As our West Footscray based SOC Operator, you’ll be responsible for assessing, analysing, and responding to incidents related to physical safety and security for NEXTDC. Here you’ll play a critical role in maintaining the security of NEXTDC data centre facilities and be responsible for monitoring security systems, responding to incidents, and collaborating with internal and external stakeholders to mitigate threats and vulnerabilities.

You’ll have daily use of tools/systems (e.g. access control, CCTV, AI based risk feeds) to detect impact to our people, products, property, customers, or brand image and alert the appropriate response stakeholders. In addition, you’ll personally have a strong commitment to security with excellent attention to detail, and the ability to work effectively in a dynamic and high-stakes environment. 

Working arrangement: 4 on 4 off roster – both day night rotation 

In this role you’ll see yourself:  

• Continuous remote monitoring of our security systems, including CCTV, intrusion detection systems and access control systems, to identify and respond to security threats and incidents. 
• Respond promptly to security incidents, including alarms, breaches, and unauthorised access attempts following NEXTDC Incident Management Process. 
• Escalate incidents as necessary and co-ordinate with necessary bodies.  
• Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports. 
• Maintain detailed records of security incidents, actions taken, and ongoing security activities. 
• Facilitate audit requests from internal and external stakeholders providing detailed information and reports as required. 

About you: 

• Proven experience in a security related role, preferably within the data centre or critical infrastructure environment. 
• Knowledge of security systems, including CCTV, access control, and intrusion detection. 
• Ability to diagnose problems quickly and foresee potential issues. 
• Strong communication and interpersonal skills, with the ability to articulate concepts and ideas clearly to stakeholders at all levels. 
• Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision-making skills. 
• Ability to work 4 on 4 off roster – both day night rotation 

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! 

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there.

We're on a mission to redefine the customer experience, and we need a passionate Service Desk Technician to join us at a Client Site based in south-east Melbourne. We are open to discussing both fixed-term and ongoing opportunities to suit your preference.

As a Service Desk Technician you will be responsible for providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems.

What you'll do:

• Provide first-line support for service desk requests (including classroom, staff, students, and parents).
• Support hardware (desktops, servers, printers, mobile devices) and enterprise networking solutions.
• Ensuring all documented processes are being followed and high-quality outcomes are experienced by our customers with every encounter.
• Refine, update and improve the processes in line with customers changing needs.
• Working with a range of technologies, including but not limited to Microsoft 365 stack, Active Directory, VOIP solutions and more.

What you'll bring:

• Minimum 1 year of IT support experience (with a strong skill set).
• Relevant certifications ideal (Diploma or higher in IT, Systems, or Networking).
• Proficiency in Microsoft technologies (Windows, Office 365, Intune, Azure) and networking basics.
• High attention to detail and willingness to learn new things.
• A positive and collaborative can-do attitude.

Please note, our response times may be a bit slower during the holiday period, rest assured we’ll be back to address your needs promptly in early January. Thank you for your patience! 

Why You'll Love Working Here: 

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: 

• Hybrid working (for majority of our roles) with team anchor days to support collaboration. 

• Extensive training and development opportunities that enable continual growth as part of your career planning. 

• Extensive discounts and benefits to maximise your money. 

• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. 

• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. 

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. 

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required. 

What You'll Be Doing 

• Answering inbound calls from customers looking to discuss NRMA's available policies and offers. 
• On call exploration of the customers services, making sure that we have as much information as possible to provide the most relevant and tailored solutions.
• Offer General insurance products - Motor, Home and CTP insurance as well as NRMA Roadside Assistance (On behalf of NRMA)
• Use effective communication skills to build rapport and provide engaging customer experiences, whilst also objection handling and providing customers a solution to their enquiry.
• Be flexible with hours to ensure we're available when our customers need us. 

Why You'll Love Working with Us