Mercure Sydney Bankstown is looking for a Part Time Guest Service Agent to join our team.

What will you be doing?

• Deliver service excellence, from check in to check out and everywhere in between
• Often be the first point of contact for guests and visitors
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times 
• Answer all telephone calls in a professional manner according to brand standard
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program   
• Assisting our guests at our self check in kiosks

Our client, a private school in Victoria is seeking a skilled and experienced Onsite Support Engineer. The successful candidate will provide comprehensive Level 2 technical support to end-users, including troubleshooting hardware and software issues, deploying devices, and managing user accounts. A strong understanding of Windows OS, macOS, Google Workspace, and Active Directory is essential, along with excellent communication and problem-solving skills. Experience with Windows 10/11, SCCM, and cloud-based systems is highly regarded. This role requires a process-oriented individual with meticulous attention to detail and the ability to thrive in a fast-paced environment.

Location: Onsite 5 days a week at Essendon, Victoria

Duration: January 6, 2025 til end of Term 1

Responsibilities:

• Coordinate and manage the receipt, storage, and distribution of smartphones and accessories at client's locations.
• Maintain accurate records of smartphone assets, including serial numbers, IMEI numbers, and staff assignments using Excel and ServiceNow.
• Collaborate with the project team to schedule and execute smartphone deployments at client's Head Office and depots.
• Provide excellent customer service during smartphone deployment sessions, assisting staff with setup, enrollment in InTune, and troubleshooting.
• Ensure compliance with corporate policies and security protocols during smartphone deployments.
• Manage the return and secure disposal of old smartphones from corporate staff.
• Weekly meetings with the client's project managers to report on deployment progress, discuss issues, and ensure project milestones are met.

• Bachelors Degree in Computer Science or related field of study.
• Proven Level 2 support experience, with strong expertise in Windows OS, macOS, common office applications, Google Workspace, and Active Directory
• Windows 10 & 11, and SCCM experience highly regarded
• Familiarity with cloud-based systems and services (e.g. Google Drive, Microsoft OneDrive)
• Skilled in network troubleshooting and proficient in diagnosing and resolving issues with mobile devices, printers, and peripherals.
• Strong communication skills to explain technical issues to non-technical users.
• Experienced in using ticketing systems for issue tracking and documentation, with attention to detail and quality output.
• Effective problem-solver, process-oriented, and capable of making timely decisions or escalating issues when necessary, even in high-pressure situations.

About us

At Logicalis Australia, we're not just about changing the game—we're rewriting the rules!  

As the Architects of Change™, our mission is crystal clear: to become the #1 Managed Service Provider (MSP) in the Asia-Pacific (APAC) region.

We're on a mission to revolutionise the digital world, one project at a time. We're all about empowering businesses to thrive in the fast-paced tech landscape, and we need YOUR skills to make it happen. 

Picture this: you'll be part of a dynamic team of 7000+ change-makers spread across 30 territories, collaborating with over 10,000 clients from diverse industries. From strategy sessions to setting up cutting-edge services, every day is a chance to make a real impact. 

With services that transform businesses and provide scalability like cloud, connectivity, collaboration, and security, you'll be at the forefront of innovation, optimising operations and empowering teams to reach new heights. And as a global tech powerhouse, our managed services offer real-time insights into clients' digital ecosystems, 24/7. 

Join us, and let's shape the future of tech together! 

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Our Lysaght business is looking for a Customer Service Representative to join the Customer Service Team based in Canberra. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

You will support our Customer Service team, which focuses on producing steel products for structural support in constructions. Being the face of BlueScope, you will ensure all our customers receive exceptional service. You’ll be joining a supportive, fast paced and customer focused team renowned for providing consistently high levels of customer service. We are good at what we do! Success in this role will see you delivering our customers a premium service helping our business to increase sales and develop on-going repeat business. 

When you join our team, we offer flexibility for work/life balance, access to our Employee Assistance Provider, and ongoing training and development.

What Will You Do?

This role will offer variety and scope for an enthusiastic team player who enjoys the full spectrum of a busy workplace. In addition to general sales /customer service duties, you’ll be responsible for the following:

• interacting with our customers via face to face and managing quotes and queries
• following up on quotations and inquiries converting these into sales opportunities
• collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
• continuously look at new ways of improving the customer experience and consistently improving the total value proposition

More About You

As a highly motivated individual, you’ll provide exceptional service so that our customers can build and create great structures. You’ll bring:  

• excellent communication and a high standard of customer focus with the ability to resolve issues effectively and efficiently 
• a can-do attitude and the ability to pick up new and custom IT systems quickly
• high attention to detail, likes working with numbers and the ability to complete multiple tasks simultaneously with your superior time management skills
• a commitment to your own safety and well-being while caring for others 

Why BlueScope​

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. 

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close Tuesday 10th December 2024.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About The Role:

As our Practice Manager you will manage the consulting practice for the implementation of treasury solutions to ensure engagements meet client needs, business requirements and future business growth objectives.

What You Will be Doing:

In this role you will:

• Manage a consulting team and strategy to effectively execute business plans and develop consulting offerings to address market opportunities

• Manage key FIS channel relationships such as sales, relationship management, product management, business unit management and others ensuring continued collaboration to drive results for Practice

• Maintain responsibility for profit and loss of consulting practice including forecasting and managing to revenue and expense targets and communicating business metrics to senior management

• Ensure generated revenue meets or exceeds plan for FIS Consulting Services Business.

• Ensure consulting engagements provide excellent client satisfaction and client loyalty.

• Manage consulting personnel including engagement staffing, staff performance/evaluations, effective communication, career planning and succession planning.

• Collaborate with other Consulting Practice Managers to ensure right resources are working on right work to optimize goals for the entire division based on priorities and demand generated.

• Provide direct sales support throughout entire sales cycle working closely with sales and account management to create and close opportunities including proposal/statement of work development, negotiating pricing, project planning and giving prospect presentations.

• Maintain quality client relationships to gain referrals for new clients

• Nurture relationships, define consulting engagements to support relationship needs and sells the initiative.

• Consult with clients on the most strategic technology projects within a practice area. 

What You Bring:

• A proven Corporate Treasury or Consulting background for large complex multiple industry practices

• At least 7 years’ experience in management ideally in a treasury team or financial services consulting

• Experience of treasury management system implementation and professional services for corporates and/or banking and financial services is preferred

• Broad knowledge of regulatory requirements, financial institution operations, and risk management

• Negotiation skills regarding complex issues and sound experience in relationship management with stakeholders including C Level clients and management

• Adaptable and able to work well under pressure in fast-paced, changing business environments

• Bachelor’s degree in business administration or Finance or the equivalent combination of education, training, or work experience

What We Offer:

A career at FIS is more than just a job. It’s the opportunity to work for a Global Fortune organisation and to change the shape of the future of Fintech. At FIS we offer you:

• An opportunity to make your mark with an industry leader

• A hybrid, flexible and collaborative work environment

• A competitive remuneration package including subsidised medical and personal insurances and an employee share scheme

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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