Join Our Team as a Software Support Engineer (SSE) 

Are you a problem solver who thrives on helping customers succeed? As a Software Support Engineer (SSE) on our growing team, you'll be at the forefront of assisting our customers with installing our software, deploying it to cloud-hosted environments, integrating it with their data sources, and upgrading to the latest versions. You'll work closely with customers, often via Zoom, to troubleshoot technical issues related to our software and their environments, including firewalls, third-party authentication, and general IT challenges. 

In this role, you'll be a valued member of our product development team, influencing the evolution of our products to enhance customer satisfaction and resolve common pain points. 

We're looking for someone who: 

• Loves solving problems: You're driven to find the true root cause of issues and won’t stop until it's resolved. 

• Communicates effectively: You're responsive, articulate, and ready to help customers even during off-hours when needed. 

• Has dual OS expertise: You're comfortable with both Linux and Windows and familiar with cloud environments like AWS or Azure. 

• Constantly improves: You're always looking for ways to better your craft, support your teammates, and innovate. 

• Pays attention to detail: You enjoy digging through logs to piece together clues and uncover the root cause. 

• Is patient and empathetic: You excel at supporting customers with care and understanding. 

• Learns quickly: You’re often the one suggesting new ideas and elevating the team’s standards. You know how to make your ideas heard while being a team player. 

• Is technically adept: You can deep dive into issues using tools like Task Manager, Process Explorer, Wireshark, and other Windows Sysinternal power tools, with a solid grasp of networking technologies like TCP/IP, HTTP(S), and Ethernet. 

• Can support the APAC region.  8 AM – 5 PM MYT – Can work other locations, but this is the base time to cover (Japan, Malaysia, Australia, and New Zealand as examples)  

• You have a bachelor's or associate degree in Computer Science, Information Technology, Information Systems, or a related field.  

• You’re open to periodic travel to work with customers on-site or attend meetups for some face-to-face time with your colleagues. 

• Experience with Linux and Windows, and familiarity with cloud environments like AWS or Azure. 

• Experience with using tools like Task Manager, Process Explorer, Wireshark, and other Windows Sysinternal power tools. 

• You know how to balance work with life, and you're looking for a role that respects that.  

• You’re excited about working with smart, passionate people in a scale-up environment with great investors and a bright future. 

If this sounds like you, we’d love to have you on board. Apply today and help us shape the future of our product and customer experience! 

The Position:

We have an exciting Part time opportunity to join our In-Work Support Coach team in South Granville and surrounding suburbs.  If you’re looking for work with purpose that has that ability to change peoples’ lives for the better, we want to hear from you. The right person has great opportunity for career progression within the team.   

The In-Work Support Consultant’s role is to support our clients once they have a job, and work with employers, ensure long-term sustainable employment. 

On a typical day as an In-Work Support Coach you might be:  

• Ensuring all placed clients are supported and contacted, at least fortnightly; 
• Identify areas where alternative or additional training is required and facilitate this support where appropriate;  
• Tracking all placements and maintaining up-to-date records; 
• Providing on the job support to participants and employers to ensure Participants maintain sustainable and ongoing employment; 
• Liaising with employers, clients, and other team members to assist clients to maintain their employment;  
• Assisting with management of claims; 
• Escalating risks or concerns through appropriate channels; and 
• Ensuring our clients, employers and those we work with, receive exceptional service at every stage of the process.  

You will be working with a vibrant, collaborative and goals focused team of employment services professionals from diverse backgrounds, who are all seeking to have an impact in the diversity and inclusion space. 

We are seeking an experienced and dynamic Senior HR Advisor to join our team in Sydney. This pivotal role requires a seasoned HR professional with 6 - 8 years of experience, a strategic mindset, and a proven ability to influence and partner with senior stakeholders across different regions. Experience in working within a multinational or cross-regional environment is highly preferred. The successful candidate will play a critical role in aligning business objectives with people strategies, ensuring workforce growth and development while fostering a positive, high-performance culture in a global context.

Key Responsibilities:

HR Strategy & Business Partnership:

• Collaborate with business leaders across regions to develop and implement people strategies that support global and local business objectives.
• Act as a trusted advisor, providing expert HR guidance on talent management, succession planning, and organizational development, with an emphasis on cross-cultural dynamics.
• Partner with senior leadership to influence and implement organizational change initiatives that enhance employee engagement and business performance across multiple regions.
• Proactively assess and address the HR needs of the business, ensuring alignment with broader organizational objectives on a global scale.

Employee Relations & Performance Management:

• Provide expert advice and coaching to managers and employees on employee relations matters, ensuring compliance with both local and international labour laws.
• Oversee and guide performance management processes, supporting managers across regions in delivering effective feedback and developing their teams.
• Lead and manage sensitive employee relations cases, such as grievances and disciplinary actions, while maintaining confidentiality and professionalism.
• Collaborate with managers to implement performance improvement plans, ensuring alignment with global HR practices.

Change Management & Organizational Development:

• Lead and support organizational change initiatives, ensuring smooth transitions and providing guidance on restructuring and workforce planning, particularly in multinational contexts.
• Develop and implement strategies to manage the impact of organizational changes on employees across different regions, including communication plans and support structures.
• Act as a change agent, driving initiatives to continuously improve HR processes, policies, and systems across borders.

HR Reporting & Compliance:

• Analyse HR data and metrics to provide insights and recommendations to senior leadership for strategic decision-making on a global scale.
• Ensure compliance with local and international employment laws and regulations, including guidance on employment contracts, policies, and procedures.
• Monitor and report on key HR metrics, such as turnover, retention, and engagement across different regions, recommending actions where improvements are needed.

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 6-8 years of experience in HR, with a strong focus on HR business partnering, employee relations, and talent management, preferably within a multinational or cross-regional environment.
• Proven ability to build and maintain strong relationships with senior stakeholders, influencing and driving business outcomes across regions.
• Excellent knowledge of Australian labour laws, with an understanding of international HR best practices.
• Exceptional communication, interpersonal, and problem-solving skills, with the ability to work across cultures.
• Ability to work in a fast-paced, dynamic environment, balancing multiple priorities across regions.
• Strong analytical skills, with the ability to interpret data and provide actionable insights for a global workforce.
• Proficiency in HRIS systems and Microsoft Office Suite.

Preferred:

Experience working in a multinational company or managing HR in a cross-region context is highly desirable.

• Competitive salary and performance-based bonuses.
• Opportunities for career growth and development within a global company.
• Collaborative and inclusive work environment with exposure to cross-region operations.
• Health and wellness benefits.
• Flexible working arrangements.

Egis is seeking a dynamic and experienced Business Support – Senior Leader to join our team, overseeing Business Support operations across Australia and New Zealand. This leadership role is integral to harmonizing the efforts of Business Support Officers (BSOs) and Project Support Officers (PSOs) across the region, ensuring high-quality and consistent service delivery. The successful candidate can be located in either Australia or New Zealand.

Key responsibilities:

• Lead and manage the Business Support team across ANZ, providing coaching, development, and guidance to ensure continuous improvement and alignment with business objectives.

• Maintaining an understanding of systems and changes within the organisation, communicating integral information to the business support team as required.

• Apply a commercial and strategic perspective to business support functions, ensuring that the team’s activities align with Egis’ broader strategic direction.

• Coordinate BSO/PSO resources across ANZ, manage real estate portfolios, and lead travel coordination.

• Overseeing supplier and subcontractor coordination, vehicle fleet management, and customer relationship management (CRM) tasks.

• Oversee office management, including workplace health and safety, and compliance with quality and environmental policies - ensuring all offices are resourced and supported effectively.