Our Service Centre provides remote product support to field teams and depot staff. The Service Centre also interacts with customers and external parties to troubleshoot customer enquiries or complaints.

You will be responsible for supporting the Service Centre Manager in continuing to create an inclusive and collaborative environment within the Service Centre, including supporting Service Centre Operators and Officers by optimising and maintaining processes and ensuring clear information sharing.

This role will involve delivery of functional training to Service Centre employees to ensure that the service organisation is well educated and has a comprehensive understanding of the processes and support of the Service Centre.

This is a full time role across 5 days per week. Applicant must be available for weekend shifts (Typically only 1 weekend day per week).

Based in our St Leonards office (5 minute walk from Train Station)

Some other duties the role performs: 

• Monitor and evaluate Service Centre Operator performance, providing learning and coaching opportunities, taking corrective action as necessary.
• Develop and execute training plans for new and existing team members based on availability, team requirements and workload.
• Create performance reports for both the team and individual team members, to support the overall performance of the Service Centre
• Assist and train other Service Centre members on contractor management processes.
• Support Service Centre Manager with continuous improvement, optmisation and implementation of new team processes
• Review and maintain Service Centre process guides and templates.
• Lead a safety culture by example.

• Cost Planning
• Tender Administration and Recommendation
• Post Contract CA (Variations, Payment Recs, Final Account agreement etc)
• Client Management and Comms
• Internal Stakeholder Management and Comms
• Contribute to improving our service offering
• Complete key cost management reports in a timely manner as dictated by the Project Manager / Senior Cost Manager.
• Communicate any potential risks or opportunities with the Client on specific projects.
• Manage Client expectations through excellent communication.
• Always maintain the highest standards of Governance and Quality Assurance.
• Contribute to the overall improvement of service offering on the respective projects

• New role - showcase your depth of expertise in Superannuation
• Join an industry leading, highly experienced team
• Hybrid working as standard 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

Reporting to the Senior Business Development Manager, the Business Development Manager at Rest is instrumental in identifying and securing new employer partnerships to expand our Number of Members (NOM) in alignment with strategic goals. This role involves identifying prospective employers, cultivating relationships with potential employers, enhancing awareness of Rest's offerings, and ensuring positive engagement with our brand. At Rest, our purpose is to create super our members love, and our mission is to make super simple. Your role is critical in achieving this.

• Drive new business acquisition for Rest Super, focusing on strategic relations and managing a robust pipeline.
• Foster growth within existing employer networks and their parent companies.
• Utilise Rest data analytics to pinpoint viable business opportunities.
• Engage with prospects through networking events and association partnerships.
• Deliver a compelling value proposition to employers and continuously seek improvement.
• Collaborate with Relationship Management teams to grow client accounts and develop tailored solutions.
• Maintain accurate reporting and documentation for key business opportunities.
• Take the lead in sales initiatives during the onboarding and transition of new business, representing the Business Development team with professionalism and expertise.
• In-depth knowledge of the default superannuation landscape and a comprehensive grasp of the offerings presented by our key competitors in the market.
• Contribute to strategic planning within the business unit, ensuring alignment with Rest’s vision and mission.
• Uphold compliance with industry regulations and company policies, while managing associated risks.
• Champion innovative approaches to enhance the business acquisition process, customer experience, and overall service delivery.

The Risk Managers primary focus is on the management and coordination of risk management, ensuring that all elements of risk to the project are identified, analysed, reported and solutions/mitigations developed and implemented. 
 
The main duties of a risk manager are: 

• Coordination of risk management to ensure effective project delivery to the highest industry standards. 

• Undertaking both qualitative and quantitative risk assessment (QRA for cost and prolongation risk related to time activities) to support informed and evidence-based decision making within the project. 

• Building and promoting a risk-aware culture across the project which includes increasing levels of awareness, understanding and commitment to risk management issues. 

• Ensuring a program of individual and small group risk reviews and reports are completed to facilitate an accurate understanding of actual and potential risk exposures across the project and facilitating solutions and mitigations, including any required controls and actions. Capturing the data in a risk register to manage the project risk profile. 

• Completing risk reporting associated with monitoring project contingency and potential scope modifications made during the project. 

• Coordinating and reviewing project status reporting and assisting with arrangements for key governance meetings. 

• Providing subject matter expert advice to the project management team in relation to risk management. 

• Supporting the project controls and contract management functions as required.