We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in Brisbane.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.

The core responsibilities in this role include:

• Receiving inbound calls and email enquiries from domestic customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling appointments for residential customers
• Converting incoming enquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting calls and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

Requirements

• Experience working in customer service or call centre environments (essential)
• Demonstrated experience in phone sales and converting inquiries into sales
• Capable of working with multiple database systems and email programs with experience in Word and spread-sheet packages desirable
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to focus on delivering a 'wow' experience to customers
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable, and punctual.
• Accurately enter data into systems

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business that employs some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

ABOUT US

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at three islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reef suites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises to our sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one.

ABOUT JOURNEY BEYOND

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; eco-luxe lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

ABOUT THE ROLE

We are currently seeking 2 x Pontoon (Trade) Engineers to join the team on a Permanent Full Time basis.

The responsibility of the Pontoon (Trade) Engineers is to supervise the maintenance and operation of the Reefworld and Heart Pontoons in a safe and efficient manner, while also conforming to the requirements set forth by GRMPA, AMSA, SMA, and Journey Beyond. The Pontoon Engineer must prioritize a strong dedication to safety and quality, guaranteeing the efficient and effective communication of vessel machinery and operations.

Your Typical day would include :

• Adherence to high levels of marine safety and pontoon maintenance compliance, ensuring all training and certificates are up to date.;
• Compliance with Safety Management Systems;
• Maintenance and operation of pontoon generators and engines and other maintenance issues on the Pontoons;
• General pontoon operational tasks;
• Ensuring maintenance is undertaken on board and defects are recorded correctly;
• Customer service and product delivery working closely with the hospitality team
• Interactive use of HELM (Asset Management System) and timely upkeep of maintenance requests

• Trade qualification with time served as diesel mechanic preferred
• HLTAID009 Provide Cardiopulmonary Resuscitation
• HLTAID011 Provide First Aid
• HLTAID015 Provide advanced resuscitation and oxygen therapy
• SITHFAB009A - Provide Responsible Service of Alcohol
• MARS00008 Elements of Shipboard Safety
• Hold a valid Blue Card (Working with Children’s check─ QLD)
• Hold a valid National Police Check

• 8 day on, 6 days off roster
• Competitive remuneration
• Generous Travel discounts;
• Up to 50% off at the Cruise Café & Bar;
• Up to 50% off Bar onboard Vessels;
• Free Public Transport;
• Study assistance Policy;
• Private Health discounts;
• Employee Assistance program;
• Lifestyle Roster;
• Discounts on Journey Beyond merchandise.

Are you ready to join us? Your marine career journey begins here! Applications are processed in the order they are received - so don't delay, apply now!

Hello and Kia Ora!

Start your game…
As a Mobile Engineer at Entain, you'll have a pivotal role in defining the technical direction of the new Ladbrokes and Neds apps. Your focus will be on ensuring that the apps meet the highest technical standards and effectively cater to our customer's needs.

In this position, you'll actively contribute to the development of mobile applications by working on core functionality and seamlessly transitioning from react-native to native. Your expertise will be invaluable in writing efficient and maintainable code as we enhance the apps' performance and improve the user experience.

This opportunity is exceptional as it allows you to join us during a significant transformation phase. By helping to shape the future of our mobile apps, you'll have the power to make a genuine impact on the customer experience.

Where and how you can work
This position can be based in various locations including Brisbane, Australia (HQ), Darwin, Sydney, and Melbourne, or can be remote within Australia. At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences.

Your day-to-day.

• Advocate for the mobile platform and collaborate with engineering and design teams to establish best practices and leverage native frameworks effectively.
• Prioritize scalable feature development, covering the entire development process from measurement and design to testing, deployment, and continuous improvement.
• Provide technical guidance and mentorship to junior engineers, including setting up code standards, architectural guidelines, and best practices for mobile development.
• Identify areas for improvement and implement optimization strategies to ensure exceptional performance and smooth operation of mobile applications.
• Uphold code quality standards and practices to maintain high-quality code throughout the development process.
  
  

You're a match if you have….

• Demonstrated commercial software development experience, specifically in designing, building, and operating large-scale mobile platforms, as this position requires expertise in handling significant scale and complexity projects.
• Commercial experience in iOS, SwiftUI, and/or Android, Jetpack Compose. We value well-documented, performant, tested, and easily maintainable code that adheres to best practices.
• Proven track record of providing constructive feedback during code reviews.
• Strong problem-solving skills are essential, showcasing the ability to identify and resolve issues swiftly.
• You excel in critical and creative thinking, enabling you to come up with innovative solutions.
• Demonstrated enthusiasm and a willingness to tackle challenges head-on, you are not afraid to dive into complex problems.
• Comfortable effectively communicating through various online channels such as chat, video calls, and other collaboration tools.
  
  

Entain Lifestyle

• Embrace your need for a work-life balance through our 9-day fortnight.
• Celebrate the joy of starting a family with 12 weeks of paid parental leave.
• Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidized gym memberships and other paid-for services.
• Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of.
• A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
• Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.
• We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.
  

Who are we?

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more.

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

For more information, please reach out to us at [email protected] or hit apply now.

We are seeking a talented Senior System Specialist. You will be responsible for managing and maintaining the company's IT infrastructure and ensuring the smooth operation of systems and services.

• A minimum of 3 years of experience with HP NonStop in a large organizational setting.
• Experience in performing Operating System upgrades, including specific familiarity with console applications and their interaction with the NonStop system.
• Knowledge of HPE NonStop Firmware and Software Product levels, ensuring the system is maintained to the required standards.
• Familiarity with Xygate User Authentication and its integration with LDAP.
• A solid understanding of Safeguard and its parameters to uphold security measures.
• Comprehension of the OSS Personality along with basic POSIX knowledge.
• Experience in the configuration of VTC backup systems.
• A robust understanding of EMS and the creation of Filters.
• Thorough knowledge of startup and shutdown procedures for the NonStop system.
• Proficiency in TACL and macro writing.
• Understanding of Control-M.
• Experience with Shadowbase data replication.
• Experience with AutoTMF data replication.

About Us

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities; please share your profile at [email protected] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.