects as required

The Queensland Micro- and Nanotechnology Centre (QMNC) conducts and facilitates cutting-edge research in nanotechnology, microtechnology, and micro and nanosystems – work set to transform the future of climate science and the health and energy sectors. Our research activity spans physics, chemistry, molecular biology, applied mathematics and engineering.

The Technical Operations Specialist role involves maintaining facility equipment with technical expertise, offering high-level operational, scientific, and technical support, and providing training and supervision to frequent users. As a Technical Operations Specialist, you will be an expert in your assigned equipment as a "tool owner" and possess comprehensive knowledge of all other equipment within the facility. Join us to ensure the seamless operation and advancement of our cutting-edge microtechnology processes.

The Technical Operations Specialist is responsible for;

• Leading the operation and optimisation of advanced fabrication tools, enabling cutting-edge research and development.
• Providing high-level operational, scientific, and technical support, including training and supervision for frequent users.
• Managing and maintaining class 1000 and class 100 clean rooms and operating advanced micro/nano-fabrication and testing equipment.
• Overseeing facility-specific procurement, equipment repair, maintenance, and access processes, ensuring compliance with QMNC procedures and OH&S standards.
• Offering expert advice to researchers and clients, contribute to research projects, and stay updated with the latest advances in techniques and research.

About you
The ideal candidate will possess a Bachelor’s degree or higher in material science, chemistry, physics, engineering, or a related discipline. Additionally, the candidate should have extensive experience in a senior scientific role, or an equivalent combination of relevant experience and education/training.

This position requires a highly skilled professional with a strong foundation in their field and the practical experience necessary to excel in a dynamic research environment.

You will also have:

• Extensive experience in process development and optimisation within a semiconductor cleanroom environment, ensuring equipment operates at peak performance for advanced micro/nano-fabrication applications.
• Proven expertise in training and certifying users to independently operate specialised semiconductor equipment, enabling efficient and safe utilisation of cleanroom resources.
• Strong understanding of semiconductor characterisation techniques, with the ability to analyse and interpret data to inform process improvements and troubleshoot fabrication issues.
• Demonstrated ability to troubleshoot and resolve process issues, providing innovative solutions to enhance fabrication yield and ensure consistency in results.
• Commitment to maintaining compliance with OH&S standards, cleanroom protocols, and process documentation, with a focus on fostering a safe and high-performing work environment.

What we can offer
This is a fixed term (three year), full time position and will be primarily based at the Griffith University Nathan campus. As Griffith is a multi-campus University you may be required to work across other campus locations.

Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Salary Range
The full time equivalent base salary will be HEW Level 7 range $98,603.20 - $106,825.90 per annum + 17% superannuation. The total FTE package will be in the range $115,365.74 - $124,986.30 per annum.

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first - one bowl at a time.

Today, we are proud to share we’ve served 50 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 250+ pet-obsessed people and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards - prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to increase the lifespan of dogs and cats.

The Opportunity

Lyka is growing quickly, and no two weeks are the same. Our Customer Care team are on the frontline to our customers, answering enquiries and proactively solving any issues that arise. The team also contribute to process improvements that enhance customer experience.

Role responsibilities

• Be the first point of contact for our customers (we use livechat, phones and emails as our primary Customer Care channels)
• Resolve customer issues around their account, orders and deliveries and advise customers on a variety of dog nutrition and wellness questions
• Work with Lyka’s operations team to ensure all customer order and delivery requests are executed
• Assist in developing and improving Lyka’s Customer Care knowledge base content
• Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission
• Live and work in accordance with Lyka’s values and principles at the workplace

• Exceptional customer service skills - helpful and positive attitude and always looking to go above and beyond for customers
• Well-versed verbal and written communication skills with strong English and grammar
• Proficient in using a computer, touch typing and able to learn new tools / systems
• Organised with high attention to detail
• Willingness to learn new topics, such as dog nutrition and wellness
• Resilient, high sense of ownership and comfortable with a fast-paced environment
• Previous experience in a contact center role is preferable
• Must be able to be rostered across a 7-day working week (rotating roster)
• Must love dogs

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!
• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability focused company - we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• Up to 18 weeks of paid parental leave top-up.
• Wellbeing assistance and tools to take care of your mental and physical wellbeing so you can do your best work.

• Hybrid working - 3 days per week in office. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne. Onsite days are required during your onboarding.
• Pupper parent support to care for your furry friends - flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
  

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion.

We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.