• Join a Great Team 
• $24.98 Per Hour
• Great Team Member Discounts on Offer 

WRAP on Southbank are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team.

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

At Jaybro, we are a leading supplier of building materials for construction sites, road and civil construction, local government, and more. We are currently seeking a friendly, passionate and customer-focused individual to join the role Customer Service Team. As a member of our team, you will be responsible for ensuring our customers receive excellent service and support in their purchases.

About the Role

In this role, you will work alongside a fun and experienced team to provide expert product knowledge, answer calls, process orders, and resolve customer enquiries. You will have the opportunity to gain knowledge of our products and the construction industry and make a meaningful contribution to the success of our team.

Responsibilities

• Manage high-volume customer inquiries by phone in a friendly and helpful manner.
• Respond to email queries
• Process customer orders accurately and efficiently and follow up with customers to ensure satisfaction.
• Maintain accurate and timely records of all customer transactions and interactions.
• Provide product information to customers and sales representatives.
• Address customer complaints and concerns in a prompt and professional manner.
• Work closely with our sales and operations team to ensure timely delivery of products and services.
• Participate in customer service training.

• Proven experience in customer service, high call volume and upsells/cross-sells, preferably in a construction-related industry.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritise competing demands in a fast-paced environment.
• Proficiency in Microsoft Office and experience using CRM software.
• Highly motivated and able to work independently as well as in a team environment.
• Knowledge of construction materials (consumables) or related products would be ideal.

• $70k + Super + Profit Share Scheme
• Certified as a Great Place to Work®! Work in a fun and supportive work environment!
• Hybrid model - Work from home 2 days a week after successful probation.
• Great company culture & high employee engagement
• WHEREFIT discounts!
• Career advancement, personal training & development programs
• Dynamic and supportive Management & Team

Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As our casual Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities.  

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries. 

We have opportunities for experienced customer centric individuals to join us on a Casual basis with the potential to work across our Melbourne site. Work the hours that work for you! 

• Working location: Port Melbourne, Tullamarine, West Footscray
• Working hours:15-25 hours/week, preferably with a minimum 3 working days of availability

To be successful in this role you’ll have: 

Customer Focus 

• Greet all visitors to facility in a timely, courteous, and professional manner. 
• Work with internal teams around the country to deliver a seamless customer experience. 
• Provide accurate advice and guidance on customer service requests and incidents. 

Concierge 

• Take telephone calls to facility from both internal and external customers. 
• Assist with coordination of customer and company events and activities at facility. 
• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork. 
• Conduct audits of critical facility stock and replenish levels as required on: 

Support 

• Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system. 
• Action internal and external customer requests via all the internal request systems; email, via phone or face to face.  
• Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.

This is a field service engineering position, primarily based at Sydney Airport, responsible for maintaining and repairing Smiths
Detection’s X-ray and trace detection equipment using hand and power tools, as part of Smiths Detection’s 24/7 rotating shift roster. This position requires face-to-face customer-interaction and a high level of team orientation, with a proactive approach to
seeking and sharing technical knowledge. The ability to work autonomously and across all of the allocated shift rotations/times are
also essential requirements.

Responsibilities:

• Troubleshooting, servicing and repairing X-ray and trace detection equipment
• Proactively completing preventative maintenance tasks according to service contracts and schedules
• Responding to equipment faults and other corrective maintenance requirements according to service contracts and key 
  performance indicators
• Testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipmentsoftware
• Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less)
• Replacing belts, rollers, motors and other mechanical components within X-ray equipment
• Replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aides
• Opening machines to inspect, vacuum, clean, de-grease, repair and replace internal parts
• Installing new equipment, independently and alongside Smiths Detection’s programs and installations teams and various 
  subcontractors and customer-stakeholders
• Completing field service related documentation and reports
• Completing technical, safety, compliance and other job related trainings, online and in-person
• Maintaining a clean/tidy work station and work environment
• Responding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writing, in a 
  timely and professional manner, independently
• Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT 
  software tracking system
• Joining regular internal team meetings and safety briefings
• Ensuring that tools and testing equipment is maintained and calibrated
• Analysing field service data trends and recommending process and equipment improvements
• Contributing to continuous improvement projects and initiatives 
• Providing training and support to new joiners and junior-level field service team members
• Leading safe-work practices and ensuring the safety of junior-level field service team members
• Reporting and escalating day-to-day issues to more senior field service team members or management in a timely manner
• Other duties as required

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Our Lysaght business is looking for a Customer Service Representative to join the Customer Service Team based in Canberra. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

You will support our Customer Service team, which focuses on producing steel products for structural support in constructions. Being the face of BlueScope, you will ensure all our customers receive exceptional service. You’ll be joining a supportive, fast paced and customer focused team renowned for providing consistently high levels of customer service. We are good at what we do! Success in this role will see you delivering our customers a premium service helping our business to increase sales and develop on-going repeat business. 

When you join our team, we offer flexibility for work/life balance, access to our Employee Assistance Provider, and ongoing training and development.

What Will You Do?

This role will offer variety and scope for an enthusiastic team player who enjoys the full spectrum of a busy workplace. In addition to general sales /customer service duties, you’ll be responsible for the following:

• interacting with our customers via face to face and managing quotes and queries
• following up on quotations and inquiries converting these into sales opportunities
• collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
• continuously look at new ways of improving the customer experience and consistently improving the total value proposition

More About You

As a highly motivated individual, you’ll provide exceptional service so that our customers can build and create great structures. You’ll bring:  

• excellent communication and a high standard of customer focus with the ability to resolve issues effectively and efficiently 
• a can-do attitude and the ability to pick up new and custom IT systems quickly
• high attention to detail, likes working with numbers and the ability to complete multiple tasks simultaneously with your superior time management skills
• a commitment to your own safety and well-being while caring for others 

Why BlueScope​

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. 

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close Tuesday 10th December 2024.