What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
• Lead efforts to hire, develop, and build a technical team.
• Oversight and participation in Change Management as it relates to Customer Support.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Manage to the company and department’s vision, mission and values.

• 2 Year Fixed Term Contract
• Linkedin top 5 Places to Work
• Hybrid working as standard 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

Primary Purpose

As the QA Practice Manager, reporting into Head of QA, responsible for leading and managing Rest’s Testing and Quality Assurance functions across the assigned team, including people leadership, service support, and quality management. This role ensures the safe, effective, and efficient delivery of strategic and operational risk changes at Rest. 

Responsible for driving initiatives to standardize and enhance QA practices across projects & Stable Teams, implementing best practices, and ensuring consistency and efficiency. This role also involves evaluating and adopting modern testing tools, refining methodologies, and developing robust templates aligned with industry standards, all with the goal of fostering a culture of quality throughout the delivery lifecycle. 

Key Accountabilities/Responsibilities 

• Lead, manage and develop a team of QA professionals, driving engagement, performance and risk management, overseeing service quality and compliance, to enable project delivery that meets our key performance objectives and key stakeholder satisfaction. 
• Provide senior QA services to assigned strategic and operational risk change initiatives applying Rest standard frameworks, Tools and/ or support the Head of QA, providing industry best practice subject matter expertise and supporting the development of QA capability maturity including competency, process, and tool (Automation, Performance etc) development.  
• Contribute towards uplifting and implementing QA Roadmap initiatives cross functional and non-functional streams in collaboration with Head of QA and other QA Practice Managers.  
• Lead collaboration with other members of the Rest Delivery Teams (Investments, Transformation, Member and Services), to understand project/program QA resource requirements and then planning the resources provisioning & onboarding based on project timelines.  
• Lead collaboration with Third Party Vendors who deliver for Rest, to ensure adoptions of the Rest Enterprise QA strategy framework and highlight risks, issues, and dependencies impacting quality of delivery. 
• Collaborating with Project Managers, Business Analysts, Test Leads, and other stakeholders to ensure the accuracy and timeliness of the testing phases and to identify and escalate any issues or gaps 
• Provide Quality Assurance oversight for the Program & Project delivery in DTD PD and manage multiple dependencies and interdependencies, applying agile, waterfall and lean delivery principles as appropriate  
• Manage influential stakeholder relationships, negotiations and leadership across multiple segments and geographies, ensuring alignment and collaboration on test & QA objectives and outcomes 
• Provide guidance and support to QA team members, helping them develop their skills and knowledge in testing practices. Foster a collaborative environment that encourages continuous learning and professional growth. 
• Assess the performance of QA team members, setting clear goals and providing constructive feedback. Create development plans to help individuals achieve their full potential and align their growth with the organization's objectives. 

This role is responsible for leading and executing sponsorship marketing efforts across the Pacific Region to increase brand awareness and consideration, engage loyalty members, and ultimately drive direct revenue growth. Key responsibilities include managing major sponsorships such as Accor Stadium and Qudos Bank Arena in Sydney Olympic Park to maximize their value, as well as overseeing marketing initiatives and events across various commercial partnerships in sports and entertainment.

• Manage sponsorships portfolio focusing on Accor Stadium, Qudos Bank Arena and sports partners, to drive direct bookings, loyalty, and brand awareness.
• Oversee the fulfillment of sponsorship deliverables, including branding, promotion, and event participation.
• Organise and execute events for loyalty members and VIPs, including ticketing, and resource casual team members for support.
• Collaborate with digital teams and partners to create and manage a content calendar, plan emails, and execute social media strategies.
• Close liaison with internal and external stakeholders In the creation and delivery of sponsorship campaigns.
• Ongoing and accurate reporting on sponsorship and events initiatives across the region.

The ANZ Integration Risk Manager is an important strategic support role within the Australia and New Zealand (A/NZ) market, reporting to the Senior Risk Manager, APAC.

This position is responsible for establishing a robust first line of defense for risk management within an exciting new acquisition in the ANZ market. The role involves supporting the Executive and senior management in identifying, assessing, managing, and reporting risks, enhancing the control environment, monitoring compliance with internal policies and regulations, and driving improvements in issue and loss event management.

The Regional Sales Manager, Corporate Sales is responsible for identifying and generating new business with Enterprise level companies across their region. In partnership with the Director, Commercial International Growth, this role defines the strategic direction for their territory, as well as leads and mentors a team of Account Executives to execute that vision. 

To perform this job successfully, an individual must have the knowledge, skills, and abilities identified below and perform each essential duty and responsibility satisfactorily, either with or without reasonable accommodation. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

Essential Duties and Responsibilities

• Lead all aspects of the sales effort including prospecting, opportunity qualification, contract negotiation, and account hand-off
• Ensure the attainment of assigned sales quotas by leading the sales process and providing director and recommendations to improve sales
• Lead, partner with, guide and motivate a team of Account Executives to develop account plans to generate net new logos and increase sales revenue
• Partner with the Director, Commercial International Growth to design and execute strategies to sell into Enterprise
• Motivate sales team to exceed sales quota
• Other duties as assigned