Come shape the future of education with us.

We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.

Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents' garage.

Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 2,000 schools across Australia and beyond. We’re joined by over 200 members of the Compass team, delivering smart school management solutions around the world.

Here’s why we need you…

We are looking for an enthusiastic person to join our established AU Support team. At Compass, great support is at the heart of our market-leading customer service, and so you will be a key part of a dynamic and fast-growing team.

In this role there are opportunities for rapid progression and exposure to other parts of the organisation for the right candidate.

What you’ll do:

You will join the Compass AU Support function in our Perth Office, working with the Support Manager & Support Team Leads, to ensure that our schools are provided with the service they need to get the most out of the Compass platform.

Specifically, you will:

• Provide solutions to schools by responding to their requests and solving their problems as they arise.
• Manage communications through a range of channels - including live chat, emails, and phone calls.
• Work closely with the sales, product, and engineering teams to escalate customer inquiries as required.
• Draft and maintain knowledge base resources such as help articles and videos relating to all parts of the Compass platform.

About You

We are looking for people who have a passion for creativity and problem-solving. Our clients are constantly giving us new challenges to work through and resolve so excellent customer service skills are a must. We’re also looking for people who celebrate diversity and thrive in a collaborative environment.

You will also:

• Demonstrate a service-oriented approach to helping customers
• Be enthusiastic & motivated, with a positive attitude and good initiative
• Have strong verbal and written communication skills
• Have strong attention to detail and ability to see tasks through to conclusion

What’s in it for you?

• Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
• Flexible working culture - hybrid working environment
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support

It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.

Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• a valid Employee Working With Children Check
• a satisfactory National Police Check
• verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate

Perth, Australia Reference: 6471518 Awesome role, excellent career opportunity No roster, remote Based in Perth, Port Hedland, Geraldton We are looking for a multi-talented technician, qualified in one or more of the following areas or trades: Electrical Communications Instrumentation Mechanical Trade (with Electrical aptitude) So, if you have a background as an Auto Electrician, Instrument Technician or Heavy Vehicle Mechanic, we want to hear from you. We will look for your Cert III and above trade qualifications with your application.If you're looking for an opportunity to develop your skills further and to be the one at the helm of a high-functioning, industry-leading team, then here is your chance! We provide full training and support in our niche products.Welcome to CR Powered by Epiroc. With a global operations reach, our strategy is to be collaborative partners with the world's best miners, delivering innovative solutions and improved mining productivity to our customers around the world.About the roleAs Product Support Technician you will be dedicated to delivering quality outcomes in applying our instrumented technologies to key mining clients serviced from Perth, through the Pilara to Port Hedland. The role incorporates on-site installation, commissioning, maintenance, onsite and remote technical support for our products with a focus on the CR mining technology optimisation products. Mining technologies are a rapidly growing space in the global market.This role offers excellent career development opportunity for anyone who has technical experience, as mentioned above and is a very effective organiser and communicator. Full training for the products is provided. The role will be backed by a dedicated, office based, remote support team to provide expert technical knowledge for rapid issue resolution.Key responsibilities of this position include: Providing on-site installation and system commissioning for CR technology solutions, on mobile mining equipment, ensuring engineering requirements are met. Compliance with all internal and customer safety policies and procedures. Plan and conduct maintenance activities in a safe and effective manner. This includes troubleshooting, system inspections, performance testing, component replacement and clear communication of outcomes. Maintaining accurate records of work scheduled and completed. Presenting summary reports prepared by CR remote support team to production and maintenance staff. Providing training to site technical staff and operator on the use and function of systems. Collaborate with other CR teams to deliver a united experience for the customer. On offer at CR Powered by EpirocAt CR Powered by Epiroc, we value diversity and seek people with diverse backgrounds to join our team. We are committed to developing people and fostering an inclusive environment where individuals belong, feel their uniqueness is valued, and can reach their full potential.We believe in radical flexibility, limitless growth, supportive culture, and community impact. Our team enjoys hybrid work between home and the office, strong support for professional…

Click here to view more detail / apply for Product Support Technician - Perth, Port Hedland/Geraldton

About Us:Cactus Imaging are the leading large format print house in Australia and internationally recognised as one of the world’s leading digital printers. We are the main production house and facilitator for all oOh! Media print production since 2016. About the Opportunity:Ensure all jobs are accurately entered into the system with all of the required information for production and invoicing purposesMonitoring job progress from point of submission through to delivery to the client, ensuring speed to market and on time deliveryOffer helpful and informative customer service to current and prospective clientsAnswer phone calls and greet visitorsProvide an administrative arm to the sales business unitResponsible for job progress and timely delivery of production and dispatchLiaise with internal and external print, finishing, and shipping departmentsInvestigating and providing solutions to internal departments and clients for issues impacting current workAbout You:The ability to multi-task and handle high volumes of requests whilst maintaining excellent customer serviceExceptional attention to detailSound knowledge of the Microsoft Office suite, specifically Excel and PowerPointExcellent written and verbal communication skills.Strong administrative skillsCan work accurately and efficiently within tight deadlines.Excellent problem-solving skills and solutions-focused A well-rounded team player who knows how to have fun and get things doneA can do attitude. Our Benefits:  Best You - We strongly encourage our people to be their best selves and we have internal and external training plus structured and defined career paths, NGEN memberships, peer mentoring, team shadow opportunities Your leave, your way - purchase additional annual leave, inclusive paid parental leave policy that supports all parents and carers, paid wellbeing day, paid community service and volunteering leave days, swap a public holiday for a day of significance Support You – We have partnered with wellbeing market leader, Sonder, which provides our people and their immediate family, free human centric wellbeing and care support 24/7. We also provide discounted gym memberships, clothing apparel and discounted online wellbeing retailers  Celebrate You - Active Reward and Recognition Program for peer-to-peer kudos! If you’re curious, brave, and ready to leap into a career like no other, then apply now!  oOh! actively seeks to include and values the unique talents, perspectives, experiences, and contributions of all people, and is committed to equality, diversity, and inclusion. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We celebrate our uniqueness and know that our strength lies in our different background, ideas, and perspectives. As an equal opportunity employer, we strongly encourage applications from all peoples, all cultures and all gender identities from Australia and New Zealand. oOh! is committed to employing team members who align with our Values and who meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your suitability for a role including police / criminal background…

Click here to view more detail / apply for Client Services, Sales Support

Designation / Job title : Systems Analyst – 261112

Number of Positions : 10

Good to have skills :-
• D365 Retail
• Power Apps
• Power Automate

Detailed Job description :

D365-System Analyst
• 10+ years of experience in D365 Finance and SCM modules ( Products/Inventory/Warehouse/Costing /advance warehouse management ,Should be able to manage customer requirements/CR , configure the process and co-ordinate with team. Gathering Business requirements from the clientsAble to do the Functional analysis.
• Preparing Business Process documents
• Good analytical and communication skills. Should have done at least 6 successful implementations.
• Implementation/support experience in finance and retail domain will be added advantage.
• Should have below D365 certificates.
• MB-310,MB-330,MB-340 also having MB-700 will be added advantage.

Description/Duty Detail

As Systems Analyst Will be responsible for developing and integrating Operations Support Systems within ERP practice. This will involve development, testing, documentation and support services for ERP D365 Finance and Operations. System analyst will be involved in component development for ERP as may be specified by the functional / technical specifications by utilizing the appropriate protocol knowledge, programming and database skills. ERP and planning and implementing it. Managing testing tool and services in Microsoft Dynamics 365 using RSAT(Regression Suite automation tool).

Responsibilities:

1. Analyzing, designing and implementation of D365 ERP services and components.
2. Analyzing the system and process requirement for D365 Finance and SCM.
3. Implementing the Change requests as per Customer requirement.
4. Managing the platform updates, analysis and suggestion of new features in D365 ERP in various modules like General Ledger/AP/AR/Inventory/production.
5. Managing and supporting nearly 130 integrations with various external technologies.
6. Quality and risk management in the D365 ERP.
7. Taking ownership of the tasks assigned.
8. Doing Functional analysis and preparing Business Process documents.
9. Experience in managing customer requirements/CR , configure the process and co-ordinate with team.
10. Managing testing using testing tool for D365 ERP, tool to be used is RSAT (Regression Suite automation tool)
11. ERP workflow configuration and managing customization for related workflow.
12. Keep updating the knowledge artifacts for the team to review and utilize during further support and enhancement.
13. Regular communication with the customer’s personnel as required.
14. Testing of ERP services / Components.
15. Support of ERP Services / components Managing and configuring Power automate workflows.

Electronic Field Tech Support Functional area:  Service Onsite or Remote:  Onsite Primary Skills:  Read More...

Click here to view more detail / apply for Electronic Field Tech Support

Network Engineer - One year contract - Parramatta Location, Attractive Daily Rates (Citizen/PR) Your new company We are hiring for NSW government organisation for a Network Support Officer. The position is based at Parramatta/Sydney Olympic Park but with some field support in greater Sydney and NSW. The position is reporting to Manager-Network Engineering The Network Support Officer - provides technical advice and support on network matters, deploys data, voice, Teleconference/AV and wi-fi networks on sites; provides network operational support to monitor the networks, trouble shoot and solve network issues. The LAN/WAN equipment are primarily Cisco, integrated with Aruba wi-fi products for wireless LANs. In addition, the network supports remote connectivity from staff, vendors, and suppliers. Applications in use range from common Microsoft products to specialized front line applications and voice services. The successful candidate will be required to be available on-call for a week to provide after-hour support, this arrangement is rotated every 4-6 weeks depending on resource availability. Your new role Provide network operational support - incident handling, network monitoring, troubleshooting, configuring and change implementation to minimize down-time and loss of productivity. Provide technical advice and support on networks for projects incl. identifying cable faults, on-site equipment installation, configuration, testing/troubleshooting, commissioning, and network documentation. This role is largely office based and involves work during normal business hours. However, this role also provides on-call support after hours and involves travel to remote sites and working after office hours to meet project deadlines if required. T he officer will provide network support for:

Cisco router, switch, voice gateway, CUCM, phones, Teleconference/AV devices
Aruba wi-fi system/equipment e.g. controllers, wireless access points (WAP)
Network monitoring
Troubleshooting and resolving network issues, incl network hardware, firmware, software, configuration
Teleconference/AV and Collaboration System support (e.g. MS Teams)
Liaise with product resellers/vendors for equipment support and Telcos for carrier services (e.g. Telstra)
Identify cabling faults and liaise with approved cablers to rectify cabling faults

What you'll need to succeed

Experience in a similar role providing network support for a range of Cisco and Aruba network products, and Teleconference/AV systems, incl installation, configuration, testing/troubleshooting, and commissioning
Demonstrated detailed knowledge and experience across a range of network devices including configuration installation and troubleshooting
Experience with Aruba wireless networks and products such as controllers, access points etc.
Strong analytical, problem-solving, communication and project management skills.
NSW Driving License is mandatory.

What you'll get in return

Long-term Contract
Attractive Daily Rates
Great Work Environment

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Or Call +61 2 9249 2207 If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

Sales Support Merchandise Job req id:  12776 Read More...

Click here to view more detail / apply for Sales Support Merchandise

As a Support Technician, you will be a crucial part of our Mining Solutions Group, providing support for cutting-edge technology like Fleet Management Systems and high-precision machine guidance. Leveraging your Read More...

Click here to view more detail / apply for Support Technician – MiningBalcatta, WA

We are seeking a compassionate and dedicated Family Support Worker to join our team. As a Family Support Worker, you will play a vital role in supporting families facing challenges, such as parenting difficulties, domestic violence, or financial hardship. You will assist families in developing coping skills, accessing resources, and building resilience.

Responsibilities:

-Provide individual and family support services to families facing challenges
-Conduct assessments and develop comprehensive care plans
-Connect families with community resources, such as counseling, parenting programs, and financial assistance
-Provide advocacy and support for families navigating complex systems
-Collaborate with other professionals, such as social workers, psychologists, and child protection services
-Maintain accurate records and documentation of clients' progress and well-being

Qualifications:

-Compassionate and empathetic nature with a genuine desire to support families
-Excellent communication and interpersonal skills
-Ability to build rapport and trust with families from diverse backgrounds
-Strong problem-solving and crisis management skills
-Cultural awareness and sensitivity to diverse family structures and dynamics
-Ability to work independently and as part of a team
-Reliable, punctual, and committed to providing high-quality care

Benefits:

-Competitive salary and benefits package
-Full-time and part-time positions available
-Opportunity to make a positive impact on the lives of families
-Professional development and training opportunities
-Rewarding and fulfilling career in a supportive environment

To Apply:

Please submit your resume and cover letter.

About the role

We are seeking a compassionate and dedicated Residential Support Worker to join our team. As a Residential Support Worker, you will play a vital role in providing support and care to individuals with disabilities in a residential setting. You will be responsible for assisting with daily living activities, promoting independence, and ensuring the well-being of our residents.

No experience is necessary! We are committed to providing you with the training and support you need to be successful in this role.

Responsibilities:

-Provide personal care and assistance with daily living activities, such as bathing, dressing, and toileting
-Support individuals in developing and maintaining their independence
-Promote social interaction and engagement in community activities
-Monitor and report on the health and well-being of residents
-Work collaboratively with other team members to provide comprehensive care

We are looking for someone who:

-Is compassionate, caring, and has a genuine desire to help others
-Is patient, understanding, and respectful of individuals with disabilities
-Is a team player and is able to work effectively with others
-Is reliable, punctual, and has a strong work ethic
-Is committed to providing high-quality care

Benefits:

-Competitive salary and benefits package
-Full-time position with flexible scheduling
-Opportunity to make a positive impact in the lives of others
-Rewarding and fulfilling career

To apply:

Please submit your resume and cover letter.

North West Hospital and Health Service (NWHHS) unique locations friendly communities regional, rural and remote $$$ incentives What-s on offer? Fixed term temporary full-time role commencing 08/01/24-15/07/24, 76 hours per fortnight. Our HHS values professionalism, leadership Read More...

Click here to view more detail / apply for Senior Administration Support Officer, Queensland Health

Job Summary:

The System Support Analyst is responsible for providing support and guidance to our clients by answering their requests regarding both server-side and client-side applications and systems that will enable them to make a difference in their day-to-day operations and ultimately improve their delivery of patient care.

Supervisory Responsibilities:

 

• None

 

Duties/Responsibilities:

 

• Provide excellent System Support services:
• Respond to client problems (phone/tickets) and proactively monitor client’s installations;
• Prioritize your workload based on client’s SLA and transfer tickets to proper department when required;
• Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers;
• Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client’s problems;
• Perform database maintenance using SQL statements;
• Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows;

Job Summary:

The Applications System Analyst is responsible for delivering a range of technical services and expertise to Intelerad’s new and existing clients. This role participates in evaluating client needs and developing configurations that support business processes, testing and troubleshooting system setups, and facilitation and support of system go-lives. Ultimately, the Applications System Analyst will be responsible for ensuring that the product is operational and satisfies both client needs and the requirements of the sale.

Supervisory Responsibilities:

● None

Duties/Responsibilities:

● Ensure that all service level agreements (SLAs) are met and delivered according to specifications

● Log and document all incidents within a ticketing system and problems within ITSM system

● Analyze, diagnose root causes, known errors and resolve challenging issues relating to software applications, Windows OS, SQL Server databases and other related technologies

● Refer incidents to other parties when an incident is beyond your current skill-set

● Proactively monitor, document and fix problems or anomalies found at our clients’ installations

● Manage and exceed customers’ expectation by providing excellent service

● Ensure that all service level agreements (SLAs) are met and delivered according to Support specifications

● Versatility to rotation shift & pager scheduling ● Participate in sharing knowledge and publishing Knowledge articles

● Participate in any project deemed necessary by the organization

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The locations of our offices for these roles are based in Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth and Sydney. These roles are based in the customer or Datacom offices. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance.  If you are a Permanent Resident, please specify in your application as we may have other suitable opportunities available across our teams.

Please note that this role is expected to commence on 5 March 2024

What you’ll do

As a Desktop Support Engineer, you will be accountable for, but not limited to:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

 

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

 

Overall Purpose of the Role

Xodus is currently under-going a multi-year internal Operation System transformation, one that future proofs the organisation, aligns with our strategic vision, enhances our digital and data analytics capability and delivers companywide system efficiencies. As Xodus’ business expands and the world becomes more digitally connected, we will ensure our business operating system (XBOS) has the agility and resilience to meet our company’s needs.

In Q1 2024, Xodus be rolling out a new XBOS to the global business. The new system will enable core business functions such as Human Resources, Finances, Business Development and Customer Relationship Management, contracts management, opportunity / proposal / project management, and enterprise intelligence. The delivery and subsequent support and feature enhancement phases of the project require a motivated application support analyst to support the roll-out, maintenance and feature enhancements of the integrated systems.

Key Responsibilities

The role will report into the XBOS Product Owner as they will take decision-making accountability for the business operating system. The Application Support Analyst will work closely with IT & Cyber Security and Digital & Data to ensure compliance with infrastructure, governance and security requirements of the digital technology within the XBOS ecosystem. Supporting resources and services such as Data Science, Solution Architecture including Security, Software Development, Collaboration Architecture, etc will come from IT & Cybersecurity and Digital & Data teams.

Primary Duties

• Provide front-line support for tickets raised relating to the business operating system
• Responding to requests and incidents reported by users, aiming to resolve issues in line with agreed service levels providing advice and guidance to application end users.
• Monitoring application logs and error messages, escalating issues where appropriate.
• Executing small projects to make improvements and provide support for larger projects as required.
• Managing application configuration, user accounts and application support documentation.
• Work with the XBOS Product Owner to design and implement changes
• Produce reports and dashboards from business data for end users based on a variety of business needs
• Work with vendors of 3rd party applications within the XBOS ecosystem to coordinate updates, changes and bug fixes
• Work with IT and the Integration Architect(s) to implement updates to the XBOS solution
• Assist in documenting the evolution of the business operating system
• Assist with data ETL for business operating systems, including sensitive HR data
• Understand personal data protection principles and work in accordance with data privacy principles of the company

Supplemental Duties

• Embody our three core values of Trust, Responsibility and Excellence.
• Build strong collaborative relationships with the internal infrastructure and support teams.
• Ability to conduct a root cause analysis to determine the cause of an issue within a complex system.
• Understand integration methods between web based applications and integration middleware.

Skills, Behaviours & Experience

• 2+ years of application support experience.
• Proactive personality – able to work autonomously and as a team player with good prioritisation skills.
• Strong communicator – able to document clearly and share information with others.
• Strong database development and maintenance skills in SQL
• Experience in working with SharePoint (favourable)

Supplementary Job Requirements

Candidates must be eligible to work in Australia.

• Market competitive salary.
• Flexible & hybrid working.
• Life Insurance and Salary Continuance Insurance.
• Paid Parental Leave scheme.
• Growing business with career development opportunities.
• Mentoring from experienced leaders.
• Participate in in-house and external training programs.
• Employee Assistance Program
• Great office amenities in new CBD office near Elizabeth Quay Station.

Our Commitment to Diversity & Inclusion

Xodus is committed to promoting a diverse and inclusive culture whereby everyone has a strong sense of belonging and can be themselves at work. We believe diversity drives innovation and we continually work to grow our network of people to give us the chance to be the best company that we can. We promote the freedom to work flexibly by empowering people with the autonomy to choose where and when to work and providing them with the technology to be connected to colleagues.

Our Commitment to Wellbeing

Xodus is committed to providing a healthy working environment and strives to continuously improve the quality of working life of our employees, their families and others who work closing with us. We do this through the integration of wellbeing throughout all business activities, to create a working environment and culture that is compatible to the wellbeing of all our colleagues.

The application should include a cover letter outlining what skills you would bring to this role, along with your CV and confirmation of right to work in Australia. Applications close on the 18th December 2023.