Job Description

Product Manager

• Looking for a different challenge as a Product Manager whereby you can still utilise your skills?

• Permanent Full-time position with competitive renumeration and benefits

• Role based at our Capalaba site in Brisbane

• Office environment with work from home flexibility

• Join a growing, yet already successful market combined with a dedicated and welcoming team

• Join a Trusted Global Leading Animal Health organisation

Allflex is the world leader in the design, development, manufacturing and delivery of solutions for animal identification, monitoring and traceability. Our data-driven solutions are used by farmers, companies and countries to manage hundreds of millions of animals worldwide. By putting intelligent, actionable management information into farmers’ hands, our solutions empower them to act in a timely manner to safeguard their animals’ health and wellbeing, while achieving optimal production outcomes for a healthy food supply. Allflex is a Livestock portfolio of digital products within our Animal Health business.

The Product Manager is the go-to person for everything to do with the product, with detailed understanding of the product features and benefits, where each product fits within a farm production system, understanding of the supply chain, process through customer care, manufacturing, printing, dispatch as well as the brand management team. 

 This role is responsible for the day-to-day management of products including planning and execution of product lifecycle management, forecasting, pricing, communication of changes and working with the marketing team to improve product messages that are delivered in communications.

Initially, this role will be responsible for products within the ALLFLEX range although the range of product may change.

What You Will Do

Responsibilities include, however not limited to:

• Lead the product management for the range, liaising with technical & global colleagues to understand the portfolio R&D pipeline, and champion ongoing range improvements; lead the introduction of new product and product improvements, with cross functional colleague engagement; identify gaps and opportunities within the portfolio, and champion product enhancement ideas to suit local needs with local, regional, and global colleagues. Contribute as required to internal product evaluation forums.

• Develop and execute product lifecycle management plans and actions and contribute to the development of company strategy in collaboration with the broader marketing team.

• Lead the building of budget and inventory forecasts for the portfolio, and accurately forecast major variances in sales forecasts based on industry, environmental and customer knowledge, and sales team contribution to forecasting.

• Work closely with production, demand planning and procurement operations to ensure supply continuity, effective inventory management, with a view to minimize stock obsolescence & destruction. Ensure supply constraints are clearly communicated internally and to customers.

• Lead the pricing review of the portfolio with contribution from the sales team.

• Lead development of product marketing messages to promote product benefits.  Work with brand management, digital marketing, technical, sales and customer care to ensure messages are accurate are being communicated in a clear and effective manner and help develop marketing activities.  At times this role will lead brand activation under direction of the marketing lead.

• Understand the NLIS and understand and changing trends in traceability for Australia.

• Conduct market research activities to help inform product strategies.

• Plan, coordinate and participate in trade and consumer promotional events as required.

• Remain abreast of marketing trends and innovations to maximize innovative product messaging techniques.

• Spend time with sales and technical team members in field to gain customer insights.

What You Must have

• Tertiary education in marketing, business or equivalent is essential.

• Prior product marketing experience.

• Experience managing large changing portfolios with significant numbers of UINs.

• Experience in an agriculture business, a knowledge of animal farming systems or experience in an agricultural business is highly desirable.

• Strong analytical skills required with proven experience evaluating portfolios and preparing business recommendations and strategies.

• Demonstrated experience developing and using market research and data to build marketing insights and develop product messaging.

• Experience engaging industry bodies, key opinion leaders and influencers to develop brand campaigns.

• Demonstrated experience developing and launching new products and market leading brands.

• Able to collaborate with other departments in a team setting demonstrating leadership competencies.

• Self-starter with initiative who works well in a team but with minimal supervision.

• Project management skills to initiate and complete multiple projects as required.

• A growth mindset looking for new ways of working to improve outcomes.

What You Can Expect

• Work autonomously whilst being supported, encouraged and being part of a trusted Global Leading Animal Health organisation

• Exposure to upskill and develop in your role

• Flexibility and opening doors to other opportunities and skillsets

• Joining a collaborative team of likeminded individuals

• Great opportunity to contribute to the growing success of our animal ID products

• Attractive Total Rewards Package offered that covers compensation, health, work life and career benefits

Our Animal Health Division is a trusted global leader in veterinary medicine, dedicated to preserving and improving health, well-being, and performance of animals and the people who care for them. We are a global team of professionals working together to make a positive difference in animal care and the world’s food supply and have a deep sense of responsibility towards our customers, consumers, animals, society, and our planet.

Through our commitment to The Science of Healthier Animals®, we offer veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. We invest in dynamic and comprehensive R&D resources and a modern, global supply chain. We are present in more than 50 countries, while our products are available in some 150 markets.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

ABOUT US:

Cruise Whitsundays is an award winning, innovative, and experienced maritime operator, based in Airlie Beach. Our experiences include day and overnight tours throughout the Whitsundays and the Great Barrier Reef, as well as resort connection services.

We are proud to offer Australia’s first underwater accommodation, Reefsuites, on The Great Barrier Reef and exclusive Reefsleep experience at Reefworld on Hardy Reef.

ABOUT THE ROLE:

We are currently seeking a highly motivated and experienced Assistant Operations Manager in the Marine team. This role is responsible for supporting the Marine Operations Manager with the primary focus of driving efficiency, compliance, continuous improvement and productivity within the Marine Department.

Key responsibilities include, but not limited to:

• Delivering first class standards throughout the marine operations, and proactively building and maintaining effective working relationships with key stakeholders;
• Supporting the Marine Operations Manager in leading and motivating a large crew to deliver the company product, safely and efficiently;
• Facilitating all facets of workforce planning such as schedules/rosters, matrixes and crew progression;
• Managing training compliance such as VSI/VOC's, qualifications and professional development;
• Co-ordinating and overseeing compliance with permits and licenses through regulatory bodies;
• Promoting business processes and systems ensuring usage for business effectiveness;
• Assisting with the planning, management and maintenance of company vessels and pontoons, including purchasing, refurbishment and replacement; and
• Assisting with project requirements ensuring project deadlines and departmental budgets are met

ABOUT YOU:

To ensure your success you will demonstrate extensive leadership experience, passionately value a strong team culture and will possess a can-do attitude. Personally, you are dynamic, self-motivated and passionate about people and results.

You will have:

• Excellent management skills with a minimum of two years’ leadership experience in a similar role;
• Prior Marine Operations experience with marine qualifications highly regarded;
• A sound understanding of commercial operations with any analytical focus and strong bias for action;
• Strong written and verbal communication skill set as well as presentation skills;
• Strong understanding and in depth knowledge of marine regulatory requirements;
• Excellent attention to detail and ability to adapt to a frequently changing market environment; and
• Ability to work flexible hours including weekends

This is a fantastic leadership opportunity within an exceptional team.

It really doesn't get much better!

If this sounds like the perfect role for you, please submit your Cover Letter and Resume now.

Cadmus is a rapidly growing EdTech company that partners with the world’s top-tier universities to improve the assessment experience for students in higher education.

With the average student completing 700+ assessments in their education journey, we purposefully built an assessment platform that makes it easy for students to understand, progress and succeed - because we know everyone learns differently.

Fuelled by a crew of mission-driven individuals, Cadmus is changing how the world learns, and we are looking for a talented Marketing Manager to join our team and help us tell the story of Cadmus to universities around the world!

Cadmus is a remote-friendly company, and this role is open to candidates anywhere in Australia. We have an office in Melbourne for those who wish to use it.

Reporting directly to the Chief Marketing Officer, the Marketing Manager will be responsible for creating powerful written and visual content that compels prospective universities to partner with Cadmus and that drives user adoption of the Cadmus platform across current university customer accounts.

Role Responsibilities

• Content Generation (written and visual): Write and design engaging product success stories to increase Cadmus’ brand perception and understanding across EDM campaigns, blog posts and thought leadership articles with a focus on driving acquisitions.
• Graphic Design (print and digital): Own the brand direction and design of all sales and marketing collateral, company merchandise and university partner collateral.
• Social Media Management: Plan and curate monthly social media schedules, including the content production and design of all assets. Further, harness social media as a forum to foster Cadmus user communications back to the higher education sector to increase product adoption.
• Product Marketing: Launch all new product features to current users and the wider higher education market through end-to-end digital campaign conceptualisation, design, execution and feature adoption reporting.
• Lead Generation Campaign Development: Work in partnership with the Chief Marketing Officer to develop lead generation campaigns end-to-end to support Cadmus’ user adoption growth targets, including campaign conceptualisation, stakeholder management, design and development of all print and digital assets and success reporting in line with company top-line objectives.

Professional Skills & Experience

• Bachelor of Marketing, Communications or Graphic Design (or similar)
• 5+ years experience in a B2B marketing role
• A portfolio of graphic design work across print and digital mediums
• A portfolio of written tactical communications pieces i.e. blog articles, case studies, white papers

Personal Attributes

• Driven / Self-Starter: You take initiative to get things done, and if you don't know how or don't have the answers you proactively seek them out rather than waiting to be told what to do.
• Eye for Detail: Our customers are highly educated academics who never miss a detail, so high-quality work is essential to our reputation and brand! You always dot your i's and cross your t's, ensuring that what you produce is of the highest calibre.
• Organised: Juggling multiple projects comes second nature to you; you have a system for making sure that nothing gets missed and projects are delivered on time.
• Communication: You have excellent written and verbal communication skills.

Why Marketing at Cadmus

• Daily Mentorship from CMO: Work in partnership with the Chief Marketing Officer on a daily basis and gain access to mentorship that will accelerate your marketing skills and knowledge.
• Develop an Award-Winning Marketing Portfolio: Develop a recognised portfolio of work that will support your long-term career success by contributing to the direction of Cadmus’ global marketing campaigns, set for award nominations in 2024.
• Have a Clear Marketing Progression Pathway: Have a clear marketing career progression pathway paved for you when you join Cadmus, with the ability to advance rapidly in your role as the company expands into new global markets in 2024 and beyond.
• Own the Departmental Direction and Your Role: As an integral member of the marketing department in a growing business, you have the ability to own your stake in the departmental direction, accelerating your business acumen and strategic capabilities.

• A remote-first and flexible culture where you can work from Melbourne HQ or any global location
• Employee Share Option Program, enabling you to be an owner of Cadmus
• Learning and professional development allowances; because we provide high-quality education opportunities to all, including the Cadmus Team
• Mentoring and succession planning for your marketing career, including monthly professional development lunches and paid yearly courses
• A diverse and inclusive workplace where there are no barriers to anyone succeeding

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

About the Role

The Customer Service & Sales Manager (Known internally as Inside Sales Manager, Australia)  will concentrate on the sales success of the Inside Sales Team. Your focus will be to motivate and develop the regional hybrid team ensuring sales targets are exceeded on a monthly basis.  The successful candidate must also maintain a fun, culturally rich environment where people are happy to work.

What you'll be doing

People:

• Ongoing people development

• Team performance management and reporting

• Provide direction to regional management team

• Conduct Team meetings 

• Drive Company culture and values 

• Maintain an engaged and motivated sales team

• Recruitment - Review Application Assessments and Recommendations

• Performance Management of under - performing staff as required.  

• Team coaching, support, annual performance reviews

Sales Leadership 

• Ensure monthly sales targets are achieved.

• Ensure team and individual KPI’s are consistently met. 

• Management of team incentive program

• Management of Rewards Program

• Training Recommendations and Updates 

Operations    

• Workday Management

• Scheduling 

• Team Incentives Management 

• Team Engagement 

• Future planning

What do we offer you?

• Competitive salary commensurate with the role

• Competitive benefits package 

• Birthday day off

• Vacation time for you to recharge

• Enhanced Parental Leave

• Learning and growth opportunities

• Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.

Are you ready to take your sales career to the next level? 

As a leading supplier of premium grade architectural products, we offer a dynamic work environment where you'll have the opportunity to manage and grow key accounts, drive sales revenue, and foster strong client relationships.

If you're a motivated sales professional with a passion for exceeding targets and delivering exceptional customer satisfaction, apply now to join our team and embark on a rewarding career journey with us.

About the Company

ACL Industries, a leading multi-branch business in Australia. ACL is known for its commitment to excellence, innovation, and customer satisfaction in the Industrial Supply sector. They are seeking a skilled Financial Manager to join their dynamic team and contribute to their continued success.

Responsibilities 

Responsible for maintaining and growing existing key accounts, the Key Account Manager at ACL Industries plays a pivotal role in fostering strong client relationships and driving sales revenue.

Included in your responsibilities are: 

• Manage a portfolio of key accounts, serving as the primary point of contact, and aligning ACL products with customer requirements.
• Build strong relationships with key customers to ensure satisfaction and loyalty, nurturing connections with stakeholders within customer organizations.
• Drive sales and revenue growth within key accounts, consistently meeting or exceeding targets, and identifying opportunities for upselling and cross-selling.
• Analyze account performance metrics to identify trends and areas for improvement, developing strategies to enhance customer outcomes.
• Complete all sales reporting accurately and promptly within ACL systems, ensuring compliance with company policies and procedures.
• Understand the business needs of key accounts and align ACL equipment and consumables to meet their requirements effectively.
• Ensure adherence to the ACL sales process to drive efficient and effective sales engagements, maximizing customer value.
• Utilize analytical skills to analyze key account performance metrics, including sales revenue, profitability, and customer satisfaction, to drive data-driven decision-making.
• Establish clear and concise communication channels, both internally and externally, to facilitate seamless interactions and achieve sales objectives.
• Maintain compliance with all ACL policies and procedures, upholding standards of integrity and professionalism in all dealings.

Qualifications

• Prior experience in sales or customer service roles, preferably in industrial supply or related industries, demonstrating success in achieving sales targets and proficiency in using CRM systems.
• Alignment to core values: Hungry, Humble, Smart, projecting confidence, and portraying outstanding personal capabilities.
• Demonstrated drive, enthusiasm, and hunger for success, with the ability to effectively manage customers through the sales process, handle objections, and negotiate terms, while delivering consistent post-sales care and identifying new opportunities.
• Collaborative mindset, adept at building strong relationships with key customers and internal stakeholders, and establishing new relationships with prospects.
• Individuals must align with ACL's core values, including acting with honest intent, embracing continuous learning, demonstrating grit, serving with certainty, and fostering connected communities.
• Excellent interpersonal skills, effective collaboration with internal and external stakeholders, and a proven track record in relationship management and customer satisfaction.
• Familiarity with sales techniques such as lead generation, negotiation, and closing strategies, along with adaptability and resilience in fast-paced environments.
• Strong communication skills, both verbal and written, necessary for effective interaction with clients and team members.
• Commitment to personal and professional growth, with a proactive approach to problem-solving and a willingness to adapt to changing circumstances.

What's on Offer

• Competitive salary package of: $80,000 -100,000
• Potential to earn additional incentives based on performance, including a lucrative fast start sales incentive plan.
• Join a dynamic and rapidly growing company with a strong reputation for quality products and customer satisfaction.
• Opportunity for professional growth and development, with ongoing training and mentoring provided by experienced industry professionals.
• Be part of a supportive team environment that values collaboration, innovation, and individual contributions, offering a fulfilling and rewarding career experience.

We are looking for an experienced Sales Manager in Australia to join our international B2B brand RateHawk, develop our business and make the travel world better together!

This is a remote position for people located in Australia.

Job Responsibilities

• Actively promote our international project in Australia;
• Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory;
• Sign-up new partners and provide them with extended training of our system;
• Initiate an API deals with the potential and existing partners;
• Build and maintain a strong, long-lasting relationship with new partners;
• Prepare, execute, and manage the commercial deals with the partners including the execution of required document flow and technical setup;
• Account clients until the first purchase is made;
• Control of compliance with commercial conditions by partners including the payment flow;
• Provide market & competitive environment analysis;
• Provide comprehensive reporting.

• Relevant experience. Ideally, 2-5 years experience in the travel industry and excellent knowledge of the country`s travel market; specialized in sales management or business development of B2B travel companies;
• Language knowledge. Fluent in English, other languages as a plus;
• Competence in API technology deals;
• Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer;
• Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
• International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
• Readiness for business trips. 40 – 50% of working time might be required for market visits.

• Competitive salary;
• Career growth opportunities and a corporate culture that encourages professional development;
• Complex and innovative product;
• Young and ambitious team of professionals;
• Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
• Flexible timetable — we don’t require you to be online at 09:00 sharp. You can start work at a time that suits you;
• Corporate discounts on hotels and other services.

We are looking for an experienced Sales Manager in Australia to join our international B2B brand RateHawk, develop our business and make the travel world better together!

This is a remote position for people located in Australia.

Job Responsibilities

• Actively promote our international project in Australia;
• Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory;
• Sign-up new partners and provide them with extended training of our system;
• Initiate an API deals with the potential and existing partners;
• Build and maintain a strong, long-lasting relationship with new partners;
• Prepare, execute, and manage the commercial deals with the partners including the execution of required document flow and technical setup;
• Account clients until the first purchase is made;
• Control of compliance with commercial conditions by partners including the payment flow;
• Provide market & competitive environment analysis;
• Provide comprehensive reporting.

• Relevant experience. Ideally, 2-5 years experience in the travel industry and excellent knowledge of the country`s travel market; specialized in sales management or business development of B2B travel companies;
• Language knowledge. Fluent in English, other languages as a plus;
• Competence in API technology deals;
• Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer;
• Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
• International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
• Readiness for business trips. 40 – 50% of working time might be required for market visits.

• Competitive salary;
• Career growth opportunities and a corporate culture that encourages professional development;
• Complex and innovative product;
• Young and ambitious team of professionals;
• Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
• Flexible timetable — we don’t require you to be online at 09:00 sharp. You can start work at a time that suits you;
• Corporate discounts on hotels and other services.

First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out! We just got named the best MSP in Aus for the 7th year running at CloudTango dot com). We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership.

Duties

In this role, you will work with senior people within our client, executing and delivering the pipeline of projects demanded by their IT strategy. You will be the key liaison between our client and First Focus, ensuring that the client is receiving the services they need, delivered in a way that answer our client's business needs, while working to position First Focus to attract addition work with the client. This will require you to be able to proactively articulate solutions that First Focus can deliver that answer challenges our client is or will face.

We seek a unique person to act as an IT Manager/vCIO within one of our larger clients, owning the execution of their IT strategy and assisting to guide their IT decision making. The right person for this role must bring these non-negotiables to the table:

1. You must be able to manage stakeholder and priorities to effectively execute the projects required to pursue a strategy
2. You must be literate and capable across the spectrum of IT infrastructure in use inside mid sized businesses - cloud, virtualisation, security, UC etc
3. You must be able to demonstrate success owning and enhancing the relationship between an external service provider (in this case, First Focus) and their client
4. Your values must resonate with ours. Our values can be found on the First Focus website on the About Us page
5. You must have a driving passion for helping people understand and use technology within their business. You’ll deliver key technical advice to our customer and be their trusted advisor.

First Focus’ values are based on keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Competitive package, 100% salary, 0% commission
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Regular social events and a great team culture!

Oaks Mackay are looking for casual Guest Service Agents who are passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About Us

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.   

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments.

About the Role              

As the Client Services Manager, you will oversee the day-to-day operations of our support teams, ensuring the delivery of exceptional service to our clients. Your role involves leading, coaching, and driving the teams to meet key performance indicators (KPIs) through ongoing training, process improvements, and skill enhancement.

Additionally, you will handle client escalations, drive continuous improvement initiatives, and collaborate with stakeholders to align support strategies with client experience goals.

Other keys areas of responsibility will include:

• Lead, coach, and drive support teams to deliver exceptional service and meet KPIs;
• Manage staffing levels and ensure a high level of knowledge within the team;
• Communicate job expectations, provide feedback, and address underperformance.
• Handle client escalations effectively and maintain a comprehensive understanding of business applications.
• Identify and drive continuous improvement opportunities in the support experience;
• Act as a change leader, ensuring operational readiness and capability uplift;
• Collaborate with stakeholders to adapt the support model and align with client experience strategy.
• Produce regular reports on key metrics and monitor support tickets across departments;
• Assist in providing technical training to support teams and demonstrate excellent problem-solving skills.

About you

A customer focused, engaging and inspiring leader, you will have previous experience leading high performing teams in a contact centre environment.  You enjoy a fast-paced environment, dedicated to quality customer interactions, delivered by a highly knowledgeable team. You are comfortable managing change and underperformance and do so with a hands-on method. 

You will also bring:

• Proven track record of leading client service teams, setting goals, defining KPIs, and providing clear direction while fostering a culture of accountability;
• Ability to coach and enhance employee performance, promote team spirit, and communicate proactively to ensure inclusivity and recognise contributions effectively;
• Hands-on experience in implementing and maintaining quality assurance standards to ensure consistent service delivery excellence;
• Ability to establish strong relationships with customers, employees, and cross-functional teams, adapting communication styles to suit various audiences and managing conflicts positively;
• Strong organisational abilities with a focus on planning and execution, following established procedures to ensure customer satisfaction and service delivery efficiency.

Our Benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave.

We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees.

We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.

Ready to Apply?

If this role sounds right for you,  we invite you to apply by clicking the Apply button.  Please note you will be redirected to a Global Payments career page to submit your application. 

For further information please email kristy.ward@globalpay.com 

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

We respectfully ask that no recruiters contact us with regards to this role. 

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Join Oaks Mackay Rivermarque Hotel as a full-time Restaurant Manager. This is your opportunity to manage the day-to-day operation of a successful Restaurant and Food & Beverage department. 

You will oversee all the aspects relating to the management of the restaurant operations; including financial forecasting, rostering, and implementing promotions to increase food and beverage sales.

You will:

• Create exceptional dinning experiences for our guests
• Liaise with the chefs and head office F&B team on the restaurant menu 
• Lead, mentor and train the Food & Beverage Operations team
• Understand, comply and promote health and safety policies and procedures
• Complete all daily, weekly and monthly reporting requirements