• Permanent, Part-time 22.8 hours per week
• $81,672.54 per annum (pro rata) plus Superannuation
• Join the Inclusion and Service Planning Team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

We are looking for a Playgroup Support Officer who will oversee establishing and maintaining community playgroups within Hume City Council (HCC).
This rewarding opportunity exists for an enthusiastic and innovative person to work as part of the HCC Playgroup team.

What you’ll be doing:

• To initiate, establish and maintain community playgroups within Hume City Council (HCC) to address local community needs.
• To act as a key contact to community members and local providers to access a range of information about playgroups and other early years programs and events.
• Support the establishment of community playgroups with a focus on early childhood development.
• Respect, respond to, and promote the flexibility of playgroups responsive to individual group, family, and child needs.
• Actively engage relevant stakeholders to promote the importance of Playgroups and to establish connection between various early years services.
• Support parents and families to find and access a playgroup that meet the individual needs of the family.
• Maintain accurate records of support given to community groups and individual families to support engagement.
• Create and maintain Memorandum of Understandings (MOU’s) between community playgroups, the PSO role and facilities where playgroups are held that clearly outline the rights and responsibilities of each partner.
• Develop and actively promote a collaborative network with community-based playgroup facilitators and other support services for the purpose of identifying and delivering professional development opportunities.
• To support activities related to the wider Inclusion and Service Planning team by participating in Best Start, Central Registration, PSFO and Playgroup initiatives.

The skills and experience you’ll bring to the role:

• Knowledge of and expertise in issues related to the needs of families and young children.
• Demonstrated ability in working with families in a community setting, specifically children 0-6 years.
• Understanding of the function of the position including relevant policies, regulations and precedents including Child Safe Standards.
• Knowledge of and expertise in working with CALD communities.
• Ability to identify family needs and expectations and respond accordingly.
• Demonstrated ability to develop collaborative relationships and partnerships with community and key stakeholders.
• Ability to communicate effectively and gain co-operation, both verbally and in written form with team members and key stakeholders and with families from diverse backgrounds and cultures.
• Relevant experience in working with families and young children and facilitating parenting programs.
• Experience in organising and leading children's events and activities will be well regarded.

Required Certifications & Qualifications:

• Appropriate tertiary qualifications in social science, early childhood services or social work. 
• Current driver’s licence.

For any enquiries, please contact Tania Ellul [email protected] To apply for this position please click on the “Apply” button below.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. #LI-Hybrid

• Permanent, Full-time
• $75,252.28 per annum plus Superannuation
• The role will be base at Broadmeadows Community Hub

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

To provide a high level of general office administration tasks that supports the Broadmeadows Community Centre Leader.

What you’ll be doing:

• Manage appropriate systems to ensure effective and efficient day-to-day administration including general correspondence, purchasing, document management, collation of data and reports.
• Administer the Centre’s booking system, including point of contact enquiries, including the maintenance of and adherence to the booking system and administration of accounting processes.
• Ensure effective and efficient day-to-day operation of the Broadmeadows Community Hub as per the Operations Manual.
• Ensure the centre is maintained and well presented to a high standard and any maintenance and cleaning issues are dealt with promptly through liaison with the Council’s Facilities Management Team.
• Help promote and support the participation of a wide range of users including tenants in the facility and Council programs through collaborative approaches and maintenance of day-to-day facility operational functions.
• Assist the community by providing accurate information and advice about Council services in a polite, friendly, and professional manner.
• Assist with the setting and packing up of the hire spaces in accordance with the needs of the user groups.

The skills and experience you’ll bring to the role:

• Knowledge and/or proficiency in the use of facility booking and administration systems within a community setting.
• Proficiency in the application of standard office administration and clerical procedures and practices.
• Commitment to quality customer service provision and the ability to follow through all enquiries effectively and efficiently.
• Good interpersonal skills and proven ability to communicate effectively and gain co-operation and assistance from customers and colleagues, particularly in a multicultural setting. 
• Ability to work as a member of a team committed to providing efficient and quality customer service.
• Excellent verbal and written communication skills and demonstrated ability to gain cooperation and assistance from customers and colleagues.

Required Certifications & Qualifications: 

• A nationally recognised Certificate in a related discipline (Administration or Customer Service) or relevant experience.
• Current driver’s licence.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. #LI-Hybrid

What you get to do in this role

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

This support engineer's SME team is the User Experience Team.

Qualifications

Technical skills that will lead to your success

• Bachelors or higher in Computer Information Systems or equivalent experience in a related field
• Strong experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML.
• Strong experience with AngularJS and GraphQL
• Strong experience working in Java or similar backend programming language
• Experience and understanding of Object Oriented Design
• Experience with relational databases such as MySQL, Oracle
• Working knowledge of the components in a web applications stack
• Familiarity with Linux, UNIX or other OS 
• Basic knowledge and understanding of Network terminology. 
• 5+ years providing customer facing technical support (Web based products or e-commerce preferred)
• Must have Bachelor's degree in Computer Science or related field (or equivalent degree and experience)

Desirable Skills and Experience 

• Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros/Widgets)
• ServiceNow Certifications.
• Experience providing SaaS support 

Why ServiceNow

ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus. 

Professionals we hire will be trained and mentored in the technologies mentioned above as appropriate by our senior staff and will work to support a growing base of customers globally.

We have a generous earning potential and the opportunity to expand your role in the company as we grow.

Work-life balance and well-being are our topmost priorities.

We offer flexible work arrangements. 

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.

• Bring your passion and feel the energy 
• Work in an ever changing space with plenty of growth
• Work within an award winning organisation

Functional Analyst - Gaming (slot machines) responsible for engaging with stakeholder groups to design robust business solutions and support our Gaming team.  This role reports to the Solution Manager - Gaming and takes the responsibility to develop and maintain all key artifacts, policies, and processes across the Gaming landscape, ensuring regulatory and audit compliant, as well as understanding the core functional requirements fit to the Gaming tech stack.

This will be a Hybrid role.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Work closely with the Project team to ensure all documents and key artifacts are kept up to date, version controlled and both audit and regulatory-compliant.
• Provide application continuous improvement and deliver upgrades/projects/
• Proactively engage with stakeholder groups to understand business needs. Analyse and translate business needs into Gaming solutions and initiatives by managing components of initiatives/projects..
• Develop, review and govern functional specifications and documents that define the desired outcome of system enhancements/developments
• Assist with system testing, training, user acceptance and validation testing of solutions and production changes and upgrades to applications and systems
• Work with external vendors to provide the most effective and efficient solution to meet the business needs
• Maintain compliance to audit, application security, application roles design and segregation of duties findings

• Assist with governance and release of system changes to production

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

This role is part of the 24/7 IT operations team that performs a critical function in the monitoring of mission critical systems, responding to alerts, providing comprehensive level 1 customer support and working with technology partners, support teams and business stakeholders.  

The role requires participation in a continuous shift roster, including the provision of cover for team members taking annual or personal leave. 

Primary Accountabilities, Duties and Responsibilities:

• Providing 24/7 ‘eyes on glass’ monitoring of various AP+ systems and applications.

• Providing comprehensive 24/7 operational and incident management support to a diverse group of customers and internal stakeholders.

• Ensuring timely response to alerts, calls and emails and adherence to service levels and performance metrics.

• Undertaking the day to day support activities and complete tasks within defined service levels.

• Performing triage activities including prioritising service requests, incidents and problems, and escalating to appropriate support groups.

• Following documented procedures for effective and efficient resolution of incidents and problems.

• Performing change analysis and support activities as part of change enablement processes.

• Participating in post incident reviews and root cause analysis activities as part of problem management.

• Developing and maintaining a knowledge management database including relevant processes and procedures.

• Identifying opportunities to improve observability of system health and performance through analysis of alerts trends.

• Driving continual improvement through improving task workflows, processes and working towards automation.

We'd love to hear from you if have:

• Experience in a similar role in a continuous shift IT operations environment (24x7x365).

• Familiarity with Unix, PL/SQL, Java, Jboss application server.

• Understanding of cloud technology e.g. AWS, web services, Apigee API.

• Experience with the usage and configuration of monitoring tools (e.g. Splunk, Dynatrace).

• Experience with ITSM tools (e.g. ServiceNow, Jira, Confluence).

• Knowledge of payments processing environments is desirable (e.g. Connex switch, tokenisation, EMV 3DS, NPP).

• Experience with web and app support, batch processes, and data management.

What's Next:

We know applying for a role can be a nerve-wracking experience, so we endeavour to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.