At AECOM, we are passionate about the future of the Hunter Region.

As a result of a significant project pipeline, AECOM is looking to grow its Civil Structures team in Newcastle with the addition of a ‘Senior Structural Engineer’. 

In the role of Senior Structural Engineer, you will be responsible for developing deliverables ranging from condition investigation reports, presentation of analyses, and other design documentation in accordance with Australian standards and client specifications, whilst supervising and supporting junior engineers.

Ideally, you will have prior experience in the following areas:

• Development of concept solutions for Water, Transportation and/or Energy infrastructure
• Inspection and assessment of existing structural assets
• Delivery of analysis & design of solutions for Water, Transportation and/or Energy infrastructure
• Experience in supporting construction related activities.

You will work within a well-established and highly experienced Newcastle engineering team – as well as with other teams within AECOM’s extensive network of professionals – on a range of civil infrastructure projects for a broad range of clients on local, regional, and inter-state projects.

UI/UX Engineer (12 month Fixed-term-contract)

Join our team as a UI/UX Engineer, and unlock your potential in a challenging, dynamic, and fast-paced environment. 

As a UI/UX Engineer, you will be part of a Tech Squad to execute on an exciting travel product. You will get an opportunity to work on cutting edge technology and play a pivotal role in driving advancement in the bank's leading engineering practices. You will build and coach others to develop and automate the testing of robust, adaptable code that is always production ready.  

Enjoy a competitive salary, wellbeing perks, and endless opportunities for professional development and internal mobility. Don't miss out on this chance to showcase your skills!

 About us

Visa Managed Services (VMS) is the delivery arm of Visa Consulting and Analytics (VCA) team. We draw on our expertise in strategy, consulting, data analytics, and industry experience to develop fact-based recommendations and delivery plans to improve client performance. The VMS team is specialised in building teams that work within our client’s businesses to drive results.

About your role

Embedded within the client’s business, you’ll enjoy working in a collaborative Tech Squad, delivering against a clear roadmap that will deliver results for the client.

• You are a UX leader curious about emerging technology
• Our team is committed to providing the best digital experience for our customers
• Through collaboration we can deliver the best customer experience across our digital platforms
• Cohesively work with the broader design, research and delivery team to produce designs that champion the best digital experience for our customers while achieving business goals.
• Under the leadership of your Experience Design lead you will own 1-2 major projects – from scoping and costing through to design execution.
• Produce flows, wireframes and interactive prototypes along with detailed supporting documentation
• Regularly review data and insights to create designs that put the customer first while meeting business objectives
• Effectively manage stakeholder’s expectations through regular and relevant interaction. Your stakeholder community includes Product Owners, Dev/Engineering, Sales, Marketing, Legal and Compliance representatives
• Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.
• Make trade-offs in an environment of often-conflicting objectives, e.g. deliver great experience to deadlines with fixed resources. Ruthless prioritisation and an ability to focus on key issues.
• Advocate the value of UX in the broader organisation

What you will need to be successful:

• Proven experience designing conceptually for complex, transactional consumer interfaces across multiple devices
• An ability to solve complex design problems while visualising solutions in appropriate ways
• Proven experience managing UX project delivery in an agile framework within agreed time frames
• Experience managing, coaching and mentoring other designers to achieve desired outcomes while recognising the difference between “good” and “great” work.
• Influential communication and stakeholder management skills with demonstrated success presenting design in a clear, confident and persuasive manner
• Experience using customer research, behavioural or digital analytics to drive design and optimisation
• Skills in information architecture, task flow and/or decision tree mapping
• To support the application a strong portfolio demonstrating UX process, low and high fidelity design skills, outcomes delivered would be of value.

Why Work with Us:

• Opportunity to work in a dynamic and fast-paced environment
• Take advantage of working across two organisations
• Collaborative and supportive team culture
• Competitive salary and other perks including AUD1,000 well-being allowance and AUD4,000 study grant
• Professional development opportunities to grow your skills and career
• Opportunities to move internally to switch up your career

Become a valuable member of our team and contribute to our thriving organisation. Apply now and show us what you’ve got!

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What will a day in this role look like: 

• As part of this role, you will be given the opportunity to lead and deliver a variety of interesting projects, offering you the chance to combine your technical skills, project management skills and client relationship management experience with a project delivery focus.
• Working with a broad range of clients, you will be involved in key stakeholder engagement processes, contributing to the growth of our business. 
• As an experienced practitioner with significant experience working in an engineering design consultancy, you will be leader on multi-disciplinary projects. 
• As an experienced engineer, you will be a passionate mentor, supporting the development of our more junior team members.

Due to significant contract awards within our ANZ Water business, we are expanding our team and are currently searching for a proven Water Resources Engineer to join our Adelaide office.

We are known as industry leaders in the delivery of water resources projects, particularly in the areas of flood risk assessment, coastal engineering, hydrological and hydraulic modelling, drainage design, mine water management, and disaster management. In this role, you will support a variety of projects across a range of market sectors, with a focus on transport (road, rail and air) and defence markets located across South Australia and beyond.

By joining our team, you will have access to mentoring and guidance from our industry leading experts. You will also have the opportunity to work and collaborate with interstate and international offices.

What will a day in this role look like:

• Manage and deliver local projects from strategy to detailed drainage design and delivery. 
• Communicate with internal/external stakeholders and assist in project delivery across various sectors. 
• Mentor and guide junior engineers, designers, and drafters; collaborate across engineering disciplines. 
• Apply drainage engineering expertise to contribute to project design and delivery in diverse markets. 
• Lead client-facing projects, ensuring quality, timeliness, and budget adherence. 
• Develop project leadership and design management skills while influencing office culture. 

Overview 

We are an Australian technology company creating the future of mobility with software-defined driverless transport. To build this new future and respond to growing demand, we are on the hunt to employ fresh thinking, technical minds to join our dynamic team, where we will continue to innovate and thrive together. 

Applied EV develops safety-rated, autonomous-ready, digital control systems (Digital Backbone) and modular vehicle platforms (Blanc Robot), for global commercial applications. We are developing the next generation of mobility, where vehicles run entirely on software and are programmable, improving efficiency & sustainability. 

www.appliedev.com 

Job Purpose: 

Working closely with global software teams and key internal and external stakeholders, you will lead a team of software engineers to develop drivers, configure our middleware stack and support with integration and board bring up activities. 

Duties & tasks include: 

• Work in a professional cross-functional team environment to assist in the development of new products, from prototype through production. 

• Lead a team of local and contract engineers to configure an AUTOSAR BSW stack, including CDD development, to satisfy system/software requirements and architecture. 

• Take ownership of the BSW stack and support verification and integration of SWC. 

• Follow our safety-critical and secure software development process and ensure your team is not only delivering a functional BSW stack, but also producing the required artefacts to comply with ISO 26262/ISO 21434/ASPICE standards.  

The ideal candidate for this position brings with them: 

• A bachelor’s degree or equivalent in Electronics Engineering and/or Computer Science. 

• Minimum 5 years’ experience in the automotive or similar industries required: 

• Experience in the following areas preferred: 

• Safety-critical software for ASIL rated systems in accordance with ISO 26262 

• Configuring AUTOSAR Classic BSW stacks 

• A strong understanding of embedded software development concepts (i.e. use of peripherals like DMA, communication protocols like SPI, CAN, configuration of RTOS) 

• A sound understanding of the full software development lifecycle (SDLC) through requirements, design, implementation, testing and support. 

• Proficiency with the following tools, technologies & systems (or equivalents): 

• C/C++ 

• AUTOSAR Classic configuration tools 

• Vector Toolkits 

• Lauterbach TRACE32 or similar 

• Git 

• Polarion or similar configuration management systems 

• Jira 

• Experience with root cause analysis and engineering risk management methods (e.g., FMEA). 

• Experience with Infineon AURIX processors highly regarded 

• Demonstrable team leadership skills 

• Experience working in a fast-paced environment dealing with complex and multiple tasks. 

• The ability to be adaptable and flexible to business needs. 

• Excellent organisation skills and fluency in written and verbal communication in English.  

Applied EV creates an inclusive environment that empowers employees and embraces diversity. We have an onsite company paid cafe and free parking in the business park. We welcome and encourage everyone who has a passion and curiosity for technology, automotive and innovation to explore our open positions and join our growing team. 

AECOM has an opening for an Electrical Engineer to join our Buildings and Places team in our Sydney CBD office.

The role is ideal for a values driven experienced engineer with a strong technical background with an interest in developing detailed design solutions and is responsible for the delivery of a range of exciting electrical engineering projects which cover a diverse range of the construction sector including Data Centres, Defence, Commercial, Education and Health.

What will a day in this role look like:

• Use your experience on building services projects as an Electrical Engineer or Senior Electrical Engineer, to prepare technical design documentation across a variety of industries and market sectors whilst guiding and mentoring junior members of staff.
• Contribute to the broader team by providing specialised advice on a range of projects, utilising your experience in Australian Standards with exposure to State and Federal Government Projects
• Liaise with internal stakeholders across our expansive multi-disciplinary engineering team to provide high-level technical advice on some community-defining projects.
• Design experience on Australian defence infrastructure and facilities

At Relectrify, we're on a mission to engineer the future of battery energy storage. We are building a disruptive platform that dramatically reduces the cost of storage by unlocking significantly more energy from every battery cell.  We want to see a world abundant with clean energy and believe we will make a meaningful contribution. 

Our core values fuel and motivate our work: 

1. Prioritise what matters most: We strive to work with clear objectives and understand why they are the right goals to pursue. 
2. Think critically: We base our decisions on informed, open-minded evaluations, not on hierarchy or gut feelings. 
3. Be decisive: We prioritise action and continuously move forward, adapting as new data becomes available. 
4. Quality and elegance in everything: We put in the effort to distil complexity and make things as clear and impactful as possible. 
5. Collaborate or fail: We seek to work with those who excel and recognise that partnerships are essential to our success. 
6. Get jobs done: We focus on the core task – the job to be done – and we aren’t content until we’ve achieved the desired outcome. 

We embrace diverse experiences to fuel our collective success, ensuring everyone can do their best work. 

If you are looking to make a positive impact in the world of renewable energy by advancing battery technology, come join us. Even if you don’t meet every requirement, we encourage you to apply — you might just be the perfect fit for our team. 

Learn more about us.

About the Role

Location: This position offers the flexibility of hybrid work between home and our office on the edge of Melbourne CBD. Domestic travel for customer projects will be required from time to time. 

Team background: Reporting to the Head of Australia, this newly created position is responsible for the delivery of exceptional technical and project support to our Australian-based customers and partners. As the first Project Engineer in this region, you will have the opportunity to establish processes, solve challenges, and continually improve outcomes for external stakeholders to ensure a positive brand and technology experience.

Who we’re looking for:  A Project or Applications Engineer who is experienced in both pre-sales technical support and post-sale project management, who understands the needs of both customers and partners and who can fulfil these requirements through precise project mapping and effective management. You will need to be comfortable working with a diverse set of stakeholders and skilled in taking complex concepts and technical jargon and communicating these in an easily digestible way for your target audience. 

You are a fast learner who has a passion for renewable energy, willing to take the initiative to seek out knowledge, improve ways of working, and actively engage with stakeholders to ensure an exemplary experience for our customers and partners.

What you’ll be doing: Relectrify is launching an innovative new battery energy storage system for the Australian market. Built on its CellSwitch® platform, the Relectrify AC1 delivers ‘More Energy’ to asset owners, dramatically improving BESS revenue and project investment returns. The AC1 will primarily be sold and deployed in C&I applications, but it will also be deployed in distribution-level front-of-meter applications. This role provides technical engineering support for the AC1 to both partners and customers. This includes: 

1. Providing application engineering support that helps prospective customers evaluate projects using the AC1, in the process addressing technical questions and selling them on the AC1’s engineering advantages. 
2. Post-sale, to provide project engineering support to the EPC responsible for project delivery, managing all project items within Relectrify’s scope of responsibility.

You will work alongside internal teams to become an expert on our technology and its applications. You will use that expertise to inform customer project design and ensure delivery within our scope to battery energy storage project developers, large business energy users, EPC firms and energy consultants.

Over time, you will drive smarter, faster, more effective delivery of technical solutions to customers, including improving tools, documentation and processes for more effective customer and partner engagement.  

Must-have experience: 

Applicants must have full working rights in Australia and be willing to undergo pre-employment background checks (i.e. working rights, criminal history, and employment references). 

• Bachelor’s degree in Electrical or Electronics Engineering or a related field
• Extensive experience in customer applications for battery storage, including related technologies such as renewable generation and EMS integration
• Experience in the deployment of battery storage projects in C&I, distribution-level and front-of-meter applications
• Extensive experience in interfacing and supporting EPCs in developing, planning and constructing stationary battery storage or PV systems
• Demonstrated experience delivering technical customer projects on time and within budget  
• Demonstrated professionalism with interactions at all levels of collaborating organisations  
• Demonstrated experience in expertly managing the expectations of internal and external project stakeholders
• Prior experience contributing to the development or improvement of technical documentation such as application notes, installation guides, and user manuals.

Nice-to-have experience: 

• Familiarity with power electronics, electrical packaging, and printed circuit design
• Experience working in a small team where resourcefulness was paramount, e.g. start-up or scale-up businesses, or in a satellite office of an overseas organisation

Why Relectrify?

Our benefits are designed to support and enhance your work-life harmony:

• Market-competitive salary and benefits 
• Ownership opportunity as part of the Employee Share Option Plan
• Advancement opportunities for leadership and management due to rapid scale-up trajectory
• Paid time off and holidays
• Gender-neutral paid parental, personal/carer’s leave of absence
• Hybrid flexible work policy 
• Purchased leave scheme 
• Salary sacrifice for superannuation
• Education reimbursement
• No-cost commuting  
• Free snacks and (actually good!) coffee in the Melbourne office
• Team events and monthly socials

Relectrify is committed to providing inclusive experiences. We welcome applicants from all backgrounds and identities, including race, ethnicity, age, citizenship, religion, sex, sexual orientation, gender identity, veteran status, marital status, pregnancy, parental status, or disability. Discrimination based on these or any other social identities is not tolerated.

Note to recruitment agencies: Relectrify does not accept unsolicited agency resumes. Relectrify does not pay placement fees for candidates submitted by any agency other than its approved partners. 

We are seeking talented Senior .Net Engineers to join our newly formed team in Perth and support the growth of our engineering capabilities in Australia. As a cross-functional engineer with a growth mindset, you will be passionate about object-oriented programming and advocate for human-centred design and development. You will be actively engaged in the development lifecycle of innovative platforms and robust solutions for our renowned clients, from architectural adjustments to product evolution.

Being one of the first hires for this team in Perth offers a unique opportunity to shape our growth and culture as we expand across Australia and the wider APAC region. This role is ideal for an accomplished software engineer who is enthusiastic about mentorship, knowledge-sharing, and fostering a positive workplace culture

This is a full-time position that requires in-office interaction with our clients based in Perth. We are also considering interstate applicants who are open to relocating to Perth for this opportunity.

Responsibilities

• Full-stack development within a team of experienced software developers.
• Development activities are cohesive to ensure business value is delivered promptly.
• Code reviews to ensure acceptable code quality and security standards.
• Front-end development using “vanilla” JavaScript and our approved library suite.
• Back-end development using .Net
• Participate in the review of programming tools and techniques.
• Adhere to best practices and compliance standards.

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our 350+ team currently across 9 locations and 6 time zones.

The Role 
As a key member of our Trading Operations team at Pepperstone, you'll play a crucial role in supporting our business users and clients.  You will have the important responsibility of overseeing the configuration, maintenance, and seamless operation of our order management systems, as well as our internal trading infrastructure, which includes aggregation and liquidity management systems.

This role requires a solid understanding of the various trading systems we provide to our clients, coupled with a deep understanding of Pepperstone's business model. Moreover, you'll need to showcase exceptional skills in effectively and securely managing trading environments.

As our Trading Operations Engineer , your key responsibilities include, but may not be limited to:

• Provide Tier 2&3 escalation and operational support to the business.
• Monitoring of business-critical Trading Systems.
• Configure MT4, MT5, cTrader trading servers following business and regulatory demands.
• Monitoring the pricing and corporate actions of our trading offering.
• Complete daily operational tasks as required by the business and our regulators.
• Facilitate projects in coordination with the other internal teams and external technology providers.

About you

• Bachelor’s degree in computer science, Information Technology, Finance or any other related discipline
• Excellent knowledge of the English language both written and oral is necessary.
• At least 1 year experience in a similar analyst role.
• Hands-on experience with project management tools
• Knowledge of Python and SQL is an advantage
• Flexibility with regards to work hours, weekend tasks, and shifts 
• Ability to live the Pepperstone values 
• Committed to ongoing learning and development
• At least 1 year experience in a similar analyst role by experience in financial services or similar analyst role is ideal but not a requirement

Why you will enjoy working with us

• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
• Ongoing personal development & learning opportunities
• 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
• 3 paid volunteering days per year & Workplace Giving Program
• Frequent events and celebrations including a standard weekly social
• Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
• Best in class end of trip facilities including bicycle parking, change rooms & showers
• A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas

About Pepperstone 

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers and www.linkedin.com/company/pepperstone/

We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

“We are a 2023 Circle Back Initiative Employer – we respond to every applicant”.

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

#Li-Hybrid

Are you an experienced Aircraft Maintenance Engineer interested in taking your career from a ‘routine maintenance' position to a role in which you will be directly responsible for the development, and integration of an advanced mission system and creating publications and documentation for maintenance to be carried out effectively and efficiently by any end user. 

We have a unique opportunity to join our team as a Mission Systems Technician.  In this role you will be involved with the design, build and testing of future aircraft mission systems and associated ground stations all under the guidance of experienced Mission Systems Engineers and Aircraft Maintenance Engineers/Technicians (AME).

Working as part of the Airborne Solutions Technical Development business unit, this position will be involved with providing technical support, ongoing maintenance and development of the mission systems on board the AMSA CL-604 Challenger Fleet, the Australian Border Force DHC-8 fleet, the Systems Integration Laboratory and the ground stations. The key Responsibilities will include:

• Hold safety as a core value and contribute to the achievement of a zero harm and an incident/injury free environment through active participation in all safety programs relevant to the position
• Work as part of a team of experienced Mission Systems Engineers, Aircraft Maintenance Engineers and Technicians. Guiding maintenance, development, and troubleshooting of mission systems on board various aircraft.
• Carry out ‘on wing’ maintenance tasks, modifications, and updates to the mission systems.
• Conduct component hardware testing, evaluation, and troubleshooting activities in a laboratory environment.
• Provide support to remote bases where mission systems may be deployed, including customer endpoints.
• Monitor, evaluate, and maintain in-service airborne and ground-based mission systems
• Liaise with and assist external sub-contractors as required for development and support of mission systems
• Maintain the System Integration Laboratory, test racks, and associated equipment in a serviceable condition.
• Offer technical advice and support to other in-house departments for improvements to documentation and processes

Our Water team in Northern Queensland is growing and we currently have a fantastic opportunity for an experienced Water Resources Engineer to join AECOM based in our Townsville or Mackay offices.

Join an industry leading team in the delivery of water resources projects, particularly in the areas of flood risk management, nature-based solutions, mine water management, water quality assessments and major infrastructure.

Life in regional Queensland offers a unique blend of professional growth and a relaxed lifestyle, with vibrant communities surrounded by beautiful beaches, lush landscapes, and rich cultural scenes. AECOM fosters a collaborative and supportive work culture, with our offices offering a strong sense of community and a balanced pace of life, making them ideal places to thrive. Gain an unparalleled blend of technical, project management and commercial skills from the opportunities afforded from a regional office whilst working for an international consultancy.

What a day in this role could involve:

• Work with a variety of specialists and technical disciplines on flood assessment projects, stormwater management plans, mine waste management projects.
• Support water sensitive urban design, drainage design and hydraulic design for civil works.
• Contribute to transformative projects in the local region as well as across Australia, New Zealand and beyond.
• Opportunities to support project management activities and build relationships with clients depending on your interests.
• You will be supported in obtaining your CPEng and RPEQ if you are not already accredited and receive strong mentoring and support to progress your career.

Development is the largest discipline at Endava. Our developers design, build, and release software products in multiple programming languages, frameworks, and libraries. Always collaborating with cross-functional project teams, our developers are adaptable problem-solvers with a client-oriented mindset.  

Responsibilities

• Elaborates software/system design and assists development teams in carrying out the implementation of complex technical solutions.
• Collaborates with architects, BAs, and other project stakeholders in assessing the feasibility of the requirements and actively participates in defining the technical solutions.
• Recommends and promotes IT industry standards, tools, and practices (DevOps, etc.) to achieve well-engineered software products.
• Proposes improvements and escalates risks/issues related to development activities.
• Participates in the review of the work done by development team members.
• Learns, applies, and promotes new technologies, practices, and tools as appropriate to the project.
• Participates in internal and external tech communities, events, etc.
• Shares experience and knowledge gained from projects.

What you get to do in this role

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

• The Senior Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays, on-call) as needed. 

What you get to do in this role

As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will be responsible for managing and resolving the most challenging issues and escalation for the customer and providing technical guidance in addressing their business needs. The focus will be on addressing complex Integration issues that are inbound or outbound of the ServiceNow Platform. You will be the voice of the customer in ServiceNow product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements.   As part of this team, you will be expected to learn our product suite as it continues to grow so you can best understand and support how our customers make use of our platform.

Specifically, the Technical Support Engineer will be involved in 

• Customer Advocate providing support to users/administrators of our platform.
• Contributing to the growth of best practices for the delivery of support services.
• Understanding our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
• Assessing, troubleshooting, resolving and providing root cause analysis for ServiceNow Product issues.
• Managing customers' expectations and experience in a way that results in high customer satisfaction.
• Maintaining technical expertise in assigned areas of product functionality and use that expertise to help customers.
• Suggesting and implementing improvements to internal processes and work on technical and non-technical projects.
• Communicating with customers and our teams through case, phone and other digital methods.
• Creating knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.
• Maintaining impeccable case hygiene and customer related files and records.
• Handling incoming phone calls for existing and new customer issues.