About Us 

Fenergo is the leading provider of Client Lifecycle Management (CLM) solutions that digitally transform how financial institutions, asset management and fintech firms onboard and manage clients throughout their client lifecycle.  

Its software digitally orchestrates every client journey from initial Know your Customer (KYC) and client onboarding, automating regulatory compliance and enabling continuous monitoring throughout the client lifecycle (transaction monitoring, perpetual KYC), all the way to client offboarding.  

Fenergo is recognized for its in-depth financial services and regulatory expertise and out-of-the-box rules engine which ensures financial institutions are future-proofed against evolving Environmental, Social and Governance (ESG), KYC, Anti-Money-Laundering (AML), tax and prudential regulations across 120+ jurisdictions. Headquartered in Dublin, Ireland, Fenergo has offices in North America, the UK, Poland, Spain, South Africa, Asia Pacific, and the United Arab Emirates. 

What Does This Role Entail? 

The Helpdesk Support Specialist is the first point of contact for end-users seeking technical assistance. This role involves providing support for hardware, software, and network-related issues, ensuring efficient resolution and maintaining a high level of customer satisfaction. The ideal candidate should have strong problem-solving skills, technical knowledge, and a customer-centric approach.

Your Responsibilities  

User Support

• Respond to user inquiries via phone, email, or helpdesk ticketing system.
• Provide first-level support by diagnosing and troubleshooting hardware, software, and network issues.
• Assist users with password resets, account unlocks, and basic software installations.
• Guide users through step-by-step solutions for common technical issues.
• Escalate complex issues to higher-level IT staff or specialized support teams as necessary.

Incident Management

• Log and track all incoming support requests in the helpdesk system.
• Prioritize and categorize issues based on severity and impact.
• Ensure timely resolution of incidents according to established SLAs (Service Level Agreements).

Technical Troubleshooting

• Diagnose and resolve hardware issues related to desktops, laptops, printers, and other peripherals.
• Assist with basic network troubleshooting, including connectivity issues and VPN access.
• Support users with software-related issues, including operating systems, productivity tools, and specific applications used by the company.
• Maintain and update technical documentation and user guides.

System Maintenance and Monitoring

• Perform routine checks on systems and applications to ensure they are functioning correctly.
• Assist in deploying software updates, patches, and system upgrades.
• Monitor system alerts and respond to potential issues proactively.
• Assist with setting up and configuring new hardware and software for end-users.

User Education

• Provide end-user training on common IT tools and best practices.
• Develop and distribute knowledge base articles, FAQs, and other self-help resources.
• Promote cybersecurity awareness and best practices among users.

Reporting and Documentation

•  Maintain detailed records of all support requests and resolutions.
• Identify recurring issues and report them to the Helpdesk Manager for further investigation.
• Contribute to the development and improvement of helpdesk processes and procedures.

Key Expectations 

Required:  

• 2-4 years of experience in a helpdesk or IT support role.
• Experience with helpdesk ticketing systems and remote support tools.
• Understanding of computer hardware, operating systems (Windows, macOS), and common software applications Microsoft 365 EcoSystem.

Preferred:  

• Cloud Platforms: Knowledge of AWS Services an advantage.  

• SQL and Data Analysis: Proficiency in SQL, excel, Power BI and other data analysis tools.  

• Industry Experience: 1-2 years previous experience in a similar role within a tech or SaaS company.  
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Customer service orientation with a focus on user satisfaction.
• Basic knowledge of networking concepts (e.g., IP, DNS, DHCP) and common IT infrastructure.

Educational Background:  

• High School Diploma or equivalent; Associate’s Degree in Information Technology or related field is a plus.

Our Promise To You  

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.   

What we value is at the CORE of how we succeed: 

• Collaboration: Working together to achieve our best 

• Outcomes: Drive Success in every engagement  

• Respect: A collective feeling of inclusion and belonging 

• Excellence: Continuously raising the bar 

• Private healthcare cover 

• 23 days annual leave 

• 3 company days 

• Annual bonus opportunity 

• Work From Home set-up allowance 

• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management 

• Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more 

• Buddy system for all new starters 

• Collaborative working environment 

• Extensive training programs, classroom and online, through ‘Fenergo University’ 

• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies 

• Defined training and role tracking to allow you see and assess your own career development and progress. 

• Active sports and social club 

What we're looking for

You are an enthusiastic and motivated individual ready for the first step into your HR career. You are a multi-tasker and can work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update the team on your various projects.

What you will be doing?

As a Talent and Culture Coordinator, you will undertake a dynamic role that encompasses the coordination of Talent and Culture duties. You will process day-to-day administration of the department in an accurate and timely manner.

You are a Canva super star, using your creative side to promote our team's activities and events. You have a proactive approach and are always looking at elevating our team members experience. 

This role reports directly to the Director of Talent & Culture. It is a part-time role, working two days per week. 

About the opportunity

Join our Xplor Education Vertical as Onboarding Specialist in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into the Onboarding Team Lead, you’ll help new customers get their business optimally set up on the platform, trained on its use, and ensuring their journey is as easy and simple as possible. Some of the other responsibilities you’ll have:

• Manage post-sales process for customers using strong product knowledge, relationship-building, and project management skills 
• Act as a trusted advisor for new and existing customers by guiding them through the implementation and adoption of the full Xplor product suite 
• Collaborate with the Account Executives (Sales) during the customer’s transition to the post-sales team 
• Ensure a smooth transition from Onboarding to Support once the service is live. 
• Work with the data team to migrate data across from other systems during the initial onboarding 
• Project management of the customer's schedule and onboarding timeline according to launch 
• Provide technical guidance to help customers use the system successfully 
• Provide customer training through the onboarding process and maintain training documentation  
• Proactive outreach to assigned customers regarding any known product issues or updates 

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home.

What’s in it for you

• Development, development, development: Not just development specific to our systems and processes, but holistic growth of you as a professional, setting your future up for success.
• Opportunity: It’s no secret, we have great tenure at Leidos and there’s a reason for that. You can progress up through the Talent Acquisition stream, across into another HR department or jump into our project delivery teams, you’ve got options based on where you want to take your career.
• Life Days: We’re high performers and recognise that every now and then it’s important to take a day and smell the roses. With our life day program, you get access to an additional 12 days of leave per year, on top of your standard 4 weeks annual.

So, what are you getting into?

Your primary role as the TA Coordinator is to work with the TA Advisors and Leads to ensure the team is supported, and the backend operations are running as efficiently and effectively as possible.

What makes this role unique is that you’re not siloed into sending offers day after day, and you’re not spread so thin that you’re unable to get any meaningful work done. Our business is just the right size for you to gain a great breadth of experience, while ensuring there’s a level of job satisfaction at the end of each day.

A typical day in the life of a Talent Acquisition Coordinator at Leidos:

• Screening candidates and booking in interviews
• Ensuring candidates receive regular, timely communication and the Applicant Tracking System (ATS) is updated in real time
• Coordinating background checks
• Supporting the on boarding of new team members via our onboarding tool Enboarder
• Monitoring and updating posting to job boards & social media
• Continuously improving processes and ways of working to increase efficiencies
• Referral Program Coordination and Promotion
• Working in the back end of our recruitment systems to update as required
• Opportunity to get involved in end to end recruitment supporting entry level roles.

You will also have the opportunity to support/run exciting projects. We will tell you all about them when we meet you.

Our client, a leading provider of corporate trust, custodial, fund administration, and financial intermediary services, is seeking an experienced IT Director to lead and oversee their technology operations. In this critical leadership role, you will be responsible for driving the company’s IT strategy, ensuring robust infrastructure, and supporting their modern, commercial, and independent fund services platform.

Key Responsibilities:

• Strategic Leadership: Develop and implement the IT strategy in alignment with the company’s business goals. Lead the IT department in planning and executing technology roadmaps to support the efficiency and regulatory compliance of the platform.
• Infrastructure Management: Oversee the management of IT infrastructure across offices in Melbourne, Sydney, and Singapore, ensuring optimal performance, security, and scalability. Lead initiatives to upgrade and modernize systems as needed to maintain the company’s reputation for operational excellence.
• Digital Transformation: Drive digital transformation projects that enhance operational efficiency and support the development of practical, client-focused solutions. Collaborate with cross-functional teams to integrate advanced technology solutions into business processes.
• Team Leadership: Manage and mentor a team of IT professionals, fostering a culture of innovation and continuous improvement. Ensure the team has the skills and resources needed to deliver high-quality IT services in a non-aligned, unconflicted environment.
• Budget & Vendor Management: Develop and manage the IT budget, ensuring cost-effective technology investments. Oversee relationships with external vendors and service providers to ensure quality and value for the company’s clients.
• Risk Management: Identify and mitigate IT risks, ensuring business continuity and data security. Implement policies and practices to protect company assets and maintain compliance with relevant regulations.

Qualifications:

• Proven experience as an IT Director or in a similar senior IT leadership role.
• Strong understanding of IT infrastructure, systems management, and digital transformation.
• Excellent leadership and team management skills.
• Ability to align technology strategies with business objectives in a highly regulated environment.
• Experience with budgeting and vendor management.
• Strong problem-solving and decision-making abilities.
• Excellent communication skills, with the ability to engage with stakeholders at all levels.

We recognize that diverse perspectives fuel innovation. Studies show that women and people of color are less likely to apply for positions unless they meet every qualification. At our company, we value diversity and inclusivity, and we encourage you to apply even if you don't meet every requirement. You might be the ideal candidate for this or other opportunities.

To discover more roles, please visit www.growtalent.com.au.

The Talent Acquisition Lead will be responsible for supporting a group of unique brands under MedHealth's Rehabilitation and Return to Work division including WorkFocus Australia, SIS Rehab, Total Workfit Solutions, Benchmark and Kairros.

With locations nationally this role offers the ability to work from anywhere in Australia.

The Talent Acquisition Lead is responsible for the implementation and delivery of talent acquisition strategies and will lead and develop a team of talent acquisition advisors to deliver best in market candidate experiences. As the Lead, you value data and strive to continuously leverage digitalization, improve performance metrics and build value-added internal stakeholder relationships.

Supported by digitalization tools delivering efficiencies to remove the burden of administration, you enjoy contributing of external trends, workforce planning. candidate sourcing strategy innovation, talent pooling and hiring leader training to ensure the business is recruiting best fit candidates in a timely, cost effective and professional manner.

Our Talent Acquisition Leaders lead from the front through the hands on delivery of end to end recruitment activities while supporting the Talent Acquisition Manager to deliver key talent initiatives including international campaigns, careers events and D&I.

Our business is growing (fast), which means new roles are popping up regularly. If you're interested in working with CreditorWatch one day, feel free to submit your application to our Talent Pool using this job ad and and we will reach out down the track when a suitable role becomes available

Our business is growing (fast), which means new roles are popping up regularly. If you're interested in working with CreditorWatch one day, feel free to submit your application to our Talent Pool using this job ad and and we will reach out down the track when a suitable role becomes available