• Full-Time | 1-Year Fixed Term Contract
• This hybrid role requires working across Melba offices in Lilydale/Cheltenham and from home.
• Join a values-oriented Human Rights Organisation

About Us:

Melba has been supporting the Victorian community for over 50 years. What began with three families in search of a different kind of day support for their children with disabilities, has become a mission to open a world of opportunities for people to live fabulous lives of their choosing. The human rights of the people we support are at the centre of everything we do.

We are seeking a Senior Business Analyst and Process Lead to play a vital role in delivering impactful programs that transform processes, systems, and outcomes for Melba.

What You'll Do

• Business Analysis & Process Leadership:
• Conduct detailed requirements gathering, process mapping (As-Is/To-Be), and gap analyses.
• Develop clear documentation, including business rules, customer journey maps, and process models.
• Identify, recommend, and support implementation of process improvements to achieve strategic goals.

Stakeholder Engagement:

• Facilitate workshops and meetings with cross-functional teams to define needs and solutions.
• Build strong relationships with internal teams, including IT, project managers, and change leads.
• Support business case development and align solutions with organizational priorities.
• Support Key Projects:
• Contribute to project scope definition under Agile and Waterfall methodologies.
• Assist in vendor assessment and evaluation processes.
• Provide training support, testing oversight, and documentation for successful implementation.

About You

• At least 5 years of proven experience in business analysis, process improvement, and project collaboration in medium to large environments.
• Familiarity with BPMN, UML, or equivalent process mapping methodologies.
• Strong analytical skills with the ability to elicit and document complex requirements.
• Advanced communication and stakeholder management skills, including executive-level engagement.
• Proficiency in MS Office Suite, Visio, and project tools like Miro or Asana.
• Experience in the care/disability support sector (desirable).
• Familiarity with the BABoK. CCBA or CBAP certified (desirable).

Requirements: A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).

Why Join Us?

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!
• Join a supportive and collaborative culture where your contributions make a real impact.
• Enjoy onsite parking and other benefits.
• Access to Not-for-Profit Salary Packaging.
• Flexible work arrangements, with the ability to work from home or the office.

Ready to Make a Difference?

Click "Apply" now and submit your resume. We look forward to meeting you!

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.

We have fantastic opportunities for driven and committed VCE Chemistry tutors to join our passionate Tutoring Team in preparation for 2025! Be the leader who develops and nurtures relationships with our students and parents, and helps them derive maximum benefit and satisfaction from our offerings at Contour Education!

Who Are We

We empower students and their studies by providing highly engaging small-group tutoring designed to prepare them for school assessments and final exams. Our sessions are presented by experienced but young tutors who can teach the study design in a simple and intuitive yet engaging way.

Over 5,000 students and 100 team members have joined our tutoring services since our founding in 2020. Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality tutoring experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals. We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022 and ranked again for both 2023 and 2024, plus we're continuing to multiply year over year!

It's our vision to reshape education, starting with tutoring.

Opportunity to Tutor Groups

Have you ever wanted to do group tutoring but never got the time or students to? Maybe you’ve been doing one-on-one tutoring so far, and now you want to explore group tutoring? As a VCE tutor at Contour, rather than tutoring one student at a time, you can now motivate groups of students with your knowledge and experience without the hassle of more admin work and finding students.

Access to High-Quality Tutoring Material

You’ve probably spent hundreds of unpaid hours making tutoring resources for your students. We know it can be an extremely time-consuming process, and arguably one of the more boring and tedious parts of being a tutor. But that’s where we come in! We’ve spent thousands of hours creating resources and detailed notes for VCE subjects. All we need now is you—the tutor!

All you have to do is prepare for your tutoring session by reading over the class workbooks beforehand, and provide an excellent tutoring experience to your students :)

Competitive Pay and Compensation

We pride ourselves on compensating and rewarding our tutors for their hard work. The starting rate ranges from $90 to $160 per 2-hour class (exc. Super) depending on the size of the classes you take. If you're already a veteran tutor, then apply for our senior tutor role and the rates can only get higher as you pick up more classes, show dedication to Contour, and contribute to the success of your students!

We've also introduced a new compensation model since 2024 where you'll also share part of the revenue generated by your classes. We want you to feel rewarded for introducing students to Contour and doing a great job at making them happy, so if Contour grows, you'll grow with it!

In some circumstances, if you already have private students but want to transfer them over to Contour, we can potentially even provide payouts so you can move all your tutoring work to us. Win-win!

Minimal Admin Work

There is almost no requirement for admin work. All you have to do is take simple attendance, manage student emails, and address student questions promptly outside of class via social media/text/email. Our support teams organise class days and times, following up on missed attendance, managing payments and enrolments, so you can just focus on the student and tutoring. However, If you’d like to create additional resources for us or do more non-tutoring work, we can also organise tailored payment plans to suit your needs :)

Support & Personal Development

Working in a collaborative environment and an energetic team can be a fantastic opportunity to hone your skills and learn so much along the way! When you work with us, you’ll also have the chance to learn from tutors who have spent thousands of hours tutoring and have garnered years of experience, perfecting their craft.

You'll be trained upon joining and we'll provide you with personal feedback as you settle in. You'll also be engaged with the rest of the team through routine catch-ups and peer-review sessions, and over time you'll receive further perks, pay rises, classes and work opportunities. We'll also be there to support you through any personal ventures such as rent applications and job references!

Subject Openings

• VCE Chemistry 3/4
• VCE Chemistry 1/2

Location Openings

We have opportunities for tutors at all of our campus locations, creating variety, flexibility and the opportunity to tutor close to home.

• Point Cook
• Narre Warren
• Box Hill
• Glen Waverley
• Melbourne CBD

Skill Requirements

• Above market rate compensation and guaranteed pay (ranging from $90 to $160 per 2-hour class per week).
• Bonuses for student enrolments (the better you perform, the more you share in our company's success).
• Satisfying and fulfilling work helping students succeed (it feels good when your students do good).
• Minimal admin work with a fixed schedule (consistent hours every week).
• Primary focus on providing an excellent student/parent experience (no hassle with student payments or admin).
• Significant improvement in public speaking, team and leadership skills (and you get paid for it).
• Personalised mentorship, training and feedback to improve your tutoring and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Opportunities to do more classes and performance based pay rises.