We are looking for an Analyst to join our Pin Payments team in Melbourne. You will be responsible for managing underwriting our customer applications with a focus on analysis relevant to their Business Model, Credit Exposure and enhanced Financial Analysis.

This role is hands-on and highly cross-functional, requiring close collaboration with our key internal players (Business Development, Sales, Risk, Legal teams and Senior Management), and our high value merchants and partners.

• Evaluate business models and financial statements of prospective customers to determine our appetite to support their business

• Provide tailored credit risk recommendations that help manage our risk exposure while opening opportunities for growth

• Help manage our portfolio through developing and documenting an understanding of risk across industries and business models

• Ongoing development and refinement of our underwriting processes for assessing and onboarding customers

Welcome to Centorrino Technologies, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.

Our CEO Adam Centorrino is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.

Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.

What you’ll be doing

As part of the role, you will be responsible for providing local end user support for the customers' technology environment which encompasses a combination of Microsoft Windows Workstations, Apple Mac Devices, Chromebooks, Meeting Room Technology and Mobile Devices running both Android and iOS.

Responsibilities:

• Utilise your skills and passion for technology to solve technical issues on Windows, Apple Mac, Chromebooks, Android and iOS based devices supporting the operating systems, hardware and client side applications on these devices. Whilst we understand that you may not have had experience with all platforms, the successful candidate will be a fast learner who enjoys expanding their knowledge;
• Provide end users with training on how to better use their devices and assist them to learn something new;
• Be personable with end users developing a friendly bond with customers;
• Collaborate with your fellow colleagues to determine any processes which need improvement or can be handled more efficiently;
• Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one;
• Keeping IT Office neat and tidy;

Qualifications, Skills & Experience

• Experience in an IT Support Role;
• Know your way around a computer and in particular Windows;
• Intune knowledge;
• Basic Networking;
• A solid understanding of how computers and associated peripherals work together;
• A fast learner with a eagerness to learn more;
• A person that enjoys a fast paced environment and helping others;

The role is based at a client site in Melbourne CBD and is a full-time position.

Police Check and Working With Children Check Required.

Monday to Friday - Full Time with and early start onsite.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we offer cost-price tech discounts so you can stay up-to-date with the latest trends.

• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.

About your new job

This is a newly created IT Business Analyst position which will report to the Chief Technology Officer. We are open for someone on a Full-Time or 4 days a week arrangement. We offer a hybrid working environment with 2 days in the office and the remainder from home.The IT Business is responsible for establishing and maintaining user requirements for various systems. They actively identify opportunities and issues where IT solutions can enhance business operations or specific team functions.

Key responsibilities:

• Conduct user requirements analysis through workshops, data/process analysis, and systems evaluation for diverse IT projects.
• Document requirements, data/process models for utilization by subject matter experts, architects, developers, engineers, and external service providers.
• Coordinate user acceptance testing, including test script creation, test result analysis, as part of effective change management.
• Play a crucial role in system rollouts by aiding in the formulation of training plans and contributing to the development of training materials.

Join Visa: A Network Working for Everyone.

Managed Services is part of Visa’s advisory division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability.

In Australia, New Zealand and the South Pacific, Managed Services lead the efforts to help our clients deliver, execute, and implement strategic projects. Our team champions a solution-first mindset and Human Centric Design methodologies to design and deploy leading class customer engagement and portfolio optimisation solutions for our clients. We deliver on objectives from a shared value agenda, effectively becoming the trusted delivery team for our clients and partners. Managed Services is the fast-growing area of the Visa business where our people are the product – and the priority.

What a Performance Analyst does at Visa:

As a Performance Analyst, you will work cross-functionally with data analysts, product and distribution teams to shape the narrative around business performance across the customer lifecycle. You will be dedicated to one of our key issuing clients, helping them to better understand the correlation between marketing and sales performance through the funnel for Commercial Transact and Save products.  

In this role you will also:

• Determine the performance of campaigns driven via personalisation initiatives
• Analyse and provide insights on Voice of the Customer to inform customer experience uplift initiatives
• Align on the performance narrative with cross-functional teams to understand the success of growth initiatives
• Leverage data insights to help shape product forecasting across channels
• Build strong relationships with internal stakeholders and liaise with cross functional teams globally to create recommendations for the client
• Manage stakeholders across marketing, sales, product and data to deliver key insights and align on sales narratives
• Document processes, key learnings and best practices in artefacts that can be reused across the client’s business.

Why this is important to Visa

This role will support a strategic and multi-dimensional client in Australia as a member of a growing team at Visa. This role will help to build the Visa Managed Services business in market, a scaling space that is in high demand from our clients.

If you are a trailblazer willing to challenge the status quo, this is the role for you. We need a marketer willing to expand their skillset and develop muscle for designing and delivering marketing solutions for our client.

Key competencies

• Solution-mind set – Applying creative problem-solving techniques and championing a client-first approach to marketing when opportunities and challenges arise to meet specific business objectives
• Active Contributor to Team Success - Actively participating as a member of a team to move the team toward the completion of goals. Makes suggestions for achieving team goals or performing team functions; provides necessary assistance to remove obstacles to help the team accomplish its goals
• Business Translator – Translates complex challenges into well-defined marketing concepts, showcasing the impacts and implementation considerations to develop and deliver campaigns to market. Ability to ‘think like a customer’ and show empathy to their experience is essential
• High-Impact Communication - Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions
• Building Strategic Work Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).

What you will need to be successful:

• Experienced in business analysis and performance monitoring
• Motivated in delivering data-driven insights to cross-functional teams
• Experience in forecasting at the product, channel and campaign level
• Tech savvy, data led and knowledge of tools like Adobe reporting platforms
• Deep experience in managing complex projects and customer product portfolios 
• Superior problem-solving skills, with demonstrated intellectual and analytical rigor
• Strong team orientation with a collaborative, diplomatic, and flexible style; able to work effectively across multiple teams globally
• Excellent communication and presentation skills, including strong oral and written capabilities
• Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
• Strong marketing acumen, with experience in working on business requirement gathering, and customer journey flows and tight project management
• Excellent client engagement and relationship management skills with a collaborative approach to stakeholder management.