At Ofload, we're at the forefront of digital freight services, empowering businesses to build efficient, flexible, and sustainable supply chains. Our mission is to achieve zero waste in trucking by digitising the transport industry.

Every day in Australia, around 30% of trucks travel empty and a further 50% are idle amounting to mass inefficiency and harmful environmental impacts. 

Since 2020, we've successfully removed over 5 million empty kms from Australian roads. Our customer base has expanded to over 250 businesses, and we proudly support small business carriers by connecting them with household brands like Asahi, Metcash, and Noumi.

As part of our sustainability commitment, we partnered with Trace to measure, reduce and offset our emissions, actively working to minimise our own environmental impact.

In 2022, we propelled our growth through the strategic acquisition of a Melbourne-based logistics company, and raised $60m in Series B funding. Notably, we were recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

Fast forward to 2023, Ofload was named a Deloitte Tech Fast 50 Company in Australia, and secured the 4th spot on the LinkedIn Top Startups List 2023. And here's the exciting part – we're just getting started!

We are looking to grow our team and welcome people excited by the opportunity to transform the logistics industry. If you're ready to be part of a dynamic team driving change,  join us on this incredible journey!

The Role

We are looking for an excellent communicator who is passionate about getting a timely resolution. No previous experience in operations is necessary, as we'll train you on the job. This is not your typical Customer Service role, where you never speak to the customer again. Instead, you'll be responsible for establishing long lasting relationships, by building rapport and connections with both our shippers and carriers, obtaining necessary documents and resolving any issues that arise. If you're looking for more than 'just a job' and want this to be the start of your career, this is a great opportunity for you.

What You'll Do

• Develop and manage relationships with existing customers
• Support the operations team at Ofload in the daily business
• Handling inbound queries via phone, email and facebook
• Engage with our customers directly and regularly, conducting all outbound calls
• Listening to customers to understand their needs and provide assistance to help resolve any issues
• Drive outbound operational queries by contacting carriers for essential documents or shipment updates
• Creating relationships with new customers on the platform, verifying their data and updating their profiles as required
• Record and modify customer information on our database
• Taking ownership of data entry for quotes collected by the teams
• Manage and update the platform to indicate shipment status
• Keep accurate records and document customer service actions and discussions

What You'll Bring

• High School Graduate or above
• Highly organised, self-motivated with excellent attention to detail
• Customer service experience preferred
• Willingness to learn and get into the weeds of the business is critical
• Experience with Salesforce is a bonus!
• Proficient at using data software including MS Excel
• Exceptional communication skills and fluent English capabilities
• Demonstrates initiative, with the ability to multitask and prioritise in a fast-paced environment
• Scrappy - willing to dive in, hands-on and do what’s needed
• Permitted to work in Australia permanently with no restriction on hours (required)

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Life at Ofload

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQA+.

We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know.

What you will do

We've been doing developer operations for years, with fullstack engineers making Terraform changes as part of their PRs. But we've reached a level of complexity where we need someone to assume overall technical ownership of our infrastructure, champion best practices, etc.

• You'll be involved not just in managing our Cloud, but also contributing to and helping to maintain our build/developer tooling.
• Lead the technical ownership of our infrastructure, while championing best practices.
• Our stack looks something like this:
  • Github, CircleCI, Sonarqube
  • Docker, Node, Typescript, Vue, pnpm, Vite
  • GCP, Terraform, Terraform Cloud
  • Atlassian, Google Suites

We are looking for an Environment Automation Engineer to design, implement and maintain monitoring solutions for our IT environments.

As the Environment and Automation Engineer you will work closely with development teams, infrastructure teams, and other stakeholders to automate IT processes and workflows, streamline Environments management, and improve system performance and reliability.

As the Environment and Automation Engineer you will be responsible for the following:

• Designing, implementing, and maintaining automation solutions for IT environments, including configuration management, monitoring and templates for infrastructure as code (IaC)
• Strategizing, Design, and Implement monitoring systems pipelines for automation and tools for Application, servers, and other IT assets.
• Identifying opportunities for automation by working closely with various teams to understand and prioritize their needs thus reducing manual effort and increasing efficiency.
• Configuring and supporting the performance and health of the IT infrastructure to identify and troubleshoot issues using monitoring tools and systems.
• Analysing monitoring data to identify trends and potential risks.
• Developing custom automated scripts and tools as needed for day-to-day Environment management.
• Creating and maintaining documentation of Environment automation and monitoring systems, procedures, templates, and playbooks.
• Continuously evaluating and improving automation solutions to ensure optimal performance, security, and scalability.

We are Rokt, a hyper-growth ecommerce leader. We enable companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokt's AI-based relevance Platform and scaled ecommerce network powers billions of transactions. In December 2022, Rokt’s valuation increased to $2.4 billion USD, allowing us to expand rapidly across 15 countries. 

The Rokt engineering team builds best-in-class ecommerce technology that provides personalized and relevant experiences for customers globally and empowers marketers with sophisticated, AI-driven tooling to better understand consumers. Our bespoke platform handles millions of transactions per day and considers billions of data points which give engineers the opportunity to build technology at scale, collaborate across teams and gain exposure to a wide range of technology.

At Rokt, we practice transparency in career paths and compensation.

At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Backend Software Engineer

Compensation: $165,000 - $175,000 salary (including superannuation), employee equity plan grant & world class benefits.

We're seeking a highly skilled Backend Software Engineer to join our team. In this role, you'll be responsible for designing, developing, and maintaining scalable backend services that power the API's behind our web and mobile applications. Your primary focus will be on crafting efficient, high-performance code using languages like C#, Go, Java, or Python. You'll work closely with cross-functional teams to design and build software to delight our customers and implement best practices for security, scalability, and operational efficiency. Your expertise in cloud platforms, CI/CD pipelines, containerization and orchestration tools will contribute to the seamless deployment and maintenance of our backend infrastructure. Strong communication and problem-solving skills, a passion for technology, and a collaborative mindset are essential for success in this role.

About the role: 

• Writing high quality and maintainable code in a modern programming language like C#, Golang, Java or Python.
• Experience in designing and developing highly scalable backend services for RESTful or GraphQL APIs to serve web and mobile applications that solve real-world problems.
• Understanding of cloud platforms like AWS, Azure, or Google Cloud Platform and experience with containerization and orchestration tools like Kubernetes for deploying and managing backend applications.
• Strong analytical and problem-solving abilities to troubleshoot issues, optimize performance, and implement and maintain scalable solutions. 
• Effective communication skills to collaborate with cross-functional teams, document technical designs, and present ideas clearly. Manage priorities, deadlines and deliverables. Own and operate with autonomy in solving problems, always keeping the customer at the forefront.

About you:

• 3+ years of experience in a backend engineering role designing, building, and operating modern distributed systems, using modern programming languages like C#, Golang, Java or Python. 
• Extensive experience working with cloud-based applications, containerization and orchestration tools like Kubernetes.
• System architecture design experience and understanding; space/time complexity, API contract design. 
• Good understanding of distributed and scalable systems - you can design, build and maintain complex systems with a desire to work on deep and interesting technical problems.
• Ability to work in fast paced teams and comfort in communicating remotely through chat, docs, video calls, and other collaborative online tools.

About Rokt’stars:

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock the full potential in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks or challenge the status quo; in doing so we either win or learn. We work together as one aligned team never letting egos get in the way of brilliant ideas. We value diversity, transparency and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better. 

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Accelerate your career. We offer roadmaps to leadership and an annual $5000 training allowance
• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! 
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.

If this sounds like a role you’d enjoy, apply here and you’ll hear from our recruiting team.