Your Career

This strategic channel role will develop the full 360 degree Cloud Service Provider partner led growth from leveraging Cloud Service Provider (CSP) partner teams, CSP partner reach and marketplaces. Reporting to the ANZ Cloud Service Provider Manager you will center your role on developing and growing channel led opportunities with partners who actively drive revenue for their business via cloud providers and marketplaces.. You will be responsible for educating and engaging the sales account teams within partners and at Palo Alto Networks on the benefits of tri party collaboration. We win by deliberate joint account engagement to solve our joint customers biggest challenges of securing their digital future. Success in the role will also require developing a strong internal network across Palo Alto Networks teams, including marketing, inside sales and Sales Engineers and most importantly our speedboat solutions specialists.

Your Impact

• Grow partner led marketplace transactions and New Customer Acquisitions
• Grow service creation for partners from customer cloud migrations and operations
• Business development with partners involvement to help activate them on Palo Alto Networks offerings
• Build a strong business network within the cloud service providers channels organizations - It is your responsibility to continue to nurture and grow your network
• Engaging with key stakeholders (Channel leadership, Channel Business Managers, Cloud Service Provider Partner Managers) build and execute on a your CSP channel plan
• As part of the overall plan, activate current marketplace partners, identify and recruit new partners who have viewed marketplaces as a relevant pathway in their go-to-market strategy
• Develop and execute business plans driving all aspects of the partner relationship to maximize growth opportunities and ensuring partner is well-positioned to deliver successful customer implementations and recommendations
• Work well in a team environment to ensure partner and customer satisfaction
• Design compelling value proposition that inspire partners to promote our solutions 
• Work with select partners and help them build a services catalog around our cloud security offerings
• Provide clear and consistent communication across the region with your dedicated partners to build strong partnerships throughout your assignment
• Lead regular business performance and relationship reviews with senior management and various stakeholders 
• Build and maintain activity of performance reports and activity dashboards

This opportunity sits within the Digital Audio pillar of Nine, where the focus is driving advertising effectiveness for brands across the suite of Nine audio streaming and podcasting assets. As this is a new role within the digital Campaign Operations Team, you will work closely with the Audio Team Lead to ensure delivery of all digital audio bookings, in addition to contributing to revenue growth for the business.

At the core, you will manage end-to-end digital audio ad campaigns, handling tasks like booking approvals, performance monitoring, budget delivery optimization, and troubleshooting. Your success will hinge on fostering strong relationships with sales teams and ensuring the highest level of client service.

Day to day you will:

• Collectively prioritise campaign launches across your list of dedicated sales teams, ensuring a smooth go live process that is in-line with our Service Level Agreements
• Implement optimisation tactics as required throughout the lifetime of the campaigns to maximise delivery and revenue
• Make calculated decisions in adjusting inventory and data mixology to achieve campaign objectives and maximise revenue
• Run ‘In Progress’ meetings with the Sales team, proactively guiding go-live schedules, campaign prioritisation, monitoring of campaign performance and assessment if they are pacing to hit their delivery goals
• Provide end of campaign reporting insights, data analysis and recommendations to promote revenue growth

We are looking for an experienced and strategic Enterprise Account Manager who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value.  They should have a consultative sales approach, a successful track record growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers.

The candidate should be a self-starter with a “GROWTH MINDSET” who has a willingness  to learn and adapt in any situation. She / He should be prepared to develop and execute  against an account plan and consistently deliver on revenue targets and have a strong can-do  attitude in an agile environment. The ideal candidate will possess both sales and technical  expertise along with engagement skills from a CXO level to technical and operations staff.  The Account Manager will be an exceptionally strong analytical thinker who thrives in fast paced dynamic environments with good communication and presentation skills.

Responsibilities:

• You’ll become the resident expert on the Freshworks platform and will expand our cloud-based software usage in existing customers
• Drive expansion through upsell and cross-sell to meet or exceed revenue targets
• Demonstrating / selling value to key stakeholders within the accounts
• Build a plan to maximize revenue and customer satisfaction within your accounts
• Create & articulate compelling value conversations with C-Level stakeholders also work in  alignment with inside stakeholders namely AMs, Customer Success, Implementations,  Billing, Support, deals teams etc.
• Close large, complex deals involving multiple executive level stakeholders
• Collaborate with and lead a larger cross functional team to the closure of large complex deals
• Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling
• Exceeding activity, pipeline and revenue goals on a quarterly basis
• Build strategies and execute on the plan in the assigned territory with the goal of generating and maintaining 4x pipeline
• Analyze sales/metrics data from your accounts to help evolve your strategy
• Assist customers in identifying industry relevant use cases and educate customers to make a  strong business impact
• Develop long-term strategic relationships with key accounts
• Ensuring satisfaction within your accounts  

What you get to do in this role:

• Help in building the measurement strategy for the Global Technical Support organization
• Interact with GTS leadership to determine current and future needs vs existing tools and facilities
• Work with various internal teams on delivery of analytical and operational tools for GTS
• Update and maintain tool and metric inventory and definitions
• Create, deliver and analyze key metrics using dashboards and QBR reporting
• Create or improve and implement analytics reporting for customer support
• Develop actionable insights from analysis to make recommendations on key business strategies.
• Participate in creating advanced analytical models to support Global Support organization and Engineering initiatives
• Provide models and analysis to help identify areas of opportunities to work with Business Units
• Learn and become and SME using our internal analytics tool (Performance Analytics)

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match! Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide. 

As our Head of CX Operations, you will be working with our Operations team and CX function to drive an effective CX strategy, delivering customer insights and driving operational efficiency across our Customer Experience department (which includes Customer Success, Onboarding, Implementations, Customer Support and Digital Engagement).

To be successful, you will need to get deep into (sometimes ambiguous) data so that you can understand the business thoroughly, rapidly diagnose issues and formulate solutions. First Principles Thinking, Intellectual curiosity, and a bias for action are essential.

As our Head of CX Operations, you’ll be:

• Define the CX Operations strategy, roadmap and operating model
• Partner with our Data teams to ensure the CX department has access to best-in-class self service reporting and insights
• Own and drive analytics and reporting across the entire CX department including volume, velocity and conversion metrics
• Partner with our Product teams to ensure that product usage data can be used to deliver a best-in-class customer experience 
• Own, manage and maintain the CX Tech Stack, including ensuring that CX systems are evaluated, selected, implemented and customised to meet the needs of the CX department
• Continuously improve CX systems and processes
• Manage, build and lead a global team by coaching and developing existing team members and closing talent gaps where needed
  

What will you bring 

• Solid experience in Customer Experience, Customer Success, Support, Implementations or Business Operations, ideally within a high-growth SaaS environment
• Leadership and people  management experience 
• Demonstrated experience leading a global business operations function across multiple regions and product portfolios
• Demonstrated experience designing a world class technology st
• Demonstrated experience managing a CX budget, ideally across multiple region or product portfolios
• A “CX scientist” - a highly analytical and data-driven problem solver with a deep understanding of CX analytics, metrics and the levers that drive performance.
  

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cash back offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024
  

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

If successful you will receive an email from our recruitment team to set up a time to discuss your experience and motivations in more detail. 

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

·         ASX 300 listed financial services organisation

·         Flexible & hybrid working arrangements

·         Sydney location

Do you want to:

·         work in an organisation where 98% of all team members believe that their manager genuinely cares about their

well-being and feels valued?

·         understand the strategic direction of your organisation and how your effort contributes to success?

·         work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?

·         work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?

·         be recognised and rewarded for your performance?

·         work for an organisation where ‘C-A-R-E’ are their values?

·         have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?

If so, then FleetPartners might be the place for you.

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management.  We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

Who we’re looking for:

On a four-month rotational placement over a 12-month duration you will be provided experience within the following areas:

• Assist with ongoing projects and initiatives
• Handle administrative tasks relevant to each of the team you are placed in
• Participate in learning opportunities and training programs
• Collaborate with team members on various tasks
• Adhere to company policies and procedures
• Seek feedback for growth and improvement

What you’ll be doing:

Customer Experience

• Responsible for the management of a variety of customer queries concerning novated leasing and salary packaging.
• Be actively available to answer inbound calls and email queries from customers
• Manage and prioritise a combination of both inbound phone and email-based customer cases  queries.

Maintenance

• Deliver outstanding customer service outcomes to all stakeholders
• Delivery of Maintenance Services as outlined in Maintenance policy/procedures
• Provide authorisation and management of repairs and maintenance to ensure the vehicle is returned to operational in the quickest and most cost-effective timeframe possible

Terminations

• Ensure accurate and timely completion of relevant responsibilities including:
• Manage all end of lease processes, including payouts, early terminations and natural termination of contracts for FleetPartners clients
• Collaborating with Team Members: you will be required to collaborate team members on various tasks and projects. This involves effective communication, teamwork, and the ability to contribute ideas and insights to group discussions

This is not an exhausted list of duties and therefore there may be other accountabilities required.

• Ability to work collaboratively as part of a team, as well as working independently when required.
• Strong communication skills and stakeholder management
• Passion for people and engagement
• Ability to thrive in an ever changing, technology-based consulting environment.
• An Australian or New Zealand citizen, or an Australian permanent resident. 
• Interest in FMO/ Automotive industry (Desirable)

• 7 additional days of annual leave per year.
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
• a ‘Dress for your Day’ policy.
• flexible and hybrid working arrangements.
• Rewards programme, including a range of discounts from a variety of retailers
• an extensive range of other employee benefits.