We are looking for a Lead Data Engineer to join our Data Domain!

What is this role about?

In this newly created, critical role, you will be responsible for the design, development and support of the Data Products Cuscal creates for both internal and client facing use cases. The role accomplishes this by:

• Sourcing, transforming, securing and monitoring data for the creation of products using Cuscal’s data lake and analytics systems.
• Engaging in discovery activities with the Data Product Owner and product, engineering and analytics personnel from both internal and client teams.
• Working in partnership with our Data Practice to deliver solutions that meet our organisational standards and best practices.

Here's more of what you’ll work on:

• Design Solutions: Develop and maintain scalable pipelines. Ensure systems are designed for extensibility, are robust, and can handle large volumes of data efficiently.
• Data Integration: Lead efforts in integrating data from various sources, ensuring data quality and consistency. Work on data transformation, processing, and loading to support analytics and business intelligence needs.
• Performance Optimisation: Identify and resolve performance bottlenecks within the Databricks environment, including optimizing the data ingestion processes and ensuring efficient data querying.
• Collaboration: Work closely with data scientists, analysts, and other stakeholders to understand data requirements and deliver solutions that meet those needs. Provide guidance and mentorship to junior data engineers.
• Innovation and Improvement: Continuously explore new data technologies and methodologies. Implement best practices for data engineering in partnership with our Data practice.
• Documentation: Maintain comprehensive documentation of data workflows, architectures, and best practices. Ensure that all data processes are well-documented and reproducible.
• Security and Compliance: Ensure data security and compliance with industry standards and regulations. Implement data governance practices and monitor adherence to policies.

Key Responsibilities:

• Design and implement the enterprise-wide data architecture strategy, including hands-on development of proof-of-concepts for new technologies and frameworks
• Architect and actively develop complex distributed systems that can scale across multiple regions and handle diverse data workloads
•  Develop, manage, and optimize ETL processes using Azure Data Factory to ensure accurate data integration across global databases
• Design, build, and maintain Microsoft SQL Server databases, ensuring data is well-organized, accessible, and secure
• Lead by example through hands-on development and implementation of advanced data processing frameworks that can be reused across multiple teams
• Define technical standards and best practices for data engineering across the organization through practical implementation and documentation
• Evaluate emerging technologies through proof-of-concept development and make recommendations for adoption or retirement of data technologies
• Identify and implement performance optimization strategies for ETL processes and reports to ensure optimal user experience
• Monitor and troubleshoot complex data processes to ensure uninterrupted service to global teams, including working occasionally outside regular business hours to support multiple time zones
• Create and maintain comprehensive technical documentation, architectural diagrams, and best practices
• Ensure data governance and compliance principles are maintained across all architectural decisions
• Communicate technical information to non-technical stakeholders effectively, tailoring the messaging as needed for diverse audiences
• Mentor and guide team members in technical best practices and architectural principles
• Collaborate effectively with cross-functional teams, including data scientists, analysts, and business stakeholders

Required Technical Skills:

• Expert-level proficiency in SQL and database optimization techniques
• Hands-on expertise in Azure services, particularly Azure Data Factory, Azure SQL Database, and Azure Analysis Services
• Deep practical experience with Data Warehousing using Kimball and STAR schema
• Strong coding abilities in at least one programming language (Python, Java, or C#)
• Hands-on experience with distributed computing frameworks
• Practical experience implementing data streaming solutions
• Expert knowledge of performance tuning and optimization techniques

Recruiters to Populate

This is a field service engineering position, primarily based at Sydney Airport, responsible for maintaining and repairing Smiths
Detection’s X-ray and trace detection equipment using hand and power tools, as part of Smiths Detection’s 24/7 rotating shift roster. This position requires face-to-face customer-interaction and a high level of team orientation, with a proactive approach to
seeking and sharing technical knowledge. The ability to work autonomously and across all of the allocated shift rotations/times are
also essential requirements.

Responsibilities:

• Troubleshooting, servicing and repairing X-ray and trace detection equipment
• Proactively completing preventative maintenance tasks according to service contracts and schedules
• Responding to equipment faults and other corrective maintenance requirements according to service contracts and key 
  performance indicators
• Testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipmentsoftware
• Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less)
• Replacing belts, rollers, motors and other mechanical components within X-ray equipment
• Replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aides
• Opening machines to inspect, vacuum, clean, de-grease, repair and replace internal parts
• Installing new equipment, independently and alongside Smiths Detection’s programs and installations teams and various 
  subcontractors and customer-stakeholders
• Completing field service related documentation and reports
• Completing technical, safety, compliance and other job related trainings, online and in-person
• Maintaining a clean/tidy work station and work environment
• Responding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writing, in a 
  timely and professional manner, independently
• Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT 
  software tracking system
• Joining regular internal team meetings and safety briefings
• Ensuring that tools and testing equipment is maintained and calibrated
• Analysing field service data trends and recommending process and equipment improvements
• Contributing to continuous improvement projects and initiatives 
• Providing training and support to new joiners and junior-level field service team members
• Leading safe-work practices and ensuring the safety of junior-level field service team members
• Reporting and escalating day-to-day issues to more senior field service team members or management in a timely manner
• Other duties as required

As a Field Service Engineer, this individual must be team oriented and flexible, and actively seek to share information and assist their peers. Possesses excellent communication skills, both oral and written. 
Demonstrates strong repair troubleshooting methodology and maintains at least an intermediate technical level of products range knowledge. Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly. Cross trained on installation of main relevant products in the 
company’s product portfolio. The main role is to be involved in special projects, some of high profile/value/complexity, and/or in direct support of applicable project lead, as assigned. Has a sound knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries as needed. 

Installs (deploys) and performs commissioning for equipment at customer sites across North and South Asia region. Maintains Service Management System and Teams platform to properly initiate, organize and maintain all installation related files until work is completed with the strong focus on scope delivery withing the agreed deadlines. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work. 

Responsibilities -

• The role will require a significant amount of travel both domestic and international including some countries considered as High-Risk (for example PNG or Thailand)
• Responsible for meeting daily service needs with regards to installation activities and driving customer satisfaction
• Installs equipment in the field; provides customer familiarization training as required
• As required, plays the role of technical lead on the project working closely with the Program Manager and the rest of the installation team as applicable
• Documents all installation work and submits paperwork in a timely manner
• Responsible for reporting product quality issues/concerns identified during the installation activities
• Participates in Service sales opportunities and assists with promoting and implementing revenue programs
• Ensures that relevant tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements where applicable
• Seeks to provide technical support to customers and other service professionals as required
• Possesses a solid level of technical knowledge on the main company’s products in the region
• Establishes and maintains a close relationship with senior level Field Service Engineers and Product Specialists in order to support the needs of the customer and remain aware of current technical trends
• Exercises every available measure to control and minimize costs
• Complies with and ensures Service Department compliance with Company health, safety and environmental policies
• Other duties as required

We’re looking for a Customer Success Engineer (CSE) to build, retain, and grow our Small to Medium Business client base.

In this role, you’ll partner with an Account Manager, applying best practices and solutions as the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful CSE, you’ll help organisations understand best practices around construction technology and solutions, and the many business benefits they can provide. 

As a successful CSE, you’ll use your consultative mindset to leverage Procore’s technology solution within the industries we serve. You’ll be instrumental in creating long-lasting adoption and delivering custom ROI analysis for your client base. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology. You’ll provide industry and technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.

This position will report to the Manager of the SMB Customer Success team and be based in Sydney. We’re looking for someone to join our team immediately.

What You’ll Do:

• Assist new clients through Implementation paths
• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Develop and execute on account strategies for emerging accounts while working alongside Sales to deliver positive outcomes for clients
• Build trust and create meaningful relationships among champions and key executives within each account
• Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors.
• This position requires 15-20% travel to Procore offices, client sites, and more!

What we’re looking for:

• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems preferred or relevant years of experience
• 1+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 1+ years of Construction industry expertise preferred
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
• Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
• Experience acting as a technology evangelist 
• Able to operate in a fast-paced, diverse, innovative environment.
• Ability to read, speak, and write in English
• Ability to train clients on product.
• Must work well within a team environment