What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), reducing backlogs., increasing efficiency, and implementing/upholding change management, etc.
• Responsible for People Management, including hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
• Participate in and provide oversight to Change Management as it relates to Customer and Technical Support.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, Development, and Operations teams
• Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with internal and external customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. 
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage to the company’s and department’s vision, goals, mission and values.

• Work on large Identity projects as well as BAU IAM work
• Opportunity to work on greenfield projects
• Progress your IGA  career within leading industry fund 

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

As the Senior Identity Governance & Administration (IGA) Analyst, you will spearhead the support, administration, and management of the IGA platform and processes within Rest. Your role is pivotal, as you'll provide vital technical support and assistance for all IGA-related tasks and processes. This includes troubleshooting and resolving issues, facilitating identity provisioning and de-provisioning, and actively contributing to the continuous improvement of IGA policies, processes and systems

• Assist with the setup of auto provisioning and de-provisioning of user identities across various systems and applications.
• Oversee the timely and accurate setup of user accounts and access rights based on business requirements.
• Conduct periodic security assessments of selected Azure, AWS and other platform privileged accounts to ensure compliance with security policies and regulatory requirements.
• Assist with enabling applications single sign-on functionality via Entra ID.
• Coordinate with relevant teams for deactivation or removal of unnecessary accounts to reduce the attack surface.
• Administration and maintenance of the IGA platform.
• Monitor IGA system health and performance, and implement corrective actions as needed.
• Maintain accurate documentation of IGA processes, procedures, and configurations.
• Generate reports on access rights, user activities, and compliance metrics as required.
• Identify opportunities for process improvement and optimisation within the IGA framework.
• Collaborate with stakeholders to implement enhancements and streamline workflows.
• Participate in audits, assessments, and assurance activities.

• Work for leading Industry fund - ​​​​​​Sydney location 
• Work for one of Australia's largest asset owners 
• Hybrid working, blending workfrom home and office 

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support more than 1.9 million members, with around $70 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

• Conducting bottom up stock, business model and business strategy analysis to provide support to the relevant asset class head
• Providing bespoke research reports on topical issue. E.g. deep dive analysis on a particular market segment or theme
• Assist in the development of portfolio construction tools and insight
• Providing input into responding to ad-hoc internal and external stakeholder queries
• Providing general market commentaries for presentation to a range of investment forums
• Assist with the implementation of key investment decisions under the guidance of the relevant asset class head

What you get to do in this role:   

• Manage and resolve challenging issues for ServiceNow partners and customers.
• Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
• Gain an understanding of the ServiceNow platform and all core functionality.
• Analyze data with a view to isolate the potential cause of the issue.
• Involve others to accomplish personal and group goals.
•