Company:

Description:

Marsh is seeking candidates for the following position based in the West Leederville office:

Senior Claims Consultant

What can you expect?

JLT Risk Solutions Pty Ltd are a standalone business unit within the Marsh Pacific overarching business that enjoys a 95% market share cross Australia.  We’ve developed a unique method to provide risk financing and management solutions for Local Government clients.  JLT works with mutual funds in particular, demonstrates this ability to work innovatively with our clients to produce effective solutions designed to protect their assets, people and community.  We proudly service over 500 Local Government organisations across Australia.

Our Perth team manage a not-for-profit industry based mutual indemnity scheme (LGISWA) owned by 145 Western Australia local governments and focused on meeting their unique requirements.  To learn more please visit www.lgiswa.com.au

This opportunity involves managing a portfolio of Workers Compensation claims. This role requires the Senior Claims consultant to deliver high quality claims management services, working collaboratively with the clients and our broader claims team to produce cost effective outcomes for the scheme. In turn, this brings the best outcome and timely settlement of claims.

What is in it for you?

Marsh strongly believes in “Feeling comfortable bringing your whole self to work is a fundamental right of every colleague.” We offer following benefits to our employees so they feel valued each day at work:-

• Leading training and development program
• Flex @ Marsh
• Professional environment where your career path really matters and is supported in our global organization
• Great team environment with energetic and supportive colleagues.

We will count on you to:

• Deal efficiently with the client enquiries
• Contribute to planning and delivery of relationship management through regular and constructive communications with clients.
• Visit clients and legal providers regularly
• Providing end-to-end claims management
• Submit claims reports as required
• Continuously work towards professional development by attending external and internal sessions
• Ensure compliance with Worker Compensation and Injury Management Act 1981, including the Principle and Standards as set out by the Regulator.

What you need to have: 

• Extensive knowledge and insurance claims experience in Workers Compensation and claims
• Experience in the interpretation of relevant acts in making liability decisions
• Management of complex claims
• Demonstrate initiative and understanding when managing confidential information.

What makes you stand out?

• Strong communications, personable and stakeholder management skills
• Computer literacy, including intermediate skills in MS Excel, Outlook & Word
• Good negotiation skills and ability to influence positive outcomes
• Self-motivation and organisational skills essential
• Ability to plan and work independently and prioritise workloads.

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

Marsh is proud to be an accredited Family Friendly Workplace www.familyfriendlyworkplaces.com, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.

Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.

Since 1992, Ciena has been driven by a relentless pursuit of network innovation.  We believe in a network that grows smarter, more agile, and more responsive every day.  This means the majority of your daily, digital interactions in your world, whether streaming video, using your voice A.I, video or voice calls to a friend or loved one – are enabled by Ciena technologies. 

Blue Planet, the Software division of Ciena, provides market-leading, vendor neutral, intelligent automation software and specialized professional services to help clients modernize their IT and network operations. Driven by policy and AI-based insights, Blue Planet delivers the closed-loop automation tools needed to align IT and networking processes—critical to facilitating digital transformation and an adaptive network.  If you want to be part of the company that delivers these outcomes, then the Blue Planet division of Ciena is the place to be. (Visit www.blueplanet.com.)  

Your Role  

You will be responsible for the insertion of our solution portfolio and growth of our business by winning transformational business opportunities across communication service provider customers in our ANZ region with particular focus on our most strategic tier 1 customers in the territory. You will establish and nurture key business relationships at all levels and particularly with C-suite stakeholders and carry a sales target which will be retired through your personal sales success and ability to win deals. You will work closely with fulfilment partners where necessary and consult with our mainstream Ciena account team but drive your own sales and engagement strategy to ensure the integrity of the Blue Planet brand is maintained and recognized as a value-based brand to deliver vendor neutral, multi-domain and multi-layer automated service operations to the telco service provider. You will report to the head of the Blue Planet sales & business development team for the international sales region and manage a dispersed virtual team of contributors to secure your objectives. This role involves extensive travel both to customer premises and other Ciena locations at sometimes short notice.

Your Responsibilities

• Achieve annual sales targets and grow Blue Planet’s solution footprint in customer organizations
• Stringently qualify newly identified sales opportunity in both existing and new customers and present your recommendations to the Blueplanet Snr leadership team on request using established tools, templates and methodologies.
• Establish, maintain, and develop critical business relationships with key business, technical and operational stakeholders at all levels including C-suite contacts in your customer organization.
• Develop, document, and execute a business development strategy that promotes Blue Planet capabilities and solutions, aligns to customer strategy, and secures new and continued sales growth through progressive wins.
• Identify and work closely with Blueplanet technical and fulfilment partners to achieve common objectives in your customer base and provide a force multiplier effect to build the opportunity pipeline.
• Work closely to achieve your goals and foster good working relationships with other agencies in Ciena and Blue Planet including product management & engineering, solution architecture, marketing, sales, and commercial management.
• Maintain, grow and document a sales and opportunity pipeline commensurate with sales targets and manage it effectively in Salesforce.com.  Provide accurate sales forecasting and reporting on a periodic basis
• Lead a virtual team of contributors in the response to customer RFx documentation or unsolicited proposals and ensure on time quality delivery to promote greatest chance of success.
• Create compelling and differentiated commercial frameworks and pricing strategies in consultation with our sales operations, commercial management & finance organization that align to customer expectations and create ongoing, profitable repeat business opportunity.
• Work closely with our PLM, engineering and delivery organization to ensure a joined-up approach to ensure customer success at all levels.
• Maintain high levels of training and awareness of market developments, customer strategies and Blue Planet portfolio enhancements.

About You:

You will have already demonstrated your ability to succeed in similar organizations and have an impressive track record that illustrates your competence in highly complex, high value transformational projects. You will have a solid technical understanding and an ability to translate the technical into business value propositions that align to your customers vision and strategic aims whilst being able to robustly qualify and identify the difference between real opportunities and technical science projects. You will be able to motivate a team of contributors to work with you to achieve your goals and objectives and above all you will be charismatic, fun to work with and ready to roll your sleeves up to work hard to build on our success so far and have a willingness to take on responsibility and accountability for your own objectives.

Minimum Qualifications 

• Excellent written and spoken English with demonstrably sound presentation and communication skills.
• 10/15 Years+ experience in selling complex operational systems and services with evidence of demonstrable success in winning high value deals.
• Sound working knowledge of OSS platforms and solutions including competence in Orchestration, Assurance, and Inventory management.
• Solid foundation of established and referenceable relationship at all levels including C-suite preferred in your designated customer.
• Solid working knowledge of MS office applications with an ability to create basic working commercial models in MS Excel and translate into customer TCO templates
• BSc degree qualification at 2:1 or above in computing science or engineering disciplines is desirable.