This is your opportunity to join our team of forward-thinking, change-making individuals. Operating at the intersection of health and tech, you'll help us shape the future of healthcare. 

Our Mission

Healthengine’s mission is to improve access to healthcare by helping Australians find and connect with all primary care providers. We strive to achieve this through Australia’s leading healthcare marketplace, bringing together over 4 million active Australians, and more than 10 thousand practitioners that are powered by our technology - and growing.

We’re all patients, right? So, it’s easy to get behind a mission that seeks to improve the healthcare experience for all Australians. 

The Gig

The purpose of this role of Product Manager is to take ownership of the products within their portfolio, from ideation through to launch and ongoing optimisation. Some of the key responsibilities of the gig are outlined below.

Responsibilities:

• Inform product vision, strategy, and roadmap based on customer needs, market trends, and business goals; and communicate these to a wider audience.
• Work with stakeholders to gather and document product requirements and ensure alignment with business objectives.
• Prioritise features and enhancements based on business value, customer impact, and technical feasibility.
• Collaborate with development teams to translate requirements into actionable tasks and ensure timely delivery of product features.
• Conduct market research and competitive analysis to identify opportunities and inform product decisions.
• Collect and analyse user feedback to identify areas for improvement and inform product iterations.
• Define and monitor key performance indicators (KPIs) to measure product success and identify areas for optimization.
• Regularly update stakeholders on product status, progress, and upcoming releases.
• Oversee product release cycles, including planning, coordination, and communication with relevant teams.
• Identify and implement process improvements to enhance product development efficiency and effectiveness.

About You

You're the kind of person who takes accountability in a fast-paced, autonomous and flexible environment. Fast may be your default (like us!) but you never, ever compromise on what’s important, willing to take a steady, more informed approach when it comes to maintaining the trust of our team and customers. You handle change like a pro, and continuous improvement is a way of life. You are not afraid to speak up and share your thoughts respectfully, with the intention of making positive change. You take initiative and drive your own learning journey without waiting for someone to point you in the right direction. And ultimately, you care: about people, health and innovation. 

Experience you’ll bring:

• 5+ years experience in product management, product ownership, or a related role
• Preferred prior background in Computer Science, Marketing, Business, or a related field
• Track record of successfully managing product development from conception to launch
• Experience with Agile methodologies
• Strong understanding of software development processes and technologies
• Proficiency in using product management tools (e.g., Jira, Confluence, Trello, Aha!)
• Familiarity with UX/UI design principles
• Excellent communication and interpersonal skills
• Analytical and problem-solving capabilities
• Ability to manage multiple priorities and work under pressure

Additional Information

The perks behind the work

Healthengine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. You will learn a lot and grow even more. Healthengine is the ideal workplace to bring ideas, make change and leave a lasting impact on your team and the industry. 

In addition to an array of growth opportunities, we also offer:

• A hybrid workplace that offers flexibility to balance work and life
• A vibrant social calendar of events, quarterly team-building activities and more
• Unlimited coffee and snacks, and a subsidised vending machine in our Perth office 
• Awesome discounts and salary packaging options through our benefit partner, Maxxia
• Access to learning resources to develop your personal and professional skills 
• Workplace wellness program, including extra leave and access to EAP and other wellbeing resources
• Extra leave so you can recharge and focus on your wellbeing 
• Support for you when it comes time to grow your family with paid parental leave

We're proud to share that Healthengine ranked 13th Best Workplace in Technology 2023 and are a certified Great Place to Work in Australia 2024.

Diversity and inclusion

At Healthengine, we believe in the power of a diverse work environment to fulfil our mission and better serve our providers and patients. We’ve created a culture that genuinely values diverse perspectives and backgrounds, knowing that our differences can inspire new ideas. We are fully committed to building and maintaining our inclusive environment where all voices are respected and heard. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.

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*As we approach the holiday season, our team will be enjoying a well-deserved break. We’re excited to welcome applications for this role, but please note that we won’t be reviewing applications until mid-January. Rest assured, we’ll be in touch with all applicants as soon as possible in the new year. Thank you for your patience.

What will you be doing?

• Assist and oversee the day-to-day operations of the hotel team
• Supervise and monitor hotel team members with true leadership ability that motivates the entire team
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/ Front Office Manager with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests.
• Respond to and coordinate emergency situations.

• Stripping, assessing, rebuilding, and testing mechanical seals, couplings, and associated equipment
• Consistent and timely completion of Service-related documentation including repair work quotations and parts planning
• Scheduling jobs for repair and prioritizing work
• Complete inspection and test plans consistent with meeting the required corporate compliance standards
• Collecting and providing information to the team for successful delivery solutions to customers
• Assist in root cause analysis investigations
• Offer troubleshooting advice and reliability solutions in conjunction and collaboration with company technical personnel as required
• Complete periodic reporting requirements as agreed with management
• Capable of managing and maintaining a clean workshop to cooperate standards
• Work with sales and technical support staff in generating business opportunities
• Work with document control systems
• Attend customer sites to provide Service-related support as required
• Development and maintenance of systems and computer skills as required
• Other duties as required
• Ability to work autonomously and proactively
• Ability to take responsibility and be accountable for actions
• Customer focused attitude with the ability to understand product enquiries and communicate effectively with customers and internal stakeholders
• Enjoys working in a high pressure, fast pace environment
• Objective orientated focus with a passion for delivering results
• Ability to apply CI techniques in the workplace
• Works closely with Internal Sales, Service and Operations Teams
• Working relationships with all JC employees Globally 

About you

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel its and surrounding area.

You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security. You have an outcome driven approach to performance and results. Strive to achieve excellence in your field.

What you will be doing?

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays.
• Australian driver licence and RSA certificate required.