Are you ready to drive process optimization, manage impactful projects, and support a dynamic team in a fast-paced environment? Join Montu as a Category Operations Specialist and play a critical role in the success of our newly formed Category Management team. Reporting to the Head of Category Management, you’ll ensure the smooth operation of a function pivotal to Montu’s growth and profitability.
Key Responsibilities

• Identify, develop, and implement opportunities for improving category management processes to enhance efficiency and effectiveness.
• Select, implement, and maintain systems and tools to support category management activities while ensuring data integrity and accuracy.
• Lead and manage category-related projects, ensuring timely delivery, adherence to budget, and high-quality outcomes.
• Collaborate with cross-functional teams to ensure alignment on category management strategies and successful project execution.
• Develop and maintain clear, comprehensive documentation for processes, procedures, and best practices, creating a centralized knowledge base.
• Provide technical support and training to team members, enabling effective utilization of tools and systems.
• Assist the Head of Category and team members with various tasks, fostering a collaborative and supportive team environment.
• Track project progress, identify risks or issues, and implement solutions to mitigate them effectively.
   

Reporting directly to a dedicated and experienced Portfolio General Manager, you will have the opportunity to steer and direct the highly engaged F&B, Front Office, Reservations & Engineering teams to success.

You will be supported by an experienced ExCom team from T&C, Sales & Marketing, Finance and Revenue and have direct access to the hotel asset management team, working collaboratively to ensure optimisation of revenue generation and ultimate guest satisfaction.

Primary responsibilities include but are not limited to;

• Provide operational and strategic direction to hotel management team, and support manager’s in their individual roles to ensure the best possible outcomes
• Prepare end of month reporting and attend owners meetings with the Portfolio General Manager to best represent the operations of the hotel
• Promote the Hotel’s ongoing ESG commitments, ensuring green choices are made in line with our roadmap to carbon and energy reduction and bringing to life our social elevator philosophy
• Conduct regular analysis on all departments to continuously improve productivity, quality, market competitiveness and service standards
• Engage with our loyal guests, seeking feedback and setting strategies for increased customer satisfaction and RPS across our rooms and F&B offerings

For more information, a confidential discussion or to apply, please reach out to [email protected]

At Jaybro, we are a leading supplier of building materials for construction sites, road and civil construction, local government, and more. We are currently seeking a friendly, passionate and customer-focused individual to join the role Customer Service Team. As a member of our team, you will be responsible for ensuring our customers receive excellent service and support in their purchases.

About the Role

In this role, you will work alongside a fun and experienced team to provide expert product knowledge, answer calls, process orders, and resolve customer enquiries. You will have the opportunity to gain knowledge of our products and the construction industry and make a meaningful contribution to the success of our team.

Responsibilities

• Manage high-volume customer inquiries by phone in a friendly and helpful manner.
• Respond to email queries
• Process customer orders accurately and efficiently and follow up with customers to ensure satisfaction.
• Maintain accurate and timely records of all customer transactions and interactions.
• Provide product information to customers and sales representatives.
• Address customer complaints and concerns in a prompt and professional manner.
• Work closely with our sales and operations team to ensure timely delivery of products and services.
• Participate in customer service training.

• Proven experience in customer service, high call volume and upsells/cross-sells, preferably in a construction-related industry.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritise competing demands in a fast-paced environment.
• Proficiency in Microsoft Office and experience using CRM software.
• Highly motivated and able to work independently as well as in a team environment.
• Knowledge of construction materials (consumables) or related products would be ideal.

• $70k + Super + Profit Share Scheme
• Certified as a Great Place to Work®! Work in a fun and supportive work environment!
• Hybrid model - Work from home 2 days a week after successful probation.
• Great company culture & high employee engagement
• WHEREFIT discounts!
• Career advancement, personal training & development programs
• Dynamic and supportive Management & Team

Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This is a field service engineering position, primarily based at Sydney Airport, responsible for maintaining and repairing Smiths
Detection’s X-ray and trace detection equipment using hand and power tools, as part of Smiths Detection’s 24/7 rotating shift roster. This position requires face-to-face customer-interaction and a high level of team orientation, with a proactive approach to
seeking and sharing technical knowledge. The ability to work autonomously and across all of the allocated shift rotations/times are
also essential requirements.

Responsibilities:

• Troubleshooting, servicing and repairing X-ray and trace detection equipment
• Proactively completing preventative maintenance tasks according to service contracts and schedules
• Responding to equipment faults and other corrective maintenance requirements according to service contracts and key 
  performance indicators
• Testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipmentsoftware
• Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less)
• Replacing belts, rollers, motors and other mechanical components within X-ray equipment
• Replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aides
• Opening machines to inspect, vacuum, clean, de-grease, repair and replace internal parts
• Installing new equipment, independently and alongside Smiths Detection’s programs and installations teams and various 
  subcontractors and customer-stakeholders
• Completing field service related documentation and reports
• Completing technical, safety, compliance and other job related trainings, online and in-person
• Maintaining a clean/tidy work station and work environment
• Responding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writing, in a 
  timely and professional manner, independently
• Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT 
  software tracking system
• Joining regular internal team meetings and safety briefings
• Ensuring that tools and testing equipment is maintained and calibrated
• Analysing field service data trends and recommending process and equipment improvements
• Contributing to continuous improvement projects and initiatives 
• Providing training and support to new joiners and junior-level field service team members
• Leading safe-work practices and ensuring the safety of junior-level field service team members
• Reporting and escalating day-to-day issues to more senior field service team members or management in a timely manner
• Other duties as required