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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

As a Senior Business Analyst you will work predominantly in the cards space to elicit, analyse, communicate and validate business/user requirements for processes, policies and information systems. You will also translate business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do to fulfil the end-user/business requirements.

What you may be doing:

• Formulating and defining system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Working with internal and external clients to assist with implementation of some or all aspects of the P1C software platform.

• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

• Identifies and documents business strategies, objectives and drivers.

• Analyses and documents business processes and metrics and identifies improvement opportunities.

• Re-engineers processes to deliver greater effectiveness and efficiency.

• Identifies/documents how applications and systems interact to support business processes.

• Assesses, applies and projects the impact of system changes on users and internal and external clients or stakeholders.

• Uses knowledge of systems and industry requirements to develop or modify complex information systems.

• Tracking tasks to plan and escalating issues with late running task and other schedule impacts in a timely manner to the PM.

• Conducts a variety of tests such as system, integration, readiness and acceptance tests.

• Verifies through testing that changes made by programmers to one part of the application do not impact other parts.

• Trains internal employees or external clients on changes, new systems or new procedures.

• Conducts one-on-one or classroom training depending upon the size or desire of the audience.

• May mentor, guide, advise and/or check the work of less experienced business systems analysts.

• Considers business implications of the application of technology to the current business environment.

• Other related duties assigned as needed.

What you bring:

• Knowledge of financial services industry

• Good understanding of P1C/BASE Global/B2K or any relevant credit card processing technologies

• Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development

• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Excellent analytical, decision-making, problem-solving, team, and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Is resourceful and proactive in gathering information and sharing ideas

What we offer you:

• Competitive salary, range of benefits designed to help support your lifestyle and wellbeing

• Flexibility to work remotely with occasional office visits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment with a dedicated and motivated team

• A broad range of professional education and personal development possibilities

#LI-JO1

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are embarking on an HR system implementation across Nine. We are looking for a Business Analyst to work closely with our People & Culture team to deliver a series of initiatives that will be critical to set this program up for success. This is for a six month contract with the potential of extending the role to support the design, development and deployment of the system.

Day to day you will:

• Work with People & Culture, Payroll & the Business to cleanse our People data. This will involve agreeing principles, methodology and prioritisation framework to conduct the data cleanse and the coordination of a review and update of key data elements
• Agree standard definitions for common data elements, mapping data fields to our Finance system and designing a proces to maintain the people data fields that are updated.
• Work collaboratively with all Business units to understand and document their current state HR processes and be able to clearly capture varying requirements and needs across the BUs. This will include, for example: org management, onboarding, oddboarding, variations, leave management, compensation management and learning & development.
• Work with People & Culture to document and align Nine’s job architecture across the Business. This will involve defining and documenting a standard job classification framework including organising jobs into function and families.
• Identify opportunities for process standardisation across the Business.
• Work collaboratively with the People & Culture team to define the outcomes required and develop an approach to deliver against this within a defined timeframe.
• Engage with a broad variety of stakeholders at different levels, across various business units.
• Support the project team and business, building a trust relationship with ability to influence and challenge where required.