Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in Adelaide on a Permanent full-time basis.

This role reports directly to the Customer Service Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on scheduling and make outgoing calls to customers to promote our products and services.

Core responsibilities in the role include:

• Keeping the customer at the centre of your thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer queries related to their bookings in an effective manner.
• Proactively making outbound calls to our existing customers to promote our products and services
• Demonstrate experience in customer service, including the ability to display empathy and active listening skills. Provide a high level of customer service and act as the first point of contact for customer enquiries via phone and email.
• A high degree of attention to detail and accuracy while scheduling appointments for residential customers
• Converting incoming enquiries into sales opportunities using excellent verbal and written communication skills, including interpersonal skills
• Ability to work to deadlines, KPI's and meet sales targets while working as a team and independently.
• Ability to multi-task and attend to ad-hoc jobs as and when they arise
• Documentation of all relevant information on the CRM to provide clear instruction for field technicians.
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

The ideal candidate will possess:

• Experience working in call centre (essential)
• Demonstrated experience in phone sales and converting enquiries into sales
• Capable of working with multiple web-based data-bases and email programs. 
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multitasking.
• Proven problem-solving skills.
• Ability to work in a team environment to support fellow colleagues.
• Professional, reliable and punctual.
• Accurately enter data into systems.

What is on offer:

• Competitive salary, plus generous bonus/commissions structure to reward individual and team performance.
• A friendly, supportive environment where you can enjoy going to work each day.
• Access to staff benefits and discount program with major retailers and stores.
• Comprehensive training via company’s in-house programs.
• Access to ample free on-site car parking.
• Long term stability, working for a global company. 

The successful candidate must be able to pass a Pre-employment medical, drug and alcohol screen as well and reference checks

About Rentokil Initial:

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

If you’re the superstar we’re looking for, and you’re looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.

Employee Testimonials:

“Rentokil Initial enables me to have a career where I feel valued but also gives me the opportunity to be a parent and have work-life balance.” 

Phillip Winkler

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

“What has kept me at Rentokil Initial is the diversity of the role and the large amount of support.” The opportunities are endless here.”

Adam D’Andrilli 

We are currently looking to add an Account Director / Digital Consultant to our sales team. The Account Director / Digital Consultant will be responsible for new and growing an existing portfolio of enterprise customers by acting as a trusted digital advisor.  This role requires a combination of B2B sales and solution consulting skills to identify opportunities and recommend digital solutions leveraging the Squiz DXP technology stack. 

About the role: 

As an Account Director / Digital Consultant you will be responsible for:

• Managing and growing a portfolio of existing clients and new leads
• Uncovering business problems and providing insights and recommendations underpinned by the Squiz DXP technology stack
• Building credibility and trust to influence buying decisions 
• Providing advice and guidance to customers regarding their website strategy and digital best practice  
• Understanding the way your customers businesses operates, and the priorities that  influence decision making at director and executive director level 
• Creating engaging pitch decks, proposals, business cases and budget estimates to recommend solutions
• Selling on value and return on investment vs technical functionality alone 
• Identifying the resources, activities and technologies required to implement solutions
• Directing cross-functional stakeholders to achieve shared outcomes 

The ideal candidate will have an agency or consulting background, know what separates a good digital experience from a great one, and is able to engage operational and executive stakeholders to gain consensus and buy in. 

For this role, we ask that you have the following experience and traits:

• 2 - 5 years full sales cycle experience for complex B2B solutions 
• Experience managing and growing existing and/or net new logo accounts
• Proven track record of success selling digital solutions (websites, portals, intranets, apps)
• Previous consulting or digital advisory-related experience: consulting, design or digital agency
• Experience working with government, higher education, telcos, financial services and utilities industries. 
• Ability to surface and challenge objections, providing customers with new insights tailored to their specific scenario
• Proficient at using Customer Relationship Management (CRM) tools 
• Demonstrate critical and strategic thinking capabilities 
• Excellent written, verbal and visual communication skills (proficient in creating visually engaging PowerPoint or Google Slides presentations) 
• Strong organizational skills and attention to detail
• Strong interpersonal skills and ability to collaborate with others
• Able to challenge a customer’s point of view 
• Ability to steer cross-functional teams to achieve shared outcomes 
• Able to work to deadlines and deliver high-quality work in a timely manner.
• Client management experience 
• Intellectual curiosity and solution-oriented approach
• Is passionate about digital solutions
• Commercial acumen

Nice to have

• Workshop design and facilitation with executive to operational stakeholders 
• Qualitative and quantitative research / analysis experience

What would be amazing is you've worked in a similar capacity within our space - Digital Experience/Web Content Management etc.

Squiz has a flexible working policy: We encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

Why work for Squiz?

You’ll work with some of the most intelligent and down to earth people you’ve ever meet. We are made up of a diverse range of passionate professionals who love challenging the status quo. Every day is different, but what is constant is we all love what we do.

We have a lived commitment to flexibility, we know the success of our people is dependent on them having a balanced life. You will be offered flexibility as to where and how you work every day. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

Who we are:

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online.

Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.

The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.

We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.

Come as you are - We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don’t take ourselves too seriously and we have fun along the way.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.