Join Our Team as a Software Support Engineer (SSE) 

Are you a problem solver who thrives on helping customers succeed? As a Software Support Engineer (SSE) on our growing team, you'll be at the forefront of assisting our customers with installing our software, deploying it to cloud-hosted environments, integrating it with their data sources, and upgrading to the latest versions. You'll work closely with customers, often via Zoom, to troubleshoot technical issues related to our software and their environments, including firewalls, third-party authentication, and general IT challenges. 

In this role, you'll be a valued member of our product development team, influencing the evolution of our products to enhance customer satisfaction and resolve common pain points. 

We're looking for someone who: 

• Loves solving problems: You're driven to find the true root cause of issues and won’t stop until it's resolved. 

• Communicates effectively: You're responsive, articulate, and ready to help customers even during off-hours when needed. 

• Has dual OS expertise: You're comfortable with both Linux and Windows and familiar with cloud environments like AWS or Azure. 

• Constantly improves: You're always looking for ways to better your craft, support your teammates, and innovate. 

• Pays attention to detail: You enjoy digging through logs to piece together clues and uncover the root cause. 

• Is patient and empathetic: You excel at supporting customers with care and understanding. 

• Learns quickly: You’re often the one suggesting new ideas and elevating the team’s standards. You know how to make your ideas heard while being a team player. 

• Is technically adept: You can deep dive into issues using tools like Task Manager, Process Explorer, Wireshark, and other Windows Sysinternal power tools, with a solid grasp of networking technologies like TCP/IP, HTTP(S), and Ethernet. 

• Can support the APAC region.  8 AM – 5 PM MYT – Can work other locations, but this is the base time to cover (Japan, Malaysia, Australia, and New Zealand as examples)  

• You have a bachelor's or associate degree in Computer Science, Information Technology, Information Systems, or a related field.  

• You’re open to periodic travel to work with customers on-site or attend meetups for some face-to-face time with your colleagues. 

• Experience with Linux and Windows, and familiarity with cloud environments like AWS or Azure. 

• Experience with using tools like Task Manager, Process Explorer, Wireshark, and other Windows Sysinternal power tools. 

• You know how to balance work with life, and you're looking for a role that respects that.  

• You’re excited about working with smart, passionate people in a scale-up environment with great investors and a bright future. 

If this sounds like you, we’d love to have you on board. Apply today and help us shape the future of our product and customer experience! 

• Financial Services - Join an Award-Winning Fund Provider 
• Awarded LinkedIn Top 5 Company 2024 to Work 
• 12 Month Fixed Term Contract
• Great Opportunity to Provide Insights into Current and Likely Future Behaviour of Rest’s Members and Employers 
• Role is Sydney Located with Hybrid Working - A Blend of Office and Home Based 

About Us 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job 

The Senior Analyst is part of the BI & Research stream of a broader Analytics & Research Team, supporting a spectrum of business stakeholders. The Senior Analyst provides insights into current and likely future behaviour of Rest’s members and employers by finding innovative connections through data mining, deep dive analysis, visualisation and data storytelling.

This role is embedded and will work day-to-day within a cross-functional Data and Insight product team.  Vision, roadmap and priorities for each team is set by a product owner.  Each team will contain the skills required to deliver working solutions to end-users (including, but not limited to, analysts, engineers, quality assurance, scrum master, etc).

Key Accountabilities/Responsibilities

• Designs, develops and implements analytical solutions to derive member insights as part of a cross-functional data and insights product team. As needed, this includes deployment of new analytical data models through sourcing, transforming and modelling necessary data.
• Works closely with business stakeholders to ensure analytical solutions meet needs, deliver insights and contribute to the development of business plans and strategies.
• Adheres to governance principles and guidelines, ensuring that solutions delivered are resilient, scalable, and consistent with Rest's existing framework and risk appetite.
• Performs in-depth analysis using SQL and other analytical tools (eg  Python, Github).
• Designs, builds and maintains Tableau dashboards to facilitate data-driven decision making and a self-serve analytic culture amongst stakeholders at Rest. Provides training and support in Tableau navigation, usage and interpretation to stakeholders as needed.
• Contributes to the development of the practice of insights, analytics and visualisation at Rest via a range of forums.

The Cyber Security Analyst will be a part of the security operations team (SOC) aspiring to detect, hunt and respond to cyber security threats to Nine. This role will be a great fit for a blue teamer with understanding and interest in red team tactics and techniques, someone with an analyst mindset who wants to be actively involved in threat hunting, threat intelligence management and investigations using automation, data analysis and curiosity.

This is a hands-on role in a flexible working environment in a small but high functioning and diverse team.  The role  involves detection engineering, incident response, threat hunting and will be interacting with a broad set of business units. Hence, communication skills, problem solving and day to day learning are a big part of it. There is opportunity for involvement in a wide variety of cyber transformational work, training and upskilling.

Responsibilities 

• Investigation and analysis of alerts, advisories and incidents

• Attack surface mapping, critical vulnerability triage and impact analysis

• Curation, enrichment and correlation of indicators, creating actionable intel and managing their lifecycle

• Detection engineering, development and improvement of detection signature base across the SOC toolset

• Data and attack based threat hunting

• Reporting on threat intel, metrics and publishing internal advisories 

• Automation of investigation, incident response and threat intel workflows

• Security Operations tooling management, configuration and operations

• Rotational on call roster