GVRC on Behalf of Royal Nut Company


Position: Client Account Manager
Salary: $75,000 to 80,000 plus 11.5% super
Hours: 38 hours
Mode: Full time
Location: 19 Rocco Drive, Scoresby, VIC 3179
Experience required: Minimum 2 years’ experience in relevant roles

About Royal Nut Company:

Royal Nut Company is a leading supplier of premium nuts, dried fruits, seeds, and related products, serving over 1500 wholesale clients across various industries. Our mission is to provide high-quality products with exceptional customer service. We are seeking a motivated and experienced Client Account Manager to join our dynamic team and manage key client relationships to support the growth and success of our business.

Tasks and responsibilities included but not limited to

• Develop and maintain strong relationships with wholesale clients to ensure ongoing satisfaction and loyalty.
• Liaise with clients to address queries, resolve issues, and ensure timely delivery of products.
• Act as the main point of contact for client inquiries and feedback.
• Oversee the customer service team to ensure operational efficiency and high standards of service delivery within a call centre environment.
• Provide leadership, direction, and feedback to team members, motivating them to meet service objectives.
• Plan and implement after-sales services to follow up on customer satisfaction, monitor the performance of purchased goods, and suggest improvements to services.
• Develop, review, and update customer relations policies, programs, and procedures to align with company goals.
• Ensure compliance with company standards and improve processes to enhance customer service efficiency.
• Assist with recruitment, training, and performance management of staff within the customer service team.
• Foster a collaborative and positive work environment, encouraging ongoing staff development and engagement.
• Work closely with sales, operations, and logistics teams to ensure that client orders are processed and fulfilled efficiently.
• Collaborate with internal departments to respond to customer needs, including order customization, special requests, and issue resolution.
• Identify opportunities for upselling and cross-selling to existing clients to drive sales growth.
• Monitor client accounts and provide regular reports on performance, potential issues, and growth opportunities.
• Collect and analyze customer feedback to identify areas for improvement in products and services.
• Implement strategies to enhance the overall customer experience and adapt to changing customer expectations.

Qualifications:
• At least 2 years of proven experience in account management, customer service, or a similar role within the wholesale or FMCG industry

Other skills and requirements:
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work collaboratively across departments and manage multiple client accounts effectively.
• Strong organizational skills and attention to detail.

Email your resume at @ [email protected]

Since here at  Platypus Shoes  we have made it our business to deck out every single person who walks through our doors with the freshest footwear from all the biggest brands. But we reckon life goes beyond shoes. We believe its what you do in them that truly counts. So stay out late. Wake up early. Walk there, run back. Stand tall and be a champion in a crowd of Naysayers. Were for the ones that dance harder, sing louder and dont care what anyone else thinks. This is your story. Play Life Loud. 
Platypus Shoes  is a part of the Accent Group which is the largest footwear group with over 850 stores, 34 brands and 30 online platforms including;  Glue Store, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, Merrell, Timberland, Stylerunner, Hoka, UGG, Saucony, &




... Click here to view more detail / apply for Platypus Store Manager ? Surfers Paradise

Job No:
Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Adelaide, Melbourne - Inner Suburbs & CBD
Permanent Full Time
IT
Pay Band 5












Brisbane (preferable), Sydney, Melbourne or Adelaide

Join an Enterprise Change team made up of highly experienced Change practitioners
Collaborative and customer focussed, supportive team culture
Cutting edge Technology and Infrastructure platforms

Were never just satisfied with how things are because we know how things could be. And its our expert Technology team who forge ahead every day to make those what ifs a reality.
Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a




... Click here to view more detail / apply for Organisational Change Manager ? Infrastructure Platform

School of Electrical Engineering and Computer Science ? Faculty of EAIT
Full-time (100%), permanent position
Base salary will be in the range $98, - $107, 17% Superannuation (HEW Level 7)
Based at our St Lucia Campus

About This Opportunity 
This is an exciting opportunity as we are seeking a Manager, Academic Programs and Student Support. Your responsibilities in this position are to ensure an efficient management of the School's academic and student administration team and processes which will enhance the School's ability to meet its key objectives in the areas of teaching and learning.
Key responsibilities will include:

Lead the academic programs and student support team, managing staff performance, development, workload distribution, and annual performance appraisals.
Coordinate the implementation of University and Faculty policies, procedures, and academic directives, ensuring timely and accurate completion of tasks.
Oversee
... Click here to view more detail / apply for Manager, Academic Program and Student Support

Clinigen is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely, on time and wherever they are needed in the world.

We are currently 1,100 people headquartered in the UK with global offices in the US, EU, JAPAC and South Africa.  Clinigen has grown rapidly since it began in 2010 and is positioned well for an exciting future of continued expansion. To sustain our growth, we have an exciting opportunity for a motivated, driven and ambitious Specialist Sales Representative to be part of our highly successful global team.

The Role:

As our newly appointed National Key Account Manager for our Haematology and Oncology portfolio, you will have responsibility to actively manage your sales territory, key customer relationships and activities, support marketing activities, identify customer trends and opportunities, to achieve/ exceed territory sales targets. 

Key Accountabilities:

• Meeting/Exceeding Sales Territory Targets
• Strategic Territory Planning and Management
• Data Analytics, Budget Control, Forecasting and Reporting
• Customer Relationship Management
• Team Collaboration
• Knowledge and Compliance
• Administration

Key Responsibilities:

On a day to day basis, this role will see you responsible for:

• Meet/exceed sales and growth targets and deliver budgeted revenue.
• Engage with HCP’S, Clinical Nurses, and Nurse practitioners in Key Hospitals through face-to-face appointments, Department and MDT meetings to provide disease and product education/awareness.
• Attend industry conferences of relevant therapeutic areas to expand knowledge and communicate key findings to the greater team.
• Develop annual strategic territory action plan and strategy for assigned products, revised quarterly.
• Identify and engage with KOL’s to achieve advocacy.
• Secondary focus on pharmacy channel and support to ensure sales success.
• Follow through on customer commitments and requests promptly.
• Meet or exceed agreed reach and frequency targets with key HCPs.
• Monitor key financial areas including the recording of monthly sales and expenditure.
• Maintain knowledge and understanding of therapy area to transfer into reasonable strategies and support future activities.
• Use strong technical knowledge and sales skills to build confidence in our brand.
• Contribute to strong cross functional relationships, specifically; Finance, Customer Service, Regulatory, Quality, Medical and Distribution to support the execution of set objectives.

• Demonstrated track record of success within Haematology and/or Oncology sales or key account management, with a national focus advantageous
• Tertiary qualification in science, health or business fields
• Completion of Medicines Australia Continuing Education Program
• Demonstrated local experience as a Hospital Specialist Representative/Key Account Manager with specialty medicines focus.
• Demonstrated stakeholder engagement and relationship building skills
• A proven record in business planning with demonstrable sales success
• Highly organised with an ability to self-motivate and work autonomously.
• Current driver’s license and reliable vehicle

Interested? we would love to hear from you, please apply today for immediate consideration.

In return, we can offer you: 

• Competitive base salary with car allowance
• Generous commission structure
• Opportunity to support the launch of a new product
• Ongoing professional development 

Who We Are





Stramit is Australias leading vertically integrated steel manufacturer and total steel building material solutions provider Part of the Fletcher Building Group employing 14,900 people across New Zealand, Australia and the South Pacific. Our connected purpose is focused on improving the world around us through smart thinking, simply delivered providing our customers real value.




The Role


We are seeking a leader who is passionate and driven and delivers exceptional results through strong people development and engagement.





The role oversees night shift operations and provides leadership as well as fostering continuous improvement in loading and manufacturing efficiencies, all while maintaining a strong customer focus and is based in Crestmead QLD.





Your role is crucial in driving Zero Harm, supporting change, accountability, and problem-solving to achieve outstanding




... Click here to view more detail / apply for Night Shift Manager

About the job  
Due to stable growth, we are currently looking for experienced Site Manager to support our Gold Coast team.
About you 

You have previous experience as a commercial Site Manager, successfully delivering projects from commencement to completion. Ideally you will have experience in multi residential, high-rise projects.
You have an appreciation for complex high-end builds and want to lead a large site team to deliver this type of product.
You build strong relationships with all on site and create a culture that motivates productivity.
You possess leadership skills that drive programme and bring out the best in your team and subbies.
You are extremely safety and quality aware and ensure the highest safety and quality standards on site for the team and subbies.
You operate a clean and organised site and understand this is key to success.

... Click here to view more detail / apply for Senior Site Manager

SENIOR MANAGER | INNER CITY | $200K SUPER

EXCEPTIONAL XERO BASED ACCOUNTING FIRM
HIGH QUALITY CLIENT BASE
GENUINE PROGRESSION TO EQUITY
$200K SUPER PARTNERSHIP PROGRESSION

FIRM
This represents a very rare opportunity with an outstanding accounting firm based in the Inner City Suburbs of Brisbane. This firm is going from strength to strength and provide services in the areas of tax compliance, tax advisory, bookkeeping and virtual CFO services.
POSITION
Due to strong growth, the position of Senior Manager has been created. The successful candidate will be given responsibility over their own portfolio of clients. There will also be management responsibilities over a high performing team. There will also be the opportunity to conduct new business development and attend networking events.
There is a genuine path to partnership for the right person. ... Click here to view more detail / apply for SENIOR MANAGER | INNER CITY | $200K SUPER

Your new company
A leading and crucial state government organisation in Brisbane's CBD is seeking a Manager for the Legal Administrative Support team. This is a permanent role and is level A05, paying up to $109,698 plus super.
Your new role
Established many years ago to service the needs of Queenslanders all throughout the state, whilst being headquartered in Brisbane, this crucial government organisation helps all those who call Queensland home.
As the Manager of Legal Administrative Support, your role will involve leading and coordinating the Legal Administrative Support team. You will provide direction and leadership to ensure the team meets both current and future legal secretarial and administrative support needs. This will enable the business area to effectively handle service demands and challenges.
What you'll need to succeed
For this role you will need experience across the following:

Experience in a similar role
Stakeholder engagement
People management skills
Clear communication skills (written and oral)
Full Australian working rights What you need to do now

If you are interested in this role, click 'apply now' or email an up-to-date resume to [email protected].
If this role isn't quite right for you, but you are looking for a new position, please do not hesitate to get in touch.
Please click here to apply.

The Role
We are seeking a dynamic and results-oriented Business Development Manager to drive business development initiatives and expand market presence in infrastructure projects. This pivotal role will shape the future workflow pipeline and ensure sustainable growth for our client.
Key Responsibilities:


Strategically manage and forecast the company?s future workflow pipeline.
Drive business development initiatives to maximise sales growth and contribute to targets.
Focus on business development specifically for infrastructure projects on a national level.
Oversee and nurture existing client relationships to ensure satisfaction and retention.
Collaborate closely with managers to achieve growth targets aligned with company strategy.
Lead the preparation and submission of tenders for various local, state, and federal government projects.
Qualifications:


Proven experience in business development, preferably in the surveying or town planning sectors.
Strong understanding of the infrastructure development landscape in Australia.

... Click here to view more detail / apply for Business Development Manager

Full-time (1.0 FTE), Ongoing Position
Salary: $114,788 superannuation
Location: Dandenong

Chisholm is seeking an experienced and student-focused Education Manager for our Engineering - Mechanical team.
BELONGING AND INCLUSION
Chisholm is resolutely diverse and supports applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility, to ensure we can attract the best candidates and accommodate individual needs and working arrangements, even in ways we have not thought of. Our merit-based recruitment practices are founded on building diversity by fostering an inclusive, flexible, and equitable workplace. 
ABOUT THE ROLE
As an Education Manager, Engineering - Mechanical, your key responsibilities include-

Coordinate and delegate tasks to the team to deliver operational outcomes including Teacher Performance, timetabling, resource allocation, teacher loads and student progress
Lead and manage teachers,

... Click here to view more detail / apply for Education Manager (Mechanical)

Do you have as much energy as a 7-Eleven Coffee? And as cool as a Slurpee? Well then, it's time for you to freshen up your career in a leadership role at 7-Eleven!




We are on the look-out for a Corporate Store Manager to join the team in our Dunsborough store.


Running the store as if it is your own business, you will :  



Delight your customers with service and store standards






Recruit, coach and develop your own store team
Contribute to a safe and positive store environment
Drive store success with KPIs, targets and financial performance



What does it take to be a 7-Eleven store leader?  





Strong communication (both written and verbal)
Willingness to seek






... Click here to view more detail / apply for Corporate Store Manager ? Dunsborough

We are looking for an experienced Sales Manager in Australia to join our international B2B brand RateHawk, develop our business and make the travel world better together!

Job Responsibilities

• Actively promote our international project in Australia;
• Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory;
• Sign-up new partners and provide them with extended training of our system;
• Initiate an API deals with the potential and existing partners;
• Build and maintain a strong, long-lasting relationship with new partners;
• Prepare, execute, and manage the commercial deals with the partners including the execution of required document flow and technical setup;
• Account clients until the first purchase is made;
• Control of compliance with commercial conditions by partners including the payment flow;
• Provide market & competitive environment analysis;
• Provide comprehensive reporting.

• Relevant experience. Ideally, 2-5 years experience in the travel industry and excellent knowledge of the country`s travel market; specialized in sales management or business development of B2B travel companies;
• Language knowledge. Fluent in English, other languages as a plus;
• Competence in API technology deals;
• Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer;
• Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
• International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
• Readiness for business trips. 40 – 50% of working time might be required for market visits.

• Competitive salary;
• Career growth opportunities and a corporate culture that encourages professional development;
• Complex and innovative product;
• Young and ambitious team of professionals;
• Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
• Flexible timetable — we don’t require you to be online at 09:00 sharp. You can start work at a time that suits you;
• Corporate discounts on hotels and other services.

The SEE Way
SEE Group is a family-built company with over 35 years of experience in delivering excellence across civil construction, mining, and infrastructure. At SEE Group, we don?t just build projects?we build careers. 

Be part of a down-to-earth, supportive team that values diversity and inclusion
Benefit from career growth and tailored development opportunities
Enjoy personalised rewards and recognition for your hard work
Work on impactful projects that shape communities
Collaborate with passionate people who bring a 'boots & all' attitude to everything they do

About the Role
Are you an experienced estimating professional with a passion for leading high-performing teams and driving business growth? We are looking for an Estimating Manager to join our expanding team at SEE Civil. In this senior role, you will lead our estimating department through the entire bid process, playing a pivotal role in securing ... Click here to view more detail / apply for Estimating Manager

Talent Acquisition Specialist
Job no: Work type: Full Time Location: Brisbane - South, Gold Coast



Flexibility that works for you: Options to work from home on select days




A Clear Pathway: Take advantage of career growth and development opportunities




Join a Global Leader with Purpose: A team that Values sustainability and Innovation



Visy is powering the circular economy, closing the loop between packaging, remanufacturing and recycling.  Over 75 years, we've grown to 7,000 employees and 150 global operations. We believe materials are not recycled until theyve been made into new products. We are using recycled content to power Australia and New Zealands food and beverage packaging industry.  


What you'll do 


As part of our Talent Acquisition project team, youll


... Click here to view more detail / apply for Talent Acquisition Specialist

Were looking for a peopleguru; think Gandhi meets Oprah.#justkidding, we know youre so much more; although occasional peacemaker and professional problem-solver is certainly part of the job, and we guarantee everyone will want to talk to you!
A magnet for happiness, you authenticallygetpeople. You drive and thrive on meaningful connections. Its why TFE Hotels literallygets people returning time and again for staycations where people come first. Period.
As Duty Manager at Vibe Hotel Gold Coast, youre pitch perfect when it comes to understanding and exceeding guest expectations - whether staging a TED Talk, leading the search party for a lost teddy or welcoming VIPs. Of course, in your book, that means every person who walks through our doors, from all walks of life your team of go-getters included.
You stand out from the herd as a natural-born leader. You listen and learn (your middle name

... Click here to view more detail / apply for Duty Manager

Who We Are





Stramit is Australias leading vertically integrated steel manufacturer and total steel building material solutions provider Part of the Fletcher Building Group employing 14,900 people across New Zealand, Australia and the South Pacific. Our connected purpose is focused on improving the world around us through smart thinking, simply delivered providing our customers real value.




The Role


We are seeking a leader who is passionate and driven and delivers exceptional results through strong people development and engagement.





The role oversees night shift operations and provides leadership as well as fostering continuous improvement in loading and manufacturing efficiencies, all while maintaining a strong customer focus and is based in Crestmead QLD.





Your role is crucial in driving Zero Harm, supporting change, accountability, and problem-solving to achieve outstanding




... Click here to view more detail / apply for Night Shift Manager

Are you detail-oriented and have a knack for accuracy? We are seeking a reliable Data Entry Clerk to join our team. This entry-level position is ideal for individuals with strong typing skills and a keen eye for detail.

Key Responsibilities:

Input data into computer systems accurately and efficiently
Verify data for completeness and accuracy
Maintain data files and records
Assist with data cleaning and validation processes

To be successful in this role, you will need:

Excellent typing speed and accuracy
Strong attention to detail and ability to follow instructions
Proficiency in data entry software and applications
Ability to work independently and meet deadlines
No previous experience is required. We provide on-the-job training and support to help you develop your data entry skills.

To apply, please submit your resume and cover letter!

The Yiros Shop is a family owned and operated business that pays homage to traditional Greek street food by adding a new yet authentic modern twist.
The Yiros Shop has quickly become one of Queensland?s most favourite Fast Food Restaurants serving traditional Greek Yiros filled with delicious tastes and flavours, snack-boxes, salads and delicious Greek desserts. Our stores have a fun, chilled out atmosphere for our customers and cater for 50/50 eat-in and takeaway.
The Yiros Shop currently has 16 locations stretching across Brisbane, Moreton Bay region and the Gold Coast region with more locations opening all the time!!
Looking for an experienced Restaurant Manager to join our store in Berrinba.
Expected Salary $ depend on experience and availability.
The Job involves:

Opening and closing the store including weekends.
Supervising and management employees including juniors
Training and Development of all staff
... Click here to view more detail / apply for Restaurant Manager Berrinba

Posted: 22/10/


21/11/

Job Type: Full Time

Location: QLD - Brisbane CBD

Job Category: Retail & Consumer Products / Management - Department/Assistant,Retail & Consumer Products / Management - Store


M.J. Bale holds a prominent position as Australias premier provider of sophisticated menswear, crafting garments of unparalleled quality for gentlemen of discernment. Our commitment to authenticity, integrity, provenance, and character permeates every aspect of our operation, from our devoted team to the cherished products beloved by our clientele.

Job Description

We're on the lookout for an Assistant Store Manager for our Wintergarden Brisbane Store, someone who can inspire our customers to live life with joy and confidence. We're seeking a dedicated, ambitious, and people-oriented individual to partner with the Store Manager in overseeing all aspects of retail store operations.

... Click here to view more detail / apply for 2IC ? Assistant Store Business Manager ? Wintergarden

Posted: 22/10/


21/11/

Job Type: Full Time

Location: QLD - Brisbane CBD

Job Category: Retail & Consumer Products / Management - Area/Multi-site,Retail & Consumer Products / Management - Store


M.J. Bale holds the position as Australias premier gentlemens clothier, dedicated to producing garments of integrity for men of distinction. Our core values of authenticity, integrity, provenance, and character form the cornerstone of our identity, permeating every aspect of our operations, from our passionate team members to the exceptional products we offer, cherished by our loyal customers.

Job Description

We are looking for our new Cluster Business Manager to oversee and optimise our M.J. Bale operations at Wintergarden Brisbane. This role will be pivotal in driving efficiency, building and maintaining a high-performing team and increasing our overall performance within

... Click here to view more detail / apply for Cluster Business Manager ? QLD City Region

25th October,

A rare opportunity has arisen for a seasoned Manager to lead this high performing YHA property. YHA Brisbane City isnt just a property; it's a vibrant community where you can:



Meet People from Around the World: Connect with travellers from diverse cultures and backgrounds.
Develop Your Skills: Gain valuable experience in hospitality, customer service, and team management.
Travel the World: Enjoy exclusive discounts on accommodation and travel with YHA.
Work in a Dynamic Environment: Be part of a fast-paced and exciting industry.
Make a Difference: Contribute to sustainable tourism and positive social impact.



Situated in the heart of Brisbane, YHA Brisbane City is within walking distance of the city's top attractions, including the iconic Story Bridge, South Bank Parklands, and the vibrant Queen Street Mall.   



YHA is committed to offering affordable, sustainable, and community-focused

... Click here to view more detail / apply for Manager ? YHA Brisbane Central

21st October,
Join Us as the Manager of Long Day Care at Catholic Early EdCare! Are you an enthusiastic leader eager to shape the future of early education? Do you thrive on developing dedicated teams and fostering nurturing environments where children can flourish? If so, we invite you to apply for this transformative role! Location: South Brisbane Opportunity: Lead a Newly Acquired Service within Our Growing Organisation In this exciting position, you will lead a dedicated team of up to 100 professionals, across a multi-level site. You will ensure we provide a safe, loving, and enriching environment for children and their families. As the Manager, your leadership will not only shape our new service but also make a lasting impact on the community. Key Responsibilities:

Cultivate a Safety-First Culture: Lead by example, ensuring compliance with safeguarding and health regulations.
Deliver High-Quality Educational Practice: Foster meaningful

... Click here to view more detail / apply for Centre Manager

21st October,
Join Us as the Manager of Long Day Care at Catholic Early EdCare! Are you an enthusiastic leader eager to shape the future of early education? Do you thrive on developing dedicated teams and fostering nurturing environments where children can flourish? If so, we invite you to apply for this transformative role! Location: South Brisbane Opportunity: Lead a Newly Acquired Service within Our Growing Organisation In this exciting position, you will lead a dedicated team of up to 100 professionals, across a multi-level site. You will ensure we provide a safe, loving, and enriching environment for children and their families. As the Manager, your leadership will not only shape our new service but also make a lasting impact on the community. Key Responsibilities:

Cultivate a Safety-First Culture: Lead by example, ensuring compliance with safeguarding and health regulations.
Deliver High-Quality Educational Practice: Foster meaningful

... Click here to view more detail / apply for Centre Manager

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane.

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $73,359.00 - $77,000.00 ???????(gross)
FOM, Operations & Housekeeping Manager Annual Base Salary Range - $73,359.00 - $85,000