Assistant Manager - Westside Hotel

• $74,000 - $76,750 base salary + Super + Half yearly bonus
• Free Meal whilst on shift and balanced rotating rosters!
• Career and training opportunities - your development is important to us
• Exclusive discounts and benefits - check out our benefits at the bottom of this ad

Situated on the corner of Fitzgerald and Leakes Roads, Westside Hotel is in Melbourne’s south west suburb of Laverton. The Westside offers a range of facilities and entertainment areas for everyone to enjoy.  

there's places to go, so dream big
We're part of a big group that caters for big dreams. You can go places within ALH and beyond!

Sound good? Read on.
This is a brilliant opportunity to become an Assistant Manager at The Westside Hotel!

What you'll do:

• Be a motivational and inspiring leader, develop and train the team to ensure an exceptional guest experience every time
• Manage the day to day operations of the Venue - open/close, back of house administration, recruiting team members, rostering and assisting guests
• Bring your passion for good food and creating moments that matter for our guests
• Be creative - develop and grow the business through your own initiatives
   

The Manager, Infrastructure Operations is responsible for leading and managing the Technology Operations & Services teams to ensure the effective delivery, support, and maintenance of business and technical services for applications and infrastructure.

This role encompasses overseeing critical infrastructure systems from networking to both on-premises and cloud-based computing. The ideal candidate will possess a hands-on background in technology operations and be experienced in managing and implementing complex IT environments. 

Key Responsibilities:

• Leadership & Team Management:
  • Lead and manage the Technology Operations and Services teams, focusing on performance management, staff development, and capability planning.
• Operational Oversight:
  • Oversee the IT operational environment for all systems, ensuring adherence to agreed service levels and key performance indicators.
• Strategic Planning & Improvement:
  • Drive continuous improvement initiatives to leverage benefits from contemporary technology services and practices.
  • Develop and maintain the Leidos Infrastructure Plan and roadmap as part of the organisation's Strategic IT Plan.
• Project & Change Management:
  • Lead and oversee large-scale IT infrastructure projects, ensuring they are completed within agreed timeframes and budgets, and manage the implementation of infrastructure changes to minimise service interruptions and maximise business benefits
• Policy & Compliance:
  • Ensure adherence to approved policies, processes, and guidelines, and maintain compliance with certified standards.
  • Act as the Incident Controller for priority incidents, making rapid decisions to restore services and implement workarounds
• Supplier & Contract Management:
  • Manage a diverse portfolio of contracts for hardware, software, and associated services.
• Advisory & Reporting:
  • Provide high-level strategic and operational advice to the CIO, Leidos Management Team, and other senior stakeholders.
  • Report on infrastructure performance, capacity, and improvements, and make recommendations for ongoing enhancements.

Applicants will need to be Australian Citizens, able to obtain and hold a NV-1 AGSVA security clearance. 

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As an Assistant Restaurant Manager at GYG Carousel, you will be supporting the Restaurant Manager with day-to-day operations, as well as guiding the team through bustling service periods. You will spearhead crew training, elevate the guest experience, and contribute to the management of inventory and finances.  

What's in it for me?  

So much! Check out some of the benefits below:  

• Competitive salary + bonus structure  
• Flexible rosters and employment stability  - talk to us about what work life balance means to you
• Opportunities for advancing your leadership abilities – level up to Restaurant Management and beyond
• Heavily discounted GYG meals 
• Free and comfortable GYG uniforms and exclusive merch 
• An uncapped referral program! Bring your mates and earn $200 per successful referral 
• We've got your back with Sonder - a comprehensive employee assistance program for you and your family 
• Team building activities and regular crew competitions 
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few 
• The chance to join our Hola Central team or become a franchisee! 

We appreciate diverse experience, but specifically we are looking for candidates that have:  

• Leadership experience in a fast-paced, high-energy setting  
• Proven track record of delivering outstanding customer service  
• Exceptional interpersonal and communication skills 
• Past success in achieving and driving KPI’s  

Click the "I'm Interested" button to express your interest today!  

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process. 

The Escalation Operations Manager ensures that patient concerns are handled efficiently and effectively  by leading three key functions of the department: the back-of-house operations, subject matter experts and complaints case management specialists. The role is critical in enhancing our operational workflows, improving patient satisfaction, and driving continuous improvement initiatives.

Key Responsibilities

Escalation Management

• Oversee the roll out and operations of the escalation process framework.
• Identify trends and work on root cause analysis of issues, advocating for solutions.
• Partner with leaders on ensuring coaching and development plans in place on identified trends.

Process design

• Identify quick wins in the processes the team are managing.
• Oversee a repository of documentation related to all processes across Patient Experience.
• Collaborate with teams to significantly improve the processes and turn around times.
• Put in place standard operating procedures.

Reporting and insights

• Analyse feedback and trends to identify areas for improvement and to share with relevant stakeholders.
• Create and distribute daily and weekly reports relating to areas of operation.
• Develop systems and frameworks for monitoring, tracking and reporting team performance, including tracking of KPIs.

People Leadership

• Build and lead a high-performing team by providing clear leadership, direction and support to employees, ensuring they have a clear understanding of their roles and responsibilities.
• Promote the empowerment and growth of staff by providing mentorship, coaching, and professional development opportunities to team members.
• Delegate responsibilities effectively and manage team performance to achieve individual and departmental goals.
• Ensure compliance with company policies and processes, taking timely and fair action in instances of unsatisfactory performance or conduct.
• Support and promote a working environment and services that are inclusive, accessible and celebrate diversity. 
• Set team OKRs and KPIs in relation to patient/customer satisfaction, NPS, and monitor metrics to identify areas for improvement and optimisation.

Continuous Improvement, Safety and Compliance

• Continuously learn from successes and failures to refine and enhance improvement strategies.
• Actively participate in training (including mandatory training) and professional development sessions to enhance skill set.
• Observe, understand and comply with all Occupational Health and Safety Legislation, Regulations, Codes of Practice, Policies, Procedures and directives.
• Be proactive and responsible for own actions, and adhere to compliance requirements relevant to your position (eg. legislation, policy and guidelines).
• Participate in the planning, development and maintenance of organisational systems, governance structures and quality and safety improvement activities. 
• Enforce safety protocols, procedures, and guidelines to create a secure working environment for all employees. 
• Promote a positive safety culture by contributing to health and safety consultation and communication.
• Stay up-to-date with requirements and industry best practices to ensure compliance with relevant regulations impacting your department/team.
• Additional duties as required

Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs)

• Increase the speed to resolution and turn around times of escalations
• Monitor individual performance and output
• Deliver on individual and set departmental OKR and KPI’s as determined from time to time.

AECOM in Canberra are looking for an experienced a Principal Project Manager who is interested in working within an amazing Project and Program Management team.

This role sits within our ‘Construction Management’ team, which involves representing our clients best interest on site on infrastructure projects.  You will oversee the delivery of construction works and ensure progress is in line with design standards.

This senior role presents an opportunity to help achieve transformational outcomes for our clients, working with global experts to address the complex infrastructure challenges of a transitioning economy and growing region.