Hi. We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

Purpose of your role 

As a Senior Support Engineer you will be accountable for all escalations within the Support team. You will act as a technical expert for platforms and systems which fall under the SupportOps remit, ensuring requests are dealt with efficiently and with a high level of service. You will be the second point of contact for any technology incidents and be accountable for system support and remediation. You will also help to draft knowledge base articles and contribute to the upskilling of the wider team.

Working as part of a global Service Desk team to ensure smooth operations of our systems globally, this role will be heavily involved in the Incident, Problem and Fault management process for when things aren’t operating smoothly. Success in this role will rely on strong troubleshooting and investigation skills, a deep understanding of level 1, level 2 and Desktop support, experience with ITIL frameworks (certification preferable) and a commitment to best practice.

What you do

• Play a key role in a global Service Desk team, taking ownership for the Service Desk during the allocated time in the 24-hour schedule.
• Take ownership of major incidents and issues, seeing them through from start to finish.
• Provide technical support to the global Support team, and action all escalated issues and major incidents.
• Perform troubleshooting and investigations for more difficult issues as an escalation point and working with other teams or externally with vendors where appropriate.
• Participate in Fault/Event Management, Incident Management, Problem Resolution and Root Cause Analysis of IT Systems.
• Maintain Core Business Systems in a proactive manner, ensuring systems are available, reliable and secure, though proactive monitoring and tasks.
• Work with the IT Operations Team to perform regular maintenance and patching of systems and devices.
• Participate when required in the planning, execution and delivery of key technology initiatives.
• Lead by example by using consistent, open and transparent .communication across teams
• Acts as a positive advocate for the team.

Type: Full-time, permanent
Pay rate: $80,000 - $90,000 per annum

Beumer Australia is seeking talented individuals to join our team for domestic service projects in VIC or NSW. As Service Engineer you will play a crucial role in ensuring the smooth operation of our systems and providing top-notch service to our customers as well as supervision and installation of new equipment.

Key Responsibilities:

• Erection and Commissioning of new Palletising & Packaging and Minerals & Mining equipment.
• Supervision and management of installation teams, maintaining project schedules.
• Leading modifications and enhancements of existing equipment.
• Conducting service interventions, inspections, repairs, and maintenance.
• Providing breakdown services and troubleshooting for equipment failures.
• Supporting Customer Support Sales and Project Management.
• Ensuring compliance with safety practices and guidelines.
• Following operational and maintenance protocols for machines.
• Delivering Customer Training on equipment operation.

You’ll be joining a close and dynamic Agile squad that’s all about pushing the boundaries of our award-winning (Global Media Awards winners - Best New Technology or Digital Product in the prestigious INMA Global Media Awards 2020) in-house Editorial CMS, INK . Picture a close knit team of tech enthusiasts, always working together to learn new skills, overcome challenges, and constantly seek opportunities to improve our apps using the latest tech trends.

We believe “Every minute wasted in an inefficient platform is a minute that could be spent making journalism worth subscribing to — so we built INK to maximize efficiency for our complex newsrooms.”

You’ll be at the forefront of revolutionising the editorial experience through our next-generation news planning in the content management applications, meticulously crafted with React.js & Node.js. Our playground extends to innovative realms like AWS, Kubernetes, and microservice architecture APIs with Go (Golang), offering ample opportunities for growth and exploration in the latest tech trends.

You’re confident using ReactJS and are excited by the thought of deep diving into React and web development. You enjoy being challenged and take delight in overcoming technical obstacles, and your passion for quality engineering drives you to continually improve your craft and learn new and effective ways of doing things.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The location of this role will be based on-site in Grafton. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

The Endava Google Cloud team is on a mission to assist companies in transforming how they deliver products to their customers. We seek an accomplished technologist to join our new multi-cloud Infrastructure and Delivery Unit, tasked with delivering Cloud Landing Zones and modernization projects for various key accounts and industry domains.

This presents a market-first opportunity to serve as an infrastructure subject matter expert, providing technical guidance on solutions design, governance, security, operations, and cost control best practices. Your contributions will significantly impact the continued growth of our GCP capability as we expand in the Australian region.

We are currently accepting applications for this permanent position from candidates located in Sydney, Melbourne, or Brisbane. We endorse a hybrid work model to promote a healthy work-life balance.

Responsibilities:

• Work with customers to design and build cloud-based infrastructures and landing zones
• Assist with the creation of Infrastructure architectures and technical documentation
• Design and implement:
• Secure cloud foundational cloud implementations
• Automated provisioning of infrastructure and applications
• Cloud-ready applications architecture
• Deliver end-to-end cloud-based infrastructure management solutions
• Present Infrastructure modernization strategy to C-level executives
• Improvements to monitoring, logging and observability in Client environments
• Defining and implementing cloud infrastructure governance and building deployment standards
• Working cross-functionally with our delivery management team.

As our Lead Electrical Engineer you’ll lead our efforts across global data centre projects, ensuring all phases—from planning through to operation—are executed to industry-leading standards. Collaborate closely with various teams including Engineering, Project Management, Facilities Management, and Sales/Marketing to deliver new and expansion projects efficiently and effectively. In addition to this you’ll manage all aspects of electrical design from initial business cases and feasibility studies to long-term facilities management and expansions.

Key areas of focus will include:

Design Leadership: Chair electrical design workshops, ensuring optimal solutions are explored and standards met. Lead the review and improvement of existing design standards and present actionable recommendations. 

Technical Oversight: Conduct key shop drawing reviews, load flow and discrimination studies, and earthing designs. Oversee construction site inspections, commissioning processes, and integrated systems testing. 

Project Management Assistance: development of feasibility studies, due diligence reports, and project scopes. Manage capital cost estimations, ROI analysis, and risk assessments. 

Facility Management: Support long-term facilities management with specialist knowledge in maintenance operations procedures (MOPs) and change advisory boards (CABs). 

Capacity Management: Design, create and maintain power flow and capacity calculations for NEXTDC data centres 

Why join us?

We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

Role Purpose:

The primary responsibility of this role is to lead areas of the design and development of Epsilon Retail Media’s software systems. This role will be familiar with all the policies, procedures, and technical issues related to programming. You will be generally competent across the majority of areas within the Epsilon Retail Media system and have a good understanding of how it functions together.

You will take a lead position in the development of initiatives within the squad structure and provide the technical vision for the initiatives you are involved in. You will also be responsible for communicating status updates to people external to the squad, including any potential risks to the delivery deadline (scope creep, reduced resources etc.) as early as possible so effective support can be provided.

Responsibilities and duties:

• Mentor Junior and Intermediate Software Engineers by providing advice, coaching, and educational opportunities.
• In collaboration with your Engineering Manager and the Technical Lead, build and maintain development processes and procedures, in TDD (test-driven development) or BDD (behaviour-driven development), and build upon a core SDLC.
• Implementing and monitoring ongoing strategies to enable us to deliver quality and excellence through robust testing education and policies that are balanced and appropriate to the scope of the project being delivered.
• In collaboration with the Test and Release Manager, establish automation quality assurance test methods and procedures, incorporating new technologies and meeting changing organizational, customer, and/or regulatory requirements.
• Perform intensive testing of all new and existing programs to ensure they are free of errors and function as intended.
• In collaboration with other Senior Software Engineers and Engineering Managers, ensure timely status and metrics reporting to project management and senior management.
• Work with the Development team, Product Managers, and Engineering

Benefits:

• Free gym membership
• Additional 5 days leave each year after 2 years
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year. 
• Rewards and recognition - shop our rewards store front when you receive points
• Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes 
• A committed Diversity, Equality and Inclusion strategy driven through our Viva! Women, Égalité, enABLE and Embrace (reconciliation action plan) programs.   
• Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits. 
• Access to counsellors, psychologists and professionals through Sonder - an all-in-on digital wellbeing technology platform designed to support psychological, medical & safety needs.