The Game Changers: 

Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments ecosystem, for the collective benefit of Australian businesses, government and consumers.​ 

Our solutions include Australia’s domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It’s a new chapter with more possibilities.​ 

Life @ AP+: 

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life. 

We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it. 

The Role: 

We are seeking a Senior Infrastructure & Solutions Analyst who has robust infrastructure experience to join our Technology team. 

As the Senior Infrastructure & Solutions Analyst, you’ll be responsible for providing analytical support, assisting with technical solution design and co-ordination to support the evolution of the NPP real-time payments platform.   

We’re a relatively small organisation with a flat structure, so this role will be hands on. This will involve day-to-day collaboration of the NPP Technology Delivery, Engineering, Architecture, Data Platforms and other cross functional teams to support the ongoing capability development and strategic initiatives and ensure the smooth the day-to-day operational functioning of the infrastructure.  

The capabilities we’re seeking are: 

• Sound Technical Analysis experience (5+ years) preferably in a payments environment  

• Strong infrastructure and project delivery experience, including infrastructure projects or application migration. 

• Detailed understanding of any of the following: high availability and resilient solutions, cloud native solutions, data warehouse systems, event streaming system (e.g. Kafka), high-throughput systems, volumetric analysis and modelling. 

• NPP (or similar) knowledge at systems or operational level would be an advantage.  

• Influencing stakeholder attitudes, decisions, and actions for mutual benefit. 

What happens next: 

At AP+, we believe in the power of passion, pride, and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.  

If you’re ready to be a game changer, please submit your application & the Talent Acquisition team will endeavour to review and notify you of the outcome within the next two weeks. 
 
We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process. 

 AP+ are not partnering with Recruitment agencies for this role. 

Contentful’s Customer Support Engineers (f/m/d) are at the forefront of our efforts to assist customers who are building amazing websites, apps, and other digital experiences using cutting-edge technologies.

Working directly with our customers, our Customer Support Engineers help identify and research Contentful-related issues that users experience, and then troubleshoot and help resolve those issues.  By providing this assistance, and escalating issues when necessary to our Engineering team, our Customer Support Engineers give our customers confidence that their needs are represented and addressed. Many large customers rely on Contentful to power their public websites, mobile apps, and other mission-critical parts of their business; our Customer Support Engineers play a vital role in enabling their success in doing so.

• A spirited group from around the globe, we keep things light-hearted while also solving difficult customer situations and creating new internal processes
• Intellectual curiosity and interpersonal relationship skills are core to what we do; we seek to understand the “why” and not just the “what”
• We practice empathy and the art of anticipating customer needs

• Minimum 2 years previous experience with a direct contribution in Support and/or Customer-facing processes and tools like; a ticketing system, in-app chat, shift handover, on-call coverage, service level agreements, escalation process, and incident response
• Experience working with APIs and API-based SaaS integrations
• Software development exposure/troubleshooting experience in one or more of our supported languages (JavaScript, Java, Ruby, .Net, PHP, Python, Objective-C, or Swift)
• A good understanding of how web applications and mobile apps are built and work
• Confidence with common UNIX-like command-line tools
• A track record of getting things done in an environment that combines collaboration and individual responsibility
• Ability to read server logs and process them to aggregate/analyze data
• An understanding of Agile processes or experience working in an Agile/Scrum environment
• Strong problem-solving skills
• Ability to clearly explain concepts and produce example code that complements the explanation
• Customer-centered, high level of empathy, and cross-team collaboration mindset
• Results and outcome-oriented; team focused
• Experience with working with global teams, open to cultural and thought diversity
• Excellent English communication skills, both verbal and written

• Join an ambitious tech company reshaping the way people build digital experiences
• Healthcare packages and time off programs are available through TargetCW, or your contracting agency. 
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• A personal education budget to improve your skills and grow in your career 
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

#LI-SD2 #LI-REMOTE

As a Business Analyst within the Claims environment, you will provide strategic business analysis services that are critical to our success. Your primary focus will be to collaborate closely with stakeholders, gaining a deep understanding of our processes, services, and the broader context in which the Claims business operates. In this role, you will be instrumental in driving regulatory and strategic business initiatives within Claims.

Key Responsibilities:

• Business Analysis Excellence: Conduct detailed analyses to identify challenges, opportunities, and solutions that enhance our business.
• Project Leadership: Lead small to medium-sized projects, and support the Process Improvement and Automation Manager on more complex initiatives related to the Claims Strategic Roadmap.
• Stakeholder Engagement: Utilize your strong stakeholder management skills to deliver comprehensive business analysis services that drive value across the Claims Business Unit.

This role is part of the Claims Effectiveness team and works closely with multiple business units and IT teams to ensure the successful delivery of project benefits.

Join Our Team as a Software Support Engineer (SSE) 

Are you a problem solver who thrives on helping customers succeed? As a Software Support Engineer (SSE) on our growing team, you'll be at the forefront of assisting our customers with installing our software, deploying it to cloud-hosted environments, integrating it with their data sources, and upgrading to the latest versions. You'll work closely with customers, often via Zoom, to troubleshoot technical issues related to our software and their environments, including firewalls, third-party authentication, and general IT challenges. 

In this role, you'll be a valued member of our product development team, influencing the evolution of our products to enhance customer satisfaction and resolve common pain points. 

We're looking for someone who: 

• Loves solving problems: You're driven to find the true root cause of issues and won’t stop until it's resolved. 

• Communicates effectively: You're responsive, articulate, and ready to help customers even during off-hours when needed. 

• Has dual OS expertise: You're comfortable with both Linux and Windows and familiar with cloud environments like AWS or Azure. 

• Constantly improves: You're always looking for ways to better your craft, support your teammates, and innovate. 

• Pays attention to detail: You enjoy digging through logs to piece together clues and uncover the root cause. 

• Is patient and empathetic: You excel at supporting customers with care and understanding. 

• Learns quickly: You’re often the one suggesting new ideas and elevating the team’s standards. You know how to make your ideas heard while being a team player. 

• Is technically adept: You can deep dive into issues using tools like Task Manager, Process Explorer, Wireshark, and other Windows Sysinternal power tools, with a solid grasp of networking technologies like TCP/IP, HTTP(S), and Ethernet. 

• Can support the APAC region.  8 AM – 5 PM MYT – Can work other locations, but this is the base time to cover (Japan, Malaysia, Australia, and New Zealand as examples)  

• You have a bachelor's or associate degree in Computer Science, Information Technology, Information Systems, or a related field.  

• You’re open to periodic travel to work with customers on-site or attend meetups for some face-to-face time with your colleagues. 

• Experience with Linux and Windows, and familiarity with cloud environments like AWS or Azure. 

• Experience with using tools like Task Manager, Process Explorer, Wireshark, and other Windows Sysinternal power tools. 

• You know how to balance work with life, and you're looking for a role that respects that.  

• You’re excited about working with smart, passionate people in a scale-up environment with great investors and a bright future. 

If this sounds like you, we’d love to have you on board. Apply today and help us shape the future of our product and customer experience! 

• Financial Services - Join an Award-Winning Fund Provider 
• Awarded LinkedIn Top 5 Company 2024 to Work 
• 12 Month Fixed Term Contract
• Great Opportunity to Provide Insights into Current and Likely Future Behaviour of Rest’s Members and Employers 
• Role is Sydney Located with Hybrid Working - A Blend of Office and Home Based 

About Us 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job 

The Senior Analyst is part of the BI & Research stream of a broader Analytics & Research Team, supporting a spectrum of business stakeholders. The Senior Analyst provides insights into current and likely future behaviour of Rest’s members and employers by finding innovative connections through data mining, deep dive analysis, visualisation and data storytelling.

This role is embedded and will work day-to-day within a cross-functional Data and Insight product team.  Vision, roadmap and priorities for each team is set by a product owner.  Each team will contain the skills required to deliver working solutions to end-users (including, but not limited to, analysts, engineers, quality assurance, scrum master, etc).

Key Accountabilities/Responsibilities

• Designs, develops and implements analytical solutions to derive member insights as part of a cross-functional data and insights product team. As needed, this includes deployment of new analytical data models through sourcing, transforming and modelling necessary data.
• Works closely with business stakeholders to ensure analytical solutions meet needs, deliver insights and contribute to the development of business plans and strategies.
• Adheres to governance principles and guidelines, ensuring that solutions delivered are resilient, scalable, and consistent with Rest's existing framework and risk appetite.
• Performs in-depth analysis using SQL and other analytical tools (eg  Python, Github).
• Designs, builds and maintains Tableau dashboards to facilitate data-driven decision making and a self-serve analytic culture amongst stakeholders at Rest. Provides training and support in Tableau navigation, usage and interpretation to stakeholders as needed.
• Contributes to the development of the practice of insights, analytics and visualisation at Rest via a range of forums.

The Cyber Security Analyst will be a part of the security operations team (SOC) aspiring to detect, hunt and respond to cyber security threats to Nine. This role will be a great fit for a blue teamer with understanding and interest in red team tactics and techniques, someone with an analyst mindset who wants to be actively involved in threat hunting, threat intelligence management and investigations using automation, data analysis and curiosity.

This is a hands-on role in a flexible working environment in a small but high functioning and diverse team.  The role  involves detection engineering, incident response, threat hunting and will be interacting with a broad set of business units. Hence, communication skills, problem solving and day to day learning are a big part of it. There is opportunity for involvement in a wide variety of cyber transformational work, training and upskilling.

Responsibilities 

• Investigation and analysis of alerts, advisories and incidents

• Attack surface mapping, critical vulnerability triage and impact analysis

• Curation, enrichment and correlation of indicators, creating actionable intel and managing their lifecycle

• Detection engineering, development and improvement of detection signature base across the SOC toolset

• Data and attack based threat hunting

• Reporting on threat intel, metrics and publishing internal advisories 

• Automation of investigation, incident response and threat intel workflows

• Security Operations tooling management, configuration and operations

• Rotational on call roster