First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out! We just got named the best MSP in Aus for the 7th year running at CloudTango dot com). We are growing fast and now have almost 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for a strong IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best IT Solutions Consultant in Australia. Why would such a competent and talented individual consider coming to First Focus? What makes First Focus better than where you are today?

• Genuine depth of team with almost 300 technical talented people! Work with people who actually get tech, from L1 to CEO, and can actually deliver on what we sell.
• We understand the value you bring, and we will give you the support to get the job done!
• We understand that the opening the door is just the start. Our whole delivery chain are onboard to provide an exceptional experience for your clients.
• We find and retain the best. Best Service Desk, best Project Engineers, best team!
  

Role

A Solution Consultant at First Focus will combine their broad comprehension of IT products and services with the ability to build a deep rapport that opens doors. It's a perfect role for anyone looking for variety, challenges and career progression as you'll be taking responsibility for getting Australia's best small and medium sized businesses into the same room as Australia's #1 IT Managed Service Provider.

You will work within our Growth department, supported by our Marketing team and our Professional Services team to build relationships and attract new business and there's no shortage of technical backing when you need it.

This role would perfectly suit someone who is currently a Sales or Business Development professional within an IT business. Ideally you will have worked within a business that delivers complex IT solutions and services or provided multiple distinct IT services to most customers. You will have the history we are need, if your central responsibility there was opening doors and bringing on new small and medium business clients. Your relentless drive to succeed and hunger for personal growth will be coupled with outstanding communication skills and a genuine warmth and interest in the wellbeing of the businesses you communicate with.

The perfect person for this role will join a team driven to grow our business and a broader business populated with highly specialised consultants and technical experts. To suit this role, you will have substantial experience working with a range client scales (sub 50 up to 500 seats) and possess broad technical understanding across a range IT infrastructure products and services paired with deep commercial competence and familiarity with clients in our ideal size and scale.

If you at the top of your game in a MSP, IT services vendor or integrator and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following four things are non-negotiables:

1. You must have history and demonstrable competence delivering outstanding support and advice within another MSP, IT services vendor, integrator or MSSP
2. You must be able to demonstrate success opening new doors with small to mid scale clients across a range of industries and market verticals
3. Your values must resonate with ours. Our values can be found on the First Focus website on the About Us page
4. You must have a driving passion for helping people understand and use technology within their business that leads you to easily identify opportunities and/or problems potential clients are experiencing and pair them with our solutions.

This role will be made easier if you have solid experience tracking your progress in a modern CRM and if you have exposure to Hubspot, make sure to let us know. Finally, being able to prove that you have the ability to grow and manage a community of referring partners will elevate your profile with us.

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• A compelling salary and incentives package
• A company wide focus on empowering star performers and enabling success
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and additional qualifications (conditions apply, of course)
• Opportunities for personal and professional development with our Leadership Academy, our Leadership Labs and our FastTrack mentoring and other specialist training programs
• Our MAD (Making A Difference) Council works across the business, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

What You'll Be Doing 

• Answering inbound calls from customers looking to discuss IAG’s available policies and offers. 

• Use effective communication skills to build rapport and provide engaging customer experiences. 

• Be flexible with hours to ensure we're available when our customers need us. 

Whom you'll work with?  

TSA have partnered with Telstra for over 25 years, we pride ourselves on providing positive and memorable customer experiences. Our business has been built on passionate customer service and salespeople, and we are continuing to grow and expand our team in Brisbane.  

This is an exciting opportunity to represent Australia's largest telecommunications company, you will answer calls from everyday Aussies, calling through with enquiries for new and existing Telstra services and products. 

In this role, you will: 

• Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution 
• Provide expert advice and troubleshoot technology faults that customers might be facing 
• Provide empathy and understanding to your customers through effective communication skills 
• Take ownership, have confidence in your ability to de-escalate any customer grievances  
• Be available when our customers need us, flex to the hours that are required