The roles could be located at the clients CDB offices located across a number of capital cities including; Brisbane, Melbourne, Canberra, Adelaide. Please indicate your preference when submitting your application.

SYSTEM ANALYST

 MUST HAVE A MINIMUM OF 5+ YEARS EXPERIENCE IN AUSTRALIA AND MEET ALL OF THE REQUIREMENTS OF SUPPORTING ROLE CRITERIA’S

• Is responsible for the design and configuration of new functional solutions, and for the ongoing operational support of ICT solutions.
• They are also responsible for designing and optimising enterprise-wide deployment of ICT technology solutions. 
• Senior System Analysts require an understanding of ICT product offerings and their interoperability with other components as well as a high level understanding of interface technology. 
• The System Analyst works under the limited direction of senior staff. 
• They exercise both initiative and judgement in the interpretation of policy, and in the application of practices and procedures. 
• Decision making is dependent on judgement, skills and knowledge. 
• The System Analyst manages and organises their own work in the context of competing priorities, including contributing to business planning, changes in workplace practices and business improvement strategies.
• The System Analyst may manage a team.

Duties for SYSTEM ANALYST may include some or all of the following:

• Manage and support a team including managing performance, attendance and health and wellbeing
• Manage a small team including setting local priorities, managing resources, and assisting with the development of work plans
• Monitor workloads to ensure business goals are achieved
• Develop staff capability through coaching, mentoring and training
• Perform high-level analysis and evaluation of business processes and requirements and propose and create solution specifications for projects
• Conduct technical / application assessments for projects and consider feasibility, effort and risks
• define, plan, document and architect the design of solutions
• create conceptual and logical business solution design (i.e. blueprint, solution design documents) and implement solutions to meet business requirements
• participate in project reviews, create and implement action plans to bring escalated projects back on track.

SENIOR SYSTEM ANALYST  

MUST HAVE A MINIMUM OF 7+ YEARS EXPERIENCE IN AUSTRALIA AND MEET ALL OF THE REQUIREMENTS OF SUPPORTING ROLE CRITERIA’S

• Is responsible for the successful planning and implementation of ICT solutions to support the overall business goals and objectives of the functional area. 
• Senior System Analysts are responsible for engaging and liaising with the business areas and customers to articulate process improvements and problem resolutions. 
• The Senior System Analyst exercises a considerable degree of independence, with decision-making substantially dependent on their high-level judgement and consideration of wider agency implications, with work being performed under the general guidance of senior staff. 
• In performing a leadership role, the Senior System Analyst drives innovation, changes in workplace practices and organises work in the context of competing priorities and strategic direction.

Duties for SENIOR SYSTEM ANALYST may include some or all of the following: 

• lead and support operations of the team, including monitoring business performance, setting priorities and managing resources and workflow
• lead and manage staff, including overseeing the management of performance, attendance and health and wellbeing
• develop staff capability through coaching, mentoring and succession planning to increase performance, engagement and retention
• oversee the development and implementation of the ICT solution
• highlight and identify gaps in existing functionality
• highlight and identify functional interdependencies undertake and contribute to business management, strategic planning and workforce planning 
•  assist with the management of finances, contracts, procurement, resources and expenditure within area of responsibility ensure project deliverables and milestones are met on time and within budget
• manage team contribution to costing process
• report on the achievement of business outcomes, key performance indicators and quality assurance to manage overall performance

Mandatory Criteria

• Demonstrated experience working in both multi-disciplinary agile and waterfall team environments
• Demonstrate experience as a lead System Analyst on a high profile and complex IT project
• Developing and documenting system specifications and modelling in consultation with technical experts e.g. UML and BPMN
• Assisting the Team developing computer systems and undertaking specialist activities and provide associated advice.
• Experience working with SAP CRM or ABAP would be highly desirable

Weighted Criteria

• Drive and participate in ICT analysis and design
• Demonstrate experience in examining long-term business requirements, suggest alternative plans and strategies and report on their feasibility and architectural issues
• Design and build user interface prototypes, mock-ups and wireframes
• Good verbal and written communication skills
• Experience within an Australian Federal Government setting
• Must be able work full time and at the client site
• Candidates must reside full time in greater Brisbane or Melbourne  

Security Clearance:

• Australian Citizen
• Personnel must hold or be eligible to obtain a Baseline  Security Clearance.

About Us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

The Role

We have an exciting opportunities for L2 Service Desk and Onsite Engineers to join our Melbourne and Sydney Teams! 

The Melbourne role will be based in Abbotsford and will also require travel between customer sites which are both located within Metro and regional VIC as well as phone based support work within our Abbotsford office.

The Sydney role will be based in Alexandria and will also require travel between customer sites which are both located within Metro and regional NSW as well as phone based support work within our Alexandria office. 

The successful candidates will have previous MSP experience and provide Onsite and remote Incident resolution and fulfilment of onsite desktop activities and ensure the smooth operation of IT services for our customers.

Duties include assisting remote resolver teams with activities that require physical presence, creating knowledgebase articles and process documents, reducing the volume of incidents by identifying and eliminating root cause through pro-active problem management process.  

You will also assist the projects team with deployment of new infrastructure (desk and server side) and acting as the key technical representative of bA managed services. Setup new PC’s, phones, and mobile devices as per customers' existing documented processes and carry out the Software installation of preapproved desk side software.  

2+ years of experience working within a Service Desk or Field Services role.  

Basic understanding of IT Infrastructure with some experience including networking technologies such as routers and switches (switching, routing, VLAN, WLAN, WAN, TCP/IP, Radius, VPN).  

2+ years Active Directory, DNS, DHCP and group policy experience  

2+ years experience working with a ticket management system.  

Qualifications

A valid Driver's Licence and your own transport

IT degree or Diploma

Valid Microsoft

VMWare, CISCO and ITIL certification desired but not essential.

blue APACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Regular social events and an awesome culture – work with a team of experts in their field
• Health Insurance discount with Medibank
• Discounts on 1000’s of products
• Novated leasing available for all employees
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blue APACHE are subject to Police Clearance Checks.

L1 - L2 Helpdesk Support technician – Hybrid – Melbourne

H&L POS is growing, and we have a new opportunity in Melbourne for an L1/L2 Helpdesk Support Technician to join our Support Team. Members of the Support Team assist our clients in their day-to-day needs and provide them with high levels of professional service.  

About H&L 

H&L is a hospitality technology company providing our clients with industry-leading Point Of Sale and inventory management tools to work and improve their business. H&L has been at the forefront of technology in the hospitality and food and beverage industry for over 30 years. Our clients range from small bars and restaurants to multinational organisations.  

With a commitment to delivering cutting-edge technology and exceptional service, we empower businesses to enhance customer experiences and streamline operations.

H&L POS is currently providing a point-of-sale solution to over 2500 clients across Australia. Leading in the pub sector with large accounts such as ALH, Rockpool, AVC, Solotel, and much more. H&L POS has been the leading provider of point-of-sale and inventory management solutions to the hospitality and food and beverage industry for over 30 years and is embarking on a new era of product growth, building a new generation of POS (Point of Sale) and Inventory Management software solutions. The intuitive and customer-centric approach behind our innovative products is why so many venues choose H&L, and why many of our customers are multi-award winners. Our goal is to build on our reputation and be the very best at providing in-house developed software to the growing food & beverage market. While at H&L, we're regarded as a leading systems developer, and we're first and foremost hospitality people.

The candidate can be anywhere within commutable distance of our office in Melbourne, working in a hybrid work model!

Our Support Team offers 

• Flexible hybrid working from home arrangements
• Training on our software, integrations, and hardware
• Quarterly KPI Bonuses

What does the role look like:

• Supporting clients with their operational hardware (Workstations, Touchscreens, Printers, etc) and software problems (H&Ls own Sysnet, Windows, third party, etc)
• Use your troubleshooting skills to quickly and correctly identify problems, potential solutions, and perform escalations
• Ensuring clients are satisfied with the resolutions you’ll provide them
• Conducting client procedural support and training 
• Recognising potential new or expansion revenue opportunities 
• Supporting other H&L staff
• Efficiently and accurately logging tickets through our ticketing system

About You:

• Excellent problem-solving skills
• A drive for great customer experience
• Thorough knowledge of Windows Operating Systems
• Great organisational skills
• General networking understanding
• Good understanding of desktop and web-based applications
• Good understanding of printer hardware and drivers
• Computer security concept and applications (Firewalls and Antivirus)
• Basic to intermediate SQL Server knowledge

• Hospitality and/or Point Of Sale experience (H&L POS software)
• Call Centre or Technical Support experience
• Experience using TeamSupport or other ticketing tools
• Excellent written and communication skills
• Ability to work under pressure
• The ability to work both in a team and autonomously when working remotely
• Eagerness to learn
• Fluent in English, both written and verbal, is essential
• Legally authorised to work in Australia

Join us at H&L and be part of a dynamic team dedicated to revolutionizing the Point of Sales experience for businesses across Australia.

If you are passionate about sales, technology, and making a significant impact, we would love to hear from you. 

For information about H&L POS, please visit our website at https://hlpos.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies! 

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.