A remarkable opportunity awaits for a Front Office Manager to join the prestigious team at Sofitel Brisbane Central. As the welcoming face of our luxury hotel, you will oversee front office operations, ensuring seamless daily processes and delivering unparalleled guest experiences that reflect Sofitel’s commitment to excellence.

• Oversee and manage all front office operations, including reception, concierge, and reservations
• Lead, train, and motivate the front office team to deliver outstanding customer service
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and analyse key performance indicators to optimise front office operations
• Ensure compliance with hotel policies, procedures, and industry standards
• Manage front office budgets and financial reports
• Implement and maintain efficient check-in and check-out procedures
• Stay updated on local events and attractions to provide guests with relevant information

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

We are currently on the look out for hospitality superstars to join the GYG Mirrabooka opening team!

As the Assistant Restaurant Manager, you’ll be responsible for supporting the daily management of the restaurant. You will be leading the team through busy service periods, crew training, proactively improving guest experience, and supporting inventory and financial management as required.

We appreciate experience comes in many shapes and sizes, what we mean specifically is:

• Experience leading a team within a busy, high volume hospitality environment
• Experience delivering exceptional customer service
• Exceptional communication skills
• Passion for inspiring, leading and developing your team

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

• Exceptional company culture
• Career growth – Australia and internationally
• Opportunity to become a franchisee
• Quarterly bonus scheme
• Free uniform

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we’ve been OBSESSED with food, bringing the incredible energy of Mexican culture to Australians across the country during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients.

Ready to join the family? Apply now to start the conversation.

Overview of role

An exciting opportunity to join the Marketing Team has become available within the National Buying department of ALDI Stores, based in Minchinbury. This is a permanent full time opportunity. 

As an Executive Manager (Customer Insights and Strategy), you will be responsible in supporting the success of ALDI marketing and business strategies through the use of data, to drive strategic decision making.

Key responsibilities: 

• Oversee and manage ALDI’s market research, analytics and insights program
• Act as the central ‘knowledge hub’ for all market research and customer insights within ALDI to support strategic decision making
• Coordinate consumer focused quantitative and qualitative research projects
• Recommend and drive strategic improvements to the ALDI business
• Deliver and present consistent, accurate and timely reports to the business
• Encourage stakeholder awareness/engagement regarding customer-centric decision making

And the best part? Every single day at ALDI, you'll know you're making a difference, supporting our mission to help everyday Australians live richer lives for less.

We are seeking an experienced Events Marketing Manager to own Procore’s APAC focused event marketing strategy, management and execution. This role will work on, amplifying our brand and developing the sales pipeline through event marketing projects in APAC.

As an Events Marketing Manager, you’ll be responsible for working with our internal teams, industry organisations, and external vendors to define and deliver event programs that drive pipeline and revenue and offer creative experiences to boost our brand profile. You would be responsible for organising and managing our presence at trade shows, our own-hosted client events, internal events and webinars. You will need exceptional leadership and communication skills, a deep understanding of both in-person and virtual event marketing strategy and operations, and validated experience executing best-in-class owned and third party events. 

You will work closely with key stakeholder teams, inclusive of the Growth & Integrated Marketing Team, Sales and Customer Success. This position will play a pivotal role in lead generation associated with events and must ensure marketing materials and execution aligns with the company’s branding and business objectives.

This opportunity requires an individual with excellent organisation and planning skills who thrives in a fast-growing, high energy, technology-focused environment that demands and rewards leadership, initiative, resourcefulness and individual contribution. 

This position reports into the Sr. Director of Growth & Integrated Marketing and is based in our Sydney office. 

What you’ll do:

• Develop the strategy and execution plans for the right event at the right time based on Procore’s ICP and segment based strategy. 
• Lead the strategic planning of annual third party tradeshows, in partnership with Demand Generation and Campaign Marketing Teams, ensuring alignment with key business objectives and with other stakeholders throughout the organisation 
• Partner and collaborate with the performance, branding, campaigns and web marketing teams around event promotion.
• Manage the event marketing budget and track ROI to fully realise, understand and communicate the impact of event marketing on Procore’s business and lead the measurement and reporting strategy of all events
• Lead and execute internal company-wide events, as necessary 
• Manage external vendor relationships, including overseeing the vendor selection process, negotiating budgets and managing contracts 
• Organise and manage the marketing events calendar
• Willingness and excitement to travel approximately 20-30%.

What you'll bring:

• 12+ years of event management and planning experience, including experience working in a SaaS or B2B technology company.
• Ability to think strategically as it pertains to targeting the ICP via events - both digital and physical, with commercial acumen and understanding of ROI
• Solid understanding of event marketing, management and logistics and history of program development and execution is preferred but can also perform tactical duties as required.
• Effective communicator - both verbal and written - with strong interpersonal skills.
• Experience managing and delivering against multiple projects simultaneously in a very fast-moving environment.
• Creative and innovative with an ‘out of the box’ mindset.
• Self-motivated, proactive contributor.
• Extremely organised with great attention to detail.

Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, leading teams, and creating a meeting place in their communities.

• Grow a successful business: drive sales leveraging your business acumen, efficiency and problem solving skills

• Our store leaders act like owners. They run their store as though it belongs to them - from developing their team, managing daily operations, creating connections to owning the financial performance

• Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams

• This role is a 'hands on' and develops your leadership experience, coaching skills, coffee passion and business acumen

• Our Managers delight and uplift customers through a human connection, engaging with customers and staff and leading by example

About You

• Previous experience in store leadership roles ideally within the retail or hospitality industries

• Exposure to managing store operations and driving financial success

• Previous exposure to rostering, P&L reports and budgets

• An ability to develop teams and evoke a positive and fun working environment 

Our Partner Promise & Benefits

• Fully paid training program with ongoing 1:1 mentoring and a tailored career pathway

• Participate in our Store Leaders Incentive/Bonus Program

• Receive free coffee, discounts on shift and at all of our Starbucks Australia stores

• Enjoy the security of a permanent role with good work-life balance, a rotating roster and flexibility

• Develop your leadership skills - opportunities to open new stores or become a management trainer

• Grow and develop your passion for coffee - become a coffee master!

• Weekend & Public Holiday allowances!

Join us

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Inspire with every cup. Explore our opportunities and learn more about becoming a partner. Apply now! 

Next steps will involve uploading your CV and filling in your details. Following this, you will receive an email from Sapia.ai inviting you to complete a written chat interview.