The City of Parramatta is going through unprecedented change and transformation as it becomes Sydneys Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the Citys future and ensure it is culturally, socially, environmentally, and economically sustainable.
About the role
This position is responsible fordelivering exceptional customer service to the business. As the first point of contact, you'll be responsible for looking after ICT related incidents and requests to support the daily operations of the organisation. Daily, you will triage and resolve incidents and focus on first call resolution with core business applications and end-user devices according to our standard SLA's.
This role will be working on a 7-day rotating roster so flexibility to work on the weekends will be required. On a day-to-day basis your role will involve:
... Click here to view more detail / apply for ICT Service Desk Officer
About the role
This position is responsible fordelivering exceptional customer service to the business. As the first point of contact, you'll be responsible for looking after ICT related incidents and requests to support the daily operations of the organisation. Daily, you will triage and resolve incidents and focus on first call resolution with core business applications and end-user devices according to our standard SLA's.
This role will be working on a 7-day rotating roster so flexibility to work on the weekends will be required. On a day-to-day basis your role will involve:
... Click here to view more detail / apply for ICT Service Desk Officer
