About Us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

The Role

We have an exciting opportunity for a L2 Service Desk & Onsite Engineer to join our busy Service Centre Team in Sydney. 

The role will be based in Alexandria and will be predominately L2 helpdesk/phone based work with occasional travel between customer sites which are both located within Metro and regional NSW as and when required. 

The successful candidates will have previous MSP experience and provide helpdesk support to ensure the smooth operation of IT services for our customers.

2+ years of experience working within a Service Desk or Field Services role.  

Basic understanding of IT Infrastructure with some experience including networking technologies such as routers and switches (switching, routing, VLAN, WLAN, WAN, TCP/IP, Radius, VPN).  

2+ years Active Directory, DNS, DHCP and group policy experience  

2+ years experience working with a ticket management system.  

Qualifications

A valid Driver's Licence and your own transport

IT degree or Diploma

blue APACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Regular social events and an awesome culture – work with a team of experts in their field
• Health Insurance discount with Medibank
• Discounts on 1000’s of products
• Novated leasing available for all employees
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blue APACHE are subject to Police Clearance Checks.

About Us 

Fenergo is the leading provider of Client Lifecycle Management (CLM) solutions that digitally transform how financial institutions, asset management and fintech firms onboard and manage clients throughout their client lifecycle.  

Its software digitally orchestrates every client journey from initial Know your Customer (KYC) and client onboarding, automating regulatory compliance and enabling continuous monitoring throughout the client lifecycle (transaction monitoring, perpetual KYC), all the way to client offboarding.  

Fenergo is recognized for its in-depth financial services and regulatory expertise and out-of-the-box rules engine which ensures financial institutions are future-proofed against evolving Environmental, Social and Governance (ESG), KYC, Anti-Money-Laundering (AML), tax and prudential regulations across 120+ jurisdictions. Headquartered in Dublin, Ireland, Fenergo has offices in North America, the UK, Poland, Spain, South Africa, Asia Pacific, and the United Arab Emirates. 

What Does This Role Entail? 

The Helpdesk Support Specialist is the first point of contact for end-users seeking technical assistance. This role involves providing support for hardware, software, and network-related issues, ensuring efficient resolution and maintaining a high level of customer satisfaction. The ideal candidate should have strong problem-solving skills, technical knowledge, and a customer-centric approach.

Your Responsibilities  

User Support

• Respond to user inquiries via phone, email, or helpdesk ticketing system.
• Provide first-level support by diagnosing and troubleshooting hardware, software, and network issues.
• Assist users with password resets, account unlocks, and basic software installations.
• Guide users through step-by-step solutions for common technical issues.
• Escalate complex issues to higher-level IT staff or specialized support teams as necessary.

Incident Management

• Log and track all incoming support requests in the helpdesk system.
• Prioritize and categorize issues based on severity and impact.
• Ensure timely resolution of incidents according to established SLAs (Service Level Agreements).

Technical Troubleshooting

• Diagnose and resolve hardware issues related to desktops, laptops, printers, and other peripherals.
• Assist with basic network troubleshooting, including connectivity issues and VPN access.
• Support users with software-related issues, including operating systems, productivity tools, and specific applications used by the company.
• Maintain and update technical documentation and user guides.

System Maintenance and Monitoring

• Perform routine checks on systems and applications to ensure they are functioning correctly.
• Assist in deploying software updates, patches, and system upgrades.
• Monitor system alerts and respond to potential issues proactively.
• Assist with setting up and configuring new hardware and software for end-users.

User Education

• Provide end-user training on common IT tools and best practices.
• Develop and distribute knowledge base articles, FAQs, and other self-help resources.
• Promote cybersecurity awareness and best practices among users.

Reporting and Documentation

•  Maintain detailed records of all support requests and resolutions.
• Identify recurring issues and report them to the Helpdesk Manager for further investigation.
• Contribute to the development and improvement of helpdesk processes and procedures.

Key Expectations 

Required:  

• 2-4 years of experience in a helpdesk or IT support role.
• Experience with helpdesk ticketing systems and remote support tools.
• Understanding of computer hardware, operating systems (Windows, macOS), and common software applications Microsoft 365 EcoSystem.

Preferred:  

• Cloud Platforms: Knowledge of AWS Services an advantage.  

• SQL and Data Analysis: Proficiency in SQL, excel, Power BI and other data analysis tools.  

• Industry Experience: 1-2 years previous experience in a similar role within a tech or SaaS company.  
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Customer service orientation with a focus on user satisfaction.
• Basic knowledge of networking concepts (e.g., IP, DNS, DHCP) and common IT infrastructure.

Educational Background:  

• High School Diploma or equivalent; Associate’s Degree in Information Technology or related field is a plus.

Our Promise To You  

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.   

What we value is at the CORE of how we succeed: 

• Collaboration: Working together to achieve our best 

• Outcomes: Drive Success in every engagement  

• Respect: A collective feeling of inclusion and belonging 

• Excellence: Continuously raising the bar 

• Private healthcare cover 

• 23 days annual leave 

• 3 company days 

• Annual bonus opportunity 

• Work From Home set-up allowance 

• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management 

• Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more 

• Buddy system for all new starters 

• Collaborative working environment 

• Extensive training programs, classroom and online, through ‘Fenergo University’ 

• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies 

• Defined training and role tracking to allow you see and assess your own career development and progress. 

• Active sports and social club 

As a Behaviour Support Practitioner, you'll develop and implement positive behaviour support plans for adults and children with diverse needs. Your responsibilities include:

• Conducting functional behaviour assessments
• Creating evidence-based, personalized support plans
• Working with a varied caseload with comprehensive support

Ongoing support, supervision and training ensure your continuous professional development.

Benefits

• Expert Supervision: Receive consistent guidance from experienced Behaviour Practitioners and allied health professionals. Some of our Practitioners have over 25 years experience in Behaviour Support.
• Career Growth: Opportunities to advance into supervisory, management, or specialized clinical roles.
• Comprehensive Support: Administrative and IT support to focus on client care.
• Professional Development: Regular supervision, training, and multidisciplinary collaboration.
• Flexible Environment: Reduced caseload during onboarding and ongoing support.
• Work-Life Balance: Enjoy team events, bonuses, and a supportive workplace culture.
• Competitive Compensation: Above-award salary with salary packaging and car lease options.

At Wilson Asset Management, we are not just about managing investments, we are about making a positive difference to our shareholders and the community. Established over 25 years ago by Geoff Wilson AO, Wilson Asset Management is an investment manager based in the heart of Sydney, Australia. Managing eight listed investment companies (LICs) on the ASX and with funds under management exceeding $5 billion, we represent over 130,000 retail investors. Wilson Asset Management is also the creator and lead supporter of the first LICs to deliver both investment and social returns, Future Generation Australia (ASX: FGX) and Future Generation Global (ASX: FGG). 

The opportunity  

Reporting to the Corporate Affairs Manager, our Social Media Advisor will be an integral part of our growing, best-in-class shareholder engagement, marketing and communications team. Through social media content, newsletters and digital marketing, the team is essential to Wilson Asset Management’s strategy. Our goal is to establish a market-leading online presence that reflects our strong heritage and to make a positive difference to shareholders and the community. 

In this role you will be responsible for developing and executing our social media strategy, with the goal of enhancing the online presence of Wilson Asset Management, building the profiles of our Chairman and investment team, growing the awareness of our brand, products and events, and driving shareholder acquisition and retention.  

• Develop and implement comprehensive social media strategies to support our business goals with measurable KPIs. 

• Develop a social media calendar in coordination with the Corporate Affairs and Marketing team. 

• Stay up to date with industry trends and emerging social media platforms. Recommend and implement innovative approaches to enhance our online presence and stay ahead of competitors. 

• Create, curate and manage high-quality, engaging content tailored to various social media platforms such as LinkedIn, Twitter, Facebook and Instagram. 

• Monitor comments and respond to inquiries in a timely and professional manner. 

• Manage social media advertising campaigns, including budget allocation, targeting and performance analysis. 

• Collaborate with internal teams, including the finance, investment and operations teams to ensure cohesive messaging and to integrate social media efforts with broader marketing campaigns. 

• Monitor and analyse social media performance metrics, providing regular reports and actionable insights to optimise engagement and growth. 

Our Ideal Candidates  

• Bachelor's degree in marketing, communications or a related field. 

• Minimum 5 years’ experience as a Social Media Advisor or in a similar strategic role, preferably within the financial services or funds management industry. 

• A strong understanding of social media platforms, trends and best practices, and will the ability to translate Wilson Asset Management’s investment insights into compelling and timely digital content.     

• Excellent written and verbal communication skills with an eye for detail and creativity. 

• Ability to work independently and collaboratively in a fast-paced environment. 

• Proficiency in social media advertising and paid campaigns. 

• Demonstrated ability to analyse data and translate insights into actionable strategies. 

• Strong understanding of analytics tools and content management systems.   

• Experience in crisis management and the ability to handle sensitive situations with professionalism. 

• Strong organisational skills and attention to detail. 

• The ability to share our content in engaging ways, both in text and visually. 

Why Wilson Asset Management? 

Join a growing team where every day brings new challenges and opportunities to make a difference. At Wilson Asset Management, we don't just talk about culture, we live it, fostering an environment of curiosity, passion, and teamwork. 

Ready to redefine your career? Apply now and be part of something extraordinary at Wilson Asset Management.