The Manager, Infrastructure Operations is responsible for leading and managing the Technology Operations & Services teams to ensure the effective delivery, support, and maintenance of business and technical services for applications and infrastructure.
This role encompasses overseeing critical infrastructure systems from networking to both on-premises and cloud-based computing. The ideal candidate will possess a hands-on background in technology operations and be experienced in managing and implementing complex IT environments.
Key Responsibilities:
- Leadership & Team Management:
- Lead and manage the Technology Operations and Services teams, focusing on performance management, staff development, and capability planning.
- Operational Oversight:
- Oversee the IT operational environment for all systems, ensuring adherence to agreed service levels and key performance indicators.
- Strategic Planning & Improvement:
- Drive continuous improvement initiatives to leverage benefits from contemporary technology services and practices.
- Develop and maintain the Leidos Infrastructure Plan and roadmap as part of the organisation's Strategic IT Plan.
- Project & Change Management:
- Lead and oversee large-scale IT infrastructure projects, ensuring they are completed within agreed timeframes and budgets, and manage the implementation of infrastructure changes to minimise service interruptions and maximise business benefits
- Policy & Compliance:
- Ensure adherence to approved policies, processes, and guidelines, and maintain compliance with certified standards.
- Act as the Incident Controller for priority incidents, making rapid decisions to restore services and implement workarounds
- Supplier & Contract Management:
- Manage a diverse portfolio of contracts for hardware, software, and associated services.
- Advisory & Reporting:
- Provide high-level strategic and operational advice to the CIO, Leidos Management Team, and other senior stakeholders.
- Report on infrastructure performance, capacity, and improvements, and make recommendations for ongoing enhancements.
Applicants will need to be Australian Citizens, able to obtain and hold a NV-1 AGSVA security clearance.
