About the role:

Reporting to the National Business Manager, you will be responsible for driving growth in selected Multi Million $ categories across Drakes, Foodland & Metcash SA. You will assist in implementing Joint Business Plans (JBPs), promotional programs, range reviews, distribution, and display strategies through alignment with our partners. This effort will be supported by our dedicated independent field team, covering over 900 of the top stores.

Are you?

• self-motivated, confident, energetic and outcome focused
• passionate about building and sustaining collaborative relationships with teams and clients
• passionate about leading people to achieve outcomes in retail environments
• looking for an opportunity to make your mark within an innovative, fun, supportive and driven business focused on growth, through the delivery of providing exceptional service to clients

Ideally, you are customer and execution focused. You recognise that success in Independents demands trusted partnerships, internally and externally, paired with commercial acumen to navigate company, wholesaler, and retailer dynamics.

Above all, you're a team player who takes ownership of your business, aligning actions and behaviours with our core values.

Do you have?

• Minimum 2 years’ experience in an account or client management role 
• Proven experience managing relationships and overcoming conflict situations
• High level of written and oral communication skills
• Strong commercial acumen with the ability to turn data into impactful category insights, trending and recommendations that promote excellence for our Client
• Intermediate Excel & Powerpoint skills
• Experience in taking and delivering the brief from the client stakeholders to a national field team
• Strong organisational skills with the ability to multi-task and manage multiple projects
• The ability to be flexible and able to adapt to the changing retail environment
• Exceptional communication and presentation skills with the ability to clearly explain rationale and recommendations 
• An inquisitive mind with the ability to challenge assumptions and think outside the box with reporting processes and outcomes 
• The ability to work closely and collaboratively with key stakeholders
• Experience in actively participating in strategic planning sessions and post activity reviews to ensure delivery of ROI

The successful candidate will proactively manage and oversee all aspects of TCCD's account in South Australia, including but not limited to set up, briefing and execution of merchandising activities, management and direction of merchandisers, budget management, primary liaison with the Operations team as well as day-to-day account management, strategic input and retail insights, to achieve and exceed client and program objectives.

Ready to achieve your personal and professional goals? Apply now and be a key player in our success story.

We are building and scaling Australia’s best disability service provider that delivers its people a great place to work and obsesses over the quality of care delivered to our participants. Are you ready to work with a serial entrepreneur to build and scale the business, taking your career to new heights?  

Be part of the Incluso Services journey, where we aim to become Australia’s leading service provider in accommodation, respite, and support services. 

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for an experienced, passionate and ambitious General Manager - Operations and Growth.

The Role

We are seeking an exceptional and energetic person with a strong understanding of the NDIS to play a pivotal role in shaping our organisation's future, driving strategic initiatives, and ensuring operational excellence. As our General Manager - Operations and Growth you will have strong leadership skills, be a confident decision-maker, helping our team develop and be successful, whilst being involved in the business growth and expansion of business offerings. You will be mentored by one of Australia’s most highly regarded serial entrepreneurs and have the opportunity to work up towards an equity position. 

What you’ll be doing:

• Collaborate with the team to refine strategies for business growth.

• Maintain budgets and optimise expenses.

• Create and review policies and procedures.

• Ensure employees work productively and develop professionally.

• Evaluate and improve operations and financial performance.

• Prepare regular reports for our Founder.

• Assist with business growth by building strong relationships with external stakeholders to attract new referrals for our services.

• Ensuring the business maintains a high level of compliance in alignment with the NDIS.

What you’ll bring:

• Strong communication and interpersonal skills to effectively interact with individuals. 

• Extensive experience in the NDIS and disability sector as a Lead or similar role.

• Existing, robust connections within the sector, capable of opening doors and creating new opportunities for business growth.

• Demonstrated experience in planning, setting, and managing financial budgets and financial targets.
• Excellent negotiation skills and ability to problem solve.
• Knowledge of business process and functions within the different areas of the business to ensure they can meet requirements of the business. 
• Capability in leading a team to deliver exceptional care to our participants.
• Successful track record of generating growth and new business by understanding the market demands.
• Demonstrated ability to work effectively with a range of stakeholders, other government agencies and specialist support services, both internal and external.

What we would like you to have:

• Valid Driver License.
• Experience in a leadership position.
• A track record of growth.
• An understanding of the NDIS, disability, and community services sector.
• Ability to actively navigate and adapt to change.
• Working with Children Check.
• NDIS Worker Screening Check.

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button. 

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

What we offer:

• An attractive salary with long term incentives that see you obtain an equity position in the business. 

• The opportunity to work with one of Australia’s most esteemed serial entrepreneurs.

• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.

• We offer an Employee Assistance Program for support and because time out is so important.

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.

• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.

• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.