Are you a hospitality manager and a great communicator with a passion for people and business?  If you’re looking to be part of a friendly, close-knit, customer-centric team. Sodexo are currently recruiting for a Village Manager to FIFO 2 weeks on 2 weeks off, flying from Perth.

Who are we looking for?  
As the Village Manager you will play a vital role in the successful running of village operations and will hold responsibility for the effective management of all aspects of Village Services within the IFMS contract, as well as the fulfillment of all contractual obligations and Key Performance Indicators in relation to the operation of a company village, as agreed with the client. You will ensure that the highest achievable quality of work is maintained across all village services, and that village service operations meet budget constraints and the scope of work and effectively manage the Heads of Department for all Village Services (Accommodation, Food & Beverage etc.).

Reporting directly to the region's Operation Manager. You will be a skilled communicator with proven people management, conflict resolution and negotiation skills. You will have the ability to build and support teams and be a safety leader with an understanding of HSE and HR legislation.

Responsibilities will include but are not linited to: 

• Regularly review performance with the client and management and identify and act upon potential problems and areas for improvement.
• Consistently communicate with employees and customers regarding operational goals, OHS and environmental concerns and all business and operational developments.
• Develop and implement quality assured procedures to improve customer satisfaction with accommodation requirements.
• Collect and review user satisfaction data for Village services, and develop and submit User Satisfaction Reports to Management.
• Lead, conduct and/or participate in incident and non-conformance investigations audits, reports and follow-up actions.
• Timely reporting to Head Office with all site summaries/paperwork, banking details and correctly completed operational reports as directed and in line with company policies as advised.
• Work closely with maintenance managers to ensure that all plant, equipment and appliances conform to client and manufacturer specifications.
• Manage staffing in consultation with the Operations Manager to ensure that accommodation administration services are covered at all times in accordance with the hours outlined.
• Oversee regular workplace inspections to maintain safety compliance requirements.
• Identification and delivery of on-site training requirements in line with company policy and legislative requirements.
• Promote Diversity and inclusion as a key driver of employee attraction and retention through recruitment programs.
• Oversee and agree upon disciplinary action for village staff with the Operations Manager, and ensuring that any disciplinary action takes place within regulatory, company and client expectations.
• Create and facilitate employee engagement experiences, including workshops and strategy sessions at all levels in an organisation.
• Develop initiatives, concepts and ideas that continually support the employee engagement message and ensure that these messages align with all other corporate initiatives.
• Work closely with the Operations Manager to develop and implement cost minimization measures where possible.
• Conduct OHS Toolbox Talks, exercises, drills, meetings and Pre-starts to meet Company, regulatory agency and client expectations.
• Monitor the consumption of materials (including energy and water where possible) and identify measures to reduce the use and waste where practicable.
• Develop, manage and implement new environmental, safety and training programs directed by senior management and the leaders of other departments.
• Foster and maintain a strong rapport with staff and managers at all levels.
• Consistent access and review of regulatory, company and client-driven OHS manuals, policies and procedures.
• Implement and ensure adherence of Sodexo HSEQ management, emergency response and business continuity plan on site.
• Assist injury management with returning injured workers to return to work safely.
• Ensure the effective administration, management and compliance of all aspects of the service agreement and all agreed Key Performance Indicators with clients, in order to ensure the optimum performance of the company village.
• Maintain the core of the business in ensuring kitchen and cleaning processes and standards, business transactions, the management of the computerized accommodation system, financial reporting and facility operations for villages are all carried out to a high standard.
• Issues and hazards are identified, addressed and reported promptly, with problem areas targeted for improvement, and recommendations and changes made to improve work safety and environmental practices before incidents emerge.
• Ensure that all documentation is recorded in an accurate and up-to-date manner, and is easily accessible to all authorized personnel through a range of channels.
• Improvements that are suggested by clients and employees are properly investigated and implemented (if appropriate) in a timely manner.
• Ensure that daily, weekly, and monthly meetings and inspections are completed (prestart, leanboard, safety committee meetings).

Knowledge & Skills

• Demonstrated experience in managing and mentoring people and teams.
• Background in service operations.
• Appointed Person (Section 44) Training.
• Comprehensive understanding of regulations, standards, practices and procedures for HSEQ, chemical handling, Food Safety cleaning hygiene.
• Intermediate Microsoft Office skills.

First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out! We just got named the best MSP in Aus for the 7th year running at CloudTango dot com). We are growing fast and now have almost 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for a strong IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Technical Account Manager in New South Wales. Why would such a competent and talented individual consider coming to First Focus? What makes First Focus better than where you are today?

• No non-technical sales/account management people! Work with people who actually get tech, from L1 to CEO.
• We understand the value you deliver, and we will give you the support to get the job done!
• We understand that the managing the relationship is just the start. Our whole delivery chain are onboard to provide an exceptional experience for your clients.
• We find and retain the best. Best Service Desk, best Project Engineers, best team!
  

Role

TAMs at First Focus combine their deep technical skills and experience in IT systems administration with a desire to provide genuine customer service and deliver pre-sales consulting. It's a perfect role for anyone looking for variety, challenges and career progression as you'll be taking responsibility for the solutions First Focus is delivering to multiple end customers.

Our Technical Account managers work together with our service desk, field techs and engineering teams so there's no shortage of technical backing when you need it.

This role would perfectly suit someone who is currently an experienced Technical Account Manager (obviously), but also a senior Project Management professional with an MSP looking for their next step, an experienced pre-sales professional with a handle on the commercials or even a strong Engineer who loves the people/customer service side of their role.

The perfect candidate for this role will join a team of highly specialised consultants and technical experts. To suit this role, you will have substantial experience working with a range client scales (sub 50 up to 500 seats) and possess technical and business competence across areas within the IT infrastructure domain.

If you at the top of your game in a MSP, MSSP or integrator and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following four things are non-negotiables:

1. You must have history and demonstrable competence delivering outstanding support and advice within another MSP, MSSP, integrator or other service providing IT business
2. You must be able to demonstrate success managing the relationship with small to mid scale clients across a range of industries and market verticals
3. Your values must resonate with ours. Our values can be found on the First Focus website on the About Us page
4. You must have a driving passion for helping people understand and use technology within their business that leads you to anticipate and pre-empt customer needs.

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Competitive package, 100% salary, 0% commission
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor and Leadership Lab training programs
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.