Position Details

• Multiple positions available I 1x Continuing I 1x Fixed term I Full-time

• Higher Education Office Level 6 | $86,737 - $92,481 p.a.

• Location: Bedford Park / Kaurna Country

• View Position Description

About the Marketing and Student Recruitment team 

The Marketing and Student Recruitment team is evolving in 2024 with exciting new opportunities situated across our vibrant Bedford Park campus and our new state-of-the-art Flinders City Campus at Festival Plaza.

Fuelled by our growth ambitions we are seeking talented team members to help us provide a best-in-class customer experience to our future students.

So, if you want to be part of a team that has big ambitions and is responsible for developing and implementing customer experience strategies and initiatives then please read on!

About the Role

Are you interested in guiding the next generation to embark on their study journey at Flinders University? Join the vibrant and supportive Student Recruitment Team who strive to make a difference for our future students!

As a Prospective Student Advisor, you will use your practical understanding of community liaison, recruitment, and marketing to inspire and engage an audience interested in pursuing foundation studies, undergraduate or postgraduate studies at Flinders University. In this multi-faceted position, you will also manage the lead generation, nurture and conversion of prospective students while coordinating a range of community outreach activities with external organisations, such as schools, to achieve Domestic Student targets.

The Prospective Student Advisor will be responsible for:

• Responding to inquiries from prospective students regarding career options, pathways, course and entry requirements.

• Undertaking project work to plan, develop and coordinate new and continuing initiatives to assist in the recruitment of students.

• Coordinating and participating in domestic student recruitment and career events such as School Visits, Expos, Careers Fairs and University Open Days.

About You

With your well-developed sales-orientated approach to customer service, you will drive engagement and increase interest in study pathways at Flinders University by supporting students from initial inquiry.  Your excellent interpersonal, communication and presentation skills will be the key to your success as you demonstrate your ability to liaise with stakeholders and prospective students at various levels.

The successful Prospective Student Advisor, will also demonstrate:

• Knowledge of the University’s entry requirements and the SATAC application process.

• High level computing skills and experience in the use of a computerised student information system.

Life at Flinders

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders?

• 17% Superannuation + salary packaging options

• Flexible working arrangements

• Wide range of professional development activities and services

• We embrace diversity and promote equity and inclusion for all students and staff

• Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).

Our Commitment to Reconciliation and Indigenous Employment

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

Prescribed Conditions for Employment

• A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.

• Please note that you may be required to provide evidence that you are up to date with COVID-19 vaccinations, in line with the Flinders University COVID-19 Vaccination Policy

• In addition, it is a requirement of this position that the incumbent maintain a current Working With Children Check which is satisfactory to the University in accordance with the Child Safety (Prohibited Persons) Act 2016 (SA).

• A current Class C Driver’s Licence.

Please note: Some out-of-hours work (evenings and weekends) will be required.  Due to the nature of the position opportunities for leave may be limited at some times between December to March and June to September.  Intra and Interstate travel may be required.

How to Apply and Information

• You are required to submit Suitability Statement of no more than 3 pages, addressing the Key Position Capabilities of the position description.

• For more information regarding this position, please contact Jarrad Benson

• Please see here for our Reconciliation Action Plan

• Please see here for our Indigenous Workforce Strategy

Please note, late applications and applications sent via agencies will not be accepted.

Certification

Applications to be submitted before 10.00pm:

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.

We have an opportunity to join our client Intake team, playing a key role in setting up participants & matching them with the right support workers.

As a first point of contact for new participants, the Intake Coordinator is responsible for managing intake enquiries from the initial service request through to setup, allocation, and handover to one of our Relationship Managers

Reporting to the Intake Lead, you will ensure that participants have the best possible experience as they come on board with Hearth.

Responsibilities will include

• Acting as a first point of contact for service requests and intake enquiries
• Providing accurate information and excellent customer service in a timely manner
• Initial assessment of service requests and our capacity to meet them
• Organising and conducting initial home visits alongside a Relationship Manager
• Liaising with participants, family members, support coordinators, and other stakeholders
• Collecting information and documentation to understand service requirements
• Flagging any issues or concerns, and escalating to the Intake Lead as required
• Working with Recruitment to match new participants with Hearth support workers
• Facilitating a smooth handover between Intake and the Relationship Manager team, giving us the best chance of success for a sustainable and positive relationship

• Professional or lived experience with disability
• Proven experience in a customer facing role
• Ability to communicate clearly & effectively via email and phone
• Excellent time management and organisational skills
• Own car and driver's license
• Strong interpersonal skills and high levels of resilience
• Understanding of the NDIS
• Working knowledge of CRM, Microsoft Office suite, and employee rostering systems

• Opportunity to join a small, friendly team
• Join a rapidly growing organisation with a warm and supportive culture
• Flexible working hours and conditions
• Opportunities for career development and progression to other roles within the organisation
• Travel compensation, work laptop, and mobile phone provided