Your New Role

We have multiple opportunities to join a small close knit team that works closely with our client on our client site. Our team has a diverse mix of skills and cross training is a strategy, so flexibility will be required.

Your role in the team will be to design and implement software development practices, services and tools to provide a ecosystem of development environments for streamlined system delivery.

Key Responsibilities: -

• Develop, Review, and implement CI/CD principles including containerization using Docker
• Implement DevSecOps tools’ standards and common ways of working and ‘Best Practices’.
• Build and maintain all Non-Production and Production Environments
• Work closely with Development and QA teams to ensure that applications are developed and deployed efficiently.
• Support Continuous automation to enable seamless deployments and monitoring of software applications.
• Repository creation and implement.
• Develop, scale, and control strategies, standards, quality gates, guidelines, and governance of Continuous Integration systems.
• Configure and maintain various servers, databases, and networks to ensure infrastructure is always up and running and any issues are resolved quickly.
• Maintain DevOps Maturity Plan, Standardized Process across squads.
• Setting up and maintaining, monitoring, and logging solutions to ensure system reliability and performance (Grafana, Elastic, Splunk).

Working in a close-knit, collaborative team, you will be responsible for planning, implementing, and documenting testing activity for ongoing support of a Standard Operating Environment (SOE) in a large environment. Testing iterative updates of the SOE against a variety of endpoints across various platforms, you will bring demonstrated experience using System centre configuration manager (SCCM) and understanding of the SOE prestaging and build process.

Using your experience, you will effectively use testing management software to execute both automated and manual test cases to identify, track and manage defects in the SOE. Your experience with PowerShell scripting and its interface with testing management software will be an asset to the ongoing support and continuous improvement of the teams work practise.

This role is based in our Canberra office.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.

This role will be based in our Canberra office and requires Australian Citizenship due to customer requirements.

What you’ll do

As a Desktop Support Engineer, you will be accountable for, but not limited to:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping commitments to customers with regard to progress updates
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Your New Role

The Systems Engineer will be accountable under general direction to manage complex activities and tasks relating to requirements development, system definition, design and development, integration, verification and validation. The role will support planning, organization, integration and delivery of complex systems engineering services and products.

The program of work has multiple projects which range in size.  The successful candidate may be required to work across one or more of these projects.

The role will focus on several key activities including but not limited to:

• Work with project managers, product owners, business analysts and senior customers on the design of integrated ICT solutions that support organizational outcomes within the constraints of a technology roadmap.
• Provide technical expertise to enable the configuration of system components and equipment for systems testing.
• Collaborate with technical teams to develop and agree implementation plans and reports on progress.
• Support the analysis of complex systems and apply engineering expertise to identify and recommend courses of action.
• Resolve issues and or problems that arise during the course of capability development projects.
• Assist in the continuous improvement process by developing and enhancing procedures, and working cohesively and flexibly with the broader project team, key business partners and stakeholder groups.
• Configure tools and/or creates scripts to automate the provisioning, testing and deployment of new and changed infrastructure.