Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

The Service Delivery Coordinator is responsible for working with customers and multiple teams within Datacom to provide analytical and specialised administrative support and to optimise the delivery of contracted managed services.

What you’ll do   

• Having knowledge of all contracted services being delivered to customers including incident management procedures.
• Monitoring ticket volumes and aged tickets. Monitoring SLA adherence and escalate continual breaches.
• Notifying underperforming delivery teams of their agreed responsibilities, escalating where needed.
• Running and maintain registers and ensuring actions are completed.
• Support the completion of reporting including extracting for SDM review.
• Reporting on customer satisfaction results and trends. Undertaking administration activities including minute taking.
• Identifying opportunities to improve the customers’ experience.
• Being an escalation point when SDM is unavailable.
• Working with delivery teams on ticket escalations to achieve the outcome for the customer.
• Building strong and long-term relationships with delivery teams and their team leaders.
• Building strong relationships with multiple touchpoints within our customers organisation.
• Assisting with e completion of improvement activities.

What you’ll bring  

• High level understanding of Information Technology. Customer service, issue resolution.
• Knowledge or exposure to Netsuite, Service Now, Zendesk would be highly regarded
• Process management.
• Customer relationship management. Service management.
• Organisation and prioritisation skills. Excellent communication skills, both written and verbal.
• Attention to detail and high standards of quality.
• Network builder (internal and external). Effective presentation skills with the ability to convey technical information across various levels.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.  Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices.

Based in Brisbane you will have proven experience in the legal or accounting industries. You will be a strategic and supportive partner for our customers in this opportunity. As a tenacious and empathetic expert, you will proactively engage in the day-to-day management of your accounts, including strategic account planning and customer success issue resolution.

Reporting to the Manager of Customer Success, you will be responsible for developing and maintaining existing and new customer relationships while leading the customer to full adoption of our product. We are looking for someone who is customer focused, social, and analytical.  You will possess an aptitude for learning and using new software and be someone who can communicate clearly and effectively. This is a chance to make an impact in a successful cloud-based technology business.

This is a great opportunity for someone with great get-up-and-go and fantastic customer skills to join a tech company

What you will do:

As a Customer Success Manager, you will play a pivotal role in ensuring the success and satisfaction of our valued customers. Your responsibilities encompass a broad spectrum of activities aimed at building enduring relationships, addressing critical issues, and maximising the value of Actionstep's services.

Here's how you'll make an impact:

Relationship Building and Issue Resolution: Build enduring customer relationships by resolving issues promptly and tailoring solutions to their needs.

Primary Interface and Ambassador: Act as the main contact point to manage critical situations and educate customers on Actionstep's capabilities for effective usage.

Risk Management and Proactive Retention: Evaluate customer risk, proactively preventing dissatisfaction, and driving retention throughout their lifecycle.

Autonomous Account Management and Advocacy: Independently drive accounts while advocating for customers and reporting feedback to stakeholders.

Customer Engagement and Product Updates: Conduct regular in-person meetings, prioritize customer requests, and communicate updates for an exceptional experience.

Advocacy Development and Best Practices: Establish advocacy relationships with key customers, sharing best practices to enhance processes continually.

Strategy Alignment and Revenue Management: Align with customer strategy, conduct business reviews, and manage revenue through retention, renewal, and product adoption.

The KPIs you will own:

• CSAT (Customer Satisfaction) for Customer Success interaction
• Increase of NPS (Net Promoter Score) (owned with the Customer Team Organization)
• Customer churn percentage (owned by the Customer Success Organization)
• CHS (Customer Health Score)

Who you are:

Compassionate: you can mediate, counsel, and empathize with both internal and external teams to ensure customer expectations are managed while validating different experiences.

Curious: you want to find the answers and will work all the angles to get it done. You go above and beyond with in-depth research and evaluation to solve complex problems.

Principled: you build credibility and trust by understanding and addressing customer requirements.

Results-focused: you like to check things off your list and have a bias for action, using your decision-making prowess to make decisions quickly and solve problems.

Detail-oriented: you zoom in on the important facts and connect the dots between seemingly unrelated items.

Collaborative: you thrive when sharing ideas and connecting with the right people to find solutions

Cool under pressure: you know how to focus and keep your eye on the results.

What you will bring:

• Accounting / trust accounting knowledge
• Exposure to the legal industry (working with lawyers and law firms)
• A strong understanding of technical vernacular in order to effectively communicate with customers and internal teams.
• Experience working with Microsoft Teams, Churn Zero, Fresh Desk, Zoom, Azure
• 2+ years of experience in a Customer Success, Consulting or Sales related field
• Confident, high energy, self-motivated and a true team player
• Creative thinker, strategic and proactive
• Ability to effectively communicate through all mediums (virtual, verbal, listening, written).
• Strong aptitude for technical software products
• Ability to build credibility and trust by understanding and addressing customer requirements
• Proven track record of sustaining & growing complex relationships
• Proven ability in customer retention, presentation skills, and ability to work independently to deliver customer success.
• Exceptional client management and communications skills
• Experience working with senior and executive level customer contacts

We offer a fantastic and inspirational working environment!

• Flexible working.

• We are a team, we trust each other and we believe our best work happens when life & work is in good balance.

• Wear what you like to work.

• Unlimited Annual Leave

• Take your birthday off.

• Socials and team building events, remote and in person.

• Relaxed and friendly team.

• Fantastic training and development opportunities.

About the Role:

A key part of our operations is the exceptional customer service we provide to our clients and we're on the lookout for a Customer Service and Fulfilment Coordinator, based in Brisbane. This role will be responsible for organising the day-to-day fulfilment activities for our customers all across Queensland and coordinating the regular delivery of stock to our warehouse, ensuring a smooth process from start to finish.

We are looking for an outgoing individual, who’s a people person with a passion for customer service and fulfilment. Our ideal candidate will have a can-do attitude and be willing to participate as an active member within the team. You need to be comfortable speaking with colleagues and customers on the phone or in person, be able to resolve conflict effectively, be numerate and have an aptitude to use an inventory system.

This role is part of a fun and energetic team and would suit an enthusiastic person who is looking to further their career in customer service, with excellent career progression and development opportunities.

About Eco Outdoor

Here at Eco Outdoor we are focused on outdoor lifestyle, remarkable products, and exceptional service. We’re a growing small to medium sized Australian owned business servicing the Architecture & Design industry across Australia, New Zealand and California. Last year was our most profitable yet, and this year is proving to be better so there are bright times ahead for the business.

Check out our website - https://www.ecooutdoor.com.au

How is it to work with us - https://youtu.be/NUcF0d6IRUc

Or visit our LinkedIn or Instagram pages.

Skills & Experience:

• Excellent communication skills and relatability whether in person, in writing or over the phone. Able to resolve conflict effectively
• Organizing the day-to-day order fulfillment activities, ensuring the highest level of service is maintained with all customer touch points including phone calls, emails, text and occasionally in person
• Liasing with external freight partners to coordinate deliveries all over Queensland
• Establishing priorities and meeting deadlines
• Managing stock to ensure customer lead times are minimised and stock is allocated efficiently
• A team player who is happy to lend a hand to others and an ability to work collaboratively with colleagues as well as working autonomously
• Experience in NetSuite is highly advantageous

• Good base salary
• Great team culture
• Pro work/life balance organisation

How to apply

Apply now – if you want more information before you apply, check out our site (https://www.ecooutdoor.com.au) or check us out on LinkedIn, or Instagram.

Please note we require full-time, permanent working rights for this position

About the opportunity:

We are looking for an Irrigation Manager to oversee the delivery of irrigation across the Fitzroy Macadamia developments in Gogango, Queensland (65km SW of Rockhampton). This role coordinates and oversees the delivery of irrigation requirements across the macadamia developments in the Fitzroy River region. You will provide irrigation expertise supporting the irrigation system design and installation.

Key Responsibilities:

Reporting to the Area Manager - Fitzroy Macadamia Operations, you will be responsible for:

• Providing irrigation expertise with the irrigation systems design and installation.
• Monitor water account balances and requirements from various users.
• Program, manage and control automation systems.
• Provide guidance to orchard managers on irrigation requirements.
• Be a role model by demonstrating precise and safe work behaviours and reinforcing policies and procedures.
• Coordinate delivery of water via suppliers and infrastructure to users as required.
• Maintain effective working relationships.
• Identify the training needs of workers.

• You will hold a C class drivers’ license (essential).
• Experience in operation and management of pressurised irrigation systems.
• Experience with irrigation automation.
• Experience with tree crops.
• Project management experience.
• Strong verbal and written communication skills.
• Excellent attention to detail.
• Strong organisation and time management skills.

• Competitive annual salary up to $110,000 p.a., dependent on experience and qualifications.
• Eligibility to participate in the company’s group salary continuance, group life insurance plan and annual bonus scheme.

How to Apply:

Please submit a covering letter addressing the requirements mentioned above and your resume via our website by 28 June 2024. Please note that candidates may be evaluated before the closing date.

About Rural Funds Management:

Rural Funds Management (RFM) is an industry leader managing approximately $2.3 billion in agricultural assets on behalf of retail and institutional investors, including the ASX-listed Rural Funds Group (RFF). We have over 27 years' experience owning, developing, and operating farms in most Australian states. 
At RFM, our culture is built on the core principle of 'Managing good assets with good people.' We believe in being precise, offering variety, rewarding effort, and providing a friendly workplace. 

Joining RFM means becoming part of a dedicated team of over 240 professionals, including fund managers, finance experts, horticulturists, agronomists, and farm managers. Whether you are seeking a corporate or operational role, RFM has a place for individuals who are passionate about agriculture and finance.

The Business Development Manager for Queensland plays a pivotal role in Utemaster's expansion into the Queensland market. This position involves establishing and cultivating new business through proactive sales efforts, with a focus on automotive dealerships. 

The successful candidate will be articulate and polished in presentation, embodying energy and empathy in their interactions. Operating autonomously, they will drive the sales function to achieve sustainable growth, demonstrating tenacity as a new business hunter while also nurturing existing relationships with care and diligence. Relentless follow-up and a commitment to living our company values are integral to this role's success.

About the Company:

Utemaster Australia designs, manufactures, and distributes market-leading ute accessories nationwide. Their products, available through car dealers and 4x4 stores, come with a 3-year warranty through an extensive network. 

Dedicated to helping people get things done and enjoy life's adventures, Utemaster focuses on reducing business running costs and maximizing productive hours. Their range ensures users spend less time searching for and loading gear, while maintaining an attractive and professional appearance for their utilities.

KEY RESPONSIBILITIES:

• Secure new business by engaging with automotive dealerships and resellers.
• Establish and maintain strong relationships with dealers and resellers in the Queensland territory.
• Conduct a minimum of three days per week on the road, with the remaining time working from home office.
• Utilise Netsuite CRM to manage customer relationships and sales activities.
• Prepare and deliver presentations on Utemaster products and services.
• Attend industry events and trade shows to promote Utemaster products.
• Provide regular sales reports and updates to the Australian Sales Manager.
• Meet and exceed sales targets and objectives.
• Participate in a comprehensive onboarding process, including training on products, internal systems, and company processes.

QUALIFICATIONS:

• Proven track record in business development or sales, preferably in the automotive industry.
• Experience with Netsuite CRM is beneficial.
• Strong understanding of sales processes and strategies.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Strong organizational skills and attention to detail.
• Ability to build and maintain strong relationships with clients.
• Results-driven with a focus on achieving sales targets.

What We Offer:

• Exciting opportunity to make your mark, and take ownership of the sales and growth functions, while working with a supportive management team.
• Innovative culture & growth-focused team,
• Security of a well-respected stable business in a growth industry
• Work directly with the Sales Director to set sales strategy and growth targets,
• Incentive & Recognition program
• Ongoing professional development tailored to you, earn and learn! Access to coaching and development, from some of the industry’s top performers
• Opportunities to travel Australia-wide and New Zealand.
• Vehicle and tools of the trade